I'll give them 2 stars because they are clean and the employees are nice.  But we are so done with Banfield after giving them a try for 3 full years.  We left every time feeling skeptical about the charges, but figured it was a "wash" with the "discount" wellness scheme.  Here's how things break down.  First, you pay more for the wellness plan than you would pay at most vets for the same services provided, and bear in mind that you may or may not use all of the services available under the plan.  The discounts on other services not covered bring their prices down to a less predatory level, but still higher than any other vet in our area for the same.   The "discount" on meds still makes their costs higher than what you can buy them for online, by about 10%.Every time we have gone in for the annual teeth cleaning, they have told us we need a bunch of extra stuff including extractions, which we have declined.   When they removed a cyst from his skin, they wanted to biopsy it for $400 and before they were to do his annual teeth cleaning this year, they wanted us to first have an MRI done, but agreed to let us "just" do an xray, for which the charge was to be $200+   I pointed out that my human dentist takes a full set of xrays from various angles, and charges me less than $75 for that, which also includes the office visit and cleaning.  "Oh that's because your insurance pays the rest."   Nope. I have no dental insurance but nice try!This last time, they told us he needed to have "at least" 10 teeth removed, and possibly all of them.  And "not to worry" because his gums would heal up and he'd be perfectly fine without teeth!   Yep, that's what they said with a straight face and a sweet smile.  Total estimated cost:  $1833 (which they explained was a great bargain because the normal price without a wellness plan would be $2500 or more!).  They talked us into doing an aspiration of a mass on his bottom to test it for cancer.  He's 11 years old with a life expectancy of 12-13.  If it is cancer, what is the treatment plan?  Oh, they would try surgery and if that didn't work, something more "aggressive."   I kick myself for agreeing to it at all, but Iet them do the test for $150, Still waiting for results.After getting him home, I felt really sick about it all and called another vet who was able to see him the very next day.  I told them what Banfield has proposed, and he looked at me like I had two heads.   He examined the dog and began muttering things like "What are they talking about?" and "Good grief, they wanted to remove ten teeth?  Seriously?"   In the end, with no "wellness plan" discount, our new found vet charged us $600 to clean the teeth, remove the two teeth that were actually loose, and remove the mass on his bottom.  That includes all costs of anesthesia, Rx for antibiotics, office visits, and follow up care to be provided later at no additional charge. He said after removing the mass, he cut it up and although it is not a true "biopsy", he saw nothing that raised his suspicions or any need for further testing (too late, we already paid for that at Banfield!).  Which is perfectly rational given the age of the dog and his overall health and constellation of symptoms.I called Banfield to cancel my wellness program, and politely explained why.   They said they "understood" and that all I needed to do was pay an additional $6.00 to cover the difference between the services they had provided to date and the "actual value" of those services (according to their math, but not according to the local market for those services).  Talk about adding insult to injury.  I'd have thought under the circumstance, they might be willing to waive the measly $6.Yeah, I'm an idiot for waiting so long to change vets.  Call it inertia, or sloth, or whatever.   Never again.   As the saying goes, "Sadder but wiser!"    Hopefully I've at least spared some other sucker from getting fleeced and having their pet tormented and assaulted under color of veterinary authority.   That's my opinion of Banfield.  PM me if you want to know the name of the vet we found by reading another review here. Read Less

I came in with my dog for her annual checkup. On the first visit everything was fine. The checkup consisted of a quick pat down of my dog and her vital signs. Then my dog got her vaccines. I inquired about the Lyme€s disease vaccine due to the fact I like to take my dog hiking. I was told that I would have to come back for a 2nd shot. Sure, no problem. As I was checking out and making my second appointment I specifically asked if the bill included the second visits, I was told yes it was.so I came back about two weeks later to get her second shot. took about 5 min. as I was checking out I was charged another $89 for 5 min in an exam room and a shot. I am sure you could imagine my surprise about the extra charges. I explained to the person that I checked out that I already paid. He REALLY didn€t care. The reason I am not going back has nothing to do with the $89, it is because I was lied to by the staff, and no one really cared about it. I can€t trust your staff to give my dog the care that she deserves. Your staff made me feel that the dog€s health is secondary to the more key issue which is how much can we get out of my checking account. I am not going to subject my dog to fast food vet hospital. the funny part about this is since the hospital only cares about money and doesn't care about honesty, they just lost out on an $850 bill. my dog needs a tooth extracted and I am NOT going to the Folsom California Benfield to have it done. your hospital was so concerned about lying to me and getting one more dollar out of my checking account they lost a much bigger bill. Serves them right. Read Less

