I was extremely impressed with this vet. Staff was super warm, helpful and friendly. Dr. Hill was completely down to earth, caring, knowledable, and professional. She took the time to thoroughly advise/explain everything and answer all of our questions without making us feel rushed or hurried in any way. Plus she has a great way with our kitty and effortlessly helped to keep him calm and at ease throughout the entire visit. Truthfully, her work was impeccable on every level. Best vet visit that both my fiance and I ever experienced. Highly recommend this place and encourage every pet owner to try them out. Plus office stays open late and may be able to get you in same day if needed. Plain and simple... Sunset Animal Hospital provides top notch service at it's best! Read Less

Been to this office twice with 3 pets. My very first experience was a few years back and they treated me very fair and I felt their help and advice was very genuine. Just recently rescued a dog a few weeks back and decided to take my new dog to this vet because I felt they were good a few years back and I was pleased with service. Mind you I now live in Dixon so now I’m going out of my way to have my dog looked at. My first appointment was just the examination and we decided to get a chewable flea pill for my dog. During the exam the dr just looked at my dog for about 3 minuets barely touched her and said she looked fine. Didn’t listen to her hear beat or take a temperature or anything but they were real quick and very detailed on showing me the payment plans. A day later I made a appointment to have my dog get the rabies shot and I Pacifically asked the front desk girl how much would it cost to just get the rabies shot? And she told me around $22 and after they gave my dog the shot total came up to $37 because they added some tech charge for the shot. The point is they seem to be all about Money and not actually wanting to help your pets and be concerned. I ended taking my dog to Banfield hospital in the back of pet smart and they were very professional caring and checked out everything for my dog and they were free first visit. I wouldn’t recommend this spot at all. Few years back they were for pets and helping families, today they’re all about money and themselves. Good luck for anyone who takes their pets to this place Read Less

I have only been once (was new to the area) and I was not impressed at all on my first visit. On my recent visit there, my appointment was at 2:00. I left work early to go grab my dog, and got there at 1:45. I was told to check in 15 min early since I'm a new client. I was checked in at 2, and sent back to the room by 2:00 to wait for the vet. Nobody entered the room until 2:20. This is a tech, and not the actual vet. The vet didn't come in until 2:30. I've now been here for 45 min. I finally meet the vet, and I have nothing bad to say. She was caring, concerned, listened, and treated. BUT, once it was time to leave and pay- once again a bad experience. Their website clearly stated they take both American Express credit cards, AND checks. Along with the paperwork I filled out for being a new client. It asked me to circle my form of payment, and both personal check, and American Express were on the form. I brought both with me, because my debt card is visa, and I was afraid the bill might be high. Well, sure enough the bill was almost $300. I didn't want that to come out of my checking account due to the fact I budget. And I didn't want my husband to see I just spent $300 on a vet visit 😂. So, I'm about to pay and pull out my American Express. The lady at the desk said they don't accept them. I of course mention that their website and initial client forms state the opposite. No biggie. I pulled out my check book. The lady then, with now more attitude, said, oh we don't take personal checks unless you've been to our clinic at least 5 times. Hmmm. Once again, that's against what your website CLEARLY states. So, I ask to speak to a manager or someone else, because I have now, no means to pay. She, with attitude once again stated that it's not 'her' policy. Another lady eventually went and got 'clearance' to take my check. But everyone at check out were rude. During this issue I had even pulled up the website on my phone, and tried to show one of the lady's and she (with attitude) said, yes, I see that. All in all I doubt I'll be going back. Read Less

Great first experience! Staff were professional and very kind. My Shepard had pull his staples out of an incision from a prior surgery. They not only sutured him back up, but gave us some creative, cost saving tips to prevent him from doing it again. I will definitely use their services again. Read Less

Every time I call, the staff is rude. Due to my profession, I often recommend Sunset Animal Hospital for cat and dog grooming or for veterinary care. I decided that since my coworkers and customers go to Sunset and recommend Sunset that I should take my dog there. When I called, they were snippy and I was looking to book an appointment but wanted to know prices and what I was dealing with. The receptionist who answered was extremely rude! This isn't the first time I have called Sunset, but I am a bit put off by how rude they are even if it's just on the phones! Needless to say, I won't be heading to Sunset and won't be recommending them. Read Less

