13 Reviews

VCA All-Care Animal Referral Center

Fountain Valley, California
General Info
A great local veterinarian loves your pet (almost) as much as you do by providing the best preventive pet health care. From nose-to-tail veterinary medical exams to vaccinations, microchipping, dental care and surgery, you’ll find the vet your pet deserves at your neighborhood Banfield Pet Hospital®. We’re committed to partnering with you for your pet’s health and happiness, and your peace of mind with:• 900+ hospitals with convenient evening and weekend hours • Optimum Wellness Plans® for affordable and comprehensive care • Online access to your pet's medical records • And so much more! Banfield is here to take the best possible care of your furry family members. We hope to meet you and your pet soon!
Team
{{staff.biography}}
Reviews
Yvonne C.
8 Oct 2016
REPORT
They moved to a much larger location nearby:Address: 18300 Euclid Street Fountain Valley, CA 92708Phone: (714) 241-9001Fax: (714) 241-9020We took several of our cats to this location over the years. T... Read More
They moved to a much larger location nearby:Address: 18300 Euclid Street Fountain Valley, CA 92708Phone: (714) 241-9001Fax: (714) 241-9020We took several of our cats to this location over the years. They treat us like family. They have been incredibly kind and generous to us and I can not recommend them enough.One of the many benefits is that they have a variety of specialists on site such as dental or  oncologist. One thing that I found incredibly helpful is that their equipment was able to locate and give us greater detail on a tumor in one of my cats. Something my regular vet was not able to find as readily despite weeks of trial and error on meds and medical procedures. They also have staff on site 24/7, unlike my regular vet. The difference is, they are not a regular vet. They take patients by referral from your regular vet so they don't do the standard annual vaccines and such. They're the next step in medical care for a situation your regular vet is either unable to help with or unequipped to help with. All that aside, understand they are not a discount vet either. Their services are pricey. To be honest it can be jarring when you're in a horrible situation and already in a panic. In the end we felt the cost was worth it for us; our cats are our family. Read Less
Dylan Klassen
10 Sep 2016
REPORT
Well Labor Day 2016 was the worst day of my life. I had to put down my Maine Coon, Radar after he had multiple seizures during the night. Although VCA in Huntington Beach was not only open all night, ... Read More
Well Labor Day 2016 was the worst day of my life. I had to put down my Maine Coon, Radar after he had multiple seizures during the night. Although VCA in Huntington Beach was not only open all night, they were quick and prompt to helping me get through it and made the passing of my Radar easier. I'm glad I took Radar there, i'll never regret it. The staff was very caring, understanding and friendly. I will continue to use VCA HB when I own more pets. Thank you so much, Read Less
Amanda B.
23 Aug 2016
REPORT
Last Thursday, VCA All-Care held my cat's life hostage for money. My cat lost.My 7 year old cat Duncan began throwing up frequently. After taking him to our regular vet and getting a clean(ish) bill o... Read More
Last Thursday, VCA All-Care held my cat's life hostage for money. My cat lost.My 7 year old cat Duncan began throwing up frequently. After taking him to our regular vet and getting a clean(ish) bill of health, he deteriorated to the point that he was throwing up blood on the day after that visit. Long story short - Regular vet was closed the day this happened. Her voicemail led me to an emergency hospital that didn't open until later that night. THAT vet referred me to another vet clinic (Community Veterinary Hospital in Garden Grove). I rushed him over to that clinic. CVH were very sweet and caring, and hustled to get Duncan stable and take x-rays. X-rays showed an obstruction, and they wanted to do surgery. Unfortunately, they didn't have an ultrasound person available to go a deeper scan. And then before Duncan could make it to surgery, he collapsed.Concerned that he wouldn't survive surgery, they urged me to go to VCA All-Care, as they would have the tools and equipment to help him survive through the surgery. Again, rushed him to yet another clinic - VCA - and expected them to take this critical animal away ASAP and stabilize him, especially since CVH called ahead to give them the head's up. Instead, I was left at VCA's front counter for 5 minutes explaining that I wouldn't start doing their paperwork until they triaged my dying pet. Finally, someone came back to take him, and after 30 minutes we were told he was stable by a very brusque vet with terrible bedside manner. We were told we would have to wait for a technician to take an ultrasound of Duncan to know how to proceed.More than an hour later, while Duncan has been left in an oxygen chamber without fluids or any other care, they finally get around to taking the ultrasound. In the meanwhile, three other pet parents had come and gone with their dogs. Apparently Duncan had an abdominal mass and it ruptured.The next events just completely left me sick and speechless. My husband and I were brought into a hallway and told in a very cold, clinical way that Duncan had cancer, and he was bleeding internally. He would need to have surgery to survive. Surgery was $6000. 