Well I have taken my 2 dogs to this vet a few times & I actually liked the Vet & the staff but that was before they hired this tall, blue eyed blond that works up front. I worked at a vet for 9 yrs as a receptionist & I know for a fact that u have to have a caring, compassionate, friendly personality. Something this receptionist at Balboa Vet DOES NOT have. She was so rude & cold hearted. You will end up losing alot of patients because of her. I just noticed other bad ratings because of this blue eyed beauty. I recommended my mom take her 16 yr old jack Russell mix to be euthanized there because the vet is very good & caring with the animals but we ended up leaving & going to Dill Vet in San Fernando which was a great decision for my moms dogs last minutes with us all because of this heartless receptionist that works at balboa vet clinic. She is just such a rude heartless human being. It's hard enough as it is to have to say goodbye & put your lil doggie to sleep, but to have to deal with a heartless receptionist like we did, was just so heartbreaking. She is the reason I give Balboa Vet a (2) star Read Less

Brought in my Maltese today for an emergency check up, the vet Igor asked me to leave her for few hours for a treatment and few tests and the total was going to be somewhere around $600! I agreed and asked them to call me when she's ready to be picked up, the nurse said that I can't leave unless I make a payment now!!! I explained how I rushed in last minute unprepared and I would return with the payment when it's time to pick her up, they didn't agree and definitely didn't care !!!!! Mind you both my dogs have files there, been treated there, and allot of money has been spent there, it wasn't my first time there and they knew exactly who I was, still they didn't care !!!!! And they refused to treat her unless payment was received on the spot! About 4 months ago I got a new Pomeranian and took her in for shots, their not very knowledgeable about flea shots because she still has fleas so I'm going to take both my dogs to my original vet in Verdugo Hills, I've never had an experience like this before, they made me sick to my stomach today and it was really embarrassing. Maybe it's time for this vet to retire !!! Read Less

Although both animals I e brought here are now dead it was very good service and helped us make the best decision for our dog who we put down and made us realize that if they couldn't be 100% he'd be okay was it worth him suffering ? Which hurt to hear but they sure know what they are talking about. Great place. Read Less

This place is so-so. I just got my cat spayed, and the aftercare is a little more stress than I feel is necessary. They sent me home with antibiotics (twice daily), pain meds (once daily), and a hard plastic e-collar that doesn't even fit right. Out of the 5 cats I've raised through my life (3 spays and 2 neuters), this is the FIRST time I've ever had to deal with meds, an e-collar, and stitches that need to be removed 2 weeks later. Ever try to give a cat medication? Ever try to give a cat medication while also worrying about a fresh surgical incision? How much is too much struggling for post surgery? I tried calling the office to ask if there was some proper technique to giving meds. She put me on hold for a while to "ask the doctor." She came back and said "Well, you can bring her in and we can do it, but it'll be $15 each time. And you need to bring the meds with you." So of course, I didn't want to spend a fortune on this service. She didn't seem to be capable of offering any advice other than, and I quote, "Honestly, I recommend just shoving it down her throat." Wonderful! Nice to know you care about my animal.A hard plastic e-collar is a torture device for most cats. First thing she did was shove her paw under it and got stuck in that position. I helped her out. Within minutes, she did the same thing. She can't eat or drink with it on, and she runs into things while walking around, which immediately sends her into a stressful state where she tries to struggle out of the thing. With the anesthetic not being completely worn off, and having an amplifying device over her head, just imagine how disorienting that is! She's more likely to injure herself with that thing.Update: Initially, they didn't recommend mixing the meds into food because I would "have to make sure she eats ALL of it." Well, 1 part meds to 3 parts food to 3 parts canned tuna, and she's eating it without hesitation. Honestly, the fact that she's eating ANY of it is great news for me! At least she's getting it into her system. Read Less

Best vetanarian clinic I have ever gone to. It's been our family vet for over 35 years. A few of our pets included our Great Dane (13 yr old), Alaskan Malamute (8 yrs old, and sadly poisoned), our Border Collie (12 yr old with a split jaw), and recently our Yorkshire terrier (8 yrs old, tumors). They even sent condolences when our Malamute passed away. We recommend this clinic 💯% Read Less

Dr. Arzumanian is very straightforward and knowledgable with a great bedside manner, their prices are extremely reasonable too - what more could you want in a vet? They were also very kind when we lost our our baby and sent us a lovely card of condolence. My husband and I appreciated it so much, thank you guys. Read Less

