We normally love this Vet but... My poor sherekhan (our kitty) after all the stress he's went through today with his neutering and after waiting over an hour for them to discharge him home when they said to pick him up at 4, I get home and my poor baby still has his IV intact so I go to remove it and he pulls away removing the cap at this point he's now bleeding out everywhere and Alex and I are having to wrestle him to get the remainder of the catheter out, poor thing is supposed to be resting not have us wrestling with him, I would think that having me wait for over an hour they would have made sure that they sent him home correctly, such a shame... Read Less

My Boxador shredded his toe and they got him in immediately. Treated him with the best most affordable treatment. Saturday and Wednesday are clinic days which are wonderful for toenail clipping of fearful dogs.Read Less

I've had no problems. I don't wait until my furkid is on deaths door before take her in & I made sure I could sufficiently pay for her medical care (because you do know that animals are living, breathing beings, right?) before even adopting her. It really chaps my hide when people get pets that they can't afford to take care of their basic needs, let alone their medical needs, then blame other people for what happens when things get tough. I read how a woman waited several days (claiming she Knew her puppy had parvo) before taking her puppy in. Then got upset with what needed to be done to dx the puppy. Face slapper right there. If you can't afford a furkid, DON'T get one. If you do & things goes south, you have no one to blame but yourself. Read Less

My little four legged children and I love Dr. Loveland. She has been so good with my children and me. She makes sure I understand everything she is doing and has taken wonderful care of my babies. One just had surgery for a growth and she was kind, knowledgeable and understanding throughout. I am so glad she is there. Read Less

Our cat Sox had to have surgery two years ago and just recently our dog Carmen had to have surgery on a growth on her leg. Dr. Loveland and the staff were amazing. My baby is back to being happy and herself. I cannot thank them enough. They understood that she meant the world to us. I've been going to them for 9 years and I will continue to take my pets there. Read Less

They were great! We had to bring our cat in and they tended to him very quickly. Our cat was seen by Dr. Heather Loveland. She was knowledgeable and seemed to genuinely care for our cat and his wellbeing. They informed us of all of our options, followed up with us a couple times during his time there, and worked with us on the cost. Melinda at the front desk and her team were very helpful ensuring we had our questions answered and our cat was comfortable. I would definitely recommend them! Read Less

NO STARS . . Elsinore pet clinic is around the corner from my house so it was most convienent for me to take my 1 year old Chihuahua here. She had caught parvo and I had not noticed that she was ill until 3 days later when the symptoms were severely noticable. She was very distant, lithargic;however, the day apon taking her, she was bleeding from her recrum continuously and whimpering. Immediately drove her to this vet. They brought me to the room, the assistants checked her out (weighed her, temperature, etc . .) I waited in the room for a long period of time for the doctor to come in mean while my puppy was becoming even more lathargic and had little energy to even cry at this point. The vet came in and said " Friday the 13th is just great, I've been passing out bad news all day" and laughs* I said hopefully no bad news for me, she replied with, "mmmm . . I don't know, don't think luck is in your favor" I wanted to cry. I couldn't believe she had said that. They tested my dog for parvo, results came back positive. She told me to either euthanize my dog or take her to the temecula animal hospital, admit her for a couple days because she was going to be clocking out in an hour. As if my dog was waisting her time. My fiancé interjected and asked if they had an outpatient treatment we could take home and take care of her their. She said uhhhh yeah we do but I'm clocking out soon and she'll only have a 20% chance of living and the hospital is only " a few couple hundreds of dollars" as if I have that kind of money? . I was heart broken when she had said this to me. My fiance demanded for the outpatient treatment and that what was given to us. I was constantly re-assured that either way her survival rate was slim even if I was to take her to the hospital. The vet-technicians were helpful, they weren't as rude, they had compassion towards my situation. They assured me with the proper home care and patience she will make it through since she was more alert than most dogs at that stage of parvo. They did give her the medicine she needed to get better and provided me with the antibiotics after taking her sweet time with doing so. The " pet bed side mannor" on the other hand was terrible. Not to mention you can hear people in the other rooms crying and yelling at the vet, while the vet walks in my room and is laughing about the news she just gave to the other patients. Just terrible !!Read Less

I was visiting my parents with my dogs when my male chihuahua mix came up lame in his hip. My parents recommended I call them so I did. I was quoted one price over the phone and it turned out more than double of the price. It was for things they already knew they were going to have to do such as X-rays. I was disappointed because they were recommended by my parents and since they saw I wasn't local they took advantage of me. I hope they liked the extra 250 bucks because my parents and their three dogs aren't going to do business with them again. Read Less