I came in with my dog for her annual checkup. On the first visit everything was fine. The checkup consisted of a quick pat down of my dog and her vital signs. Then my dog got her vaccines. I inquired about the Lyme’s disease vaccine due to the fact I like to take my dog hiking. I was told that I would have to come back for a 2nd shot. Sure, no problem. As I was checking out and making my second appointment I specifically asked if the bill included the second visits, I was told yes it was.so I came back about two weeks later to get her second shot. took about 5 min. as I was checking out I was charged another $89 for 5 min in an exam room and a shot. I am sure you could imagine my surprise about the extra charges. I explained to the person that I checked out that I already paid. He REALLY didn’t care. The reason I am not going back has nothing to do with the $89, it is because I was lied to by the staff, and no one really cared about it. I can’t trust your staff to give my dog the care that she deserves. Your staff made me feel that the dog’s health is secondary to the more key issue which is how much can we get out of my checking account. I am not going to subject my dog to fast food vet hospital.the funny part about this is since the hospital only cares about money and doesn't care about honesty, they just lost out on an $850 bill. my dog needs a tooth extracted and I am NOT going to the Folsom California Benfield to have it done. your hospital was so concerned about lying to me and getting one more dollar out of my checking account they lost a much bigger bill. Serves them right. Read Less

I like this place, but more importantly, my furry kids love it.  We have three cats and a lab, which means we get to visit fairly often.  All of our pets have been going to this Banfield for most of their lives (Over eight years).  The staff is excellent and out pets love to visit, expect getting their temp taken.  :).  The doctors are knowledgeable, and all of the staff makes you feel welcome. Read Less

If you love your Pet, you will not take them to Banfield. I just wanted to warn you to re-consider taking your beloved family member to any Banfield Pet Hospital. Banfield seems like a great choice up front, and to be honest, the Wellness Plans are a decent deal. The main problem is the type of care your beloved family member will (or will not) be getting is so sad to say not up to par. Think of an HMO where the bottom line is about profit, and then add into the mix that laws have not been put into place to protect your pets. This is what Banfield is about, not your pets welfare, but MONEY. In addition, the front desk staff is heartless, and incompetent. As of lately I've heard some horrific stories about Banfield, and I've experienced one personally. My recommendation is if you care about your pet as you do any member of your family, do not take them to Banfield. Read Less

Took my dog in for a first time visit to get her thyroid checked, as she is having symptoms. They said they didn't do just a thyroid panel, that they would have to do a series of other tests with it, and it would all cost 188.00. So the next week I called to make an appointment to get her lab work done and was told it would cost 188 for a CBC + 46 for the thyroid test + 24.00 for a "drop off" fee + 46.00 for another office visit.  No thanks. Read Less

If you love your pet n we all do don't go here it took them 5 years to find out that my dog had a displaced testicle I would have thought they would have found that after the 1st examine?  Take your dog to the Animal  Wellness Clinic in Placerville and ask for Dr. Raymond.  His love of animals far exceeds anything Banfield has to offer.  As the Vets there seem to just recognize dollar signs well the ones my dog seen.Dr Raymond visits are $20 n you don't need to pay for an expensive plan either.  This Dr has  operated twice now on our little guy and Dr. Raymond didn't break the bank either and our little guy loves him.Can you say the same about Banfield? Read Less

Where do I begin, I have been using Banfield for 6 years. It started off all well and good. The roseville location had amazing service, but we moved up the hill and Folsom was the closest one. The first yearly exam she had there she came home very shaken, these exams were not a  new experience for her. The next time we went into the store to buy food she was shaking uncontrollably. I don't know what happened to her but it was obviously painful/tramatizing.  When we tried to cancel our plan they were not only rude about it, they gave us the run around.   I would defiantly not recommend this place to anyone. It has been bought out by other people and is not the place it once was. Zero stars. Read Less