Very clean environment, very nice, helpful staff. Very welcoming feeling for my pets; they felt entirely comfortable with the staff on their first time visit. Most def coming back and will also recommend to anyone looking for a vet. Read Less

I had a pleasant experience. Definitely would recommend got me in with the appointment and with out as well. However i would suggest to make sure to check to call about appointments because i guess they forgot to call with with more details/confirmation call prior to the appointment. But its not too biggie. Called them myself. Read Less

This is one of the best vet office I have ever been too, the staff is awesome, very friendly and very polite, they all just love all animals which is a big plus, prices are great specially on vaccines, location is great and office is very clean, this for sure will be my vet for my dogs for a really long time Read Less

It's not the prettiest place, what with it's outdated wood paneling from the 80's and it's plain tile flooring - but the care my dogs receive is incomparable. The staff is so genuinely nice and caring. Read Less

I've been bringing my pup here for quite some time now. Highly recommend. Amazing customer service. Staff is extremely helpful and will answer any questions with clarity. Your pet is definitely in good hands. Read Less

We had to bring in our poor little Venkman who was in the final stages of kidney failure and needed to be euthanized. All of the staff was very compassionate and supportive. Needless to say both my boyfriend and I were a mess since we had to let go of a beloved pet. We did not feel rushed, or that our baby wasn't given the best amount of care possible. Two weeks later we received a card in the mail with a hand written message consoling us over the loss of our Venkman. There was also a short meaningful story folded inside. I have been to McClave in Reseda many times and the staff there is distant and uncaring. After my experience with this vet I wouldn't go anywhere else.Read Less

We had to bring in our poor little Venkman who was in the final stages of kidney failure and needed to be euthanized. All of the staff was very compassionate and supportive. Needless to say both my boyfriend and I were a mess since we had to let go of a beloved pet. We did not feel rushed, or that our baby wasn't given the best amount of care possible.  Two weeks later we received a card in the mail with a hand written message consoling us over the loss of our Venkman. There was also a short meaningful story folded inside. I have been to McClave in Reseda many times and the staff there is distant and uncaring. After my experience with this vet I wouldn't go anywhere else. Read Less

We've been bringing our pets here since somewhere around 2004 or 2005, when our previous vet sold his practice to a man who was clearly ALL about the money. I found Balboa Vet in an emergency situation. One of my dear cats was having a severe dental problem and needed immediate dental surgery. I brought him in and told these them that I was giving them my heart. And, they really understood that, and handled my "heart" with care. Since then, Balboa Vet has cared for 6 of my cats, my 2 dogs, and they've done it with love and kindness. When one of my cats developed an extremely difficult set of health conditions, Dr. Arzumanian worked with me to find effective treatments, listening with respect to my suggestions, making suggestions as well, researching various treatment techniques. My boy was able to remain happy and energetic for several years after diagnosis, and in the end, Dr. A was there to help me to help my boy move on. The empathy and caring at this clinic is palpable. Although the prices  aren't "cheap", their acceptance of Care Credit has really helped. I don't bring my pets in for "cheap" treatment, I bring them in for good, caring treatment - and Balboa Veterinary Medical Center is where they get that treatment. I highly recommend this place - and Dr. Arzumanian. Read Less

The time we will be in California I will not take My dogs any where else but here.. The whole staff is amazing, I was dreading taking 7 puppies to the vet for shots and check ups but they all took that stress away the moment we walked through the door and it was our first time there. Plus seen our 11 year old Maltese at the last minute also and it wasn't just with us you could see it with everyone who came in dropping their pets off or picking them up. 10 stars in my book ** Read Less

Adequate.   Barely.   They have learned how to make money at this.  Why would I leave my dog for 2 hours,  when after waiting 45 minutes, they don't offer my animal any water?  I had to track someone down. Unprofessional!   Overall though, Nothing terrible.  They will get the job done.  Nothing wonderful either.  On two occasions when I consented to extra tests, no one called to let me know the results.   Then when I had a hissy fit, they magically did.  Guess what?  I don't appreciate having to get nasty, just to get decent service.   I'll drive  farther and get someone really good. Read Less

Great place! Brought my dog cookie here. He had an ear infection and the doctor took amazing care of him! Very friendly staff, and very clean place! I definitely recommend this place to all my friends and family with pets! Read Less

