The staff here is always extremely friendly and courteous. Dr. BARTON is extremely thorough and helpful! She answered all my questions when my bulldog baby had a small ear infection, and she wrote down instructions for me so I couldn't forget. I wouldn't think of taking my baby anywhere else because I love the whole staff here so much.Read Less

The assistant is beyond RUDE!!! I came in with my cat in my arms because she couldn't move & was in pain. I walk up to the counter and patiently waited for the woman sitting a the counter to call me over. She looks up at me, with a smug look on her face & said "did you need something". (Of course i need something my cat is dying in my arms!!!!) I tell her I need to see the vet. She gets on the phone and says " we close in 50 minutes" finishes her conversation & then tells me they are closing soon and I should go elsewhere. After I decided to go somewhere else & I'm standing there googling other hospitals. She tells me she knows how I feel because she just had to put down her cat. If you know how I feel you would try to help me. NEVER BRINGING MY PETS HERE!!! Read Less

Negligence and Malpractice. I have a 3 year old Dachshund who needed his shots. I took him here and had a good experience with the dr and the assistant they were both very gentle with my little dude with all of his shots. They told me if he started to have a reaction to bring him back right away. When I get him home he started Vomiting severely so I called and brought him back, Dr. Medina had him taken to the back and he gave him a bother shot this time with Benadryl. Here is where I got upset and question this places practices. They charged me for the shot of Benadryl, then told me that Doxies are notorious for having bad reactions to shots and that next time we won't do all of them at once. So this guy knew that my dog would probably have a reaction to all of the shots and he went a head and did them all at once anyways. Then they charged me to fix their mistake! To top it all off they then gave me the wrong receipt with someone else's information on it so I had to go back for My dog's. I won't be bringing any of my other animals here again. Read Less

DO NOT SPEND YOUR MONEY HERE!!!!! IF YOU LOVE YOUR PET SAVE YOUR MONEY AND DO A LITTLE RESEARCH. GET PET INSURANCE OR GO TO THE FOLLOWING: Newport animal hospital Dr. D or Dr. Heathcock 949-706-8380Newport-Mesa animal hospital Dr. Tom Irwin 949 642-2100Brookfield in fountain valley. The Above-mentioned places never once tried to upsell me anything Banefield has elevated prices for services that are common and should be fairly and competitively priced. They take complete advantage after you are sold their pet plan!!! Message me and I will give you sound and solid advice!!!! If you're going in on an emergency DO NOT LET THEM SELL YOU THAT CRAP PLAN! Banefield- don't bother to reply. I'm sure we'll be in touch!  consumeraffairs.com/news… Read Less

I was hesitant due to the 3-star review, but it was Labor Day and our regular vet was closed.We have a French Bulldog pup that has had Giardia for about 2 months, he's been vomiting and having diarrhea for a while leading up to the visit.Dr. Melvin and Robert were extremely knowledgeable and exuded confidence that we haven't seen at previous vets before. They tested for Giardia in front of us and the test came back Negative (which was cool to see, because we know they aren't trying to pull one over on us). He could've been free of Giardia for a while leading up to the visit, but the old vet continuously gave the same medication without further testing to see if he still had it. They prescribed what I felt to be the most logical medication for his symptoms. They asked a multitude of questions to really find out what was going on with him and genuinely showed compassion. They spent the time to build rapport with us and our dogs.Pricing was on par with the 5-star rated vet we were going to. No extra, unnecessary work was conducted, and we left happy patients. This will be our new home base for our pups.Also the meds have been working very well, his stool has been healthy and vomiting has stopped.Thanks again! Read Less

We have two French Bulldogs and got the Banfield wellness plan when they were puppies. The plan was good while they were young because of all the vaccinations but wouldn't recommend the plan past that. We have been misdiagnosed multiple times. The most recent was we took our pup in for what seemed like a stuffy nose. They recommended antibiotics and chest xrays for pneumonia (several hundred dollar procedure). We declined and went to Magnolia Pet Hospital. They found it was just a skin irritation near the nose and it was cleared in days. Seems like this place is "freshman squad" of vets where they don't really know what's going on but recommend the most expensive option. I'm no expert but would question everything and get a second option... Read Less

