Waterhouse Animal Hospital

I've been here years ago. Great doctors. I've seen Dr. Warner, Dr. Karshner, Dr. Churchill and I think Dr. Williamson at this facility. I just moved back to Fresno and am excited to be going back to this clinic. Read Less

Amazing experience as always! My babies are so well taken care of there and Dr. Conlan will truly be missed by me and my babies esp. Princess she loves him and she doesn't usually like or trust anyone! My Roxy had surgery yesterday we were in at 8:30 and by noon I was able to pick her up which means so much to me because she is terrified of the vet and for her not to have to be there very long was perfect for us!! As long as we don't have to run into Dr. Waterhouse it's alway...s a great experience... she looks at my dogs (which are all Pit Bulls) like they are the devil himself unfortunately...she was actually talking with someone once and looked at my Jeffy which is the friendliest dog ever and loves going to see the staff Dr. Page and Dr. Conlan and said don't get near "that dog" over therevery sad because Jeffy would love her too given the chance... See More Read Less

I just called because my dog ate all her pills and i was freaking out.. what do they say to me? ...do you need to speak to someone before tuesday? Are you serious...horrible customer service!....im from san Diego i was visiting family when something happened and i had to take her to the vet...thought they cared about the animals! Read Less

Clean office. Wait time is short. Doctors are nice. You don't wait forever like you do at Abby Pet. Went to Abby as a walk in and was quoted a 2-4 hour wait just to get called in an exam room. I walked out. Waterhouse is much better. You don't wait forever here. You get waited on quickly Read Less

I'm done with this place. Coming from the pet care industry I am acutely aware of the difficulties faced with running a business that cares for our loved ones. That said, I've now had two experiences here where Waterhouse seems all about the up sell. They put profit first - which is really unfortunate. Being hit with a $400+ bill and never consulted on the potential cost is really lame and bad business. When I attempted to discuss this with the staff there ... no one really seemed concerned. My four pets will now seek care elsewhere. Read Less

Everyone here was so kind. I took my dog in to be euthanized. They were understanding and let me take time to say goodbye to my girl. I will be back there to bring my puppy for services. Prices were reasonable. Read Less

My experiences here had been basically good except with one veterinarian named dr. Ravinsky. I was questioning her about how safe the flea medication was and she gave me a mean look and acted angry. She told me she had other patients she needed to see and just kind of walked out of the room and left me standing there confused. I finally had to ask the staff to check me out because she never returned. One of the staff members told me she wanted to know what I wanted to do?? I usually see Dr. Thiels. He seems more friendly and knowledgeable and even tempered. All the doctors and staff seen knowledgeable and friendly. Read Less

I really recommend Dr. Page!!! She immediately figured out what was wrong with my dog and booked him for surgery within hours. She’s compassionate, sweet, and has kept me updated with everything! Im so happy my boy will be okay! She’s a phenomenal veterinarian Read Less

Drs. Page and KT have been insurmountable in both concern and compassion while helping me and my cat Sage on his road to recovery. I highly recommend either of these two! Luckily when one is off, the other is usually there which has been great. If you have a pet that has dental issues, Donna, Amber, and Chad are a highly qualified team that has helped both Sage and my CUPS dog Molly. The front staff is always kind and professional as well. Thank you to all of you! Read Less

Unfortunately we had to have our 14+ year old American Eskimo euthanized yesterday at Waterhouse. Last week he began having seizures and even when put on anti-seizure medication, his quality of life plummeted. Dr Page spoke to us about our dog’s quality of life and discussed all of our options in a very empathetic and understanding manner. After hearing her and the stories of her own pets our decision was made much more easily and with the understanding we were doing what was right for our dog. Dr Page and the entire staff could not have been more understanding and caring during this emotional and difficult time. Thank-you. Additional thanks to Dr Eid, who had cared for our dog when he had a tumor removed last year. Thank-you all. Read Less

Cheryl Waterhouse and her staff have taken care of all my pets. From birth to death and then new additions. Bo, Georgio, Chanel, Cami, Maxx and Bella. There is no one who I would trust with my four legged babies then Dr. Waterhouse. I truly love and respect her and the entire staff. Read Less

this place is all about money. Did an X-ray telling me everything is fine no life threatening and proceeded with the surgery. Had to pay $1000 up front in order for them to start the surgery and told me my dog is in good hand. Left the vet and an hour later they called saying they have bad news. They said they can't do anything to help my dog and my best option is to put him to sleep. Horrible place don't take your pets there. Read Less