We have been coming to Balboa Vet Med Ctr for four years now with our Shitzu fur baby Rocky. Dr Arzumanian & Dr Hagman are both caring and thorough veterinarians. The front staff are attentive and very sweet, especially Evie. When I call to make our appointments she always makes you feel special and cares about your situation. The waiting time is very minimal and they do offer discounts during the week for shots which is nice. They take Care Credit if you feel your bill is too high however they so nor offer payment plans.. So it is best to get pet insurance because you just never know what your circumstance will be. A great medical center with a caring staff is what you will expect if you come here with your pets. Read Less

I am reading many negative reviews about the Balboa Veterinary Center. However, notwithstanding these allegations mentioned here, I can testify for myself and my precious daughter that Balboa Vet. Center is trustworthy.During the summer of 2015 when the hot climate fluctuated between three digits, I found my dog covered beneath the bedsheets of my bed. She was drenched in her sweat, unable to move out of the blanket to cool herself down.A lot of thoughts rushed through my mind the moment I saw my dog wandering between life and death. I felt bad about leaving her at home with the other dogs; I was out of home all day, as usual, and it was not until early evening when I came back home. So, I could not stop taunting myself for my dog's pain. She had suffered for hours, hoping dearly that her human would rescue her out of misery.Initially, when I had found her, I figured that it was the Valley heat that got to her. So, I gave my dog a cold bath to cool her down and laid her on top of my chest. Usually, my lap is her favorite place to sleep, but I allowed an exception that time. Then, I had whispered in her ear, of how much I loved her, and how she has been the joy of my life for the past six years since I adopted her. But, hours had passed by without a sign of progression. Neither of us had slept, and we were both wet from tears instead from the cold baths -- She was dying. My girl was holding on dearly, to stay alive, and breathing was hard to come by at the time. When the morning sunrise met us with a glaze. I had decided to take her to a vet. I could not take chances of losing her. Honestly, being a student as I am, I did not have a job or any stable income for that matter, but I was willing to sacrifice everything that I owned to keep her alive. After all, that is what fathers would do for daughters, I'd risk it all for my precious pup, too. My dog was not a mere accessory, which is used to garner attention from people, or like buttons on cyber albums. Without my dog, a large part of my life and its memories cannot be made whole. The staff members at the Balboa Vet. Center met me with sympathy; they were not cold or rigid. In retrospect, I may have been rude to the attendees because I could not think of anything but my dog. However, I thank today the professionalism the members of clinic rendered for my dog. Today, my dog crawls around wearing Huggies diapers because she cannot walk. Her nervous system took a toll from the illness she suffered that day. However, aside from the lack of mobility, my dog is as happy as she was before. If it were not for the Balboa Veterinarian Center, my dog would not have lived to sleep another day on my lap. Read Less

Please read this:This Vetenarian is terrible. Please, and I really say please do not take your pet to this man. I really urge this bc I love all animals and would hate your pet to be negatively affected as a result of this "vet's" lack of competence. I took my pet here for vaccines, and there was something SUPER shady about this place to begin with. The second I walked in, I just didn't have a good feeling. I just couldn't put my finger on it. My dog was vaccinated for a few years by this time and never did his body react to vaccines the way it did after he was vaccinated here. The vaccines were super cheap and I didn't think there was anything wrong with that, but my dog wouldn't let me touch him for daysss and I thought he was going to die. Literally, I could not even touch him. If I could give this place ZERO stars, I would. It's not even just bc of the vaccines I'm saying this...I do feel bad for talking low on behalf of people's businesses, however, when it comes to animals and their lives, I will speak up and tell you GO SOMEWHERE ELSE and pay the extra cash. Read Less

I recently got a 12 week old kitten, Blue. He is so special to my family. It is our first pet together so we are quite new at this. As nervous as i was to find a vet i called around to several places in the area and when I called this hospital they were immediately kind, compassionate and very helpful. We took him there for his first visit and he loved the experience with Dr. A. As my girlfriend put it the doctor was a "kitty whisper". Just today actually, we had to take him in because he was very lethargic and didn't want to move much last night after a bath. I was so worried, but i called the clinic this morning and they got him right in and took such good care of him. Also were very understanding as far as payment went. They use a Care Credit. I HIGHLY RECOMMEND them!! they are so friendly and make you feel at ease during difficult situations Read Less

I have been a customer of Dr. Hagaman & Dr.A since 1986. I have had 3 wonderful dogs that were my children. I ended up going thru cancer with Cracker which was given great care. My twins Penny Pooh Bear & Sir Charles Dickens were rescues at 3 weeks old got great care to spite being diabetic. They take care of normal a well as special needs pet with super care and support. I have referred many people over the years with both dogs and cats and know a lot of satisfied customers. Read Less