My kitty had a badly swollen eye and no one would see us, not even our regular vet who we've been going to for 20 years, and the ladies at Ala Palm made it happen. Dr. Mike was very kind and gentle with my boy and the pricing was very reasonable. We will be going back. Read Less

They were trying to be in my cat even though they only knew my account for maybe 45 minutes. I would recommend this place in the future and if I get any more animals I would be I'll be going back Thank you once again for your kindness in my time of need Read Less

My princess has been coming here for years from boarding, grooming for years, shots, exams and now our new puppy who is almost 12wks old. Yesterday princess who was 7 yrs old had to be put down due to a few issues. I can't say anything bad about this place. Princess grew to love the staff and got lots of love every visit. My mom also been coming here for years for her 2 dogs. Read Less

This is the second vet clinic I've been to in the area, and it seems to be trustworthy. I got an appointment same day and they performed his surgery that afternoon, and cleaned his teeth. They will tell you the options and give you an estimate before you agree to anything. However, my estimate didn't include everything. They forgot to put on and just told me verbally some additional charges, but I agreed and the procedure still stayed within the estimate. They did charge me for an e collar they didn't give me initially, but i called and they fixed it right away. Overall, my cat had surgery to remove a lump,which ended up being benign, but they treated him well (despite how aggressive he is) and his recovery has been good. I am happy with how they have treated my cat. I will say that i asked for my cat to be shaved while under sedation and i was shocked at the cost. I expected $25 max (he has long hair, but he was sedated, and 9 lbs. And it was the vet tech who would have done it, not even a groomer so no styling or special cuts), it was 3x that! For the most part their prices are reasonable, but that blew me away. Read Less

Took my saint bernard there today. She was limping was very worried. The staff and doctor were amazing with her even though she wasn't be the most friendly to the doctor he was extremely patient and caring. He checked her and told me it was probably a sprain he didn't feel anything out of ordinary. He could have charged me for X rays prematurely but was very honest and said she just needed some pain medication and to watch her for a few days. I will definitely use him as our vet and hopefully my shy, skittish baby will get to trust him and like him as I do. I was so nervous at first but turned out amazing because of them. Read Less

Do yourself a favor and do not go here. I have a nine-year-old basset hound Who had some spots that I was worried about. Spent $300 to get them biopsied and then the vet left with no notice and is gone for at least three months and I still don't know what the spots are. Going to have to start all over with another vet. Read Less

This Vet insists you use their petmed123 instead of letting you save money and you other internet sites. So, placed order with them and they honored the other sites price, but never shipped the order because the Vet's licence was suspended. The office now won't/ can't even fill my pets prescription. So here we are going on vacation with no meds. 9/2016 Read Less

I don't even rate this place a one star. Dr T was a jerk.  Treated us like we were the most irresponsible pet owners. Talked down to us. Forgot shot records and he said "well you say you supposedly got shots."  If I ever see this guy again getting his license number to report him.  They need shut down and will never go there again. Read Less

I've been in a three times in the last 4 months. 2 visits for dental cleanings, for 2 of my rescue. They did a good job with both procedures. On the second visit I spoke with the dr. About this yearly itchy skin my dogs get. He wasn't helpful at all. I know it is a seasonal thing, cause it only happens in the summer. He basically said I needed to do skin test to know and that was his help. He was condescending when he spoke to me like I am stupid. I recently rescued a pregnant dog, and took her in for a exam. He didn't listen to her heart or lungs. Didn't look at her teeth. She was showing no signs of illness, but wanted to take a stool sample and ex ray. I actually would have done the ex ray, but after he didn't listen to her heart and lungs, and again he made me feel stupid after I told him I put my dogs on this very expensive vitamins for there skin and coats called Nu Vet. He said I wasted my money. I decided, he was more interested in $ and putting me down. Then actually helping. I am always open to learning anything to better my animals. But this dr. Didn't do a full exam, just weight, and temperature was done, other then worming. Which was extra. I am on the fence as if I will go back.Read Less

