Fresno Veterinary Specialty And Emergency Center

Not sure why my experience was different than other reviews here! Mine was far from good and completely unacceptable! Brought my dog in a week after he was neutered because he had swollen up really bad and was starting to bleed a lot. I assume the person I had caring for him while I was away on work for two days had let him roam and play when he shouldn't have. I arrived at 9pm, no one was there so we where taken right back and seen right away. They came in, took Buddy (my dog) back to check out what was wrong. Came right back in less than two minutes and I was told he's played too much, keep him confined in his pin and only let out to use the rest room. Keep him on the leash when you do that to keep him calm with little movement. I was told he's fine and he WILL BE FINE. She even repeated and put emphasis on the fact that HE WILL BE FINE. I assume she did that due to my concern. We left. He went straight into his crate when we got home. Next morning when I woke up there was blood ALL over him and everywhere in the crate so I rushed over to Hope where he was fixed. They told me right away after seeing him that he had to go back in for a more extensive survey now. They basically had to refo everything, put in drainage tubes and stitches that will later have to be taken out. HOPE even stated they didn't understand how the emergency didn't realize this since it was only hours before. To top it off I was contacted a few days later by someone I hadn't meet when I was there, to see how Buddy was doing. I explained ALL of this to her. It's now been two full days later and I haven't heard a single word from them! I was charged $94 dollars just to be seen and this is what we get?? I'm extremely disappointed and I recommend everyone to STAY CLEAR OF THIS PLACE! At least late night! Read Less

Visited this emergency room many times. I came in last weekend with my dog that was coughing. Turns out my dog contracted the flu from a boarding place. They took every precaution and made me feel better by telling me my dog would fight it off like we do. My dog is doing much better since my visit there. The doctor and staff were very nice and seemed to know what they were doing and talking about. Would recommend them for anything. Read Less

Visited this emergency room many times. I came in last weekend with my dog that was coughing. Turns out my dog contracted the flu from a boarding place. They took every precaution and made me feel better by telling me my dog would fight it off like we do. My dog is doing much better since my visit there. The doctor and staff were very nice and seemed to know what they were doing and talking about. Would recommend them for anything. Read Less

Amazing staff. While I was there not only were my dog and myself treated quickly and with compassion, I witnessed 3 other families come in and and also be treated with the same love and care. The humans were made to feel comfortable and dogs were loved and cared for. Read Less

I had a great experience here last month. Took my Great Pyrenees in after he and his brother got in a big fight. Had to drive from Mariposa because the Detwiler Fire was still ongoing. They were very kind and prompt with my buddy. They gave him a thorough looking-over and were really clear with the risks, potential injuries, potential complications, etc. He needed scans, stitches, and sutures and they helped him out really quickly. The estimate was rather pricey, but that's the cost of professional work. I did end up paying less than even the low-end estimate, since thankfully, he didn't have any broken or crushed bones. The staff were really kind to us and it seemed like such good people worked here. I was very grateful to them for helping us out in a tough spot. Would return here again! Read Less

Visited here this weekend and it was very busy. Staff was nice and helpful as always. Dr. Lain is a new face there but was very nice and offered only what she thought was necessary. Too bad Dr. Lazarcheff doesn't work there anymore though. Dr. Lain went step by step and worked with me to make sure everything that was being done was only necessary. As always I will be back and have relied on this place for the past 3 years. Read Less

Definitely had an experience where they tried to add on a ton of services that weren't necessary. They quoted us approximately $1,000 in services when our dog got an insect bite on his paw. We didn't know it was an insect bite initially and went in because he was in pain and unable to put weight on on his paw. They said that they'd have to run a series of tests including blood work and X-rays, when ultimately all we had to do was shave his paw and we could see immediately what happened. They could (and should) have started with something simple like that and then worked their way up to more extreme options, but they saw an opportunity and wanted to charge as much as possible. They also gave him buprenorphine which is pretty intense for a big bite. He was out of it for over 6 hours. He was almost completely unresponsive that whole time and we were incredibly concerned. Definitely my last time setting foot in there. The sad part for their business is that we love our pets and if they hadn't tried to take advantage of us they probably would have made that $1,000 off of us with repeat visits. Read Less