6x more than at CVH.As we're trying to wrap our heads around this, we're trying to get more info. Will the surgery save his life? Answer: Maybe. Will he die without it? Answer: Definitely. Will the surgery kill him? Answer: We don't know. Maybe. Can we pay in installments? Answer: No. You have to pay up front. We were left confused, shocked, and weeping in a hallway with other people coming and going around us. It was horrifying. We would have done anything in that moment to save Duncan's life, including finding $6k, somehow. But the urgency to make a decision without enough data was too much. We couldn't make a decision that wouldn't result in his pain and suffering. In the end, it had taken so long to get adequate answers about Duncan's health that he had deteriorated to the point that euthanasia was the only humane option.As soon as we decided to put him to sleep, the staff moved into overdrive. Hustled into a room to sign reams of paper and decide on how to handle his remains. We were charged what seems to the the standard rate for VCA - $1100. At this point, I can't really fault the clinic - they are apparently very practiced at helping people say goodbye to their pets, and some of the staff were very compassionate. That's where they get two stars. The vet giving him the injections to put him to sleep makes some comment about Michael Jackson while my cat is dying. They lose another star.But for leaving Duncan alone in a box without any urgency to save his life in his last hours, alone and in pain, and to hold his life hostage for more cash than most people have readily available... That's what I'll never forgive them for. Shame on them. Read Less
S G.
1 Aug 2016
REPORT
I can't say thank you enough to the doctors and staff that helped save the life our 2 year old puppy Max last week! He was hit by a car on the PCH and suffered from severe internal bleeding, bruised l... Read More
I can't say thank you enough to the doctors and staff that helped save the life our 2 year old puppy Max last week! He was hit by a car on the PCH and suffered from severe internal bleeding, bruised lungs, and possible fractures (he couldn't walk). His blood pressure was so low that it couldn't be read. He had to get two blood transfusions, an IV, an oxygen mask, and morphine. It was terrifying seeing my puppy almost lifeless on the table, but the doctors and team were able to get our puppy Max stable and well again. We had to leave Max there for two nights and the first night was the hardest. I remember crying in the evening around 8pm, thinking about if Max wouldn't make it. We ended up getting a call from the doctor about 5 mins later to let us know that that Max was doing better and his recovery was moving in the positive direction. I appreciated the call, as it was such a relief to hear from the doctor. We ended up visiting Max during the morning and evening visiting hours. Every time we went, Max was looking better & better. The last time we visited, Max started to walk on his own! We were so happy!! He came in on Sunday and we were able to take him home on Tuesday evening. During our entire experience, the doctors & staff here were excellent. The doctors gave us their card and told us we could call to check in on our puppy's status ANY time, 24 hours a day. They were very informative about all the medical conditions happening with our dog, the medical procedures they were doing & going to do, and answered all our questions. I love that this was a 24 hour facility. We felt Max was in safe hands with a team there to monitor him all day. Plus, everyone here is so kind and friendly. Everyone here really cares about doing a good job, and they provide great service. The front desk has really good communication with the doctors and staff in the back, and vice versa. This place had all the medical equipment our dog needed that other facilities didn't. The entire bill came out to $4K but having our puppy back home & recovering well is priceless. I highly recommend taking your pet here. Your pet will be in good hands! Read Less
Blaine Greenman
23 Jun 2016
REPORT
Awesome staff. Superior service. Gave my dog 3+ more years of love....
Johnny Yang
8 Jun 2016
REPORT
Very nice staff. Seemed convinced that our dog had cancer before appropriate test results were available on two occasions by two different doctors. A staff member at the front desk once read aloud... Read More
Very nice staff. Seemed convinced that our dog had cancer before appropriate test results were available on two occasions by two different doctors. A staff member at the front desk once read aloud to us a detailed report of what we were considering doing with our pet including drugs, and euthanization after the weekend. This was extremely uncomfortable given that the lobby was full of other people. This was after having been convinced that our pet was going to die because he had terrible hunch-derived diagnosis of cancer. He's fine. Read Less
Leslie Christodoulou
18 May 2016
REPORT
The staff is very friendly. Dr's are wonderful. Physical therapy is state of the art . Over all I am pleased.