I wish there was a option to have NO STARS! Absolutely horrible! Took my 8 week old puppy in that was having trouble walking and Dr. Kamps was completely unprofessional and rude. She told me that I just need to euthanize him and save myself the trouble when she couldn't even give me a diagnosis for the problem. She had no sympathy at all for my dog and acted like I was taking up her time by having a appointment. Worse vet experience I have EVER had! Got a second opinion and my dog is now making a full recovery. If it was up to her he would have been dead right now. If you don't care about animals you shout not be a vet!!! Read Less

This place was great! Dr. Julie Owens was fantastic and very patient with our dogs. When we made an appointment for a follow up we asked if Dr. Owens would be available  to see our dog and the front desk said that she was no longer working there. So we still made the follow up appointment and when the day came my younger sisters went and took our dog who is somewhat aggressive towards strangers. Well this new Dr. that they had was HORRIBLE!!!! Not only was she impatient she cursed in front of my sisters and she basically told my sister that she was a horrible pet owner. A few hours later my other sister took her dog and she was treated the same way by this female doctor. She made for an extremely unpleasant visit. That's the last time I make an appointment with her. And if she continues working there then I would rather take my service someplace else.l Read Less

I've never had a bad experience here! They are always super friendly & love my dogs so why not go back? I've been here quite a few times already. Both my dogs have got neutered & all there shots here. Thanks for taking great care of my dogs!! & they are super affordable! Read Less

I would like to thank Dr. Julie Owen and the rest of the staff for finding time in their busy schedule to see my dog Lulu this morning. Dr. Owen was very thorough and took the time to explain the test results and treatment options. Read Less

I would recommend to NEVER bring your pet here!!! Last December they had me absolutely devastated that my doggie had a mass!! Told me it was something he could not pass and that to know more he would need surgery. Spent $300 on blood tests & X-Rays. I will never take my dog here again. It's a terrible pet clinic. I took him to Canyon Lake Animal clinic. Very reasonable, caring. Checked him out and said his tests are good and he is fine. Canyon Lake Animal Clinic is wonderful!! Read Less

We were hesitant to try this place because of previous Yelp reviews, but we took our cat here a few times because she's been having some issues. There are guest vets that come in here and everybody who we've talked to here has been super nice and helpful. Their prices are very reasonable for services as well as medication. It's nice to see people who want to help your animal because animals are family (at least to most people). Our cat is back to normal wreaking havoc in our house and we will be getting her follow up x-rays in another few weeks. Read Less

I took my cat pounce here today after she ate a gopher and became sick to her stomach. I saw Dr. Julie Owen. As someone who worked in veterinary health care I was very pleased with the Dr. and staff. They offered a full treatment plan and were very understanding when I could only do a partial treatment. I've worked for veterinarians who would become upset when owners declined treatments and would actually guilt people into doing services they really couldn't afford. I was pleased with the service and appreciated the doctors honesty and understanding. Read Less

Useless, unhelpful, terrible "guessers" of what is wrong.  Gave my pup unnecessary meds for wrong diagnosis of belly sores. Better doc at Mountainview Small Animal Hospital actually looked and saw he has old un-desolved stitches irritating him. Not first bad experience. Avoid the Saturday "doctor." Read Less