This place is a scam. My dog got stung by an insect (unbeknownst to me at the time) and before even examining his paw or shaving it down they start speculating that he will need xrays and blood work done. They told me it could be a fracture! Before even looking!!! They were tugging on my heart strings and taking advantage of my distress. Their first quote was almost 1,000$! For a bug bite! All he needed was Benadryl and they loaded him up with too much buprenorphine. He was high for several hours and at one point he was almost nonresponsive! His eyes were rolling in the back of his head and he wouldn't react to his name. Malpractice! To top it all off, they put on his recorded that he was aggressive and to "use caution"! My dog is a mini-dachshund who is afraid of the wind! Aggressive my ass!! Never coming back here. My mom had a similar experience with the male vet overcharging her for unnecessary "procedures". From now on I will only trust the emergency vet on Palm. Read Less

I've taken my dog there before had a great experience. Tonight we had to take my mom's dog for a bite or some type of reaction we got put into a room waited for 10 minutes, I asked the girls at the desk if we could get someone in there the swelling was spreading all over her body the response was we'll get someone in there.. waited a few more minutes a rude assistant walked by and let me know someone will be in. Called another emergency vet let them know we were on our way. We walked out drove to PET ER- we didn't wait, they took her right in, no messing around. If you want a staff that understands the stress and urgency to get your pet taken care of immediately-that is why we take our pets to an EMERGENCY VET, I WOULDN'T take them here!!! Take them to PET-ER off of Palm! Read Less

Took my dog to this place hoping they would listen to me and treat him.  No.  I was very disappointed.  I almost waited for an hour.  Only to recommend tests that I know are NOT needed.  I would never return again.  Instead, went to my regular vet who listened and treated my dog properly.  Now he's doing a lot better.  Thank you Waterhouse!! Read Less

I had a terrible experience here a few years ago, but was so upset I could never bring myself to write a review. Unfortunately one of my friends had a very similar experience recently. I wish I had warned her, so please, do yourself a favor and go to one of the other emergency vets in town. No compassion and only care about where the next payment is coming from. Read Less

They kept on pushing us to give our cat tests that were unnecessary. He wasn't feeling well and they played on our guilt to sign the bill and hand over our credit. There are plenty of other places to take your pet in Fresno that will leave you happier and save your wallet a couple hundred dollars. DO NOT TAKE YOUR PET HERE. THEY WILL RIP YOU OFF. Over $100 just to be seated in a room and for the vet to come see your pet. Read Less

Great emergency practice and they also have a lot of visiting doctors that specialize in different areas. My family and I have been here numerous times to see the Dermatologist Dr. Cannon. She is the only one in the area. Place is clean and the staff is always friendly. Her husband is very nice too. I would recommend this place to anyone in need of veterinary care. Read Less

clean, professional, caring. Had to put my favorite dog to sleep - and the vet tech was very caring and gentle. They gave us all the time we needed, and were excellent at short, precise explanations. So grateful I didn't have to wait and prolong an already dreadful situation. Terrible time - but staff there was just what our grieving family needed. Read Less

They allowed us to remain with our dog for as long as we wonted after they put her to sleep. They sedated her to ensure she felt no pain when they finally stopped her heart. Lastly the staff made a paw print for us to keep of her forever. Amazing experience will come again without hesitation. Read Less

This was unexpectedly very expensive care for our dog. The charges had to be paid on the basis of estimates and in advance of the care. The decisions about the charge to impose went back and forth like a used car lot. The initial estimate which included hospitalization of our dog was over $4,000.00! Our dog's actual need to be hospitalized is questionable; it appears it mainly came from their vet not knowing our dog. Our dog was hospitalized for 48 hours. Our at home vet saw our dog today. The conclusion is that our dog is much the same and not needing hospitalization nor should we consider euthanasia at this point. We went to FVSEC for consultation; we did get another diagnosis to add to his chart. Most of the staff was quite pleasant. Read Less

My poor Doobie was so sick.. And open 24 hours which most arent- We had no wait and everyone was nice and understanding. It wasn't cheap $150 for a look over and a shot, which is why I took a star away.. but in the end worth it because my kitty is feeling so much better. P.s. You get $20 off for checking in on Facebook. Read Less

