Blue Cross Pet Hospital

Back in January our 13 year old husky/shepard rescue had a seizure...I thought she'd had a stroke and was ready to let her go. The vet we'd used for years isn't open Saturdays but I knew my daughter was using someone she really liked, so I called her. We were the first to be seen, Dr. Howe asked many questions about the seizure while doing a table exam on poor Ramona, who could not stand. The initial diagnosis was probably vertigo related. We left Ray for a more thorough exam and tests (while we went for a walk), came back 90 minutes later to a walking-ish, tail-wagging animal, medications, diagnosis and acceptable bill. I was thrilled with the knowledge, care and attention my Ramona got. But it get's better. After recommended dental work, including extractions, Ramona came home in March cleaner, sleeker and less shedding than I've seen in the years since mobile groomers refused bathe her at home (big, jumpy, angry...knew how to get a muzzle off). Again, healthy mouth, gums and easy recovery from extractions at reasonable cost we understood up front. So, when I had the big family holiday dinner recently, Ramona spent the morning with Blue Cross for grooming. While there I asked about some of the vertigo meds, which they price-matched with on-line purveyors, Julie apprised me of needed vacinations (after SHE contacted the previous vet), and my doggie was a happy, clean, cuddleable camper for the guests. I am a dedicated Blue Cross Pet Hospital fan, for all they do, who they are and the care my current and future pets get. Unfortunately, my daughter's two kitties moved to Denver! Read Less

Blue Cross pet hospital has been a life saver both times I have been. It's never fun having to take a pet in for an emergency, but the folks at Blue Cross really make it as stress free an experience as possible. I won't go into detail as the reasons I've been but they have gone above and beyond my expectations. The last time I went in I was low on funds and they still allowed me to make payments to make it easier for me. I am forever grateful for the help they have provided. Read Less

We have taken our dogs to Blue Cross for about 20 years. Dr. James Walters had been their vet.  He has been a kind and gentle man who connected with our family fur babies.On June 10, 2017 we made the difficult decision to bring our 17-1/2 yr. old retriever mix Mandy to Blue Cross for her last day Dr. Walters was not available to help but Dr. Jones and the staff were and helped us say goodbye to the very best dog we have ever known. A couple of weeks later we picked up Nancy's ashes, card with her paw print and lock of fur contained in a little box. The sympathy card from Blue Cross was heartwarming and appreciated.However, today we received a letter from UC Davis letting us know that Dr. Walters made a memorial donation in Mandy's memory. Many thanks for being a great pet hospital with a terrific staff. Our tears of sadness had subsided and now they begin again in thankfulness for Blue Cross Pet Hospital's beautiful kindness. Read Less

I've been taking Bandit to Blue Cross since he was a puppy and he is 8 yrs old now. Blue Cross takes care of my babies (I have a new rescue baby now) as if they were their own and that's with the best of "LOVE, CARE, & GENUINE CONCERN, WITHOUT RESERVATION. For that I am truly grateful and I recommend Blue Cross to all my family and friends who are in need of a 5Star Vet/Pet Hospital. Even if I move. I'd drive back rather than change Doctors. Real Talk!!! B L U E C R O S S R O C K S ! ! ! Read Less

Feel like I've just been robbed. I took my dog leo to get his eye checked here since no other vet was open on Sundays and I didn't want my dog to be suffering and I am just very unsatisfied. Leo has Cherry eye, for those who don't know what cherry eye is. It's the swelling of the tear duct. The first time he got it, I took him to another vet called Sharp's pet hospital and for $80 dollars they fixed his tear duct and gave me eye drops for medication. Now it happened again today on 05/21/2017 and my regular vet wasn't open so I took him here to blue cross. They charged me $270 dollars and they couldn't get the tear duct back in place and left my poor leo very sedated with anesthetics. I should of just waited 'till tomorrow€... Read Less

I started taking my dogs here 7 years ago and have watched the prices double and then triple under what seems to be new management. They are really close to me but I literally can't afford to go there anymore. Their bloodwork for dogs costs more than for a human. Read Less

Friendly neighborhood full service veterinary clinic for your pets. They have several ling-term vets that practice here. Besides the expected services, they also offer anesthesia-free cleanings once a month. Reservations are highly recommended specially on weekends. Like most vets these days, you should review the services that will be done and tell them to skip unnecessary ones. Otherwise your bill will clim quickly. Their prescriptions are usually 15-20% higher than online but they do have most of them in stock.Read Less

This is the only vet I'll bring my dog to. Their care and attention is amazing. They are upfront about pricing and will do what they can to work with you. They are always amazingly considerate of dogs with social anxiety and have treated both Scooby and me with respect. Best vet if you ask me! Read Less