Evan F.
31 Mar 2016
REPORT
Thank you Doctors Ali Gorgi and Heather Schoeppe for taking such good care of my pug who had bulging discs in her neck which interfered with her ability to walk.I was notified by phone at every step i... Read More
Thank you Doctors Ali Gorgi and Heather Schoeppe for taking such good care of my pug who had bulging discs in her neck which interfered with her ability to walk.I was notified by phone at every step in the process. It was a very traumatic process for me leaving my little dog for spinal surgery but her recovery is on track and she's back home with me.My experience tells me that the staff at VCA really care about their patients and also go out of their way to calm the worries of the patients "parents."I agree the services are expensive, however, you are not paying for a one-vet office. I was told up front what the fees would be and I'm fortunate to have pet insurance that will pick up a significant portion of the costs. In fact medical costs are expensive for a reason - you are paying for highly experienced and dedicated doctors who staff a 24/7 clinic. I could have "shopped around" for lower costs while my pet suffered. But in an urgent situation there was no way I was going to compromise my dog's health on the process. Read Less
Rosemarie Malmquist
29 Mar 2016
REPORT
So fortunate to have a 24 hour ER for pets. Our 1 a m trip last week with our Lab made us believers. The staff was caring with our dog and reassuring/patient with us. There were no hidden charges a... Read More
So fortunate to have a 24 hour ER for pets. Our 1 a m trip last week with our Lab made us believers. The staff was caring with our dog and reassuring/patient with us. There were no hidden charges and nothing was done without our prior approval of the procedure. Thank you Dr.James and staff. Read Less
Rae Borhegyi
13 Dec 2015
REPORT
I recently took my wonderful cat here. I regret that part of her last hours was spent suffering in the black hole behind their locked beige doors and away from me. When I brought her in, I had a fee... Read More
I recently took my wonderful cat here. I regret that part of her last hours was spent suffering in the black hole behind their locked beige doors and away from me. When I brought her in, I had a feeling she had started the process of passing away. I just wanted to make sure, and also to assure that I could at the least make it comfortable. The Vet and a truly heartless and terrible nurse with the initials TW used my cats condition to try to extort almost 3 grand from me. When they approached me with their life saving services they admitted they only managed to do a chem panel and put her in an oxygen tank. They never x-rayed her or performed an ultra sound on her abdomen which they stated was swollen and bruised. When I denied these "life saving services" because I knew it would only extend her pain, they immediately pulled her off of the oxygen (apparently) and then proceeded to guilt tripped for me next two hours. They made statements that my choice would kill my cat more than five times. The nurse/invoice creator was kind of enough to try to pawn a credit card application on me to pay for their services I denied this too. When I asked for her back to take her home and let her pass in her own bed, they made me wait another hour and half. During that time TW decided decided to talk about me and my decision on the other side of the door in my room. She called me names including heartless and cruel. We final received my baby back half shaven and even more exhausted and they made wait another half hour in the room for my invoice for their services. Finally we decided to go out to the entry room were found TW chatting it up with other people about how cute their puppy was and her puppy or cat or whatever beast she owns. Once she spotted us, she quickly went over their discharge then shuffled back for our discharge papers shaking her head and made us wait another half hour. After which she shuffled back in sat next to my girlfriend and in speaker phone volume stated that by allowing the Vet and ER to discharge my cat I'm killing her. I was embarrassed and heart broken. I regret bringing my cat here. They are not caring, loving or kind. The sicker the animal the bigger the dollar signs for them and the better they meet whatever trumped up quota they need to meet. If I could give them no stars I would. I'm even thinking about reporting them to PETA for animal cruelty as all treatments were done behind those hideous beige doors. Oh yeah, they charged me $400 dollar for a Chem Panel, steroid shot and a catheter. They didn't even bother putting a saline line in before performing blood tests, as I told them she had eaten or drank all day. Read Less
Mike Kessler
23 Aug 2015
REPORT
Absolute rubbish. Hospital quoted us 5 thousand for Cat Scan/MRI. Our little dog admitted overnight for observation after minor fall from sofa. Next morning had to let her go. Doc said brain injury, s... Read More
Absolute rubbish. Hospital quoted us 5 thousand for Cat Scan/MRI. Our little dog admitted overnight for observation after minor fall from sofa. Next morning had to let her go. Doc said brain injury, spinal fractures had to beg for xray. 500 dollar fee for after hours (10:30 p.m. at 24 hour facility how is it ever after hours when you are open 24 hours) another 276.00 for overnight stay...had to be paid for immediately, took dog in back wouldn't let us be with our girl. Horrible prices, not sure if best advice was given based on "observation" and 1 xray only. 576.00 and a dead dog. Thanks for nothing. Had dog picked up for cremation and guess what...another fee for wood box....600.00 dollars total.Read Less