I liked the first doc I saw there(Kevin Lazarcheff, DVM). He didn't do unnecessary tests or charges. The second visit I got reemed. I was not allowed to give my own dog SQ fluids at home even as a Registered Veterinary Technician. Therefore they loaded my dog with a whole liter of LRS(Ingrid Judge, DVM). I could have divided the dose. My dog would have been more comfortable. Also the price of the fluids was ridiculous it only cost $10 for a bag of fluids and they charged me a hundred. They also charge me $75 for a rather inexpensive prescription of metronidazole I should have had it RX to Walmart. There is no LAW that says ANYONE cannot give SQ fluids to their pet at home. MANY doctors prescribe them for at home treatment with chronically ill patients. It is a LAME EXCUSE that it is their POLICY that they do not send them home. LAME. I am to ill to work, though have not yet got my SSDI. My husband is retired. I take back my previous recommendation for you on Nextdoor. Rose's PCV of 57% is not much beyond her norm. Her Previous BW, PCV is usually in the 50sRead Less

My first experience, I liked the doctor, he didn't recommend any unnecessary testing or charges for our visit (Kevin Lazarcheff, DVM). 2 thumbs up.My visit Sunday, Rose was seen by Ingrid Judge, DVM. The visit took forever; check in, fast exam, wait for estimate, wait for revised estimate, wait for blood draw & test results, wait for another estimate, wait for treatment. We were there for 4 HOURS for a, I will say simple vomiting/diarrhea case. I will say simple because for bloodwork, SQ fluids and meds to go home, that's what it more or less was. Rose is almost fine today(she is stiff & sore I will presume is from the treatments). She may be better if home treatment was allowed. They charged $100 for SQ fluids where a liter cost less than $10. A licensed individual does not need to administer them. ALSO there IS NO LAW that states they cannot be Rx'd and administered at home. I am a Registered Veterinary Technician, and they would not allow me to administer them at home(POLICY SHE says). They loaded Rose with a liter of LRS, which could have been divided into 2 treatments and she would be more comfortable. POLICY to make patients uncomfortable. I'm surprised she didn't push a parvo test on my almost 6 yr old dog. I will check on the price of the metronidazole, but I don't think the Rx should cost $75.I might add I am too sick to work. My SSDI case is still pending. My husband is retired.The OTC Imodium I gave my dog did not hurt her, as did not the pepcid. The doctor treated me as if I did a disservice to my dog or worse hurt her. Her diarrhea started the night before and she only vomited twice. You would think I brought in a half dead dog after trying to treat her myself. She was so disrespectful. Yes I may ONLY be a RVT of 29 yrs, but shame on you. I paid my dues to work hard for people like you.If you read this, Rose had a high PCV of 57%, but her hx shows her norms are in the mid 50s Read Less

Our friends recommended this hospital when we had a Pet emergency. The staff helped my King Charles Cavalier at a very difficult time for her and our family. The doctors, the techs and the office staff were all extremely kind and caring. Our baby was there about a week and it was very difficult to leave her there....but we knew she was in good hands and would be taken care of. Thank you for taking care of our Roxie!! <3 Read Less

Our dog Ellie was hit by a car and had to be brought in on an emergency basis. Ultimately Ellie had to be put to sleep. The staff was nothing short of awesome- prompt, professional, and understanding! Read Less

I wanted to write and share our families gratitude for your compassion and assistance with ending of our beloved family cat, Figaro's life.It was late Wednesday night, and Figaro was panting, struggling.  We couldn't stand to see her suffer anymore, so we found you under 24 hour care, and brought her in.  An immediate triage, indicated Figaro should be seen right away.  The Vet shared her findings and allowed us time to make our decision for euthanasia.  You allowed those of us who wanted, to participate in the process.  Afterward, you carried Figaro out in a box and gave us a paw print to remember her by.   Today I received from you, a beautiful sympathy card signed by all the staff.I can't express how much your professionalism and compassion helped us thru this difficult time.  Thank you from the bottom of our hearts.Best wishes to all of you Read Less

