loved their vets and groomers! the front desk staff were so so. they couldn't answer any of my questions on the phone and that made it really hard to make the decision to go here... the groomer (I think her name was judy) was able to help remove these crazy knots from our cats belly. he is so happy now. Read Less

BCA has always been great, they've always treated me with respect and they are wonderful with my cat. Everyone there is very knowledgeable and very caring. The boarding facilities are outstanding, the doctors are outstanding The Grooming is outstanding. I can't say enough nice things about them Read Less

This place is absolutely horrible. I took my dog in a while back for a simple nail trim and anal gland expression. I was there almost an hour and a half because the lady at the front desk didn't even check me in or let anyone know I was waiting when I arrived. The man that took my dog back looked like he didn't even work there. He was wearing a very baggy hoodie and scrub pants. He took my dog back and what is usually a 10 minute appointment (at a different VCA) took almost a half hour. They bring my dog back who is desperately ready to leave at this point. I pay and get in the car. After only a few minutes of driving I notice my dog is whining and shaking. My back seats were FULL of blood. They cut her nails way too short and she was in pain. I got my dog home and my husband and I cleaned her up. As for my backseat, it's a work in progress. I used to take my dog to a different VCA that is absoltuley wonderful but we recently moved to this area. I have never seen such unprofessionalism from a company. I will never return to this vet clinic and I hope that someone does not make the mistake that I did bringing their dog here for something so simple. Read Less

We love this place!!!! They take awesome care of our dogs. We have been depending on them for 13 years to care for our animals. Our "dog-sons" love it there and can't wake for their vacation days. Very personable and loving to animals. Read Less

My kitty was very sick when I called on a Sunday for an appt. They got me in right away. My kitty was so sick she needed to be put to sleep. We went ahead and the vet and tech were very kind and supportive. I won't forget their care and concern.Read Less

My Wife and I have been taking our little Yorkie, Peanut, to Crown Valley Animal Care Center, ever since he got sick in March 2013. It was very scary when out little guy was super weak and couldn't stand or walk more than a couple of steps. After a couple frantic calls, Crown Valley Animal Care was the only center willing to get to us right away. Right when we got there, Dr. Ivers met with us and checked peanut for external physical signs. Based on the color of his gums and the symptoms he suggested to do more test, draw blood, and keep him overnight for monitoring. Based on the initial lab results Dr. Ivers prescribed Prednisone to help Peanut stabilize. Dr. Ivers constantly contacted my wife and I after our initial visit, and showed great concern for our dogs health. He answered all of our questions and was very open and honest about his medical opinions. After a few days, when the blood lab results came in, Dr. Ivers was able to diagnose our dog with auto immune hemolytic anemia. Based on these finding and our own research we now know what to avoid to help prevent our puppy from relapsing. Since we started treating him with this medicine, Peanut has been back to normal and we have been working to slowly reduce his dosage. After some time we finally have him stabilized and back to normal. Yay!!! Ever since those event, Crown Valley has been our Vet, Grooming, and Boarding place of choice, and they have always given us good prices and good service. They always get us in when we call and its really nice to have someplace that knows us and Mr.Peanut by name. Great place! Read Less

My Wife and I have been taking our little Yorkie, Peanut, to Crown Valley Animal Care Center, ever since he got sick in March 2013. It was very scary when out little guy was super weak and couldn't stand or walk more than a couple of steps. After a couple frantic calls, Crown Valley Animal Care was the only center willing to get to us right away. Right when we got there, Dr. Ivers met with us and checked peanut for external physical signs. Based on the color of his gums and the symptoms he suggested to do more test, draw blood, and keep him overnight for monitoring. Based on the initial lab results Dr. Ivers prescribed Prednisone to help Peanut stabilize. Dr. Ivers constantly contacted my wife and I after our initial visit, and showed great concern for our dogs health. He answered all of our questions and was very open and honest about his medical opinions. After a few days, when the blood lab results came in, Dr. Ivers was able to diagnose our dog with auto immune hemolytic anemia. Based on these finding and our own research we now know what to avoid to help prevent our puppy from relapsing. Since we started treating him with this medicine, Peanut has been back to normal and we have been working to slowly reduce his dosage. After some time we finally have him stabilized and back to normal. Yay!!! Ever since those event, Crown Valley has been our Vet, Grooming, and Boarding place of choice, and they have always given us good prices and good service. They always get us in when we call and its really nice to have someplace that knows us and Mr.Peanut by name. Great place! Read Less