Kelly Ann Mount
17 Jul 2015
REPORT
Had to take my little dog to VCA late last night after she fell out of our window seat and landed pretty hard - the staff was incredibly friendly, informative, and made us feel at ease. There was one ... Read More
Had to take my little dog to VCA late last night after she fell out of our window seat and landed pretty hard - the staff was incredibly friendly, informative, and made us feel at ease. There was one staff member in particular who took extra time to talk to us while we were waiting for the doctor, and he really calmed our nerves - we so appreciated his caring spirit. Dr. Ryder was gentle and kind, and really gave us peace of mind that everything was okay. My dog was really drawn to him and I really appreciate how gentle he was with her during his examination. The fee for our visit was very reasonable, and it's nice to know that this place is here whenever we need. Read Less
Anna C. Morrison
8 Jan 2015
REPORT
While the circumstances surrounding my pets' visits may not always have been optimal, the service, compassion, intelligence, and understanding have always been top notch. Sometimes, there is a long w... Read More
While the circumstances surrounding my pets' visits may not always have been optimal, the service, compassion, intelligence, and understanding have always been top notch. Sometimes, there is a long wait, but this is an emergency center in an area where there are not many others (if any). Patients are prioritized just like at a human ER. I have had pets rushed in and others with less life-threatening issues have waited patiently for excellent service. Never have I felt forced into any option, and all options have been discussed thoroughly with me each time. I am grateful to have a trustworthy emergency vet care center close to home. Read Less
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Please call
(714) 963-0909
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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VCA All-Care Animal Referral Center

Fountain Valley, California
(13)
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Please call
A great local veterinarian loves your pet (almost) as much as you do by providing the best preventive pet health care. From nose-to-tail veterinary medical exams to vaccinations, microchipping, dental care and surgery, you’ll find the vet your pet deserves at your neighborhood Banfield Pet Hospital®. We’re committed to partnering with you for your pet’s health and happiness, and your peace of mind with:• 900+ hospitals with convenient evening and weekend hours • Optimum Wellness Plans® for affordable and comprehensive care • Online access to your pet's medical records • And so much more! Banfield is here to take the best possible care of your furry family members. We hope to meet you and your pet soon!
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
{{staff.biography}}
Yvonne C.
8 Oct 2016
REPORT
They moved to a much larger location nearby:Address: 18300 Euclid Street Fountain Valley, CA 92708Phone: (714) 241-9001Fax: (714) 241-9020We took several of our cats to this location over the years. T... Read More
They moved to a much larger location nearby:Address: 18300 Euclid Street Fountain Valley, CA 92708Phone: (714) 241-9001Fax: (714) 241-9020We took several of our cats to this location over the years. They treat us like family. They have been incredibly kind and generous to us and I can not recommend them enough.One of the many benefits is that they have a variety of specialists on site such as dental or  oncologist. One thing that I found incredibly helpful is that their equipment was able to locate and give us greater detail on a tumor in one of my cats. Something my regular vet was not able to find as readily despite weeks of trial and error on meds and medical procedures. They also have staff on site 24/7, unlike my regular vet. The difference is, they are not a regular vet. They take patients by referral from your regular vet so they don't do the standard annual vaccines and such. They're the next step in medical care for a situation your regular vet is either unable to help with or unequipped to help with. All that aside, understand they are not a discount vet either. Their services are pricey. To be honest it can be jarring when you're in a horrible situation and already in a panic. In the end we felt the cost was worth it for us; our cats are our family. Read Less
Dylan Klassen
10 Sep 2016
REPORT
Well Labor Day 2016 was the worst day of my life. I had to put down my Maine Coon, Radar after he had multiple seizures during the night. Although VCA in Huntington Beach was not only open all night, ... Read More
Well Labor Day 2016 was the worst day of my life. I had to put down my Maine Coon, Radar after he had multiple seizures during the night. Although VCA in Huntington Beach was not only open all night, they were quick and prompt to helping me get through it and made the passing of my Radar easier. I'm glad I took Radar there, i'll never regret it. The staff was very caring, understanding and friendly. I will continue to use VCA HB when I own more pets. Thank you so much, Read Less
Amanda B.