Sorry for the long review in advance but i felt that i could not leave any of this out. If you could give negative stars i would in a heart beat. Our new puppy was not eating or using the bathroom so on christmas we took him here, frantic not even looking for another place. To start they took him in & ran tests, low & behold he had parvo. The vet tried to tell us WE were the ones at fault for him getting parvo... I am not a vet but there is no way symptoms show up within two & a half days of having him for it to be our fault. Then as soon as they diagnosed him they demanded $3000 for their services up front. Which is odd because usually you pay after everything. So we admitted him & went home. They would call us to give updates & were vague. Didn't want to provide simple feedback & got annoyed when we asked questions. We started to visit him the tuesday after christmas & everything seemed okay at first. Well the next day when we called to give them our thirty minute heads up we were coming in to see him they immediately were bothered and rude, we were told 'hurry up or you wont be able to see him'. When we finally got into the isolation room we noticed that he had strength to walk but he was so cold he was shaking. OKAY you think they would have been checking often to notice he was freezing but i guess not. We were also informed that we had fifteen minutes with him, no longer... You would think after paying that enormous amount of money we would be able to spend as much time as we wanted. Then we noticed his white fur was stained yellow... So they let him soil in his own pee. We brushed it off at first thinking it could have just happened. Then today when we went to visit he was covered in his own poop! At this point we are livid, how could they leave a dog like this? They started demanding another $1200 or they weren't going to treat him. We were so sad they would EVER treat ANY animal this way. We should have taken pictures but it was the last thing we thought of being this upset. How can you be a vet & run your business this way? I wonder if they leave the animals like this so they stay sick to collect as much money as possible. They provided no support to him while we were gone, they left him in there alone, & in appalling conditions. Do you think you would get better sitting in that? Absolutely not. I cant believe people are leaving good reviews for this place. They do NOT care about the animals & if you think otherwise you are seriously mistaken. Save yourself the heartache & cash. Please i urge you to go somewhere else. There are plenty of other vets out there that are reasonably priced & who actually care about your animals. Believe the 1-star reviews that is all i can say. Read Less

Took my dog in last night and very pleased with the service we received. Dr. Burt was our Veterinarian and she was excellent: caring, professional, friendly and a great doctor. Icing on the cake was my Joey liked her. The Vet Tech was also wonderful. I hope we don't need ER services again but if we do this is where we will go! Read Less

What a wonderful team here.  They rushed me in with a very sick dog.  Within 1 hour I had a complete battery of tests done and lab results.  Although I was unable to get a complete diagnosis, I left with clear instructions and tests for my regular vets for follow up.  My dog got immediately better.Now, this has nothing to do with the place, but I was aghast at some of the people coming in and the sadness of their stories.  A lady came in with a dog one breath away from road kill and this kind place did a courtesy euthanasia.  Another family came in with clearly a kitten who had had surgery that wasn't working.  I don't know the particulars, but hearing them cry and implore for help when they hadn't the $$ to help the cat made my 1.5 hour wait to check out after being helped unbearable. While I was waiting for the interminable check out, someone called at least twice with the same situation:  no money to pay, but a sick dog probably with parvo. It goes unsaid, but I'm going to say it:  if you cannot afford an animal, please do not adopt one. The situations in here are dire, bring a box of Kleenex, but I do appreciate the kind doctors, lab techs and service. Read Less

Had the best experience here! From the phone call to see if I could bring in my baby girl to the office visit, everything was clean and efficient. I really liked the receptionists, veterinary technician, and the doctor!! What a great team!! I will be recommending this wonderful emergency care team to all of my family members and friends that have sweet little fur babies of their own.  Thank you Fresno Veterinary Specialty!! Read Less

First they said they couldn't do anything because our cat "hissed" at them. Have they no experience with animals? Of course he hissed, he was scared and hurting. So they said they would have to put him to sleep to check him. Then they would have to do $1200 worth of tests! That wouldn't include any treatment he may need. We took him somewhere else. They were able to get a blood test, urine analysis AND stool sample all with no anesthesia or problems. They only charged $360 and turns out he just has an irritated stomach and we changed his food and received meds for the irritation. This place is just wanting to charge people huge amounts of money to pay for this facility. Read Less

On 11-2-16 we found out our beloved Lil pug Bobby was hit by a truck and taken to the Fresno Veterinary Specialty and Emergency Center. Bobby was hurt bad and we had to lay him to rest it was very very hard for my daughter and I. I would just like to thank all the staff they were very caring and helped us through this hard time. We even received a Card in the mail today and it just put a smile on our faces.Bobby was more than our pet he was our family and the care and help we got from the staff was very much appreciated!!! I would 100% recommend anyone reading this to take there pet for care here the staff went above and beyond for us and you can tell they all have a good heart for animals and their families. Read Less

The doctors are very knowledgeable and caring. It's always hard to go into an emergency vet visit. We have been twice with our dog, both times very serious. They did everything they could and have stabilized him both times. They are very honest and hard working for your pets! Read Less