Since I was in the market for pets earlier this year, I started talking to people about their own, and would often ask them which veterinarians they used. Some got mixed reviews, but the name Waterhouse kept popping up. It's not too far from home, so when I got my two kittens in April, I decided to register them here.We've had a couple visits now - the first time for boosters, and again today for further vaccinations before they go into boarding for a wee vacation. Both times they were very helpful on the phone to make appointments. There are two entrances, one for cats and exotics, and another for dogs. I appreciate the division since it keeps the kittens feeling safe and at ease. The receptionists are super friendly and accommodating, and when I went today a few different staff members checked to make sure we'd been taken care of after we checked in. On both visits we were seen right on our appointment time. Cats are seen in a private room and the vets are happy to let them explore and have a good sniff at them and their instruments, they really keep them at ease. The assistants taking vitals and the veterinarians themselves are all communicative and friendly. Full disclosure: one of the vets is a friend of mine; but the other was equally as professional. All of them have been very gentle with the kittens and made small talk and asked some questions to get to know them as well as asking relevant questions about their health.They also reassured me that they have a good relationship with Elaine's Pet Resort, where they'll be staying soon, and that they're on call to help out if they have any problems there.I have heard this practice is on the expensive side. I have no basis for comparison, but the vaccination prices have added up a bit - it was around $115 for both of them to get their distemper boosters, and another $180ish today to get rabies and leukemia vaccines along with exams and a couple of deworming pills. At the moment, though, I have no reason to want to change to another veterinary surgery, I feel that my kittens are in very safe hands. Read Less

Seriously the best! I've been searching for a good dental hospital that would take good care of my toy poodle Thomas, and finally found the place I could trust! I was referred to many hospitals in the past but never felt completely safe until my groomer Shannon told me to come here the price was right and they explained all the things that were going to happen I talk to Clancey and she was great about going over all the details no hidden surprises or fees I gave her a budget I could work with and she definitely kept it in reason! I would totally recommend this hospital to anyone if you're looking for dental work on your dog I highly suggest them Read Less

We have a 13 year old Chihuahua with dermatitis and the occasionally stomach issue.  We won't take her anywhere else but Waterhouse. Everyone from the front desk to the vet techs and doctors are always so kind and helpful. Dr Thiels always remembers our Trixie, which makes us feel like we aren't just a number. The doctors take their time with the exams and make sure you don't have any other questions before the end of the appointment.  We love Waterhouse and the care they give our pets. Read Less

I used Dr Page for my dog when she was at Clovis Pet Hospital, and followed her here when she moved. She has treated several pets for me know and always does a fantastic job. She is friendly and thorough, and doesn't always suggest the most extreme treatment. I have also seen other doctors here and they have done a good job. The staff is good and I never have long wait times. Read Less

Everyone in the front office and the technicians are great !! I have 6 cats and they all needed to have their Mani-Pedi's done and the tech's were so gentle with them. On my second trip there (in one day), my 2 black cats were not happy and the Waterhouse cat named "Sterling" went over to them and he seemed to calm them down.  While I was there, I spoke with their clients (just chatting) and they had so many nice things to say about the Doctors there and how their pets really loved their doctors ! THIS IS A GREAT PLACE !! Read Less

Great doctor! I've never seen an actual assessment until I switched vet to this place. Very thorough assessments with every visits. We've only taken our doggy here 3x within 2 months, and everytime we came in, Dr. Eid would perform a thorough assessment on our dog. He also explains things very well, and gave us options and suggestions about interventions for our dog. I feel that their goal is to provide partnership in our dog's care....we feel that Dr. Eid encourages us to be actively involved with what's going on with our dog's health by allowing us to make informed decisions, rather than just doing his best recommendations.Friendly / helpful staff as well! Setting appointments are easy. They also took in my pet when he had an emergency. Read Less

All of the staff is friendly, knowledgeable, and I that if a vet isn't sure of a diagnosis there are others to confer with. I'm comfortable that my dogs are in good hands. I and my dogs are always treated special. Read Less

Love these people. Great care for my dogs. Compassionate caring staff and very reasonable prices!have been taking my pit Nala there since she was a baby and just changed my pit mix Domino to there. They saw my Nala through parvo and being hit by a car. She is now almost 5 1/2 and still gets excited if I ask her does she want to go bye bye to Waterhouse lol. Recommended them to my son and daughter-in-law and they fell in love with the service also Anytime someone asks if I know of a good vet I always recommend Waterhouse. It's a good 20 minute drive across town for me but well worth it Read Less

We used to take our pets here, years ago. I loved it because it felt so pet friendly. It seems very high end for pet care which I wouldn't mind if I didn't feel like they were a big rip off! I'm glad I parted ways with this place. They insisted I feed our pups whatever they were promoting at the time (Iams?), even though one of my pups was allergic. They prescribed her meds before I could even ask what they were for. When I called, they said it was for a bladder infection, "in case she had one"!! I looked up bladder infection in pups and my pup had zero signs of infection!!! This place is insane!!! I remember coming out of there one day and a customer was venting to me, telling me he never leaves this place without a $300 min bill. This place is such a sad disgrace and yes, as someone else said, they prey on our love and devotion to our animals. Read Less