This review is somewhat painful to write, as I've taken my pet cat to this place for almost 2 years and have been remiss in not writing a *good* review when they were a worthwhile place to take your pet.Note to Yelpers who are thinking about taking their pet here: notice that by and large there are positive reviews up until about December 2014.  I don't think that is a coincidence.My cat injured himself late in 2014 and I took him to what had previously been a reliable place to take him for care.  I noticed that I did not recognize some of the staff, so perhaps ownership or hiring changes have taken place.  Here are the three things that stand out about my experience:1) After the initial diagnosis - a blown-out set of knee ligaments which would require surgery - they had to wait until the next day for the X-rays and to consult with the surgeon to see if he agreed that surgery to correct this would be the right course of action.  Day 1 goes by with no verdict: "The surgeon's very busy, we'll try to get him in the next day or so."  I try to pin this down with some urgency, as my pet is in pain.  "I can't really say if he (the surgeon) will be available, he's very busy."  Day 2, I check in with them in the morning.  Still no verdict.  Then, late in the afternoon, I get the call that a) the surgeon agrees that surgery is the best option, and b) can I bring the cat in tomorrow at 8:30am, as he only does operations every Thursday.  (Thus, if I can't make it in, the cat waits another whole week.) I re-arrange my schedule at the last minute and bring the cat in.  The surgery was done properly and on time, which is why this place gets two stars.2) A few days before I'm supposed to bring the cat in to remove his wound's staples, I call in the morning to ask whether or not he could be sedated when they do the removal.  (This is because he's really being angry about being poked at when he's hurting.)  The tech doesn't know but promises to ask someone and get back to me within the hour.The entire day passes.  The NEXT day, I get a call: "Come on down and pick up the sedative we have prescribed for your cat."  I explained that I didn't WANT a sedative, I only asked if he COULD be sedated, when I brought him in!  After making sure that they would not charge me for this screw-up, I double-check that my appointment for getting the staples removed is still in place for 8:30 on the right date.  It is.3) I show up at 8:30am, with cat.  There is some barking going on in the back but there is no one else in the waiting area.  They take my cat and say 'we'll call you back in 1 hour, just leave him here'.  For a procedure that should take 5 minutes, this was odd, but I trusted them.11:30 am.  I get a call from the office saying 'He hasn't had his staples out yet, but he's here and we will be getting to him soon, it's busy today.'.  For a procedure which should take 5 minutes.1:30pm.  I decide to call them.  Nope, still nothing has been done.  I explain *very* firmly that a) my cat's been caged up with them for 5 hours for a procedure that should take 5 minutes, b) I made my appointment 2 weeks ago and showed up on time, so my cat should have been done and out the door, and c) that I would be calling them again in 1 hour, expecting that they will do their job and take care of my pet.Guess what?  In 5 minutes I get a call back: "Oh, your cat's ready for pickup."***I understand that things get busy.  I understand that sometimes animals aren't easy to deal with.  Being a vet tech isn't an easy job.Frankly, I don't care about these things.  They are not excuses.These are not problems that cannot be foreseen.  They are integral to running a business where you take care of sick or hurt animals.  I'm sure that the people at this clinic are fine at the actual process of giving shots to cats/dogs/what-have-you, but they are truly, utterly, and hopelessly incompetent at being a service provider.  Read the 3 experiences I had above again: ask yourself, do you want to deal with this when your little furry companion is in pain or his/her life is on the line?  There are other places you can take your animal.  I highly advise anyone to do so. Read Less

We had gone to this clinic for years. Then it changed ownership. The first vet we saw there we really disliked. Next time I called and she was no longer there so we tried again. The vet we saw was great. Very caring staff. They have Saturday appointments and a low fee walk in shot clinic on Saturdays. So the place was packed and though we had an appointment, we had a very long wait. Worst thing is  the fees have skyrocketed from what they were under the old ownership. We will not return. We will try to find a new vet. Pretty sad about this. Read Less

I've been taking my dog and cat here for years. They have always provided great service. I have asked for same day appointments when my pets suddenly became ill and they have fit them in both times. They even offer coffee while you are waiting to have procedures done. Friendly staff. Vet bills? Well, they are not as expensive as some other vets in the area. But fees are fees. Animals are expensive and anyone who has a pet should be prepared with an emergency fund just for that. Read Less

Ripped off!!!!!! Took my dog there for itchy ears. Vet assured me they were just dirty and needed cleaning. The assistant showed me how it was done by cleaning both ears,(by the way were not very dirty at al)l. After all was said and done to the tune of 130.00 dollars. The follow up exam was supposed to be 10.00 dollars. My girlfriend calls me from the follow up and sais they found a foxtail in one of his ears and it would be 130.00 to remove it. I guess 130.00 is the magic #. Went down to the clinic and asked the why the first person that looked in his ears didn't see the foxtail? The explanation was "I guess she didn't see it" So basically 260.00 dollars to remove a foxtail from his ear. Read Less

Wow! The technician here was amazing! I was so impressed with her desire to go above and beyond! I wish I remembered her name but she didn't even have a name tag on so yeah. My near 5 month old yorkie girl had an ear infection. After close examination, Dr. Robinson sampled the yeast growing in my puppy's ear and gave us the necessary antibiotic medication along with advice on plucking my long haired dogs ear hair with an as needed cleaning to prevent future reinfection! Nice of her. When the vet tech came in to demonstrate an ear cleanse is where the amazing service won me over! She knew a real thorough cleaning wasn't going to happen with all the hair growing in my puppy's ears (My pup is currently receiving vaccines according to her clinics schedule rabies is next in line and seeing as how most groomers require that shot as a pre requisite to their grooming, she has not yet been professionally groomed.). So, the vet tech sought the approval of Dr. Robinson to pluck the excess ear hair and proceeded to do so! She seemed to remove do much of the yeast just by doing that and then demonstrated the cleanse! My puppy who can often be very fussy with stuff like this was wonderful with her! I was very happy with her service! My friends puppy of a similar small breed had the same problem and her visit to a local Orange County clinic cost double what mine did and didn't have the same wonderful service so I highly recommend this place! Read Less