I took my puppy in when she was showing signs of Parvo and the entire staff was friendly and helpful from check-in to checkout. Having my baby that sick was terrifying but they did a great job of taking care of her and now she's just fine :) Read Less

This place is awesome. The staff was so fast and friendly and made sure my dog was the most comfortable he can be despite being in major pain. They gave him some medication and now he's feeling much better!! Thank You! Read Less

I had to take my 17 year old kitty to Fresno veterinarian specialty and emergency. I have only good things to say about the staff and Dr. Lazarcheff treatment of my kitty. They presented us with different treatment plans and I was able to pick the option that I could afford. Being  a Level 1 trauma vet The costs are a little bit higher, but so is my veterinarian on the weekends and my kitty received good care. I want to thank the staff and Dr. for making a bad situation good Read Less

My Frenchton had a run in with a Toad over the weekend on 6/4/16 and I had no clue the Toads toxins would cause such a terrible reaction. After being turned away by the staff at Clovis Pet Hospital a half hour prior to their posted closing time, I rushed my pup over to the Fresno Veterinary Specialty & Emergency Center. The staff got me checked in and in a room with a tech quickly. Soon after Dr. Lazarcheff came in and assured me Cleo would be ok after her run in with the toad. She was treated with fluids to flush the toxins from her system and her eye was treated as well. Dr. Lazarcheff also took the time to show me pictures of Toads that are lethal and the areas in which they are found. I was impressed with the copies of information on her visit and the fact they would be faxing copies over to my regular Vets office. I was very pleased with the service, rapid response and kindness of all staff. To top it off I received a follow up call today from the office asking how Cleo was doing! Wow! Thank you all for your excellent service!Read Less

I visited this facility on sunday evening and showed up right around 930pm. My puppy had been vomiting and just didn't seem like his usual energetic self. The check in was quick and easy and he was seen right away. He had tested positive for parvo ($146.00 to see a vet for 5 mins was a little high) this is when the visit went bad. They gave me 2 options which I appreciated and opted for the lesser of the 2.I had my husband's visa and wanted to pay with that. He said they had to email an Auth form for him to fill out and email back. (He was home with our 3 year old so he was unable to come in person) it took them an hour to send him the form and it wasn't even r the right one!It was already 1130pm at the point and I asked "would it be faster if I just went and got you cash?" They said "Yes it would but we can't let you leave, do you have enough money to pay for the services so far?" I said "Yes it's on the card that apparently I can't use. Can I do debit?" They graciously agreed to allow me to use debit. I got up to front handed the guy the card....HE RAN IT AS CREDIT!!!  Then he proceeded to tell me "that's ok we will just run it was credit" so basically I waited for a total of an hour and half for some form that didn't go through, held hostage so I could go get the payment, and then allowed to use it as credit be he "accidentally " ran it as credit At this point it took them all of 15 mins to give my dog treatment and while I was the ONLY patient in there at this time it took them another 45 mins to get me discharged. Sorry but while the staff was kind they have their priorities mixed up. They are way too financially driven and if it's that important to you get payment before even doing and exam or test. I was there for almost 4 hours and only 20-30 mins of it had anything to do with helping my Baymax get better Read Less

