Vca Gateway Animal Hospital

Was able to get 3 of my cats spayed here for absolutely nothing! This is with a voucher I picked up at the shelter which I qualified being low income. Not all vets take this voucher so the fact that they happily do just makes me smile! More vets should do the right thing and help out our communities. I will be taking g all my animals here from now on since they have reasonable prices for once. I'm just so gratefu! Read Less

This animal hospital is professional, and supportive. My mom and I took our beloved puggle, Snoopy, when it was time to put him down. The vet (I’m sorry I forget his name), who did the preliminary examination before the procedure was kind, informative and reassuring that we were making the right decision for Snoopy. I will never forget the support we received from some of your technicians/ assistants during this difficult time. You were all so respectful of our decision, and were so kind to allow us to stay with him afterwards. Thank you all for the support you gave to us a few months ago, I honestly cannot thank you all enough. Read Less

**************ATTENTION***************The level of judgement in prioritizing & intervening the needs of animals are lacking in this facility. Not knowledgeable & skilled to perform their duties. Our beloved dog for 12 years died in painful death due to NEGLIGENCE. The hardest part as a pet owner who has felt the horrendous pain of seeing a pet suffer as a result of INCOMPETENT ACTIONS OF THE VETERINARIAN. My 79 y/o mother was still distraught over our dog's death. Their strong bond relationships ended unexpectedly. There's a hole in our hearts never heals & we relive with pain always. There's not one day in our lives that we don't think our treasured dog that we know we should still be with us at to this day if things had gone right. Read Less

First let me say this place has to many pets coming in the front desk is under staff they put you on hold at times 30 to 45 min ( nice girls ) well I took my dog there since he was a puppy and every time I went for shots they couldn't find his file. Ok here goes my dog died last week I took him there cause he was bleeding blood while peeing the doc had no clue what was going on gave him meds didn't work so they took x rays blood work urine work to come back with we're not sure what going on but money was brought up 100 time now my love of my life is gone. The sad thing is this doctor kept reminding me how so many rich people come here and they have money .... Read Less

I wish I would have hopped on yelp and read the comments before taking my poor dog into the care of Dr. Jimerson. My dog started yelling last week on Thursday he started limping and i was confused because it happened out of nowhere. He started to get worse and by the end of the day he was shaking. The next day he hardly moved from one spot and I let my fiancé know that we needed to take him to the vet. I found out about this place through a friend but like i said i wish i had done my research first. My fiancé took him in after he got off work and when he came back home he told me that Jimerson said that he might have arthritis or he might have something wrong with his patela and said that he wouldnt know unless he took some xrays and he would have to anesthetize him and keep him overnight. Im pretty sure they charge a boarding fee if you allow for them to keep your pet so instead he sent him home with a pain med, a muscle relaxer, and anti-biotic for his ear infection. We kept a close eye on him throughout the night and he would feel a little better after his meds but still wouldnt move much and the trembling persisted. We waited almost a week to take him back for a few reasons some being monetary as well as jamm packed schedules as new parents. When we went back on Wednesday, oh dear.. he made sure to talk down on us every chance he got for waiting so long to bring him back and said "we're gonna have to keep him overnight." I asked him if he would charge us for that and he looked at me in disbelief and said "it's not about the money". Now before yall judge me like Dr. J did, money is not more important than my pet but we have a baby and expenses and we're not lugging around a sack of extra cash to be spent on misdiagnoses. My dog's wellbeing is priceless to us and I did not need him to make me feel like a bad dog parent for also worrying about monetary aspects. Anyway, he decided not to use anesthesia but an alternative method of an aquarium with gas to tranquelize him but still kept him overnight for reasons I do not understand. Perhaps to give my pet more injections and charge us an arm and a leg. He did not charge for boarding as he had said but I hated being away from my sick pup. the next day when i picked him up i waited an hour and a half with my baby daughter just to pick him up. The doctor of course wanted to talk to me, and he tried to prescribe another pain killer and antibiotic...SERIOUSLY?? Is it too much work to look at his chart and realize that he already prescribed these medications or is he knowingly trying to upsell?? Makes me wonder why he didnt diagnose him right the first time instead of playing guess games and prescribing a useless muscle relaxer. Guess what was wrong with my dog? according to Dr. Jimerson he was constipated LOL when we took him in the first time Dr said he was not constipated and it took some xrays and $600+ to diagnose him with constipation. oh and no he didnt have arthritis or anything wrong with his patela per Dr J.My dog is still limping and we have no intention of ever going back to this place. Read Less