After reading the negative review written by an obviously disgruntled customer, I couldn't help but wonder if this person was talking about an alternative-universe facility. CVACC is, without a doubt, the best all-around petcare facility we have found in all the years we have lived in Orange County! Dr. Ivers is compassionate, understanding, concerned, caring and - well, you get the picture. We met Dr. Ivers and his staff after my GSD, HoneyBear, was bitten by a rattlesnake. CVACC was the closest facility to us, so I called and they told me to bring her in right away. We loaded Bear into our Jeep and violated several sections of the vehicle code on our way to the hospital. The staff was waiting outside the facility with a stretcher and wheeled Bear into the treatment room. Dr. Ivers interrupted a surgery to treat Bear, and did everything humanly possible to save our girl; unfortunately her heart had stopped, and she could not be brought back. The doctor and all of the staff members were very compassionate and understanding of our grief, and there are not words to tell how grateful we were. Our present GSD, Pepper, has been seen by Dr. Ivers since we first brought her home, and we are completely comfortable entrusting her to the doctor and all of the truly fantastic folks at the facility - Lisa, Heidi, Robin, Oscar, Edith, and all the rest of the staff obviously love animals, and Pepper is always very excited and happy to see them. Pepper is a PlayGroup regular, and we wouldn't even consider boarding her anywhere else when we have to travel without her. I have recommended CVACC to several people, and will continue doing so. Please take this negative review with a grain of salt - take your pet with you and visit the facility. Read Less

We feel so fortunate that our friends Lisa and Steve recommended Crown Valley Animal Care Center for all our little boxer's needs. Because we do not have children, Lily is much more than a pet. She is a very important part of our family and lives. Dr. Ivers has been the only physician to care for Lily. He has performed routine check-ups, diagnosed standard puppy issues and spayed our little girl a few months ago. In a nutshell, we trust Dr. Ivers and his nursing staff completely with Lily. Twice per week now, we bring Lily to CVACC's Play Group (think day care for dogs), where she is able to play with other dogs under the constant supervision of the most wonderful staff imaginable. Like Dr. Ivers, we completely trust Lily with the Play Group staff. The front desk staff also needs to be recognized because they have always been so helpful and kind to us and Lily. They know who Lily is as soon as she bolts through the door. At then end of the day, we have found a facility that shows the same kind of love and care for Lily that we have for her. It's a very special place, staffed with a very special group. We can't imagine owning an animal and not having Dr. Ivers and his pro staff care for her. Read Less

My family want to say a big thank you to Dr. Scott Ivers for saving our dogs life. My family had just moved to Laguna Niguel. We hadnt had time to even think about choosing a new veterinarian. Unfortunately, our Pembroke corgi Koko was playing in a neighbors yard and got into some snail poison. The poor little guy started to have seizures and wasn't looking very good. I remember seeing Crown Valley Animal Care Center close to my house and immediately took my dog there. Once there, he was quickly taken in and diagnosed with snail bait poisoning. He was one sick little dog and was going to require intensive care if he was going to have a chance to survive. The bill for the first nights treatment was pretty high. I dont have insurance for my dog and I was hesitant to pay so much with no guarantee the dog was going to make it. I decided to go ahead and pay for the first nights treatment and see how he was doing the next day. Things weren't much better the next day and we were faced with the choice of putting him down or continuing to pay for his intensive care treatment and see if he would improve. It was a hard choice and I didn't know what to do. I didn't want to lose the dog but I also couldn't afford to keep paying for such expensive treatment especially given Kokos condition. It seemed like he had a 50/50 chance, at best. His fever was through the roof. To my great surprise, Dr. Ivers decided to keep treating my dog at his expense, on my dime as he put it. I dont know if he was guided by a kind heart or if his professional curiosity was challenged by such a sick little dog but he went ahead and continued treatment. Koko spent the next three nights medicated and sedated in intensive care without much change. Finally, he started to come around. A couple of weeks later I took him back for a follow up and he was well on the mend. I went to pay on our way out but was told there was no charge for the follow up. Its been a couple of months and Koko has recovered completely and is back to his usual loud and curious self. I really cant express how much my family appreciates Dr. Ivers for his kindness.Read Less