I should have written this review a long time ago. I had recently rescued a lab mix dog and had left him home with our cousin. The cousin thought it would be okay to have my new dog mingle and get acquaintance with our 3 other dogs. That was a big mistake. I came home and there was blood all over our 4 dogs. The dog I had adopted his name now is Tyson was on the floor with a pool of blood. I looked at the time and I needed to be at work. I told my fiance to rush Tyson to emergency and he did. The emergency bill was about 1500. I picked Tyson up and had him be seen by a day Vet in Hanford. Tyson had to stay over night there and iv was given. The day Vet Dr. Singh said he would need to be seen by a Specialist and he recommended we take Tyson to Fresno Veterinary Specialty and Emergency Services. There he was seen by a Specialist name Dr. Peter Walsh who came to Fresno either once or twice every week. This Dr. put Tyson joint back in place and bandaged him up. I was told to make sure Tyson gets new bandage every day for the next 2 months or a little less. The days and the weeks passed and the bill kept getting bigger and bigger. Each time you do a bandage change it cost between 50 to 75 dollars. The day has finally arrived and Tyson was scheduled to see Dr. Peter Walsh to see if his joint has stayed in place and if he has recovered enough where he didn't need to do more bandage or have surgery. The week prior to seeing Dr. Walsh I was told by one of the Doctor there that Tyson joint looks like they're staying in place and he's healing well so I was excited to go see Dr. Walsh the following week. When I got to the Vet office they took Tyson to the back and came back out telling me that my dog needs surgery. I was in shocked because I have done everything they have told me up to this point and the doctor from last week said Tyson was looking good. Dr. Walsh and his staff told me I have 3 options. The 1st option was to do surgery. My 2nd option was to do nothing but in time Tyson will and can only get worse and will be in pain. The 3rd option was to have his leg amputated. Note my Vet bill was already around 6000 at this time and the surgery was going to cost another 2500 or something along that line. I knew something was terriblt wrong. I didn't believe them when they told me that Tyson wasn't getting well and he needed surgery. I know my dog and I know he was healing. I asked the Vet Technician if she can take Tyson back to the exam room and have Dr. Walsh check again. The Technician went to the back and talked with Dr. Walsh and he told her she can bring Tyson to the back again and they will remove the bandage and see his joint. A few minutes later the Vet Technician came out with Tyson and told me he doesn't need surgery because the doctor was looking at old x rays. Could you believe that? Imagine if they would have amputated my dog's leg if I didn't have the money for surgery. One might say "well the doctor should be able to tell nothing is wrong with his leg before going through with the amputation." Well what if they don't. Nothing would surprise me especially after telling me they looked at the old xrays. Thank goodness they even considered and actually removed his bandage to see his joint. After all this I never got one apology. Never got an apology from any of the staff or the doctor Peter Walsh himself. I will never take any of my babies to this Vet hospital again. I do not trust them. If you decide to take your pets here if you feel something they're telling you is wrong please speak up because you're your pet best advocate. You're their voice. Read Less

I am not one to write reviews unless the service provided is top notch. I first want to thank the entire staff for taking care of us last week during a difficult time. I had to put my buddy Melvin to sleep last week as his health was progressively getting worse. The staff that assisted me that day was very professional and compassionate, especially the young lady, Jennifer I believe, that was there with me when Melvin was given the shots to ease his passing. They made me feel.like they truly care about their patients and their customers. They even went as far as sending me a card signed by the entire staff which I greatly appreciate. I was extremely satisfied with their services and give them a huge thumbs up. Read Less

I brought my diabetic MinPin in who was in DKA (diabetic ketoacidosis) and the entire staff was very friendly and kind. Dr. Lazarcheff was 100% understanding and went out of his way to work with us with our financial limit. He never once treated us with anything less than respect, concern and dignity. He helped save our dog on a very limited budget!! I greatly appreciated his acknowledgement of my knowledge and experience with canine diabetes and showed faith in us in home treatment. We've not received that from other vets who like to think because they are vet you are automatically wrong. THANK YOU to all At FVSEC. Truly. Read Less

My dog recently fell ill and we took her to our regular vet to get checked out. She ended up having pancreatitis and the vet recommended we hospitalize her overnight. I didn't feel comfortable with keeping her at my vet's office due to the office not being staffed overnight. I brought her in to FVSEC and I am happy to say she is on the mend! She stayed overnight and I am very happy with the care and service we received. Dr. White was very thorough with his examination and treatment and the staff was so friendly despite my numerous calls to check in on my pup. The office is spacious, clean and a good location. I am happy to have found a 24 hr ER vet close to home. Read Less

