DO NOT GO HERE - UNNECESSARY SURGERY COST ME $380
I went to the Community Veterinary Hospital, Inc. to have a stray cat spayed that we decided to take in. The practice required a screening exam, for ... Read More
DO NOT GO HERE - UNNECESSARY SURGERY COST ME $380
I went to the Community Veterinary Hospital, Inc. to have a stray cat spayed that we decided to take in. The practice required a screening exam, for which they told us the cat appeared to be pregnant already and we couldn't do any vaccinations until we had her spayed. This visit cost $130. We scheduled a spay 2-weeks later and was told it would be an additional $250. Dr. William A. Grant II was the one who attempted to perform the spay. We were told the cat was ready for pickup. After getting there, paying for services and receiving the cat, we were then told that the cat must have already been spayed. I asked why we just paid $250 and Dr. William A. Grant II became defensive and angry that we contested the charge and how we were lucky he wasn't charging us for the abdominal exploratory procedure of $500+. I understand that the procedure was attempted and their time was considered, so I was willing to pay something. I asked if we can meet halfway on the $250 bill and he would not budge. I also checked the box to contact me for any additional work that may be needed, thus the $500+ he "waived" should not have even been brought up, as I never received a call to consent with that. As well, he refused to return my calls to discuss the matter (four times I left messages with my phone number), so I then took time off work to go in today to hopefully reach a reasonable resolution. Instead he refused to accommodate the customer in any way on this unnecessary operation. How can the customer, with no experience at all, bear all the risk, with no disclosure of this even being a possibility? This is not my field, I relied on the professional.
To summarize, I'm $380 out-of-pocket on this experience for nothing and have a "Certificate of Spay" completed by Dr. William A. Grant II, stating he performed the spay on my cat. This is not true. This is a FALSE certificate. Hi did not perform the spay. He only charged me to confirm someone else's work. This is "bad revenue" with poor foresight in maintaining a good customer relationship. Read Less