My husband and I have been taking our dogs to Dr. Burnett and his staff more years than I can remember, but then I'm gettin up in years and find I forget more than I ever knew...I can't imagine taking... Read More
My husband and I have been taking our dogs to Dr. Burnett and his staff more years than I can remember, but then I'm gettin up in years and find I forget more than I ever knew...I can't imagine taking them anywhere else. Dr. Burnett is easing out of daily practice and has a very capable and knowledgable veterinarian, Dr. Huang, as his partner. Meghan, who is usually on the front desk between back office duties, is a sweet, helpful person and the two vet techs with whom I've the most acquaintance, Nancy and Sandy (I'm sorry if I've mispelled any names), are wonderful with all the animals that I've seen come into the office, as well as with every single one of ours. There is now another tech, Justin, who is also very good with our dogs, but I've only seen him a couple times. The others on staff, I've been seeing for years and feel as though we are actually friends. I started with Dr. Burnett's office because my previous vet's tech did such a poor job cleaning my dog's teeth. As a dental hygienist, I knew exactly what I was looking at after the cleaning had been done at the previous vet office. Only the visible part of the teeth had been cleaned, which does nothing to help prevent gum disease and eventual tooth loss. None of the calculus ("tartar") under the gumline and invisible to the eye, had been touched nor removed and the gums were still quite inflamed. Nancy re-cleaned my dog's teeth and did a superb and thorough job. That was more years ago than I care to remember, also a few dogs ago. We have been coming to this veterinary office ever since and have been most pleased with all the care given all our dogs over the years. Dr. Burnett and Dr. Huang are both patient souls who do care for both their animal patients and the animal patients' owners. Explanations given are thorough and complete and given with the owners' feelings (and wallet, now that we are retired and on a fixed income this is really important) in mind. Recommendations for treatment have always been spot on. Today, I am taking my old Sheltie to see whichever Doctor happens to be working. I am worried since he refused to eat a thing this morning and is panting when the house is cool, but I trust that whatever the diagnosis might be, the doctor will deliver it with care and understanding of my feelings and with concern and understanding of what my Toby will need. Having an old but very loved pet presents difficult probems for both the veterinarian, the staff and the person who is owned by that old pet. I know the complete staff at La Verne Animal Hospital will be able to handle this challenge caringly, competently and with understanding and knowledge and that the diagnosis will be exactly what is necessary and needed. I have nothing but praise for this veterinary office, the doctors and staff. Read Less