Dr. Jerry Ratterree and Dr. Fox are wonderful. I lived in the community for over 20 years and Dr. Ratterree has been our vet for all those years. When I have had emergencies Traci has made a point to work our pets in. In most case they can be seen. What is really great. Elvia Bahena Read Less

This place is the most pet and people friendly places you will find....my dogs love going to the doctor and when they come in they are usually greeted by Tracy the front desk person. Doctor Fox is so good we come up from san Diego just to see them. Read Less

I had a great experience with Elsinore Pet Clinic. My dog had been diagnosed with a tumor on her left front paw (right below her dewclaw) The original vet I took her to didn't tell me anything about the tumor (what type it could be, whether it was cancerous or benign, etc.) and told me they couldn't unless I paid them almost $2000 for her surgery and lab biopsy. I was heartbroken because there was no way I'd be able to pay that much for a surgery, and it would have been cheaper to put her down. My last resort was to contact Elsinore Pet Clinic, and I am SO happy I did. Not only did they charge me half the original quoted price, but Dr. Ratteree was able to tell me the possible tumor my dog had right on the spot. Luckily the tumor ended up being benign, but I would have never known if I hadn't gone to Elsinore Pet Clinic. I highly recommend Elsinore Pet Clinic. Not only are they friendly and extremely informative, but they truly care for the well-being of every pet and will try anything to make sure they are in good health. Read Less

I saved a ton of money for surgery by taking my dog to Elsinore Pet Clinic, after receiving quotes from two other Veterinarians Clinics.   My dog was crippled so I needed a orthopedic specialist to save my Prince.  The diagnosis was a Cruciate Ligament Injury and the cost from one pet clinic in the area was twice as much as Dr. Ratterree.   After getting quotes from other sources, I called my old Vet that I moved away from and asked for a referral and that lead me to Elsinore Pet Clinic.    The staff was wonderful, personable, and when Dr. Ratterree called me after the surgery for follow up, I felt I was in very caring hands. Thank you!  I am so glad I took the time to check around and also saved much money for the surgery. Read Less

Terrible experience.Elsinore Pet Clinic16776 Lakeshore Drive, Lake Elsinore, CA 92530We had rescued a boy that has an issue with Mites. We had been seeing a local vet who would prescribe ivermectin; for a short period. We were concerned that a long term plan was not being presented. This time when the mites broke out, he also caught an infection on his head, he looked like he was in bad shape. We decided to try a new vet; once closer to home. What a mistake that was!She said that he is so sick he may die; broke our hearts but was determined to do what we needed to help him. He is part of our family and we would never put him to sleep; unless it was the last resort and it was for his good.The vet did not give him anything that day; she did prescribe ivermectin and antibiotic, and said to bring him back in three weeks. No follow up calls, nothing. They were so concerned they called animal control on us; they came and inspected. Saw that the dog's health is improving, where he sleeps, the medicine he is taking. We can appreciate there concern; but no caring the day we went to the office, no follow up call, no real compassion to the dog during the visit. I am disgusted with this place.We are looking for a vet that we can have a trusting and working relationship so we can make sure our baby has the quality of life he deserves. That will never happen with a vet we cannot have faith in. Please recommend a vet if you have one you trust; please do not go to Elsinore Pet Clinic if you are looking for a vet.Thank you for your time. Read Less

Terrible experience. Elsinore Pet Clinic 16776 Lakeshore Drive, Lake Elsinore, CA 92530 We had rescued a boy that has an issue with Mites. We had been seeing a local vet who would prescribe ivermectin; for a short period. We were concerned that a long term plan was not being presented. This time when the mites broke out, he also caught an infection on his head, he looked like he was in bad shape. We decided to try a new vet; once closer to home. What a mistake that was! She said that he is so sick he may die; broke our hearts but was determined to do what we needed to help him. He is part of our family and we would never put him to sleep; unless it was the last resort and it was for his good. The vet did not give him anything that day; she did prescribe ivermectin and antibiotic, and said to bring him back in three weeks. No follow up calls, nothing. They were so concerned they called animal control on us; they came and inspected. Saw that the dog's health is improving, where he sleeps, the medicine he is taking. We can appreciate there concern; but no caring the day we went to the office, no follow up call, no real compassion to the dog during the visit. I am disgusted with this place. We are looking for a vet that we can have a trusting and working relationship so we can make sure our baby has the quality of life he deserves. That will never happen with a vet we cannot have faith in. Please recommend a vet if you have one you trust; please do not go to Elsinore Pet Clinic if you are looking for a vet. Thank you for your time. Read Less