Approximately 3 weeks ago, my chocolate Labrador puppy was throwing up and not eating.  He was taken to this facility, and we were told his Parvo test was negative and sent home.  We were never advised that you can get false negatives for parvo, nor were any secondary tests recommended.  He died a horrible death 2 days later at another clinic.  I have since learned that Parvo has certain core signs, and my puppy was exhibiting most of them.I'm not so much concerned about the misdiagnosis, as I am about the events that followed:My other Labrador puppy (a yellow lab) also (and expectedly) contracted Parvo the day after the chocolate one died.  I once again rushed him in.  The vet recommended that we admit him, but said we would not be able to have contact with him.  That was the dividing line for us, as the other puppy died horribly with us not around, in a new place (not this facility).  I wasn't about to let my other puppy die like that, so we decided to purchase a bunch of IV drips, medications and even homeopathic items and dedicate ourselves to caring for him 24/7.  Before leaving, I asked the vet about plasma transfusions (as Parvo depletes white blood cells which leaves the dog with little way to fight off the virus) and he was dismissive of it.  After a couple of days of constant care, the yellow puppy seemed to be improving.  But then his poop started looking reddish (a bad sign) so I took him back to this facility, as I said I would do if his state worsened.   The vet repeated that a blood transfusion wasn't a viable option.  I still question that decision, as it turned out my puppy had almost no remaining white blood cells, and I've done a fair amount of research on this since.  Without such a transfusion, I was literally dropping off a puppy with no hope.  And, sadly, he was dead within 3 hours.  I was pre-charged close to $4600 for 48 hours of vet care.  I received just over $3000 back, but doing the math on what I paid for 3 hours of care was a lot comparatively.  I would have remortgaged my house to save those dogs, so the money issue is not my biggest beef.It's what I saw when I was in the waiting area to pick up the puppy's paw prints that prompted me to write this review: a couple of EMT guys (or a similar agency) walked in with a larger dog that had been hit by a car.  The vet (who I heard was the actual owner of this place) talked to them near the door, and appeared annoyed that the dog had been brought in.  He asked the techs what they wanted him to do, and made a comment about how the dog appeared fine and was walking. I heard them tell him (kinda exasperated and surprised) that they just wanted someone with more expertise than they had to check the dog out.  The vet told them to take it to a shelter, and they left.  That pissed me off.  I started thinking about how long I had to have my dogs seen, predominately based on a vet putting together a price plan.  Then how they wouldn't even bring my dogs back to me until I'd paid.  ER expenses are pricey, and it seemed more fuss and time was put into making sure I could pay then even looking at my dogs.  Seeing the vet/owner turn that dog away left a bitter taste in my mouth.  I know this is still a business, but there are times that call for compassion, and this vet's attitude toward a dog that no one could pay for was alarming, and my father shook his head as we left.  I will say that this clinic does have some great employees.  One that stands out is a purple haired girl who was excellent with us, and kind to my dog.  She is why this isn't a 1 star review.  The vets could learn a lot from her demeanor and compassion.  Lastly, it would be nice if they were consistent - my puppy would have been admitted immediately had we been told we could visit him.  Why did it take until he was close to death for that stance to change? When you love an animal, you want to trust people you feel are professionals.  You just get desperate.  I felt like I kept getting different answers each time I came in...I hate to give bad reviews, but this is the experience I had.  I'm happy for those who had better experiences here. Read Less

I have visited this ER on multiple occasions and their customer service has been fantastic. The staff is willing to go above and beyond for their clients. Dr. judge has always treated my dog with kindness. I would recommend them to anyone looking for a go-to emergency vet. My only complaint is on weekends they can be very busy and with only one doctor on there can be a wait. The wait is worth if for great customer service and care. Read Less

Took my cat in Saturday night. He was having trouble peeing. He was peeing a little & wasn'thowling we he went to the bathroom. Still eating & drinking, just walking a little slower. They took him & examined him in the back. which I thought was strange because I thought they would examine him when I was in the room. they told me he had a UTI and it was very serious and that if not treated within 24 to 48 hours it would become toxic in his system. they wanted to catheterize him and do xrays lab and medication and keep them for 48 hours. then they told me it would be $5000 which blew my mind I didn't have $5000 and they told me that for 500 they would catheterize him & send him home. I only had 260 with me. they told me that he said he didn't get any treatment he probably won't make it till Monday so they offered euthanize him for free. mind you he had been perfectly fine that Saturday morning didn't seem like he was in tremendous amount of pain and for them to tell me all this information made me stressed and anxious and I didn't know what to do. so I signed him out against their wishes and told him I would take him to my vet on Monday. so take them to my vet today yes he had a UTI infection but it wasn't as severe as they made it out to be and he was nowhere near need to be put down. and it didn't cost me $5000 to treat him! I have been stressed and crying through the weekend so I will never ever go back to that place again. I'm glad I stuck with my instincts and got a second opinion that's what everyone should do before going to this place! Read Less

After taking my cat away from Fresno Pet ER for poor car and false billing, we went to the next closest vet, Fresno Veterinary Specialty and Emergency Center (this place). So glad we did. Such a difference. They explained the costs, genuinely cared, worked with us on the costs and what was recommended and what was required. Cat made a full recovery. Wish we never went to that other place. Flashy buildings and TV advertising do not equal good care. Read Less