23 Aug 2016
REPORT
Last Thursday, VCA All-Care held my cat's life hostage for money. My cat lost.My 7 year old cat Duncan began throwing up frequently. After taking him to our regular vet and getting a clean(ish) bill o... Read More
Last Thursday, VCA All-Care held my cat's life hostage for money. My cat lost.My 7 year old cat Duncan began throwing up frequently. After taking him to our regular vet and getting a clean(ish) bill of health, he deteriorated to the point that he was throwing up blood on the day after that visit. Long story short - Regular vet was closed the day this happened. Her voicemail led me to an emergency hospital that didn't open until later that night. THAT vet referred me to another vet clinic (Community Veterinary Hospital in Garden Grove). I rushed him over to that clinic. CVH were very sweet and caring, and hustled to get Duncan stable and take x-rays. X-rays showed an obstruction, and they wanted to do surgery. Unfortunately, they didn't have an ultrasound person available to go a deeper scan. And then before Duncan could make it to surgery, he collapsed.Concerned that he wouldn't survive surgery, they urged me to go to VCA All-Care, as they would have the tools and equipment to help him survive through the surgery. Again, rushed him to yet another clinic - VCA - and expected them to take this critical animal away ASAP and stabilize him, especially since CVH called ahead to give them the head's up. Instead, I was left at VCA's front counter for 5 minutes explaining that I wouldn't start doing their paperwork until they triaged my dying pet. Finally, someone came back to take him, and after 30 minutes we were told he was stable by a very brusque vet with terrible bedside manner. We were told we would have to wait for a technician to take an ultrasound of Duncan to know how to proceed.More than an hour later, while Duncan has been left in an oxygen chamber without fluids or any other care, they finally get around to taking the ultrasound. In the meanwhile, three other pet parents had come and gone with their dogs. Apparently Duncan had an abdominal mass and it ruptured.The next events just completely left me sick and speechless. My husband and I were brought into a hallway and told in a very cold, clinical way that Duncan had cancer, and he was bleeding internally. He would need to have surgery to survive. Surgery was $6000. 6x more than at CVH.As we're trying to wrap our heads around this, we're trying to get more info. Will the surgery save his life? Answer: Maybe. Will he die without it? Answer: Definitely. Will the surgery kill him? Answer: We don't know. Maybe. Can we pay in installments? Answer: No. You have to pay up front. We were left confused, shocked, and weeping in a hallway with other people coming and going around us. It was horrifying. We would have done anything in that moment to save Duncan's life, including finding $6k, somehow. But the urgency to make a decision without enough data was too much. We couldn't make a decision that wouldn't result in his pain and suffering. In the end, it had taken so long to get adequate answers about Duncan's health that he had deteriorated to the point that euthanasia was the only humane option.As soon as we decided to put him to sleep, the staff moved into overdrive. Hustled into a room to sign reams of paper and decide on how to handle his remains. We were charged what seems to the the standard rate for VCA - $1100. At this point, I can't really fault the clinic - they are apparently very practiced at helping people say goodbye to their pets, and some of the staff were very compassionate. That's where they get two stars. The vet giving him the injections to put him to sleep makes some comment about Michael Jackson while my cat is dying. They lose another star.But for leaving Duncan alone in a box without any urgency to save his life in his last hours, alone and in pain, and to hold his life hostage for more cash than most people have readily available... That's what I'll never forgive them for. Shame on them. Read Less
S G.
