The staff at the front is very friendly and simply wonderful. The doctors, however, are not so great. The first one we saw seemed really distracted. Kept repeating questions, after forgetting the answer literally 20 seconds later. "How old is your dog?" "Ten years." "Hmm. So your dog is seven years old..." "No, ten years." "Oh, right, ten years. So I think we should do some bloodwork.... how old is your dog again? Seven years?" "No, ten years!" That literally went on and on like that through the entire visit. The second doctor we saw kept dismissing things we said, and telling us how he didn't believe us. Very rude, and why would we be dishonest? We just want our dog to get better. Read Less

Normally I don't share when I'm upset but I am pissed!!!! Cassie has been itchy for the past few days and now has a few spots that she made bloody and knotted up the hair. Being a good furry mom I called the doctor, plus she needed a check up and her yearly boosters. They didn't have a morning open until today. In the mean time, I can't just let her be itchy and uncomfortable, so i went to the store to get oatmeal wash and a spray. Plus I have cleaned out the spots and used aloe. (Many people I have talked to said it looks like a hot spot or maybe flees) Since then she has been doing way better but I still wanted to make sure. (Bc I'm not a doctor and I want her to live a long and healthily life) So I take her to our normal place- Highland Village Pet Hospital- the lady at the front greets us (super nice) and asks the normal questions. Then the nurse comes (super nice) and weights her, pets her, helps makes her feel comfortable. Cassie, thought is not a fan of the vet, normally does ok and does not freak out. At this point she is still doing fine. Doctor comes in- her whole mood changes. He tells me i need to hug her and to cover her eyes while he gives the shots. Never before has this been needed! She is freaking out and not having any of this. I'm gonna trust that my dog feels something is up. She has never acted this way. So now, I'm like what the hell is up???? So he asks about her spots- I start to tell him what has been happening and he cuts me off many times. Then asked to see the spot but Cassie is not having it. He doesn't even really look at her and check to see all the spots or make sure she's ok. I lifted her up but you can't see anything. So he starts talking about her teeth and showing me how I should be brushing and that we need to bring her in to get them deep cleaned, etc etc etc...... um what about the reason i brought her in? So i ask again- whats wrong with my baby girl and why is she itching to the point of drawing blood????? Still haven't checked her out- looked at her skin, or even felt her fur- her tells me I should start her on treatments right away. Said it is common and could just be allergies..... UM wait a minute- you are guessing and telling me I need to do something and put things in her body with out testing or actually looking at her????? Yeah no! So Im starting to get pissed and he's talking to me as if Im dumb- telling me that even over night this could be a huge problem. We need to start treatment. No- you didn't even check her out! So i asked again- is she healthy? He told me she seems fine, right? WHAT!?!?!?!?!?!?! No, something is bugging her and thats the main reason I took her in. So I told him i will not being doing treatment- so he said fine and that I should really think about it. As he started to leave in a heist, he asked was there anything else? Yes! Is she ok? Are you going to actually look at her? Not really answering my questions nor listening to me, keeps cutting me off and then I give up and said no, so he just left! NOT OK! IM PISSED! The nurse comes back in and can see I'm not happy. Still being sweet, she tells me I can make an appointment with the owner. Cassie's whole mood changed once the nurse came in..... she must know Dr. John Cho is a huge jerk! I will continue to watch over her closely and continue to do what i have been but now I'm worried about what shots he gave her 2 shots and something oral- my description paper shows only two things. (maybe there has to be two forms of shots, idk) Poor Cassie is now resting and staying inside- Mama's pissed and trying to calm down!!!!! Read Less

I took my dog into them ve twith an ingered leg they told me she needed surgery, Did x ray's andr a blood test to make sure she was healthy $300.00 later... They said they had to bring in a surgen... he never showed up. They never did the surgery...JUST IN THIS FOR THE MONEY. Read Less

I've had my cat Booster for the the last 8 years it wouldn't know what to do if I lost her. So, when her limping I made an appointment & took her in right away.They're a very patient & caring staff because I was worried almost sick. And, I'm happy to be taking my Booster to them. Read Less

I have been taking my animals here since 1997!!! I love this place. They care very much for animals and it shows. Not only have they done routine visits, they have literally saved the life of a couple of our dogs and cat. I have recommended this vet to several of my friends and co-workers and they couldn't be happier. I will continue to recommend them to anyone who is looking for a place to take their fur babies!!!! Read Less

I am very disappointed in this place. I took my dog in there because he lost a tremendous amount of weight and wasn't eating. Paid over $300 for medication that he didn't need and blood work that clearly showed my dog had cancer. He never received the proper diagnosis or treatment after the results came back, just prescribed two more medications for $116. I winded up taking my dog to another vet, who properly diagnosed him based off of the blood work that was done at this facility. Needless to say, my dog suffered a few more weeks after taking him here and ended up passing away from liver cancer. I will never go here again or ever recommend this place to anyone. Read Less

When I heard there was a local vet that offered discounted rates for neutering and spaying pets on Tuesdays, I was a little concerned about the quality of the work being done. But being unemployed and needing the cheapest possible price, I went for it. And I am VERY happy with the results. The wait was minimal, I waited maybe 20 min to get my dog in for surgery (filling out paperwork, etc), and when I brought him back to get the sutures taken out, I didn't wait at all and it only took 2 min. They answered all of my questions and was very helpful. I never did meet the actual Vet, so I cannot say much about that. However, the staff was very sweet and they all were very kind. And even with a pet that can't stay still for more than 2 min and insisted on being active right after surgery, I never had any issues with the sutures. I will continue using this pet hospital for the general care of my pet. Read Less

My family and I love this place. They have taken care of our pets for years. They love animals and it shows in the quality of their work and the way they care about them. Dr.Yuhan has kept our dog Gus walking and saved our cat from a severe abscess, as well as routine care for other pets. I heartily recommend them. Read Less