Unfortunately, I am not a fan of the newest doc, Dr. Alexander Taub. I have been bringing my animals to this place for years. Over the years the doctors change but I have always gotten the feeling my animals came first... up until now!!! This Dr. Tuab seems to be far more interested in making an extra $$$ then customer service and the well being of my animals. I have no problem paying good money for my animals, but this Dr is outrageous with hidden costs he never talks about. This was my second time with this Dr. I chalked the first outrageous bill to just cost increases and a new dr... but now I know better. I took my cat in to be groomed. My cat hates to be groomed. This is why I take her to the vet and not a groomer. I explain the issues to the front desk. I explain we have been her before and even tell them what they can expect when grooming her. She is going to become aggressive. The girls assure me no problem. If she needs to be sedated the dr will examine her. They tell me it will cost $22 for the exam by the dr. Okay no problem, I did not expect this to be a cheap visit.I get a call 5 hours later, to come pick her up they can't finish. She lunged at the groomer and became aggressive. Okay, but that is why I brought her to you. Long story short... According to them my cat had an anxiety attack, they said, so they couldn't finish. I will have to bring her back another day.  The oxygen they gave her for her anxiety attack cost $30 plus grooming fees. They only shaved 1/2 of her. The most matted areas are still on her. If I returned to complete her grooming it will cost me an additional $230.00. I am frustrated that they did not listen to me when I told them she was going to difficult. I am frustrated that they tried to put my cat through a grooming  session they knew would be disastrous only to "see if it worked", and then wave a $230.00 completion plan in my face... it was all done in very bad taste, I am so disappointed. And I am stuck putting my cat through it again somewhere else just to have it completed. The joke is on them I would have paid $500.00 to have it done right the first time. All I needed was for them to listen to me and then explain what the procedure costs  would look like... instead they stressed out my cat and gave her a f@#k up hair cut!!!! Very disappointing. Read Less

I've been coming here for 3.5 years now. I've seen three different head DR's at this place. This newest one is plan rude. The last few times I've been here. They have tried to sneak in a few charges here and there on my bill. When asked about the item charges. They played it off like oh we thought you wanted that stuff.But today was the last straw for me. On my way home from work I saw a dog roaming the street. It had  a collar & a 8 ft long leash, So I took it to them. I asked them for help and the two girls behind the counter just flat out said no. Then they gave me a sheet with numbers on it. They said it was a list of No-Kill shelters. The first 5 I called  were either voice mails or out of service. Most of the ones that had voice mail.Said in case of emergency contact animal control.So I contacted them again and they said to just call animal control or release he dog where I found it. So now I'm stuck with this dog chained to my fence. Due to the fact my other dogs don't like it. I would keep the dog but I'm at my max limit. Read Less

