I’ve been going to Ardenwood Vet Hospital for years. The doctors and the staff offer excellent customer service and show a real concern for the well being of your pet. I completely trust them to care for my cat and highly recommended them. Read Less

I don't know how this place has such great reviews. Must be all family and friends writing their reviews. Here's an honest review.I brought my German Shepherd in same day she said they werent busy at all and i would seen right away.However, no one greeted me at the front, i had to say hi to the 2 bimbos at the front so i could get checked in. There was nobody else in the clinic, just my dog and I, yet somehow i waited 20 minutes to be brought into a room. Once in the room i waited an additional 25 minutes. I walked out to remind them there was somebody waiting, she said "yeah, we haven't forgotten about you." Then why the long wait!?!Finally it was time to be seen. A female asian veterinarian walked in, saw my German Shepherd and immediately got nervous. She ran back and grabbed a muzzle. Seriously? You shouldn't be a Vet if you are scared of dogs!! Here's my issue: i brought my GSD in because her nose has been very dry and the skin on her nose has been peeling. Well after a 10 minute exam, she couldn't give me an answer. She was unsure what it was, and to further confuse me gave me a list of scary possibilities. I left with a couple antibiotics, and a hefty bill of $125!! The office visit alone was $60! Not worth it, save your money and go with the Veterinary Medical Center or UNI Pet Clinic instead. Not to mention the antibiotics didn't work, my dog nose is still peeling. Awful awful experience. Read Less

Our Labrador Retriever was under Dr. Rue's care for 15 1/2 years until he passed away.  Now our four year old Havanese dog is receiving  expert and caring treatment from doctor Rue andhis staff. We think he's the best vet. in Fremont Read Less

I've brought both my family cats here, and while it is not as wallet-friendly as our old spot in Oakland, the convenience of having a pet hospital just around the corner is unbeatable. We've been seen by both Dr. Rue and Dr. Park and they are both great. The staff here is also super nice and accommodating. I haven't used this service but I hear they also provide boarding services (like a pet hotel for when you travel). I might utilize it over the holidays since traveling with pets can be a bit stressful. Read Less

This is one of the best places to get your pet great care. They have taken care of all our family pets since for many years. Dr Rue has always been direct and concerned and I have never has a problem. Staff is friendly and helpful. I can always get an appointment to fit my schedule. Read Less

First, I want to admit I was an idiot, I should have brought her to an eye doctor on day one and I wish my cat forgave me for bringing her the pain.I visited Ardenwood 3 times with my cat. Each time is about $120 dollars. The first time is for a facial injury and Dr. Rue prescribed a steroid shot + steroid anti-biotic cream for her face. It worked though I think mostly it's because we put the cat on the cone 24/7. Then (about 2 weeks later) my cat started to have eye inflammation, where one night she all of a sudden started to rub her eye, and I brought her in to Ardenwood the next day. We went there two weekends in a row. Dr. Rue performed the same type of examination both times (a stain in the eye, a very simple procedure) and each costs $40 bucks (and there is additional visit fees). We were prescribed with 2 different meds each time (one anti-biotic eye cream with steroid and the other Terramycin), and he suggested another shot for allergy (which would be totally irrelevant to the cause of her ulcer). But her eye stayed horribly red and she squinted all the time, which were big warning signs. However, he didn't find out what was the issue, so we moved to an eye specialist (after spending $200 for nothing really). The general vet is supposed to suggest the eye specialist, but the office only provided me one number and that place was fully booked for weeks. I had to search myself to finally seek a vacancy. The eye doctor finally showed us there was an obvious abrasion in her eye (I would have assumed $200 should be able to get me that far at a general vet). My philosophy is, either a vet should be able to find the cause and the solution then money is not an issue or admit he or she cannot help then should not charge the patience--in fact there was also a mal-practice involved since the abrasion, likely caused by herpes virals, should not be treated by anti-biotic ointment with steroid (Neomycin and Polymyxin B Sulfates and Dexamethasone Ophthalmic Suspension USP). At the latest, the vet should make sure the patience is referred to a specialist, which was not, all done by me, in my case.UPDATE: After we initially saw the eye specialist, we were on Cidofovir (anti-virals meds) for 2 weeks, at the end of 2 weeks the ulcer was almost almost ALMOST healed but she developed cornel sequestrum, because of the two weeks delay caused by Ardenwood we had to go to surgery to get rid of the sequestrum. To sum, it took her 4 weeks to develop the sequestrum and 2 weeks to take the ulcer from wide open to almost heal. But we wasted the initial 2 full weeks at Ardenwood; if not, the surgery and her extra suffering could have been avoided entirely with high probability. I  so so so so SO SO SO SO REGRET even trust this place the slightest and delayed her treatment with the specialist by TWO WEEKS! Doctors, please admit if you don't know what is going on instead risking the health of a living soul!!!! Read Less