Do not support Banfield! I have been with Banfield for years for our dog. Their customer service continues to go down hill. When we first started 5 years ago. They were amazing. We were extremely happy with their service. This past year we have felt like they just nickel and dime you now. They tell you that there glads need to be expelled and it is an extra charge (I have never been charged extra for this till this past year). Then her nails need to be trimmed they are more expensive than the pet grooming place right next door (in the same store!) When you pay for the plan you are supposed to get 2 included full examination visits. I used one almost a year ago and went to schedule my next today. They told me that since my plan expired today I have to pay for another year to get my second visit! Really I have already payed $407.40 and they are going to deny my second visit. Do not support this company. They now nickel and dime you for everything and they do not honor the second visit included in the package if your close to needing to renew. I will be taking my business somewhere else with better customer service.Read Less

Do not support Banfield! I have been with Banfield for years for our dog. Their customer service continues to go down hill. When we first started 5 years ago. They were amazing. We were extremely happy with their service. This past year we have felt like they just nickel and dime you now. They tell you that there glads need to be expelled and it is an extra charge (I have never been charged extra for this till this past year). Then her nails need to be trimmed they are more expensive than the pet grooming place right next door (in the same store!) When you pay for the plan you are supposed to get 2 included full examination visits. I used one almost a year ago and went to schedule my next today. They told me that since my plan expired today I have to pay for another year to get my second visit! Really I have already payed $407.40 and they are going to deny my second visit. Do not support this company. They now nickel and dime you for everything and they do not honor the second visit included in the package if your close to needing to renew. I will be taking my business somewhere else with better customer service. Read Less

I've been using Banfield and their wellness plan since I first got my dog. He will be four within the week. This location did a great job with him when he was last in for his comprehensive exam recently, which is covered until the plan. He was really nervous to go but, the staff was very friendly with him and made him feel right at home. They also provided me with detailed notes and advice regarding my pet and his health. I also appreciate their check ins the next day to make sure my dog is still doing well and to answer any questions. Read Less

I had an emergency with my pet rabbit on a Saturday  when my regular vet office was closed. I spent hours calling veterinary clinics near and far with the same results, " sorry we don't see rabbits " or "our exotic pet veterinarian isn't in today". As a last resort, I called Banfield. I was skeptical that they could help but the receptionist was very friendly and helpful. She let me know that they have a veterinarian who sees exotic pets and he had a cancelation and to come on in. I drove over an hour and was nervous for my baby to see anyone other than her regular vet.I was very impressed with Dr. Cabrera and his staff. He was professional, gentle and very knowledgable about rabbits. He was able to prescribe my bunny some pain medication to make her comfortable. The office visit was $20 less than my regular vet office and the cost of the medication seemed in line with what I have paid in the past. Overall, the visit was pleasant and every staff member we encountered was professional and efficient.I may have to make this my vet office from now on. Thank you. Read Less

Our cat came down with a case of worms. I called several vets but could not get in same day. Banfield was able to see us same day. The staff and Vet Pawlowski(?) were all very friendly. Vet explained condition and treatment. I was happy one dose was all that was needed to get rid of parasites. Different wellness plans and preventative vaccines were explained to me but not at all in an aggressive way. I did not feel pressured into making any decisions at that moment. I simply said I would look at paperwork. Vaccines are preventative and optional much like a Family Dr would offer during my Dr appt. I was not offended by the info/option for the Wellness Plan. Read Less

We love the Banfield Pet Hospital in Folsom! We are on the wellness plan, and I have found it super helpful and convenient. Their extended hours really help, because not all issues occur 9-5 M-F. Additionally, I love the peace of mind knowing that if something is "just not right" I can take my dog in to have a professional weigh in, without it costing me an arm and a leg. We've never had a problem getting an appointment, and we've never had to wait long when we needed a visit. I would recommend to anyone (and I have recommended to friends and family on multiple occassions)! Read Less