Today, I had a negative experience with Dr. Alex Taub that left my dog untreated and me surprised that any vet would have such an ego to refuse to alleviate an animal's discomfort. I previously had a positive experience with Dr. Ali and so had no hesitations to return to AlaPalm. My pup has allergies and years back she was severely inflamed, leading us to get a course of antibiotics, a steroid injection, and medicated shampoo. The office staff today (as before) was lovely, both cordial and efficient. I also especially appreciate Jonathan Chase, the office manager, as he helped Bella (my dog) years back and kindly chatted with me about my dog when I made the appointment. I was promptly placed in an exam room and waited for Dr. Taub. Bella is a rescue and while she has come a long way from the shivering puppy who soiled herself continuously when I first received her, she is still hesitant around new people, especially men. When Dr. Taub walked in, she hid behind my legs underneath the bench. He insisted on a physical exam first, although I requested we talk a bit about her health history so that she may have time to become comfortable. He refused, insisting on examination again and made a comment that we would "focus a bit on client education" later. I tried to bring her out multiple times without success, as she flailed and began shaking with her tail between her legs. On the last attempt, he grabbed her back legs and held on with one hand while examining her with the other. I held her head and tried to comfort her as he listened with his stethoscope. I found the introduction to be overly rough and noted the increased anxiety it caused in the room.  After the examination, Dr. Taub began a patronizing drawing and explanation of bacteria, skin, infection, and the immune response. It was very drawn out and he would spell words as if he was talking to a young child. I told him, "I have to let you know, I'm a registered nurse. I understand bacteria and the immune response. I just want to know what your plan is for today." He responded, "Oh, so you speak the language! Good . . . now. Steroids? What do steroids do? That's right! They help with the immune system response. And all of this together, what do we have? I-N-F-L-A-M-M-A-T-I-O-N. Inflammation!" His drawings and explanations kept going. I said, "I'm a little Type A, I have another appointment. I just want to know what we're going for today." He continued to draw and go on about the immune system. I asked him, "Is this just a build up to allergy testing? Because I've looked into it and with the cost, I'm not interested." He kept drawing and not giving discussing the course of treatment as I was requesting. I finally told him, "I have to be honest, I'm getting a little offended here." He responded that he was getting offended. We went back and forth a little bit, with me repeatedly requesting treatment for the dog, saying things like "OK, fine, we don't care for each other. Can we just treat the dog? She's scratching herself bloody." He said, "You know what, I'm going to do you a big favor. There's no charge for the office visit. It's on the house. I'm going to refer you somewhere else and you can have your dog treated somewhere else." I clarified, "So you're saying you're refusing to treat her??" He said, "I'm not refusing. I'd like to treat her. But I'm just too uncomfortable." I responded, "OK, so how about we give Bella what she needs and I'll be on my way and won't ever come here again. She's inflamed, scratching herself to scabs, and has a rash on her face. Let's give her some antibiotics and steroids and I'll move on, not to return." He said again, "I'm not comfortable doing that." I said, "Ok, so you're refusing?" He said, "Yes." I said, "OK, well let's get a witness to you saying that." We went to the lobby and with his office staff being witness, he then agreed to treat her. He said he would go work up a quote. He disappeared into his office for about 20 minutes, then sent out the office manager Jonathan who told me that Dr. Taub again was "too uncomfortable" and didn't want to treat my dog. It was such an unprofessional, cowardly action to agree in front of others and then send out the office manager to again refuse. I saw him come out of his office again and asked him, "So to be clear, again you're refusing to treat the dog?" He did not look at me, did not respond, slowly and calmly walked into his office, and then slammed the door. I had a recommendation from a friend and at this point have another appointment on Saturday but that means another 4 days of my dog scratching and biting herself. I cannot believe that a vet would rather give in to his ego than care for an animal in need, especially when that relief is so simple. Read Less

I would have to agree about the prices are a bit high but the attention to our dog Dakota made the difference. There was practically NO wait time. Right in - got a room and a visit by the doc in about 3-5 minutes.The doc has been cool so far by explaining what he thought, the terms and etc,. and had no problem giving us a price breakdown if indeed we return for business.  Again his office is the main reason we chose him to be honest. I lucked out finding this vet. Read Less

I normally go to Loma Linda animal hospital, but have lived in Highland since 2008. My rescued phalene Papillon needed a dental cleaning. They did a great job, and at a reasonable cost. They called on the second day to check on him. I am pleased and will be returning. Read Less

I've been pretty slow in writing this review because I thought everyone could have a bad experience.  BUT I've decided chances are done.  I've been going to this clinic since I moved here 1.5 years ago.  I've seen 3 doctors and the first two were great.  Unfortunately, I am not a fan of the newest doc, Dr. Alexander Taub.  I visited in June.  It turned out my dog had kidney stones.  The doctor was very rude to me and condescending.  He had stated I needed my dog to go on a special (expensive) diet.  When I said that it was too pricey he made me feel awful.  I finally gave in and agreed.  The clinic sold me the food.  But when I tried to get a prescription for later needs (and a cheaper way) I was refused.  I was told by the docto,r himself, that he was legally only allowed to provide medicines/ food through his sources because he would be "putting my license on the line".  I was upset but I let it go and bought more food through him.  He did agree to one online place (I don't remember which) that he would call in there and only there.  This made me think he was getting a kickback.  And then I got thinking... my previous veterinarian never withheld a prescription or stated it could only go through her.  So I called my old vet (out of town) and was told that I was right.  I could get a prescription and take it wherever I wanted. The final straw occurred when a family member went to this place (previous good experience) and the same doctor saw the dog.  Again rude.  very rude.  I gave it a two star because the previous doctors were good and I did get the medicine I needed.  Also I'm still very happy with the office staff.  But I'm leaning towards one star.  I will not be going back.  (I did call the clinic to state I was unhappy and would not be going back. I explained about my family member and my own visit as well as what I found from my previous vet about the meds.  I was told "I'm sorry you feel that way". ) Read Less