All cat lives matter!I brought my stray cat, our neighborhood's stray cat, here a week ago. It was a pleasant surprise that my kitty-cat was equally important as the other animals that had an owner - not all vets take stray animals. First-come, first-served applied to strays as well. In order to perform the exam the cat needed to be sedated (he was not happy that I tricked him into that trap), and Dr. Jimerson called me a an hour later to confirm that it was indeed an eye injury, possibly due to a cat fight, and not an internal infection. While at the hospital Dr. Jimerson discussed with me what needed to be done and I was given the choice to decide the treatment - like choosing the shots instead of eye drops cause there was no way this cat wold let me treat his eye with some eye drops for 2 weeks. There were no surprises when it came to charges - exam, sedation (necessary), steroid shot and antibiotic shot (my own choice), overnight stay (I was there around the time they were closing and didn't wanna come early next morning). I called couple other places before I decided which one to go to and they either charged more and even double just for the exam, some had blood work as standard procedure (it was required), other vets had other requirements. Comparing what others quoted me, the cost at Gateway Animal Hospital turned out to be less than I would be paying at those other places. Now this is my experience and applies to my stray kitty that is not insured. I new it would cost and if I wanted to save that money I would've never bothered to bring the cat in the first place, but I would've also have to live with "worst case" consequences. Now, a week later, the eye looks brand new! If looks could kill - literally. The stare and hissing that cat gives me now - PRICELESS and damn worth it!/Sir Meows-a-Lot Read Less

Overpriced! I took a new kitten in for diarrhea. They gave me a break down of costs for bloodwork, (2) anti-diarrhea meds, hydration, stool sample, antibiotic & office visit for close to $300 and that was just for one kitten, as I have another one at home that has also come down with diarrhea. I paid the office visit and purchased the antibiotic. Since then I've taken them to another vet in Echo Park and it was a total of $141 for both kittens, antibiotic, probiotic and stool sample test. They said the kittens looked healthy so they didn't feel they needed to run a bunch of tests other than the stool sample analysis. I would think you could start with the stool analysis and go from there. I will never go back to this place as I think its a rip-off.The front office was very nice but I would not ever go back to this place. Read Less

Just got estimate to Neuter our new pup from our WLA Vet Hospital. Range was 600-900 Dollars!. Guess were coming back for Ziggy below, your service and price can't be beat and you really do a great public service by offeron low cost. Thank You and see you soon. Read Less

Neutered my cats and dog here. They even accept pledges from most of the non profit affiliations that make a donation towards fixing or neutering your cat or dog. Dr. Teves is my favorite. Very relaxed and caring doctor.Read Less

I was very disappointed to hear that Dr Prescopf had left the facility. He's an excellent and caring vet who was always honest and upfront about treatment options for my cats. Now I'll have to find another practice which is just as affordable and with the same quality of service. Read Less

Twinkle just had her periodontis surgery & I am truly satisfied with the outcome because she had no complications & she is healing fast. I've been coming to this animal hospital for years now & have always been happy with the way they treat my beloved pet. All the girls at the reception treat me & Twinkle so well especially Blanca & Jessica, they are my faves! Thank you Dr. Villicana & to all the staff! More power! Read Less

They were great!!! A couple weeks ago they neutered our first male and they were wonderful and caring!!! We took our second male yesterday and same thing. From the check in to the wait time to the doctor. They call to tell you everything went fine. I love this place and will recommend to everyone!! Read Less

Both my cats have been seen by Dr. Ruiz. He is very nice and explains everything thoroughly. He also does not just give a perfunctory diagnosis, he explores all the options and recommends testing if he feels it is needed. He will be doing exploratory surgery on my cat this week and I totally trust him. My boyfriend and I had been taking our cats to Best Pet Care in Glendale to save money (we are on a very fixed budget). However, we will not go there again, Dr. Tang is rude and hasty. It is worth the expense to bring your pets to a reputable place like Gateway, trust me I know!!! -- Joanne K. Read Less