I can't actually write a review on their services because after waiting for 90 minutes past our appt time we left without being seen. I understand emergencies happen, but when they do...call the people who have appts and tell them you are running late. When they show up at their scheduled time because you didn't call them, tell them when they check in that you are running late instead of just saying it will be a few minutes. When after 40 minutes they ask how much longer and you then decide to tell them there was an emergency and you are running behind, find out how much longer it might actually be instead of guessing maybe 10 more minutes. And here's thought, when after waiting for over an hour they ask how much longer and you ask them if they want to see a different doctor...YOU ASK THEM THAT FROM THE START. So after 90 min we gave up and left. Vets are expensive as it is. I at least want to be treated like it matters to you that I'm there. Read Less

I wish I could review each doctor individually. Our regular doctor at this location deserves seven stars out of five but she was on vacation so.... We took in our puppy to be seen. My gut told me he was sick. We saw Dr. Palowski (spelling?) n he rubbed me the wrong way from the beginning but it was urgent n like I said our usual is out of town. Dr. Palowski didn't acknowledge me much and spoke to my husband about sports. Husband was wearing a Niners hat. I told the dr that I think my puppy is sick. He diagnosed him with allergies. On his way out he said "take care man" once again only acknowledging my husband. I brushed it off, I'm here for my puppy n you are a dr without social etiquette but oh well. Drops costed $45 + tax. Administered drops n went home. Puppy got worse. I took him back the very next day. They took my puppy in the back to Dr. Palowski n the staff came out to tell me that indeed my puppy is sick n doesn't have allergies. I didn't like that the Dr didn't come out n speak to me himself. Also they would not return the drops (spoke to the hospital manager) even though it was the dr's fault in mis-diagnosis and I brought them back the very next day with only 2 drops gone. I don't think it was handled properly. The antibiotics should have at least been giving to me for free. I'm out $45 for medicine I don't need because Banfield can't resell them. Banfield is a hospital for animals but they also deal with humans n they should not forget customer service. They may have lost my business over $45 n the principle that I don't want to pay for doctors mistakes. Ps Banfield, just in case you don't realize, your vets make more then most of your customers!!!!! Read Less

This place was horrible, from their ineptness to their complete lack of customer service. After presenting the staff with a prescription for dog food, they presented me with a card and the dog food. When I went back for another bag of food.... purchasing it from what was printed on the card, it was different than what was given to me the first time. The staff told me that both foods were the same. I then found out that not only were the two foods not the same, but neither one of the them were what my vet had prescribed. None of the employees I dealt with over two days cared that they had given me two different bags of food or the fact that neither were the right food and my sick dog had been on the wrong food for a month. I left a message two times for the Manger to call so I could express what I felt were significant errors and that every person I dealt with had a complete lack of accountability, ability to give accurate information or the willingness to help resolve the issue. But the Manager Jennifer didn't even bother to call me back. Read Less

I have used Banfield Pet Hospital in Lincoln, Roseville, and Folsom and have been nothing but impressed at each location. Recently we had to make the decision to put our 16 year old cat to sleep. The staff at the Iron Point location handled the situation with such care and sympathy for us. We felt well-informed of all of our options and when we finally made the decision to end his suffering, the staff really helped us through it. Today, I received a condolence card from Banfield and all 12 employees wrote personal, sincere messages of sympathy to us, referring to our cat by name. I have never in my life had that experience!If we ever get another animal, we will continue to take our pets to Banfield! Read Less

I adore Banfield - we have been going to them for almost 10 years.  Dr. Pawlowski, Dr. Pierson and Dr. Purdy have been amazing with all our dogs.  They helped us through major health issues (Addison's disease) for our little Jack Russell and were so kind and compassionate when our Karsten and then Scout crossed the Rainbow Bridge.  Now they do an excellent job of taking care of Kiko and Chile.  The insurance plan is awesome - especially when you have a "high maintenance" dog like our pup that had Addison's.  The plan allowed us to do all we could to give him an awesome quality of life and not drain our pocketbook completely.  I highly recommend Banfield Folsom!!! Read Less

Our experience with our first puppy was wonderful. Dr. Woodworth is such as awesome vet. We recently saw another vet there for our newest puppy and I felt very annoyed with the fact that he tried to talk us into signing up for the wellness plan. I told him that I did not have the money at that moment and he kept on pushing the issue. If you ever need to take your pet there I would suggest you request Dr. Woodworth.Read Less

