So to start, we have a female chihuahua that is very unsure of new people, when she is scared or uncomfortable she squeals and nips (nothing that would ever draw blood, but more of a defense action). ... Read More
So to start, we have a female chihuahua that is very unsure of new people, when she is scared or uncomfortable she squeals and nips (nothing that would ever draw blood, but more of a defense action). We let the establishment know this prior to them handling our dog. The vet assistants were very caring and helpful to our little fur baby. When the vet came out, (a blonde lady) she seemed intoxicated, she was slurring her words and uncontrollably rolling her eyes back into her head when talking. her eyes were bloodshot and she crept up behind our dog and scared the crud out of her, to where she nipped (didn't touch her tho) the vet then said our dog is very aggressive and she strapped a muzzle on her! (We have never experienced a vet or groomer that has had to do this, she is 5) the handling and care of this vet was very unprofessional and not only that she could not take responsibility for the way she approached our dog. In addition, we came to the establishment for bordetella shots. They explained it would be $17 per dog, we have two, the other one is very good in these situations. When we received the bill, it was for $80!!! somehow they slipped in an "examination" (heartbeat, lungs and teeth) literally only took about 30 seconds. They never even let us know about this exam prior to doing it (really ticks me off) it would be different if they asked us if we would like to have them examined and disclose the price, but instead they just did it! It's as if I was at a store and the cashier threw in an extra item that I never even wanted not only that, an item that costs more than all the other items you are buying! $46 for this exam an exam we didn't need! I'm beside myself right now and not only that, there goes our food money for the week! Thank you Lacey animal hospital. NOT!!! Our dog is now home all violated looking lol I kid you not.To the assistants! You did a great job thank you for making our experience bearable! And for listening to our needs. Read Less