Fantastic place to bring your pets! Animals are in good hands here :)We adopted a 9 week old Malamute puppy, Raksha, and had initially scheduled our first visit for a week after we got her. When we ca... Read More
Fantastic place to bring your pets! Animals are in good hands here :)We adopted a 9 week old Malamute puppy, Raksha, and had initially scheduled our first visit for a week after we got her. When we called to make the first appointment - they offered us a "puppy wellness package" which is an -excellent- value. It's all of your puppy shots, exams, a puppy welcome kit (tips and tricks, toys, treats and some food samples) a nail clipping and a discount on the spay / neutering for under $300.Then a scary thing happened: 3 days after adopting her, I found her virtually unresponsive on the bathroom floor! She was clearly not feeling well. I called them right away and they got me in to see Dr. Wright an hour later, same day.They took X-rays and blood, and could tell she had something wrong with her stomach / abdomen. They told us to wait 24 hours, and come back first thing in the morning. I called them twice more that day when I was concerned about her, and never once made me feel as though I was overreacting or "worried about nothing". The next morning, she still wasn't better - and they scanned her for Parvo, x-ray'ed her again and took her blood. Dr. Wright decided surgery was the best option - and talked us through it, took the time to reassure us that our puppy was in good hands, and let us have some visiting time before taking her away (still didn't ever make me feel ridiculous for bawling my eyes out that she was getting surgery.)They called us right away when she was out of surgery (it ended up being a kinked bowel - scary stuff.) - and going to pick her up - we had a WHOLE NEW PUPPY! Her energy was back, her tail was wagging. The "maybe she's just mellow" puppy has been bouncing off the walls since! They ensured we had all the medication, special food for a few days, instructions for "post surgery care" and everything to keep puppy well for the important days after surgery. Whenever we called with questions (worried puppy parent questions especially), everyone was professional with answers.Going back for our "first" exam today and to get staples out just encouraged us to write a review - Dr. Wright was so happy to see Raksha (who was happy to see her too), and gave her lots of love and treats. All the staff loves her and argues over who gets to carry her to the back for her shots. They're all so excited to see her doing well and growing like a real puppy now! Thanks to all the IVAH staff for "fixing" Raksha :) ! We'll be back. Read Less