Sadly, I have been deciding whether to write this review or not for some time. But seeing as I look to Yelp quite often I thought I should for other pet owners. Are they friendly here? Yes, but after ... Read More
Sadly, I have been deciding whether to write this review or not for some time. But seeing as I look to Yelp quite often I thought I should for other pet owners. Are they friendly here? Yes, but after the lack of aftercare I received time after time for my dear girl, Ruby Tuesday (German Shepherd/mix), I will not be visiting them again. First, Dr. McDonald removed a molar from our girls mouth...well first I was bothered that the doctor herself NEVER called to check on her, just a tech. Then, the following month during her teeth cleaning they came out and told us the tooth below the extraction was cracked. Now, this is after her doing a FULL mouth xray and telling us all the other teeth are good. Then, they said we denied care for it on the surgery day! WHAT? We never knew about this at all. Then, it became "Oh, Dr. McDonald made a judgement call, herself". Ok, trying to stay calm because I really wanted to trust these people. I asked for her to call us. Did a call come? Nope, never! So, we switched to Dr. Melville, now she seems as if she doesn't want to care for Ruby , politics, I suppose. Protecting their own. Recently, our girl had a bout of stomach upset, after $1477 for IV fluids, xrays, antibiotics, and an overnight stay without 24 hr care, they knew NOTHING! So, off to the animal specialists in Tustin, whom I love! They are not cheap, but so caring, called us after Ruby went home, and were very thorough. So, you know what Stonecreek, I will NOT be recommending anyone to you, and I am heartbroken that I ever trusted you, you seemed so "nice" at first. Read Less