1 Aug 2016
REPORT
I can't say thank you enough to the doctors and staff that helped save the life our 2 year old puppy Max last week! He was hit by a car on the PCH and suffered from severe internal bleeding, bruised l... Read More
I can't say thank you enough to the doctors and staff that helped save the life our 2 year old puppy Max last week! He was hit by a car on the PCH and suffered from severe internal bleeding, bruised lungs, and possible fractures (he couldn't walk). His blood pressure was so low that it couldn't be read. He had to get two blood transfusions, an IV, an oxygen mask, and morphine. It was terrifying seeing my puppy almost lifeless on the table, but the doctors and team were able to get our puppy Max stable and well again. We had to leave Max there for two nights and the first night was the hardest. I remember crying in the evening around 8pm, thinking about if Max wouldn't make it. We ended up getting a call from the doctor about 5 mins later to let us know that that Max was doing better and his recovery was moving in the positive direction. I appreciated the call, as it was such a relief to hear from the doctor. We ended up visiting Max during the morning and evening visiting hours. Every time we went, Max was looking better & better. The last time we visited, Max started to walk on his own! We were so happy!! He came in on Sunday and we were able to take him home on Tuesday evening. During our entire experience, the doctors & staff here were excellent. The doctors gave us their card and told us we could call to check in on our puppy's status ANY time, 24 hours a day. They were very informative about all the medical conditions happening with our dog, the medical procedures they were doing & going to do, and answered all our questions. I love that this was a 24 hour facility. We felt Max was in safe hands with a team there to monitor him all day. Plus, everyone here is so kind and friendly. Everyone here really cares about doing a good job, and they provide great service. The front desk has really good communication with the doctors and staff in the back, and vice versa. This place had all the medical equipment our dog needed that other facilities didn't. The entire bill came out to $4K but having our puppy back home & recovering well is priceless. I highly recommend taking your pet here. Your pet will be in good hands! Read Less
Blaine Greenman
23 Jun 2016
REPORT
Awesome staff. Superior service. Gave my dog 3+ more years of love....
Johnny Yang
8 Jun 2016
REPORT
Very nice staff. Seemed convinced that our dog had cancer before appropriate test results were available on two occasions by two different doctors. A staff member at the front desk once read aloud... Read More
Very nice staff. Seemed convinced that our dog had cancer before appropriate test results were available on two occasions by two different doctors. A staff member at the front desk once read aloud to us a detailed report of what we were considering doing with our pet including drugs, and euthanization after the weekend. This was extremely uncomfortable given that the lobby was full of other people. This was after having been convinced that our pet was going to die because he had terrible hunch-derived diagnosis of cancer. He's fine. Read Less
Leslie Christodoulou
18 May 2016
REPORT
The staff is very friendly. Dr's are wonderful. Physical therapy is state of the art . Over all I am pleased.
Evan F.
31 Mar 2016
REPORT
Thank you Doctors Ali Gorgi and Heather Schoeppe for taking such good care of my pug who had bulging discs in her neck which interfered with her ability to walk.I was notified by phone at every step i... Read More
Thank you Doctors Ali Gorgi and Heather Schoeppe for taking such good care of my pug who had bulging discs in her neck which interfered with her ability to walk.I was notified by phone at every step in the process. It was a very traumatic process for me leaving my little dog for spinal surgery but her recovery is on track and she's back home with me.My experience tells me that the staff at VCA really care about their patients and also go out of their way to calm the worries of the patients "parents."I agree the services are expensive, however, you are not paying for a one-vet office. I was told up front what the fees would be and I'm fortunate to have pet insurance that will pick up a significant portion of the costs. In fact medical costs are expensive for a reason - you are paying for highly experienced and dedicated doctors who staff a 24/7 clinic. I could have "shopped around" for lower costs while my pet suffered. But in an urgent situation there was no way I was going to compromise my dog's health on the process. Read Less
Rosemarie Malmquist
29 Mar 2016
REPORT
So fortunate to have a 24 hour ER for pets. Our 1 a m trip last week with our Lab made us believers. The staff was caring with our dog and reassuring/patient with us. There were no hidden charges a... Read More
So fortunate to have a 24 hour ER for pets. Our 1 a m trip last week with our Lab made us believers. The staff was caring with our dog and reassuring/patient with us. There were no hidden charges and nothing was done without our prior approval of the procedure. Thank you Dr.James and staff. Read Less
Rae Borhegyi
13 Dec 2015
REPORT
I recently took my wonderful cat here. I regret that part of her last hours was spent suffering in the black hole behind their locked beige doors and away from me. When I brought her in, I had a fee... Read More