This was my location of choice until they recently got new staff. This location isn't fully equipped for certain procedures. My pet is insured through Banfield so instead of referring me to another Banfield, these idiots referred me to a private hospital (this person is obviously getting kickbacks from whoever they referred me to). I took my pet to this specialist they referred me to, and on top of my consultation fee the other hospital wanted $4,000 to do the procedure!!!If you have pet insurance through them, I would suggest going to a different location that is fully equipped with surgical equipment and x-rays. Read Less

The doctor was fineBut when I went to call for another appointment for my CDK kitty the receptionist Acted like I was asking her where the toilet paper was at wal mart .No kindness in her voice and after I said thank you for booking my appointment  I got an uh huh and she hung up.What kind of customer service is that from an animal hospital where people take  their furry lil dying children for meds. I was already upset and crying due to the fact my  fur baby is getting sicker. Then I get  mrs B$$$tch on the phone.Petsmart corporate needs to call their own people and do surprise calls on them. That gal needs fired. Read Less

Horrible, horrible appt.! The vet and asst. Are VERY disorganized & did not have any communications w/each other as they made me and my dog wait for a long time..apart! I saw through the window of the office as my dog was barking and howling for me for 30+mins while they did NOTHING! She wasHooked onto the side of the exam table, scared and in pain as they made her wait,& wait,& wait!  Next time if this ever happens, i will walk right into the back room and retrieve my poor dog! They also said they needed to do a certain eye-pressure test, (which they did not do),& tried to charge me for it...when earlier, the asst. Mentioned to me that the machine was broken!!  They are sooo disorganized, and do NOT communicate with the doctors, I definitely feel as if it is dangerous! i will NOT ever go back! Read Less

So far we've been to the Banfield Pet Hospital a half dozen times to get a series of shots for a puppy they're very kind very friendly . the appointment time goes by quickly and they are knowledgeable and helped us out a lot of good advice Read Less

The receptionists at this hospital have been nothing but wonderful every time I come to buy flea product. I haven't seen the vet, nor do I think I will but the front desk is the type of front desk that I wish I had when I managed the Banfield in Monrovia. Top notch! Read Less

They go out of the way to push their insurance.  They don't tell you that if your pet dies, you can not cancel. They go out of the way to say its not 'insurance' because they want to avoid being regulated by a states department of insurance that way.  I should have known not to take them at their word when they implied that the monthly payment was a wellness plan that offered discounted services.And that is where they get you, because you are contractually required to keep their 'wellness plan,' even if your pet dies.  If they called in insurance, they would have to allow you to cancel.DO NOT TAKE THEM AT THEIR WORD.  Now, when I ask to cancel, if they would have said I have to pay a fee for the services that I supposedly received under the plan because I was canceling early, I would have been a bit upset, but OK with it.  I would have paid the fee and not written a review.BUT INSTEAD THEY ACTUALLY HAVE THE NERVE TO SAY I SHOULD KEEP PAYING MONTHLY FOR A DEAD PET.If they are this sleazy about the insurance they sell, they will be sleazy about everything else too.Buy real insurance for your pet, that is regulated by the state, and go to a real vet. Read Less

Horrible service. My cat was seriously ill and in distress and they would not treat him because we couldn't prove he'd had his vaccinations and I couldn't prove it because his regular vet is closed on Sunday. So they turned him away. Fortunately, we found another vet open on Sunday who took him in and saved his life. These people have no compassion if they will turn away such an obviously ill animal over paperwork. Read Less

WISH I COULD GIVE IT NO STARS!!They have the WORST customer service I have ever experienced. They do not care about you or your pet, and once they get their money they will treat you like shit. The "vet" is a typical grimy sales person and will try to sell you as much crap as possible that has nothing to do with your pet's needs. They give mixed information...none of their employees are on the same page. DO NOT GO HERE!!! Seriously HORRIBLE! Read Less

This is one of many Banfield pet hospitals I've been to and this one by far has the best of staff. They walk you through what your pets issues are honest about what you need to do (monetary-wise) to keep your pet healthy.  They don't try to oversell you on products and prescriptive drugs, unlike other Banfield hospitals I've been too. Read Less