Two different trips. First trip, dog has a seizure, didn't know what to do so I took him here. I was met by a Health Administrator who was unpleasant and informed me there was no Vet on duty during the weekend to go somewhere else, although the side of their building says emergency and is open. After arguing with this lady, she got someone to Triage the dog, which really put her out. The nurse was nice and helpful and later on the Vet was helpful although the wait on an appointment was long. Second trip, dog ripped his nail off to where the nerve was exposed. Walked in the Emergency entrance and where I was greeted by a different 'Award winning' Health Administrator. Asked me if I had an appointment. I stated no, I went in the Emergency door so I would not have one. She let me know emergencies are by appointment only. (I work in a Hospital and do the same job, Emergency by appointment is a new concept) I informed her the side of her building and website that states Emergency Walk ins do not elaborate on needing an appointment. So a little less attitude and more understanding would be great. She called a Tech to Triage who over the counter looked at my dog and said we can see him in the evening, not looking at the dog up close or performing any actual triage. So, long story short were rude and act like they didn't want us there, but informed us it's $78 to get an exam. You would think for these prices and it being a Hospital to service pets, they'd want to actually help you and not be rude and non understanding. Additionally other people at the same time were met with the same frustration. In short, we ditched this place and went to another vet in Suisun who were friendly, understanding, and professional. They allowed walk ins and helped our dog. This place does not want you to come. So don't bother. Fool me once, shame on me, you fool me you can't get fooled again. (I will not come back.) Read Less

This place is undergoing some changes, and for the better. They are a AAHA accredited facility and rightfully so. Dr.Brandon Cohen is now the medical director for the hospital and he is absolutely phenomenal. I have had nothing but great experiences with this place and have recommended several other clients here. Do not be misguided by the past negative reviews. They genuinely care about the pets they see here, they have great bedside manner, great customer service, they are not just after your money. I will continue to bring my pets to Sunset, they love it here. It is my hope that others animals will have the opportunity to be served by some of our best veterinarians in the area. Read Less

I am going to add to the horror stories of this place. I have been taking my dog here to be groomed for quite awhile since our last groomer retired as this is where I take my animals to the vet however this week will be the last time I step foot into the building.The first time I took my dog here, I notified the groomers that he has severe anxiety with being groomed/ blow dried and they agreed to work with him which I originally thought was awesome. Since his main issue is with the dryer the groomers had agreed that as long as I scheduled a morning appointment they would take the extra time to allow him to air dry and then continue the grooming process. Well, this Wednesday I learned that's not what was occurring.On Wednesday, my boyfriend dropped off my dog for his appointment at 11 where they were going to give him a wash and cut. A little before noon my boyfriend got a call that my dog had a seizure during his grooming so they were going to have him evaluated by a doctor. The doctor, Dr.Cohen, found that the seizure was caused by their groomers and the stress they caused while blow drying him. Which is strange since our previous agreement was that they would allow him to air dry. After learning this my boyfriend questioned whether we would be charged the full amount for the services since the seizure was caused by their employees and even the doctor had stated that. The doctor as well as the Hospital Manager, Julie R, then began to challenge my boyfriend and state that I, on previous drop-offs, had told the groomer to "go ahead and blow dry him" even though it causes him anxiety. Not only was this a lie but an attempt at manipulation as I was not present and therefore unable to defend myself and my boyfriend had to accept their word. I would never put my dog, or any of my pets, in a situation where they did not feel safe and am extremely offended that the Manager accused me of this. Due to the behavior of the Manager, the groomer (Amanda), as well as the Doctor I will not return here any further for any of my pets care or grooming. After $650 I have a dog who has now had a traumatizing experience that could negatively effect his health caused by a groomer who did not have the patience to allow him to air dry as we had agreed on. I have allowed previous greedy tendencies by this company to be ignored however after this, and being called a liar by Management I am officially done and I recommend anyone who reads this stay away as well. Do not put yourselves or your animals through it. Read Less