Took my daughters lab Ollie to get her checked out (12 yrs old) hip problems. The staff & Dr were super nice & explained everything to myself and my daughter. I would recommend this place to other animal Moms, Dads & Grandmas. Read Less

I had a 4:30 appointment to have my beloved Oreo (18 year old cat) put to sleep today. I specifically made the appointment instead of just walking in so that I could cause my beloved Oreo as little stress as possible. I was left in the waiting room for 35 minutes while they waited on several customers who were there to pick up their animals from surgeries or grooming. These people all entered after me and did not have an appointment. There were several big dogs in and out of the waiting room who barked and even got into a fight. My poor Oreo was very scared. The vet came out and chatted with a man picking up his dog so I know he wasn't with another animal. I was so stressed and felt like I could throw up as the time dragged on. After 35 minutes I just got up and took my kitty and went to my car and cried all the way home. I was so distraught my sister called the Hospital to talk to them and both the receptionist and the Vet said that depending on what the walk in situation was it could take priority over my appointment. The only people they waited on while I sat were NOT emergencies. The doctor told my sister that if my kitty was so sick maybe I should have taken him to the Vet Emergency Hospital instead of to him. He was very rude to my sister and told her she was wasting his time keeping him on the phone when they were closed and he could be helping the clients still in his hospital instead of talking to her. Mind you they close at 5 P.M. and I finally gave up and went home at 5:05 AND I HAD AN APPOINTMENT!!!!!!! This Vet has no compassion for the relationship between a pet and their owner. It is hard enough to come to the realization it was time to put my beloved to sleep, I didn't deserve the additional stress and rudeness I experienced today. And now I have to find a new vet and go through the heartbreak again. Read Less

I was referred to Alapalm by a friend. I took my Baby Max here to get a tooth extracted. The place is small but very nice all the workers there were so friendly and kept me informed during Max surgery. Max doctor was awesome!!! He spent so much time with max and I and gave me so much information. He never was in a rush to move on to his next patient. And that's what means the most to me. Knowing that he cared as much as I do. The whole team at Alapalm was so caring. Sedna Mosley who works there kept me informed and helped me so much. She is a true dog lover and made me feel so comfortable about leaving my dog there. I was quoted by another veterinarian in Redlands/Mentone for the same tooth extraction surgery between 770 and 890 dollars. Alapalm did the surgery and I only paid 195.00 needless to say I won't ever go back to the other place. I now have a new Veterinarian and couldn't be more happier!!! Thank you Dr, Sedna Mosley, Johnathan, and all of the Alapalm team. You guys are wonderful!!! See you all soon when Max gets his stitches out and then shots for all my babies. Ps Max says thank you also.Read Less

I am no longer a fan. I had 2-3 good experiences here, but the last 2 have been very disappointing. In one, the vet was way too rough with my dog after I brought him in for a possible leg sprain (he kept cranking on his joints, way harder than the emergency vet I had to take him to afterwards by the insistence of the alapalm vet). Also, at A la Palm during this visit, the doctor completely freaked me out and told me it was almost a certainty that my dog ruptured his ACL (anterior cruciate ligament) and needed emergency surgery. Turned out, he was fine, and I don't appreciate how much the vet scared me about how high the likelihood was of an ACL rip- he could have recommended me follow up with an urgent care without freaking me out so much to the point I cried in my car the whole way over to urgent care. Most recently, I found them to be difficult and unreasonable when I brought in my dogs for kennel cough. They gave me an unnecessarily hard time about where they would send the prescription, told me there were NO medication alternatives to doxycycline even after i said I couldn't afford the almost $400 CVS wanted for the pills and wouldn't work with me at all. They were no help in obtaining this med for a lesser price. I talked to a friend bc I was really stressed about getting them this medication, and she recommended I call Loma Linda Animal Hospital. They sold me the doxycycline for $84 and didn't give me a bunch of crap. I will not return to A La Palm ever even though the vet visits were only $20. Also, Sedna no longer works there, and she was the best part of this vet clinic.Read Less