This has been BY FAR the worst experience I have had with any of my animals. I will start with the positive first: The staff (receptionist) was very friendly. That's the end of that. Abus, my German Shepherd is a difficult puppy- I am the first to admit it. He is anxious around strangers and doesn't love it when people touch him, much less prod him around his face, ears, etc. He had one testicle that did not descend, so the vet needed to exam his stomach to try and locate it before the actual surgery. That being said, I was fully expecting the veterinarian to have to sedate him in order to exam his stomach area before the surgery. Before any kind of exam was done, they had me wait for over an hour before the vet was able to come in to look at him. I was peeved, but not angry. They then let me know that my insurance was not going to cover the full neuter - also fully expecting that - but quoted me AT MOST a $300.00 procedure. Again, not a problem, I was fully prepared for that.Albus had an abdominal cryptorichid neuter surgery done here (he had one testicle that had not descended, so they had to cut into his stomach to retrieve it.) I dropped Albus off on May 30th at 7:00 AM. At 11:00 AM they called me to tell me they could not proceed because Albus was not allowing them to sedate him- 4 hours after I had left him. They said they would be in contact with me. I called an hour later to see how it was going, and they let me know that they were able to sedate him and that the surgery was underway. I went to pick him up, and the veterinarian let me know that there would be "bleeders" or bruises under his skin, so not to be alarmed at the amount of terrible bruising that my dog had, and would have during his healing process. When I got him, he had urinated and defecated all over himself, and it seemed he had been sitting in it for quite some time. A very nice staff person did the best he could to clean it WHEN I PICKED HIM UP, some hours after the procedure.The final cost of the surgery was about $600, twice as much as I was expecting, which I paid happily because I wanted my dog to be home, safe and calm. The vet let me know they had done internal stitches, which would be a safer bet. She let me know that if possible, to place a warm  pad on Albus's stomach to relieve the pain. Albus would not let me, or anyone else, near his stomach and became VERY defensive if touched. I didn't worry because the vet told me it would be tender, on top of   the fact that Albus is a bit anxious.5 days after his surgery, Albus started bleeding EVERYWHERE. He was laying down, stood up, and then blood started to pour out of him. It was later in the evening, and Banfield was already closed, so I started frantically calling pet hospitals near me. Dr. Kim of JYK Veterinary Clinic in Huntington Beach off Warner took Albus in at 8:00 PM. He called me to let me know that he would have to cut into Albus's stomach because the bleeding was internal. He gave me updates every few hours throughout the night, and stayed with Albus all the way until 6:00 the next morning. When I went to pick Albus up, Dr. Kim let me know a few things: 1.) Albus was internally bleeding from the surgery done at Banfield.2.) The stitches caused an infection in his abdomen.My 8 month old puppy had to be cut open TWICE IN LESS THAN ONE WEEK for something that should have been a one-time fix. I left Dr. Kim's office with two new antibiotics (and now a third for the infection) and a $1400.00 bill for the procedure, which I was happy to pay knowing Albus was going to be okay.  He is on a crazy pill cocktail of antibiotics, pain medicine, and anti-inflamatories, just to rectify the bad neuter job.I called Banfield to explain the situation and requested they cancel my insurance, at the time I didn't request any penalties be paid by Banfield, or for the surgery I had to get done for Albus as a result of their botched neuter. They informed me that there would be an exit fee of about $1000.00, which was obviously not going to happen. They then directed me to call the manager at Huntington, Susan. I have since called many times, and Susan either has not been there or is dodging my calls. She is also not returning my calls. I am looking into perusing legal action against Banfield. I am looking into not only cancelling, but now getting them to pay all vet fees I had to cover because of the internal bleeding and infection.Since Dr. Kim performed surgery on Albus, he was immediately better. 3 days after the surgery, and he was back to his normal self. He let's me get near his stitches to apply the warm pad no problem. The source for all of his PTSD around his stomach was that he was in terrible pain and bleeding. Dr. Kim fixed him right up.PLEASE PET PARENTS. PLEASE PLEASE PLEASE NEVER EVER EVER SEND YOUR PET TO ANY BANFIELD EVER. It will be the worst decision you will ever make for your animal. Read Less

