I have a huge issue with them not giving our cat an injectable anti biotic after his tooth extraction and instead making me purchase it and have to give it to my cat orally which I was unable to do adequately, and thus my cat developed an infection that not only caused him a great deal of unnecessary pain and suffering, but also cost us a great deal of extra money to take him back, have them give him the injection of antibiotic which they should have just done in the first place, and have to pay for more pain medication that at that point I couldn't afford. I expressed my dissatisfaction over the antibiotics to the girl at the reception desk . She did not argue or put up any defense . I would also like to add, they charged me over almost 900 dollars for a few shots and tests he needed. The dental work he received was not part of this cost either for the most part, that couldn't go on care credit. My real point is I guess, is that it's not just VCA, I could take him down to Coast, or any other south bay clinic and it would be the same thing. They say they care so much and love your pets etc, and please adopt pets and rescue pets etc, but yet they make the cost of caring for them out of a lot of people's reach. You at least have to have a bank account they can hit every month through care credit (which is no interest to be fair and that's good) for what they're grossly overcharging you for, or no deal. Perhaps they make exceptions,( I don't know what the qualification would be for an exception ) but the whole thing really is getting out of hand, just like our own medical care system. I know there is pet insurance available, but it also is very very costly , there are deductibles and it's hard to afford for average people taking care of families as well as pets. I would just like to say that the antibiotic thing was inexcusable and on vca Hermosa itself, but the skyrocketing costs for pet care, is simply not consistent with the sentiments contained in the mission statements of these places, and should be carefully looked at by all of us. Read Less