Not impressed. They were not helpful, thorough, proactive, or encouraging. I felt they had to be coached on what needed to be done to help my cat. They were not making recommendations. It felt like I had to look up everything online and make the requests otherwise they weren't going to offer up the services. It felt like I was pulling teeth. I will not be returning. Read Less

The Ardenwood veterinary clinic offers the best service you could possibly ask for. They provide top-notch care and excellent communication when it comes to the needs of my pets, whether it's a yearly exam/checkup or the need of surgery. Above being one of the best clinics, they also provide lodging for your pets. Their lodging accommodation is pleasantly clean and set up so that there is separation between cats and dogs. The animal compartments are nice and very comfortably setup. I once used an animal shelter to lodge a cat of mine and after that experience; I thought to never do that again. When I picked my cat up, he was extremely stressed out and it took a good week for him to be himself again. However, when I found out that Ardenwood offered lodging, and knowing how they treat pets, I decided to lodge my cats with them. I now have used their lodging service several times and each time, my cats were treated like royalty. They get the best care while there, even playtime attention. When I pick them up, their personalities are just the same as when I took them in, without the stress. Read Less

My wife and I have been taking our dogs to Dr. Rue for over seven years. Our two chihuahua, cocoa and chanel, and now our two pit bull mix breeds, blu and roxy. Never once have we felt the staff or Dr. Rue himself  mistreated or mislead us in the care of our fur babies.    Dr. Rue if very through and in my opinion, an honest doctor who gives you possible reasons for reactions and or infections and is confident in his diagnoses and gives all possible resources for a healthy, speedy recovery that is best for your animal.    Before we came to Ardenwood Pet Hospital my wife and I went from vet to vet and felt like most of the doctors were more in for the $$$ than the well being of our dogs. If you are looking for as vet that is well worth your animals care, dr. Rue and staff is your final stop. Read Less

Highly recommendedBeen going to Dr. Ted RueFor too many years to count!He manages to get the job doneAnd has given me good recommendations.His office staff are friendly and helpful.He knows animals and knows what can or can't work.He has a no nonsense approachAnd if you tell him , you need to save $He gives you the best advice.When our Yeshe-adorable little LabradoodleWas itching like crazy, he said we couldDo some of the allergy testingBut we could eliminate certain things.He's not holistic which I prefer-but also will agree it's good to try since it's better than meds!He really helped us with Yeshe.When she was a small pup, she growledAt him!He suggested training & 2 years later,We are still at it-classes and letting herKnow who's boss.Now she's very well behaved.In 2009, we had to put our lab Tara down.Dr Rue was so sensitive and supportive!To this day, I am so grateful,He's in our lives! Read Less

My whole family has been coming to Dr. Rue for years. There's no one I'd trust more with my pup. Great service, knowledgable, and friendly. I'm always able to get Chico in same day. Definitely recommend Ardenwood Pet Hospital. Read Less

I had a terrible experience at Ace Animal Hospital, so I went in search of another Vet for my black lab. Dr. Rue had shown me what it takes to be a good vet. A very knowledgeable patient man who seems to love what he does & genuinely cares for animals as do his staff.Overall, I would recommend Ardenwood  Pet Hospital as your primary veterinary clinic. Read Less