I've been at Waterhouse for more than 10 years. I interviewed 3 different veterinary hospitals to decide which would be most beneficial for my epileptic dog. I compared prices as well as office staff and the doctors. 10 years later I am as thankful as ever to have this office care for my animals. Some reviews mention overpriced services. The paperwork I filled out on each of my pets clearly asked how I felt about my pet (family member, pet, etc.) which would assist the staff in knowing the level of care I would be willing to pay for. My dog had an appointment at Davis within 2 weeks of starting with Dr. Waterhouse. I have had 3 dogs and 4 cats treated and cared for here. Just like a human doctor, I trust them with my furchildrens' lives. Wouldn't go anywhere else! Read Less

Just a word to thank WAH and especially Carin who takes care of my Figaro. he was suffering of otitis with pseudomonas since almost one year...No medication available in France against it...my Boy was suffering everyday with a very bad smell... Coming in Fresno (and in US) was a little hope for that something exists to cure his deasease and Carin take a very good care of Figaro You can't imagine my joy when in 3 days I saw a difference...as days goes by...no more pain, no more bad smell...discomfort has dissapear! Thank you so much... I recommand this clinic to everyone I meet! Read Less

Everyone at Waterhouse Animal Hospital has been extremely caring patient and tender with my fur baby!! He's had numerous complications with ACL surgery and now melanoma. Dr KT is fabulous!!! I have the utmost appreciation for her! She treats my boy as if he was her own!! Thank you Dr KT!!! Read Less

just settled here! big ear problem with my dog that cannot be cured in France(he had it since one year!). One appointment, one solution...3 days after my dog feels better! no more disgusting odor, ear almost clean, no more pain for him...and carine (the vet) has called to have some news! Waou! just amazing I'm not used to that! and that's just wonderfull! don't hesitate to go , great listening and great veterinary clinic! Read Less

I have always taken my chihuahuas to Waterhouse and have always had the best care for my babies. The staff is always awesome . Recently Gracie my oldest Chi got into something and needed to stay overnight. I got a call from Dr. Conlin and Dr. K.T on updates on Gracie..and she pulled thru..I would not take them any where else..the staff is awesome also.. Read Less

They were great they really took care of our older chihuahua who had oral surgery they had to pull 24 of her teeth. They were very thorough in explaining the procedure and after care instructions... Great caring staff I have no hesitation in taking my dogs there in the future Read Less

We've been taking our dogs to WAH for 5 years. We loved Dr. Meg Warner, and when she retired we switched to Dr. Conlan who is wonderful also. In fact, we've seen most of the doctors there at least once when we've needed a last minute appointment. The entire staff is extremely professional and friendly and takes an honest interest in our dogs. The care they provide, whether preventative, maintenance, or acute is top notch. I would highly recommend WAH to anyone who loves and cares about their pets! Read Less

Great care! Fantastic Staff. We take our poodle Cookie there and have had nothing but great outcome. The vets and staff always on top of her ongoing care and they always get back to us with emails and updates regarding her lab work, ER visits, etc. Would highly recommend Waterhouse. Read Less

We recently switched over to Waterhouse because my athletic and rambunctious (yet loveable) lab was having some issues requiring rehab treatment. It has been difficult to find a vet where they practice low-stress handling with pets. I can finally say that I feel an extreme sense of relief that we found Waterhouse and Dr. K-T. She is extremely patient and energetic and involves me in the process of my dog's healing. Dr. K-T and the staff also genuinely listened and took into account that my dog is not a fan of being touched. It's impossible to say just how much I appreciate that because I used to have say it until I was blue in the face. Needless to say, I am switching over to WAH for all my dog's needs. Read Less

The crew at Waterhouse has taken care of our dogs for many years. We truly feel like they're part of our family and we trust them wholeheartedly with our furry loved ones. Over the years we've had some complicated issues, yet they always are able to explain everything simply and then give us the possible options, and then we move forward as a team. For a few years we moved out of the area and tried another vet practice. It only took one visit to determine that we'd for sure make the 3 hour drive to Waterhouse and back, rather than risk sub par treatment somewhere else. One more wonderful thing, if we have a problem, they always manage to work us in, which we truly appreciate. I feel great about recommending Waterhouse with 5 stars!!! Read Less

