I brought our puppy here because of an advertised affordable "puppy package" for $120. The package included free exams, 4 DHPP vaccines, 4 dewormings, Bordetella vaccine, Rabies vaccine, and a feca... Read More
I brought our puppy here because of an advertised affordable "puppy package" for $120. The package included free exams, 4 DHPP vaccines, 4 dewormings, Bordetella vaccine, Rabies vaccine, and a fecal test. This place is very affordable, which was really helpful for myself and my husband as we are newlyweds trying to get our feet on the ground.
We made a total of four visits to the clinic since we adopted our puppy. I feel that our first visit went fine, a thorough physical exam was made, and our puppy received his first vaccine and deworming. I feel that with every visit after, the care and service went downhill. I felt like the young women that gave my puppy all of his vaccines and dewormings were very sweet and caring, but not very experienced, and some were still learning which is very concerning as a pet owner. Also, the office seemed a little unorganized as on our third visit, they kept telling us that this was our final visit and round of shots even though we still had a fourth visit and round of shots. When I made this clear to them, they got our fourth visit booked.
I called ahead of our fourth visit to see if the vet would be in to give a final physical exam as it was our final visit and I had paid for this service. The woman assured me that would be fine and even told me that the vet usually always did that on the final visit. When we arrived and were taken to the back room, the vet came in to tell me that my puppy had already had all of his vaccinations and that we didn't need to be there. I had all of the documentation showing only 3 visits and 3 DHPP vaccinations and dewormings, so I knew this to be untrue. I insisted he receive his fourth vaccine and deworming (THAT I PAID FOR.) The vet left and the ladies administered the meds. When they were finished, I asked about the final physical exam and they went to get the vet. He came in and appeared very annoyed and asked if I had a question. I asked if my puppy could receive his final physical exam (that again, I PAID FOR.) He told me that it was "uneccessary" and my puppy received his vaccines and was "fine and healthy, and he does not need one". My puppy had not received a physical since the start of the medicines two and a half months prior, he had also contracted and recovered from parvovirus since that physical: he needed a new physical! Also, the girl on the phone told me that he would do it and that it was normal procedure. Again, I kinda pushed the subject and so he half fasted a physical.
You expect veterinarians to have the well being of your pet and furbaby in mind, this vet did not display that to me or my puppy. The ladies were very sweet and displayed a concern for animals, that the vet did not. The facility is very clean and has welcoming wall murals, which we appreciated. I feel that the old saying "you get what you pay for" really applies to this place. If you pay a cheap price, unfortunately you're going to get cheap care. I will also note another red flag, that in all of our 4 visits, we never once saw another patient which is odd to me. We will not be returning and we will be returning to our more reputable and caring vet clinic with more experience, though more expensive, we feel that it is necessary so that we know our baby is getting the best care. If you want your furbaby(ies) to receive genuine care, I do not recommend this clinic. Read Less