I have always had good service at All Creatures, but the time I really needed them they let me down. Let me down at my lowest, with no compassion or empathy. The day was a horrible, one I can hardly ... Read More
I have always had good service at All Creatures, but the time I really needed them they let me down. Let me down at my lowest, with no compassion or empathy. The day was a horrible, one I can hardly get out of my mind. I was on my way home from work and pulled into the drive as I always do, I just didn't see her lying there. I ran over our 19 year old family cat Shelby. All of these years always there to greet me, this time she crawled out from under my car, mortally injured. I immediately ran over to her aid, it was bad, I broke her hip, leg and squished her beyond repair. I immediately asked my daughter to drive to drive me to All Creatures, while my wife called ahead, it was just before 6 pm when I arrived. I took her in and was immediately told they could not help me as the Vets had gone home for the day. They told me I had to go down to the pet emergency room miles away. You have to understand I was still in shock, my daughter crying...I was unbelievable. The girls in the office offered no help at all, Shebly's urine and blood staining my shirt. I had to practically beg for help for any type of assistance, I asked again and the answer was still the same, finally asked if they could call the vet back in. Finally one of the girls said they would see what they could do. Moments later the young lady came back in and took Shelby back to examine her. She asked if I ran over her on accident. "Really"? While she was being examined, I asked for a towel to clean up. I think they were under the impression "I" wanted to clean up, finally I saw the paper towels and started mopping up the blood and urine off of the floor. After a short time the Vet came in and told me that she had a broken hip, leg and other internal damage (we already knew what had to be done). I recommended putting her down. I am a paying customer who was in good standing, always paying my bills up front, never a problem. When my wife called ahead the lead receptionist was rude to her as well. I came back in last week to pick up Shelby's ashes and asked to talk to a manager, nobody was available. I real kicker, there were two Vets in the office when I first arrived with Shelby, the one that help us and the one that walked out the door as I was paying my bill. I understand it was late in the day and an emergency at 6pm, but I wasn't asking for charity, just mercy and understanding. I am the one that has to live with myself for my mistake. I hope All Creatures can learn from this as well.A. Coen Read Less