I was referred to Dr. Rue by a coworker of mine and she had high praises for Dr. Rue, who is extremely knowledgeable and obviously seasoned. I knocked off one star for his front desk ladies. They were not helpful or friendly, especially considering it was our very first visit to their facility. We only went here to get a second opinion about our dog's skin issues. He had mange at first and we took care of it, but he was still getting bumps all over his skin and since I've heard such great things about Dr. Rue, I decided to go see him. Upon entering, we didn't receive a greeting, so I took it upon myself to introduce ourselves. Usually, pet-lovers are extremely bubbly and personable, but not these ladies. They didn't even look at our dog, nor did they acknowledge us. After taking the initiative to tell them that we had an appointment, they said they would call us when Dr. Rue was ready. 20 minutes passed and finally, we were seen.I appreciated that Dr. Rue took his time with our puppy, which is probably why he went overtime with the pair before us, having us wait. He just said I'm going to try this and that, it may be this or that, but no definite answer. He also diagnosed that my dog had an ear infection. After prescribing meds, our bill was almost $300. Wow! OK, fine, there is no price tag on my dog's health, but he didn't give us an option at all.Of course the pills didn't work and we wasted our time and money there. We reverted back to our original vet, Dr. Kang at UNI, where most of his staff is pretty much friendly and they smile often. They go over pricing with us and give us the option of whether we want to purchase anything, unlike Dr. Rue's office, where he gives us the meds and we just pay the bill  at the front.I think Dr. Rue is definitely a great and experienced vet, but he is just probably ready to retire. His approach is a little too dated for me and his staff members have minimal customer service skills. I would only return if he hired a new front desk staff and be more sensitive to people who aren't ready to shell out their whole bank account to see him. Read Less

I have had mixed experiences here. We have been taking our dog over for the last 3 years and we had a different vet on each major visit. Our first visit was with Dr.Park when our dog had a ear infection and also a hot spot. She was very nice and professional and explained to us how to clean up the wound and take care of the infection. The second time, he had a small cut in his paw from getting too close to another dog, it was small but it looked quite deep. Another male vet (forgot his name but he was not Dr.Rue) took care of it and cleaned it up, and also offered to cosmetically remove the scar for 300$ lol. Seriously, a tiny scar on my dogs paw I can live with. The third time, I just took him in for his annual vaccines. The same doctor showed up and took his weight/temperature and administered the vaccines. I was surprised to see a 57$ bill for an 'examination fee' separate from the vaccine bill! The fourth time, my dog had an inflammation in his anal sac (gross) and this time we had Dr.Rue who was quite nice and showed us how to do it ourselves at home if it happened again.So overall I found this hospital to be very expensive, but the vets are competent and I would still come here in case of emergencies. My dogs vaccines are expiring again and I am on the lookout for a new place... Read Less

I think Dr.Rue does an OK job but my overall experience hasn't been good, while the service price is on the high side. Just to share with you couple examples:One time I waited in the exam room for half an hour w/o being seen and no one cared to tell me what's going on. I kept asking and the only answer I got is "Dr.Rue is not ready". 45 minutes after my original appointment time, I left without being seen. I felt so disappointed that I think I deserve more respect of my time. The vet is not the only busy one.One time my dog had a surgery there which required shaving of her belly and leg area. The shaving was done horribly that we found couple big and deep scratches on my dog that she will scream whenever we got close to those areas. One time I took my dog there for enema (she had constipation after surgery). When I went pick up my dog couple hours later, I found her looking so scared in the cell sitting on her own poo...Not until I asked then they cleaned her. Have been trying to look for a new vet but as others mentioned, it's not that easy to find a good one in the Fremont area. Read Less

I am not sure why this place received all of these high reviews.We took our cat here for her vaccinations and her check-up and the doctor (Dr. Park)that examined her, was terrified by our cat. Our cat was nervous and hissing from being in a strange environment, but it should be a vet's job to calm her down and do a proper examination. Our vet was not able to accomplish that. Read Less