I always have a pleasant experience at this hospital, as do both of my dogs! At all times, we are greeted warmly and my pets love coming here, even if they have to get a shot! They feel the vets and all employees are their extended family, and enjoy the love and attention they receive from the veterinary staff. As a result of the care and compassion shown to them, they are thriving, have a healthy weight with the appropriate diet plan and have been provided the proper medications to ensure their wellness. In short, we are extremely happy with this veterinary practice! Read Less

Have been taking my dogs and cats there for years always got excellent care, knowledgeable veterinarians and helpful staff. Last week took my dog there to see a specialist, and when they took me in the back (behind the exam rooms) I got to see exactly why Waterhouse animal hospital has earned its reputation for great care. Behind the scenes, that place is incredibly clean, the animals are calm and quiet, and the staff is treating each pet gently and with great care. It's not just the pets--they treat the humans great also. The wait time has always been reasonable, and they always make sure that I get a full explanation of exactly what is going on, what the diagnosis is, and when I can expect going forward. This place is the real deal. Read Less

Have been taking my dogs and cats there for years € € always got excellent care, knowledgeable veterinarians and helpful staff. Last week took my dog there to see a specialist, and when they took me in the back (behind the exam rooms) I got to see exactly why Waterhouse animal hospital has earned its reputation for great care. Behind the scenes, that place is incredibly clean, the animals are calm and quiet, and the staff is treating each pet gently and with great care. It's not just the pets--they treat the humans great also. The wait time has always been reasonable, and they always make sure that I get a full explanation of exactly what is going on, what the diagnosis is, and when I can expect going forward. This place is the real deal. Read Less

Simply the best! I have been taking my pets here for 10 + years. Not cheap but WORTH IT. If you want the best for your pet this is the place to go.The staff / doctors are professional and knowledgeable. The place is clean and tidy. I wouldn't take my pets anywhere else.Read Less

Make sure you have some little knowledge about animal health like most mechanics this place will rack the bill up before fixing a small problem with your pet. Wasn't able to go with my wife to this place and they took advantage of her fear. Shame on this place!!!!!! Read Less

THEY ARE THE MOST CARING PEOPLE I HAVE EVER DELT WITH I DONATE FOR YEARS TO THE ASAPCA THEY WOULNDT HELP ME I DONATE TO PETA THEY WOULDNT EVEN TALK TO ME, I CALLED ABBEY PET THEY WERE RUDE AND WOULDNT HELP ME IM STAGE 4 CANCER I WEIGH 50LBS IM OLDER THAN MY AGE IM DYNING I LIVE ON MY SSD I TOLD ALL OF THE SAME THING YOU HAVE TO PAY 49.00 JUST TO WALK IN THAN IF THERE ARE TEST YOU ARE GOING TO PAY MORE AND I ALMOST GAVE UP AND MY LAST CALL WAS TO WATERHOUSE ANIMAL HOSPITOL I WOULD RECOMMEND THEM TO EVERY PERSON I NO AND I WILL TELL IT ON MY FACE BOOK HOW CARING THEY ARE THEY ACVTUALLY TOOK THE TIME TO HEAR ME OUT I SENT THEM A PICTURE OFF ME AND MY OBGYN DR I WAS A STOVE WITH A BUN IN THE OVEN I THOUGHT SEBNSE I CANT GO TO THE APPT THEY COULD SEE ME AND I SENT THEM A PICTURE OF MY BABY TAZEY Read Less

If your pet is a critical member in your family then Waterhouse Animal Hospital is the place to take them. I have gone to this hospital since nearly it's opening. My pets have gone for routine to complex issues. I know when I go they will be seen by a top notch Dr. and a professional staff. I know that the staff will always bring in or refer out to specialists to get my pet the best care. When it has been time to let go of one of my fur family it has been handled professionally and personally with compassion! This level of care I have NOT found elsewhere. Read Less

Dr. Conlan is absolutely amazing. He spent so much time with me & two dogs on several accounts. And when there was a situation where one of them was ill, Dr. Conlan made house calls to me to be certain that she was getting better. Yes, Waterhouse Animal Hospital is a little pricey, but he made it totally worth it for us. There were several things along the way that he could have charged us for, but he didn't. He's a wonderful educator and it shows that he loves what he does. He's a shining Vet & is highly reccommended. Read Less

Our family loves Dr Waterhouse and her staff because they have always been there for us when we have an emergency. She has been taking care of our pets for almost twenty years and we would never think of going anywhere else. We highly recommend Waterhouse. Read Less

Dr. Waterhouse and her fantastic staff are the most professional, caring, and wonderful people you could meet. The hospital is clean - doesn't smell like a vet clinic. The doctors explain everything and give you options - they don't try to force you into treatments you don't want or can afford to pay for. They love our pets. We will stay with them forever. Read Less