Up until recently I would've given this place 4 stars because of the wait time, no appointments, and the smells. Now if I could, I would give it 0. I took my 5 year old, healthy cat in to get groomed ... Read More
Up until recently I would've given this place 4 stars because of the wait time, no appointments, and the smells. Now if I could, I would give it 0. I took my 5 year old, healthy cat in to get groomed about three weeks ago. She gets shaved about every month or so usually by me or by petsmart but never gets bathed by anyone else but me because she freaks out. I specifically told the groomer not to bathe her for that reason and he said that it was fine. So I dropped her off at about 11:30 and the groomer told me they'd call me when she's done but that she'd be done by 3. So 3:30 comes around and I haven't heard anything so I decided to call them. They said she was ready and I could now pick her up. So I get there, briefly look at her haircut, approve, pay, and I'm off with my little darling. But not before the little pervert groomer got a good look at my chest (which was very obvious). As soon as I get home and let her out of her carrier, I realized she was stumbling as if she was drugged and her left eye's pupil was just a slither compared to her normally dilated right eye. So of course, I panic. I immediately called them and asked if they drugged or put her down for the haircut. They say hold on, let me get the groomer. When he finally gets on the phone and I explain what's going on, he says she was fine when I put her in her carrier, that's definitely not right, bring her in. So I take her in, I'm freaking out because all she got was a fucking haircut, and I've taken her to a groomer before but it was our first time dealing with this guy. They called us into a room and looked at my poor cat and l was frantic. The groomer was in the room trying to defend himself and was making really inappropriate comments and trying to make jokes when OBVIOUSLY it's not the right time. The doctor ended up asking him to leave.... but not before he made it a point to say that she was perfectly fine when he put her in her carrier. Like I messed her up in the ten minutes that I had her?? Because it only takes 10 minutes to get to my house from the damn vet... anyway, they said her ear drum had ruptured probably from the liquid they use to clean their ears. But that it was not his groomers fault because the groomer said he didn't stick the q-tip in my cats ears and he believes his groomer so this was probably a pre-existing condition and the liquid just intensified it. They said her eye and balance are affected so greatly by it because of all the eye nerves and equilibrium being connected to the ear drum. FUCKING BULLSHIT. SHE WAS PERFECTLY FINE BEFORE I DROPPED HER OFF. I HAVE HAD HER FOR 5 YEARS AND NOT ONCE HAS SHE BEEN SICK OR ANYTHING OTHER THAN A SHINING EXAMPLE OF PERFECT FELINE HEALTH. I was furious but I was holding it in because I really just wanted my cat to get better and that was the most important thing to me at that moment. They gave her a shot, and sent me home with medication to give her. And yes, I still had to pay for their mistake. The doctor told me that since it wasn't their fault but it happened when she was there they'll give me a discount on the shot and medication. What the fuck ever. I just wanted to get out of there. The doctor also told me he'd call to check on her the next day but he never did. Her symptoms got somewhat better over the weekend but at one point her ears started oozing a very dark matter, and were bright red, and they were even bleeding a bit. And I was with her all weekend, she slept more than usual and didn't really eat. And she wasn't scratching so I know that's not why her ears were bleeding. I was instructed to bring her back on Monday after her medication was through and so I did. This time they told me she now has an ear infection. So now I had to pay for the medication for her ear infection and an ear cleaning and was told to bring her in again the following Monday. I don't care what they say, I know this was their fault and for them to just blow me off and tell me they believe their groomer over their customer? TERRIBLE. My poor cat has been suffering for the past three weeks. Only slightly improving little by little. One thing they do know is how to empty the customers wallet. THE GROOMER IS AN UNPROFESSIONAL PERVERT AND IS VERY OFF. I KNEW IT FROM THE SECOND I MET HIM. I SHOULD'VE LISTENED TO MY GUT INSTINCT AND NOT TRUSTED HIM. I WILL NEVER TAKE MY CAT TO GET GROOMED THERE AGAIN. I might not even go back at all. Bastards. Read Less