Im surprised to hear people have had issues with the Drs, we've been here multiple times and no problems with any Drs yet, the front desk is friendly and efficient. The Drs are fast because they are busy but not rude.Read Less

Can't say enough about Dr. Paul Preskopf and the level of care our dogs receive at Gateway Animal Hospital. My girlfriend and I are involved in rescue, and have taken many many dogs in for treatment over the past five years. We know Dr. Preskopf's schedule probably as well as his wife does and his concern is as obvious as his advice is valuable. We go there a lot, almost every week for everything from nail trimming to major surgery, and have never had a bad experience. Blanca at the front desk is a treasure as well and both she and Dr. Preskopf have become true "friends of the family!" Read Less

I have never been here, yesterday was our first time and I cannot thank them enough. Really great place to take your furry friends. I took my 3 month old puppy there yesterday, blanca was our receptionist and she was beyond friendly. Dr. Ruiz is really friendly and helpful. He gave us hope that our little baby girl will get better. I definitely recommend this place.Read Less

Dr. Jimmerson is horrible with animals. He wanted to tranquilize my dog to examine him because he was being squirmy. He tried to take him to the back and said he was aggressive and tried to bite him. My dog has never bitten any vet or the people who clean his ears and trim his nails. He then went on to tell me I need to take him to obedience school and how I should be able to calm him down on command without saying a word. It was super rude. My dog is a 20 pound beagle not a dangerous animal. Also, he barely turned 1. As a doctor who works with animals on a daily basis, he should know how to work with a dog that is nervous and scared. Tranquilizing a dog is extremely inhumane and shouldn't be an option for a check up. Besides that, everyone was super nice! Read Less

Thank you, Gateway, for taking care of all of our dogs. I love our Dr.Polanco, she is knowledgeable and caring. The girls at the reception desk are very kind, Blanca being my favorite! She is almost a member of our family now, knowing everything about all our dogs. Unfortunately, we could not save our 16.5 years old dog Val, he passed last Wednesday. But I know Dr. Polanco tried to do whatever was possible. Val died at another hospital (ASG), but today we received beautiful flowers with a sympathy note from Gateway staff. Very nice of them. Read Less

I just went today to trim my 2 dogs nails and I found the front door was very filthy from other dog's urine and the front door glass was dirty as well, I got scared the first time to find this place so filthy , even I was scared to walk my dog by the front door corner , the smell of the urine got into my lungs , I saw a lady walking inside and I told her that I need to report this filth to the supervisor, minute later they called me instead to take my complaints seriously, I have been told to go somewhere else which I did for the health and sake of my healthy dogs , I don't have to expose my healthy dog into this filth environment at all , ignorance can be highly costly , that's why this place is cheap, but the health department was called immediately to take care of this dirty place. Read Less

Have been going here for over 20 years. They are not in it for the money like most vets with their well checks. They actually really live and care for the animals. I drive over an hour to get here but well worth it!! Read Less

I love everything about this place except for Dr. Jimerson. Other people here like him, but I find him to be rude and his manner to be derogatory, dismissive, & demeaning. And unfortunately I have ended up stuck with him several times when I forget to request Dr. Villacana or the vet that used to be the tech manager. They are both great. All the front staff is so nice and the techs are great. Pablo was always so kind to my daughter's Guinea pig, as was Dr. Villacana who performed surgery on him twice. This is a great place. Just remember to request the vet you want. Read Less

They provided kind care as Billy, our cat, approached the end of her life. From our initial call, Nicole was kind and understanding, making our decision an easier and more comfortable one. Dr. Jimerson is always compassionate, understood our sorrow. The care we receive from Gateway is exceptional from the time we had Billy spayed as an adoptive kitten through today. Read Less