Took my very old kitty there as an emergency(our vet was closed). The Vet had a nasty attitude with me and acted as if I didn't take proper care of my kitty. He's 21 because I take very good care of him. He had an abscess which they only shaved around and cleaned. He obviously had more puss in there and they insisted it would be fine with antibiotics. The next day his side was swelling & burst. I got him to my regular vet. He needed surgery to take care of his problem. And much stronger antibiotics than they gave him here. She also told me kitty had a bad flea problem( & made me buy their flea meds(I use advantage & have never seen any of my animals itch). I told my regular vet that & he checked him & said he didn't have a single flea. BTW: my vet did WAY more than they did for him and the charge was the same. They basically took my money for doing nothing Read Less

I took my three pets for their rabies shots, and of course there was an exam for each, however I weighed all the pets, and one did not have his temp taken, and each had four places listened to with the stethoscope. One of the dogs was removed from the exam room and taken to the back ( this always concerns me since mote bill dogs can be in the back) and his temp was not taken.. Although exam rooms are cleaned after each pet I s seen, and since in this hospital they attribute many illness to airborne contact; the waiting room where all t he sick pets come in, breathe, drool and slobber in not cleaned very often. So according to the hospital staff the waiting room is a perfect place to pass airborne microbes... I do not mind paying for service, but when service is lacking, I speak my piece. This hospital was excellent when it opened, and now there is plenty of staff, with three receptionists at the front desk, and many different techs, but the service actual service has deteriorated. So when my pets go there and leave with an airborne condition, and they want pet owners to vaccinate for everything, including bordatella, when my pets do not get boarded, and I do not let them smell pet feces....When on walks, but now I have to get them vaccinated because should they visit the pet hospital, it is there where they ca contract airborne diseases.... I find that to be wrong. I want other clients of Sunset Pet Hospital and pet owners to know that. Read Less

Such amazing people! I took my boy there for an emergency because he was throwing up a little blood. I was panic-stricken when I called but the receptionist was very sweet and calmed me down by telling me they could fit me in immediately. I was so thankful because they were overbooked and I had never been a patient of theirs before. She even directed me on how to get there through my hysterics. Dr. Cohen was amazing, he was very realistic about what could've been causing him to throw up blood, and then walked me through each of my options very thoroughly. He was very reassuring. Luckily my dog passed all of his tests with flying colors and it turned out he probably had just eaten something that had scratched his throat. The whole staff there that night was very supportive and explained all the meds and even wrote down a list of bland meals I could feed him. Needless to say, I was very impressed with this vet, I will be taking my boy here for all our needs from here on out. Read Less

I come to this Animal Hospital annually for check-ups for my five furry feline children. I never have any problems with the Veterinarians or the Veterinarian Technicians. I would recommend Sunset to all animal owners.Read Less

I have been going here for several years. Just had a teeth cleaning and an extraction completed. I just don't get why the bill was $1,500.00. Seems like gouging. I will have to put on credit card and pay monthly payments, this will take me a year to pay off. I think they could do a better job with the lowering the costs. Read Less

A while back I took my siberian husky, to this clinic, because of a very bad left ear infection, they recommend a check-up and a blood-test, blood-test came back negative, but after spending $260 my dog, still has the same ear infection, it's like they weren't too concerned at all about it or payed any attention, to it am very pissed-off about it, it's like they got me to spend $260 for nothing. All I wanted was for them to fix his ear...never going back to this place again. Read Less

Sunset Animal Hospital truly care about each and every pet that comes in the door. I always have a lot of questions and the staff are more than happy to talk with me about my concerns. I would highly recommend them. Read Less

We moved and Sunset Animal Hospital was right down the road from us. They have a great staff and do an excellent job of letting us know whats going on with our 2 pups. I highly recommend them to anyone looking for a goof animal hospital in the area. Read Less

Dr. B is a genius. She is always thinking outside the box and finding alternate and effective treatments. I also appreciate that she treats my dogs as if they were her own. It really gives me peace of mind. Read Less

Dr. B is an incredible vet and has provided excellent care to my pets. She has my complete and total trust and confidence. I also enjoy interacting with the staff as they always greet me in such a friendly manner. I highly recommend Sunset Animal Hospital. Read Less