I like to be objective and fair, and to that end, I will start with compliments....the techs/assistants are very kind and helpful, and I believe they earnestly love animals and care for our pets.  This used to be a great place, and I've watched changes take place over the past couple of years that are pretty unsettling.  They have been going through a period where they cannot keep doctors, and after some checking around, I know why.  Corporate profit mongering.  Everything is about sales, sales, sales....and the truly committed doctors won't sell out and they move on.  I've seen this all along the way, having had the 'wellness plan' for two years now. To varying degrees, each 'covered' visit is riddled with sales pressure, almost a desperation to sell you something unnecessary before you leave.  At times, they word things to tug at your heart strings for your pet, to the point in my case I end up spending money 'just in case'.Even more disturbing is the fact that several staff members have acknowledged that this is their corporate structure, that they can't keep the honest, reputable vets, with the most recent one actually telling be 'I felt like I sold my soul by coming here'.The straw that broke the camel's back was this past weekend when I took my dog in with an unknown type injury....I believed it was not a serious or debilitating injury, but I knew he was in pain and just needed peace of mind from a professional.  When I was checking him in, I described the circumstances, and before she even laid a hand or an I on my dog, she started pitching an upgrade to a higher level of 'plan' that would include blood and x-rays for only $20 more per month....with three months left on my existing plan.  I declined, and asked her to start by at least examining my dog and seeing if anything indicated the need for blood or x-rays.I left my dog there for the day, and finally got a call about 8 hours later....she could not find any obvious injuries, he had likely over-exerted himself playing rough, and was just pretty sore.  She still had the audacity to push x-rays 'just in case'.  I declined, and she told me--not asked me-that she was 'sending him home with three medications', two weeks worth. After some in-depth discussion, we agreed that it was not actually necessary, and I agreed to a single pain injection and one med to take home, one weeks worth.When I arrived to pick him up, I was surprised at the amount of the bill.  I questioned it, especially since they were 'sending home' two weeks worth of two medications, which is not what we discussed. I took the doctor aside out of respect for other customers and expressed my opinions. She tried to tell me that she was not motivated by sales, that everything she recommended was a medical necessity.  I finally agreed to take both meds for one week just to get out of there. The important thing is that my dog was medicated for a couple of days, as I told the doctor would happen, and he's fit as a fiddle.  I'm grateful to have had his pain relieved for the couple of days, but two weeks on three medications was definitely overkill.  All this to say that I will be keeping my plan for its final three months, only to avoid dealing with the corporate folks that get you on the phone if you are one day late with a payment, and will spend whatever time it takes to locate the original doctors he had there, no doubt in their own practice somewhere. Read Less

HIGHLY PEEVED - this time. Normally you get 5 stars, but this past weekend when you didn't have enough people on staff and you give preference to people coming in for non-emergencies and tell your plan holder that he has to go somewhere else to get service because you have no room...I say...why am I paying on time each month for a wellness plan that should help take care of my dog Sophie, when you tell me I have to go somewhere else because you're booked...get some more people in.I paid $437.00 this weekend for something that would have taken you 30 minutes or less to diagnose and treat and now my dog is spouting diarrhea every once in a while like she never has before and has dropped 1.2lbs in weight since Sunday and now I am worried and will be bringing her back in.Am hoping by the time that I do that you have hired enough people to help out because I dislike greatly having to spend money where I shouldn't have to.Granted I'd do it because she's my dog and I love her dearly, but if it's not necessary because I am paying for a plan, then I'd rather not have to do it.I believe Banfield should compensate me for my having to go elsewhere because you didn't have enough people onboard to serve your customers and because you chose not to take an emergency case over others that easily could have waited longer. Read Less

So far so good.I see that this place is getting bad ratings but hear me out-- the people that work in the Petsmart store = questionable. I showed up before the store opened and you have to ring the doorbell to get into the Banfield area. The guy at the door = rude. The vet who helped me at Banfield = helpful!Cute blonde - she showed me how to use all the medications/etc I needed for my dog. She made sure I was up to date and everything was in the system correctly. Flexible appointments in the morning before work! Read Less