I recently took my wonderful cat here. I regret that part of her last hours was spent suffering in the black hole behind their locked beige doors and away from me. When I brought her in, I had a feeling she had started the process of passing away. I just wanted to make sure, and also to assure that I could at the least make it comfortable. The Vet and a truly heartless and terrible nurse with the initials TW used my cats condition to try to extort almost 3 grand from me. When they approached me with their life saving services they admitted they only managed to do a chem panel and put her in an oxygen tank. They never x-rayed her or performed an ultra sound on her abdomen which they stated was swollen and bruised. When I denied these "life saving services" because I knew it would only extend her pain, they immediately pulled her off of the oxygen (apparently) and then proceeded to guilt tripped for me next two hours. They made statements that my choice would kill my cat more than five times. The nurse/invoice creator was kind of enough to try to pawn a credit card application on me to pay for their services I denied this too. When I asked for her back to take her home and let her pass in her own bed, they made me wait another hour and half. During that time TW decided decided to talk about me and my decision on the other side of the door in my room. She called me names including heartless and cruel. We final received my baby back half shaven and even more exhausted and they made wait another half hour in the room for my invoice for their services. Finally we decided to go out to the entry room were found TW chatting it up with other people about how cute their puppy was and her puppy or cat or whatever beast she owns. Once she spotted us, she quickly went over their discharge then shuffled back for our discharge papers shaking her head and made us wait another half hour. After which she shuffled back in sat next to my girlfriend and in speaker phone volume stated that by allowing the Vet and ER to discharge my cat I'm killing her. I was embarrassed and heart broken. I regret bringing my cat here. They are not caring, loving or kind. The sicker the animal the bigger the dollar signs for them and the better they meet whatever trumped up quota they need to meet. If I could give them no stars I would. I'm even thinking about reporting them to PETA for animal cruelty as all treatments were done behind those hideous beige doors. Oh yeah, they charged me $400 dollar for a Chem Panel, steroid shot and a catheter. They didn't even bother putting a saline line in before performing blood tests, as I told them she had eaten or drank all day. Read Less
Mike Kessler
23 Aug 2015
REPORT
Absolute rubbish. Hospital quoted us 5 thousand for Cat Scan/MRI. Our little dog admitted overnight for observation after minor fall from sofa. Next morning had to let her go. Doc said brain injury, s... Read More
Absolute rubbish. Hospital quoted us 5 thousand for Cat Scan/MRI. Our little dog admitted overnight for observation after minor fall from sofa. Next morning had to let her go. Doc said brain injury, spinal fractures had to beg for xray. 500 dollar fee for after hours (10:30 p.m. at 24 hour facility how is it ever after hours when you are open 24 hours) another 276.00 for overnight stay...had to be paid for immediately, took dog in back wouldn't let us be with our girl. Horrible prices, not sure if best advice was given based on "observation" and 1 xray only. 576.00 and a dead dog. Thanks for nothing. Had dog picked up for cremation and guess what...another fee for wood box....600.00 dollars total.Read Less
Kelly Ann Mount
17 Jul 2015
REPORT
Had to take my little dog to VCA late last night after she fell out of our window seat and landed pretty hard - the staff was incredibly friendly, informative, and made us feel at ease. There was one ... Read More
Had to take my little dog to VCA late last night after she fell out of our window seat and landed pretty hard - the staff was incredibly friendly, informative, and made us feel at ease. There was one staff member in particular who took extra time to talk to us while we were waiting for the doctor, and he really calmed our nerves - we so appreciated his caring spirit. Dr. Ryder was gentle and kind, and really gave us peace of mind that everything was okay. My dog was really drawn to him and I really appreciate how gentle he was with her during his examination. The fee for our visit was very reasonable, and it's nice to know that this place is here whenever we need. Read Less
Anna C. Morrison
8 Jan 2015
REPORT
While the circumstances surrounding my pets' visits may not always have been optimal, the service, compassion, intelligence, and understanding have always been top notch. Sometimes, there is a long w... Read More
While the circumstances surrounding my pets' visits may not always have been optimal, the service, compassion, intelligence, and understanding have always been top notch. Sometimes, there is a long wait, but this is an emergency center in an area where there are not many others (if any). Patients are prioritized just like at a human ER. I have had pets rushed in and others with less life-threatening issues have waited patiently for excellent service. Never have I felt forced into any option, and all options have been discussed thoroughly with me each time. I am grateful to have a trustworthy emergency vet care center close to home. Read Less
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