Avoid at all costs ... unless you want the most impersonal arbitrarily priced inconsistent piss-poor treatment possible for your beloved pet. From the Stepford-like young women who run the front desk to the mixed bag of doctors who staff this shoddy place you can't help but feel bad about being there and most importantly bringing your pet there. I don't know why I have been going there for nearly six years because in all that time I was never made to feel welcome or secure ... two things so vital when it comes to seeking good care for your pet. And today when I finally started to verbalize my feelings to the staff Dr. Villacana (sp?), who I had never met before, happens to walk out and overhear me and without even asking for an explanation immediately snarls at me and tells me to go find myself another vet. How incredibly warm and reassuring. And he is old enough to know so much better. Not "I'm sorry you feel that way," or "How can we do better?" but "We don't want your money if you're going to question the way in which we steal it out of your pocket." I could go on and on about all the bad experiences I have had at this so-called "animal hospital" over the years but I can sum it up best by saying that for the most part the doctors are more like contractors, less interested in providing thoughtful cost-conscious care for your pet than in landing the biggest job possible. On my last visit as I was asking Dr. Jorge Ruiz questions about my dog he literally started walking out of the room and with one foot out of the examining room door said, "The girls are waiting for your payment up front," never even explaining what I would be charged for or bothering to mention that I was to bring back my dog in two and a half weeks for an important follow-up treatment. I know, I know: I said I wasn't going to go on and on... I am so done. Read Less

Been bringing the ferocious tiger here since she wandered into our yard and decided to adopt us as her guardians. It's popular and crowded here for a reason... the docs are all great but I have always gone with Dr. Preczcop. He's always thorough and explains things in simple detail... even Bobbie likes him and c'mon... what pet actually likes their vet! Read Less

A sincere thanks to Dr. Jimerson for treating our sweet little Joey last week when we had to say goodbye. Though it was sad, it was not a hard decision with Dr. Jimerson's guidance to do what was best for him. It was a very peaceful and loving experience. I also want to thank the great staff for their sweet understanding. We know he is in a better place thanks to all of them. Read Less

Over the last 30+ years, I've been bringing my dogs here. Over this period of time, I've worked in Glendale and my dogs have been seen by several of their staff members. Most recently, Dr. Polanco has been our doctor and has taken excellent care of my dog, Jill. This past week has been very difficult as I made the decision to put down our beloved Jill following months of failing health and increasing age. Their medical staff and fast office have always been very helpful and for that I am deeply grateful. Read Less

They provided gentle and compassionate care in helping my sweet cat Patch pass out of this life. They were all so kind and caring. The attending doctor was so gentle and did not hurry the procedure. It was so professional and respectful. I will never forget their kindness. Read Less

they have good prices but I think that some times they give you false hope just to get your money . my dog died the next day after they too $350.00 deposet and they told me he could get well with treatment . Read Less

You know how you can tell a restaurant is really good by the way they are always VERY busy? This place is one of the busiest I have ever gone, but the Vet spends time listening to you and really examining your pet. I will return again. Read Less

I have been going to this place for years! Dr, Jimerson (or Dr. J) rocks and always takes great care of my dog, Dinah Washington. He takes the time to explain things, never makes us do procedures that are not needed and/or too costly, and he truly cares about my dog. My dog is 15 and I am always impressed at the care she receives. I also think Gateway is reasonably priced, well as far as vets go. I recently used their grooming dept., since my groomer got fired from Petco--and, I have to say I was impressed. Dinah wasn't happy about her Halloween-themed bows in her hair and bandana, though. They were about $30 as opposed to the $46 Petco tried to start charging me. The groomer is good with old dogs and patient Read Less

I so loved receiving the beautiful flowers in the memory of Dolores. Thank you for all your help, support and love that you all have shown me through the years with all my pets. I appreciate everyone at Gateway. Thank you! Read Less

Dear Dr. Jimerson and staff, We cannot thank you enough for your loving, consistant, and compassionate care of Gracie. Not only did she love coming in for a ""spa"" day, she was comfortable and happy to be at Gateway. In particular, Valerie was always wonderful. Although we miss Gracie very much, we know we are very fortunate to have her as a part of our family, thank you, from the bottom of our hearts, for loving her (almost) as much as we did. Our sincere thanks for your care. Read Less