Took my 15 year old dog there a couple of years ago. He had some bad skin condition made worse from the heat. The vet checked him out and gave us several options, from bathing him in antibiotic shampoo to having several expensive blood tests. I went with the less expensive shampoo route (and diet changes-no grains!) and this cleared up his skin. Good overall experience. Read Less

Let me start by saying, the Puppy Wellness Plan is the best deal this side of the Mississippi especially if you are taking your dog to the great doctors at this location.  The Wellness Plan is perfect for a dog mom like me who is slightly paranoid and is a fan of rescues with unknown origins and history because office visits are included (unlimited!), so I never have to hesitate when I'm considering bringing Abby in for care.Dr. Purdy is the best!  My puppy Abby had been neglected and pushed aside by the vet at another Banfield location (Tustin at The District) and as a result had a rapidly progressing skin infection on top of demodectic mange and an ear infection.  We saw Dr. Purdy several times and she always remembered Abby, took her time to ask the right questions, give a thorough exam, and show true concern for Abby's health.  She was always willing to answer as many questions as I could think of and gave me realistic expectations about treatment and cost, all while making us feel at home.Dr. Purdy also performed Abby's spay and let me tell you it was art!  The incision was so small that Abby did not even try to lick it.  I don't think Abby even knew it was there!  She recovered quickly and easily and the incision healed in 3 days.I am truly impressed by the professionalism, compassion, and education exemplified not only by Dr. Purdy but also by the rest of the staff.  Every tech we interacted with was incredibly knowledgeable and engaged.  Abby was a bit of a handful as the continuous skin scrapings we had to do to test for mange were painful, but the staff never took it personally and treated her with the utmost care and compassion regardless of her snarls.  I LOVE FOLSOM BANFIELD!  I love my pup as if she was my child and these are the ONLY people I trust completely with her care.  Thank you so much Folsom Banfield!We recently had to move back to Orange County, and we are going to the Huntington Beach Banfield location tomorrow...I only hope they measure up to the Folsom standard of care. Read Less

My little puppy Mango became a member of my family about 3 weeks ago, and I called Banfield for her first appointment. Every single member of the staff has been overly attentive and unbelievably friendly and helpful every time I come in there. I am so grateful to be a member of this clinic. I have already recommended Banfield to people I know because of their care and compassion for my dog and for my family.They have "Happy Visits", where I can take Mango to visit them and she gets to say hi to all of the staff and they give her treats. This is so wonderful because my little puppy is not absolutely terrified to be there when she does have an appointment. Thank you Banfield for being so reliable, friendly and affordable! Read Less

Our last visit was horrible! We were squeezed in as it was an emergency and I was thankful for that. We waited for one hour to have our dog seen. It was a Sunday night almost closing time. The vet seemed more worried about getting home for dinner then taking care of our dog.We were sent home without any assistance other than telling us to let our dog rest. We ended up in the emergency room at another vet that same night. Turns out our dog had a severe injury and needed medications and crate rest for four weeks.We bought the monthly insurance plan last year which is the only reason I continued going here. I do not think it is worth it! The front desk people are not friendly and the last vet just made us feel awful. I am sad about the whole experience and will be thankful when I don't have to make any more payments for services that are not worth it.If you love your pet take him/her some place else. Read Less

Compared to other vets they seem geared more towards selling you more stuff than they are concerned about your dogs' health.Front desk people aren't the most attentive people, but they are friendly. I've been here before when there were literally 4 people behind the desk just standing there while one person helped one lady and I stood waiting for 20 minutes. Read Less

If you like your pet to sit in a kennel all day with no food, water or bathroom breaks this is the facility for you. After walking back to the backroom to get my dogs nails trimmed I was horrified to see more than one dog in a kennel with no food, water and laying next to a pile of poop. Also, more than once I have dropped my dog off for a routine appt come back when the staff had called to tell me my dog was ready only to wait almost an hour for a staff member to talk to me and another 20 minutes for them to "run" back and get my dog. Staff is friendly for the most part besides a few bad apples at the front desk, but facility is unorganized and takes on too many appts in one day. Stop being greedy and give the care everyone is paying for. Read Less