I am no longer a fan. I had 2-3 good experiences here, but the last 2 have been very disappointing. In one, the vet was way too rough with my dog after I brought him in for a possible leg sprain (he kept cranking on his joints, way harder than the emergency vet I had to take him to afterwards by the insistence of the alapalm vet). Also, at A la Palm during this visit, the doctor completely freaked me out and told me it was almost a certainty that my dog ruptured his ACL (an…terior cruciate ligament) and needed emergency surgery. Turned out, he was fine, and I don't appreciate how much the vet scared me about how high the likelihood was of an ACL rip- he could have recommended me follow up with an urgent care without freaking me out so much to the point I cried in my car the whole way over to urgent care. Most recently, I found them to be difficult and unreasonable when I brought in my dogs for kennel cough. They gave me an unnecessarily hard time about where they would send the prescription, told me there were NO medication alternatives to doxycycline even after i said I couldn't afford the almost $400 CVS wanted for the pills and wouldn't work with me at all. They were no help in obtaining this med for a lesser price. I talked to a friend bc I was really stressed about getting them this medication, and she recommended I call Loma Linda Animal Hospital. They sold me the doxycycline for $84 and didn't give me a bunch of crap. I will not return to A La Palm ever even though the vet visits were only $20. Also, Sedna no longer works there, and she was the best part of this vet clinic. Afficher la suite Read Less

I am no longer a fan.  I will never return.I had 2-3 good experiences here, but the last 2 have been very disappointing.  In one, the vet (Dr. Ali) was way too rough with my dog after I brought him in for a possible leg sprain (he kept cranking on his joints, way harder than the emergency vet I had to take him to afterwards by the insistence of the alapalm vet). Also, at A la Palm during this visit, the doctor completely freaked me out and told me it was almost a certainty that my dog ruptured his ACL (anterior cruciate ligament) and needed emergency surgery.  Turned out, he was fine, and I don't appreciate how much the vet scared me about how high the likelihood was of an ACL rip- he could have recommended me follow up with an urgent care without freaking me out so much to the point I cried in my car the whole way over to urgent care.Most recently, I found them to be difficult and unreasonable when I brought in my dogs for kennel cough. They gave me an unnecessarily hard time about where they would send the prescription, told me there were NO medication alternatives to doxycycline even after i said I couldn't afford the almost $400 CVS wanted for the pills and wouldn't work with me at all.  They were no help in obtaining this med for a lesser price.  They gave me a bunch of crap about several other things too.I talked to a friend bc I was really stressed about getting them this medication, and she recommended I call Loma Linda Animal Hospital. They sold me the doxycycline for $84, no problems at all, made it easy for me to obtain it.  I will not return to A La Palm ever even though the vet visits were only $20.The new vet also made me feel uncomfortable.  The best description of him I can come up with is "smarmy", meaning excessively friendly, obviously over-the-top fake nice.  I don't trust anyone who acts like that- genuinely nice people don't have to pretend.  And two of the new vet tech girls were very nice but clearly incompetent -one wasn't even comfortable trimming a dog's nails.  What?? Did she gets ANY training? Not her fault, she's not competent for hire.Also, Sedna no longer works there, and she was the best part of this vet clinic. Read Less

After taking my cat to two different vets with no successful diagnosis I finally tried Dr. Major at Ala Palm. The experience has been great. She has been so helpful, thorough, and caring. My cat is finally feeling better and on his way back to living a healthful life! I will definitely be taking all of my pets here from now on. My only complaint... that I didn't take my kitty here a long time ago!! Read Less