Very, very caring and knowledgeable staff but apparently one Dr thinks it's okay to charge for exams that aren't requested or even performed. I was quoted $99, before scheduling, for my cat to be euth... Read More
Very, very caring and knowledgeable staff but apparently one Dr thinks it's okay to charge for exams that aren't requested or even performed. I was quoted $99, before scheduling, for my cat to be euthanized (no cremation) but when the bill came around at the end of an already upsetting visit, an exam fee of $53 surprisingly was tacked on. I asked the receptionist about this and she said that some Dr.s will do this, and some won't with an exam charge (lucky me!) and then bolted out the door as quickly as she could, The thing is though, an exam was never done... and I know this, with being in the room the whole entire time and the cat never leaving the room. I knew it was time, with her being 17 years old and she couldn't walk or eat and drink anymore. I simply wanted to end the suffering, so no exam was necessary and I never requested one. I called the next day and asked to speak to the office manager but she was out on maternity leave; the owner would get back to me when he wasn't busy with patients. I had a feeling this would probably never happen, so after some of the shock wore off, I wrote and sent a very carefully written email to the owner, Dr Wooden, explaining how I felt and what happened BUT..... it was not acknowledged whatsoever. Somehow this didn't surprise me but did eventually add to my dislike for the office even more, hence the review. Very, very sad that Dr. Putty pretty much retired...he's the only reason I decided to give this vet's office a try, even after hearing negative things (mainly scheduling issues and miscommunication with the front office) from neighbors and also my pet sitting/dog walking clients. Such a shame, with them just being a couple of blocks from my house. Like I said, though, I recommend the office for treatment but watch the charges and don't expect very copacetic communication. Read Less