This place is the worst of the worst. Dr. Fries isn’t attentive, is sloppy and always rushes you out. Diane is rude and obnoxious. Mimi is pretty much the bottom of a very rusty and disgusting barrel. I can’t say anything good about this place or my experience there except for praise to Chantel and Colleen who are both wonderful and good role models to the rest of the staff including the Dr. himself who all lack customer service skills and class. The place is dirty too. And not entirely covid compliant. It’s bad. Go somewhere else. Read Less

Dr. Fries appeared to be a very nice caring vet. and would usually answer the phone regardless if he was going to make money or not. My cat was very sick in heart failure and needed a specialist but Dr. Fries would help me as much as he could with this sweet cat that I love so much. My other 2 cats were generally healthy and I thought since Dr. Fries was such a nice guy I would have him as their doctor. I noticed my well cat Snoopy was very constipated again Oct. 2017, I called Hillcrest about getting Snoopy an enema and was told that Dr. Fries is on vacation Dr. An is the only doctor there and he is booked up. Got a call back from Hillcrest stating that Dr. An will come back early from lunch to give Snoopy a Enema. I went in with Snoopy Dr. An yanked him out of the carrier by his neck, hurting Snoopy and frightening him, I told him not to handle Snoopy like that, he said that is what the mother does. I told him he is not the mother nor is Snoopy a baby, he was 16 yrs. old. How I wish I would have picked Snoopy up and taken him to ASG. Dr. An appeared very angry. I left Snoopy, and got a call from Hillcrest within the hour to come pick him up, that Dr. An said he needed to be put under for an enema, that he gave him a small enema but not much. I told Dr. An that Snoopy was a very sweet cat and the only reason Snoopy was scared because he handled him so abruptly making him tense. Snoopy was in tremendous pain, he pooped a small amount but bleeding from the anus and blood on his tail. I took Snoopy to emergency they gave him a plain water enema with seemed to cut down on his pain, hillcrest used Saline enema (salt). Snoopy had a ruptured colon caused by Hillcrest Dr. An. Snoopy became septic his anus swelled and he died within 10 days. This was a otherwise healthy cat no other problems other than constipation. It was An's last day at hillcrest, when I told him again about Snoopys being such a dosile sweet cat I could tell he was angry he told me he never wanted to treat one of my cats again. Like don't do us any favors. I have taken many cats for enemas most not as sweet as Snoopy, never has anything like this ever happened. When I tried to talk with Dr. Fries about Snoopy's condition he wanted me to bring him in for more enema's without even evaluating what was gong on with Snoopy, I called back told them I was taking him to emergency, he died in a few days he was septic and a damaged colon. Other problems that concerned me about hillcrest, it is not very well equiped. I took my cat Smoke Joseph there for fluids and they filled him so full of fluids that his leg swelled and he coughed for 24 hrs. very dangerous can cause heart failure. Another visit on a Saturday, I took my cat Smoke Joseph, Theresa is helping me out to the car because I purchased so much food etc. Theresa all of a sudden, says oh, I have to get back in there, she sets my cat while inside of his soft carrier down in parking lot behind the back wheel of a pickup truck and runs back inside, there is more but no need to go on. Read Less