This is what happens when you board your dog at Hollywood Dog Training. Rick Karl refuses to pay for follow up visits after one of his guillotine doors fell on Duke's tail. He admitted he was left injured for what could have been hours before anyone noticed blood in the kennel. I had been nothing but understanding. I just wanted to do what was best for Duke; accidents happen. However, Rick admitted to putting Duke in the same kennels as the one in which he was injured. THEY STILL HAVEN'T HAD THE DOORS LOOKED AT PER RICK. They also were evading trips to the vet, wrapping his tail themselves, which may have caused addition injury and subsequent pain. My rescue, now 9 1/2, is now suffering from separation anxiety, nightmares, hot spots due to duress and endless trips to the vet. Even knowing the events, Blue Cross Pet Hospital let Rick refuse payment.Read Less

After searching and searching I found a veterinarian office I really like. Everyone is down to earth and polite at this office. I feel there prices are reasonable and I've only experienced excellent care for my german sheapard. I'm very pleased to be a clinic of Blue Cross pet hospital and plan on staying one for a long time. Read Less

I want to thank Dr. Howe for taking such amazing care of my hamster Otis!!!! Since I've brought him home today I've notice my Otis being himself again! Thank you Dr. Howe and all the staff there for being so great with Otis Read Less

Blue Cross Pet hospital is one of our favorite vets that work with rescue dogs! They were integral in helping us with our rescue dog from Tijuana and several other of our rescues requiring medical care. Dr. Jones and all of the other vets are awesome and the front office staff and vet tech staff has always been amazing and helpful for us!Read Less

I love Blue Cross Pet Hospital and the staff there. I have the good fortune to have pets with eccentric problems...and they never stump the vets at Blue Cross. I have a 15.5 yr old pointer mix that had a stroke...but we didnt know that...Blue Cross nailed it!. My precious 8 yr old Doxie had a disc issue, but not your typical disc issue...Blue Cross Nailed it!!! My crazy 5 yr old tuxedo kitty managed to wreak his back foot due to having a disc rupture in his back...so he dragged his heel...causing him to wear a hole in his foot!!! oh yeah, my pets keep me guessing. Blue Cross came through again with a surgery and after care that got him back on all fours! I kind of love them at Blue Cross. Read Less

Blue Cross Pet Hospital is great!!! The staff is very nice and the Dr that took care of my Lucy was exceptional. She came out to meet us and to introduce herself. The ease of scheduling and appointment was super nice, and they have a web portal to make things easier on you. The staff at Blue Cross, well I just can't say enough. I live near the pet hospital and when I walk my Lucy by the vet's office she get's excited to see the place, that's how nice they were to my Lucy. She can't get enough of them lol. Great Dr's and staff. Thank you Blue Cross for taking such good care of my Lucy. Read Less

I have mixed feelings about this place. There are some big pluses and big minuses, which is why I'm at 3 stars, right in the middle. Pluses: They do provide very good care and are well staffed with nice people. I have a mini dachshund who I've been bringing here for about a year and a half. He's super low maintenance, but has had a few moments when he's needed big procedures ("big" meaning costly) or emergency visits and he's always been treated well and had his issues taken care of. A couple of those were false alarms, but I'm not a vet, and couldn't have known unless I took him in. He also had a full teeth cleaning and they did a great job. Minuses: EXPENSIVE!! Anyone who tells you this place is reasonably priced is full of it. Not to mention they nickel and dime you on everything and will ALWAYS up-sell you or include extras that sound like requirements. It's unfortunate because they operate like a profitable business, not a hospital. Granted, they are good at what they do, but they certainly don't try to make it easy for you. It's very frustrating to me because it taints every experience. I hate that I have to be skeptical of every little procedure and medication and try to figure out if my dog actually needs it, or if it's extra. Most of the time I begrudgingly agree to whatever and take the hit, but others I sound like the untrusting parent, which makes me feel like a dick when they're the ones forcing me into that position. Also, because they operate like a business, the vets/staff can often be a little impersonal and I sometimes question their diagnosis/treatment process. It doesn't really feel like they are trying... certainly not negligent, just kinda like they have a general list for certain symptoms and its easier to just do all of them because then they don't really have to think too hard about it and, hey, more treatment means more money! Don't get me wrong, I'm not against paying for quality care, but there's a better way to do it. I used to go to Presidio Way when I lived in San Francisco. They were expensive too, but their vets were super personable, very caring, and awesome. They always remembered me and gave it to me straight. They would give me options and talk me through everything so I didn't have to guess, and they didn't nickel and dime me. I felt like a patient, not walking wallet. It instilled confidence and trust, not skepticism. Conclusion: It's like owning a BMW without a warranty... the dealership will always charge you an arm and a leg for everything whether you need it or not, but your car will always run great when they're done. I look at as a necessary evil. I care about my dog, so I put up with it, and I'll continue to do so until something better comes along (which I hope is soon!).Read Less