I don't know why there are good reviews for a vet that is so ancient and out of touch with his clients. Long story short, I recently started working in Newark and did not know any vets in the area. I hit up Ardenwood since it was the closest one to my work and they got decent reviews. Bad move already, I came in to get my dog up to date with his shots so I made an appointment. When I came in I had to wait an hour past my appointment. The staff were gossiping the entire time and floors look like they haven't been clean in ages. They finally rushed me into a room. Dr Rue did not even greet me. They came in briskly, ask what i wanted, gave the injections, and I was kicked out of the room so fast I barely blinked. So I paid my $100+ fee and left. It would have been 2 stars then but my dog starting vomiting and shaking after vaccines. My dog has had shots all his life and this is the first time this happen. I came back 20 mins later and Dr Rue did not even seem apologetic. He told me that he needed to do $100+ bloodwork before he does $300+ unnecessary treatment because he wants to rule out everything in the book. I ask why he couldn't just treat my dog since it was obvious he was sick. He told me ' NO, one of the nurses will come in to take my dog" and he just left. That was the last straw. I took my dog and went somewhere elseI took my dog to the nice doctors of Ohlone Vet Emergency. I explained to them he just his rabies vaccine and started vomiting. They took him immediately to the back, gave him iv fluids, and watched him for a few hours. He was fine when I picked him up later that day. They explained to me that certain low quality vaccines are more likely to cause reactions in dogs.Cost of Ohlone: $150 and my dog was his old self again. Don't bother with Ardenwood, Dr Rue does not care about his clients.Save yourself the headache and go somewhere else. Read Less

A big THANK YOU to Dr. Rue and his staff! About 2 weeks ago, I adopted my kitten from the Humane Society in Milpitas. Since it was of a different county, I decided to call Dr. Rue and see if he could give her a free exam. It's 10 minutes before close time on Saturday, and they let me in! The exam was very thorough, that Dr. Rue checked her eyes and ears, looked for fleas, took body temperature, and listened to the heart beat, and more... I am glad to have Dr. Rue as our family vet. I also want to mention, my older cat passed away in March, and two days later I received a sympathy card in the mail from Ardenwood Pet Hospital. That's very thoughtful and I do appreciate such care!For some reasons they always get my cat's name wrong in their record. It's alright, I'll make the changes online! Read Less

My Family has been taking our pets to Dr. Rue for over ten years, and we've never been disappointed! He's very tender and kind to our (sometimes aggressive) large, older dog, and is super patient with our happy hyper puppy! His check-ups are very thorough and honest, and the entire staff is always up-beat and welcoming! I would not trust any other vet with my dogs- one of my biggest fears of relocating is trying to find a vet as reliable, knowledgeable, and kind as Dr. Rue! Read Less

Ardenwood Pet Hospital has helped us and our pug through two litters.  With the first litter, one of the puppies had a cleft palate and needed extra care because it couldn't properly eat.  Puppies that are born this way do not have a good chance of making it.  They usually recommend to put them down, but I couldn't do it.  I wanted to fight for the little guy.  It was going to be a lot of work, but I was going to do everything I could!  Dr. Rue was very supportive during this difficult plight, and would even stay late after their office was closed to give my poor struggling puppy a saline shot.  In the end, my little guy, who we named Corky,  didn't make it.  :(   But I was happy that Dr. Rue was my advocate through the whole ordeal.  We continue to take our pugs here.  With our male pug in his senior years, he has been experiencing some old dog problems and we still see the "go-the-extra-mile" care with both Dr. Rue and Dr. Park.  You can also tell the staff really love animals, and that this is not just a job for them.They are a little bit more expensive than other vets we've gone to before but they provide really great vet care for our dogs! Read Less

I had taken my past dog to American Animal Hospital, and they did not know what they were doing and he died.. I took my Kobe to Ardenwood and they figured out what was wrong within hours and now he will live. I was scared to take my pet to the vets because of the way I was treated at the last vets, but I was so wrong. I will tell everyone to use them.. The Best in the area.. They saved our puppy.. Thank you so much.. Read Less

Dr. Rue and his staff came highly recommended to me and I have been taking my pets to him ever since. I can go on and on about his expertise, knowledge and thorough care, but you have to see for yourself. An active veterinarian in the bay area who participates in several charitable animal programs, Dr. Rue and his staff are hands down the greatest. I belong to animal rescue organizations in the area and have recommended Ardenwood Pet Hospital to anyone who asks for quality care for their pet- and everyone loves this place. Regardless of where you are- this establishment is awesome. You (and your animal) will be glad you came here. :) Read Less