After leaving my last review, I received a private message from the clinic that was apologetic and very helpful. I had my dog's prescription filled within the hour. All contact since then has been very prompt and helpful. I really like this place, and it seems like they were just having a really bad week while updating their phone system, which is why things were slipping through the cracks. Read Less

Annabella and I are forever grateful to Dr. Fernandez and the caring staff at Hancock Park Vet. Clinic.  Thank you sooooooooooo much for the compassion, expertise and reasonable rates. Sincerely,Melissa Joy Skrobot and Annabella Read Less

Very rude and incompetent receptionists! Clinic Lost my dog's test twice! First time the results disappear; second time the "test materials"!! No one cared enough to let me know, wasted a lot of time to get my money back! Very unrealizable clinic.  If you decide to use their service make sure you follow up with them every step of the way regardless of their attitude. Read Less

I have been meaning to write this review for quite some time now but with each visit or need, I fall more in love and am more grateful for Hancock Park vet and DR Tania White!I have been seeing her for gosh 6.5 years now since I got my first kitten Capone. About 9 months ago she also started seeing my second kitty Capulet AKA Muffin!  She treats them like her own and spends so much time with us at every visit, on phone calls, in emails. She is unlike what you find with most medical professionals, human or animal- she's not rushing you out- she cares and cares that you feel better and get the support and help you need. As a total hypochondriac - I am a great example and she tolerates me well, and makes me feel like a trusted friend, calms my every worry and question with education and explanations. When my younger cat had abnormal blood work that stumped her she even went as far as to ask her research community of other vets- totally above and beyond and open to other advice from her peers. I see some reviews note shes overpriced, well she is not cheap I can agree but in many cases its true you get what you pay for and with my cat children, they deserve the best care. Its worth every penny!Most impressively, we had an incident maybe 6-7 months back where my first cat came down with bladder stones and was very grumpy and in pain. I was of course devastated. I followed Dr's whites recommendations, changed his diet (which wasnt easy to find something he'd eat but dr white helped me through every trial and option). He almost starved himself to death at one point and I was back for an emergency visit- even in the case when last min Dr white was booked all her vets as excellent and so smart and kind- of course Dr White is our favorite. Well a few months later I was grateful beyond words, Capone was cured and back to normal and we were advised on long term care and treatment to avoid this again! We thank Dr White for this!She's also fixed both my kitties, seen them for numerous stupid little worries, eye injuries, poo problems you name it- always the best care, so smart, so much time and attention given, and pets back to perfect health in no time. Having a great vet is everything, and there are so many out there that just rip you off and dont give a damn. We are so lucky and cant recommend Dr White and Hancock Park Vet more- she's the one to trust with your fur babies hands done!Signed, Jennifer, Hunter, Capone, and Capulet "Muffin" Read Less

I came in with my pug about a month ago to diagnose why my dog went blind after a relatively small bump to the eye. I figured because I knew the owner and was referred by her they would at least try to help me. Thats not what happened. They mis-diagnosed my dog and prescribed 4 medicines ($200 worth) that she did not need. The next day she saw a different doctor/specialist who said we needed to get our money back because none of what they said was evident. Not only did Hancock park say no, but they also admitted they lied about the in-house optimologist seeing my dog (they said they had a 2nd opinion, which is why i paid $200 for the medicine) and they did not. I to this day am battling via email to get my money back considering my dog was wrongfully diagnosed or AT LEAST a free follow up visit to make up for it. 0 out of 5 stars if I could.Read Less

They are a great vet. The desk workers are sweet and always excited to see new pups. I took my dog here when it got parvo and they did their best to care for her. She didn't make it in the end but parvo is a very serious disease with a very low survival rate. They gave me a couple of discounts which helped the very high bill. As for pricing, I haven't been to another vet so I don't really know how their prices compare to other place. Read Less

Dr. R. Fernandez is just amazing! She took the time to really listen and examined my little girl. She genuinely care, she even called me on Saturday despite their office being closed, just to check-in and see how my fury baby is doing...UNLIKE other Vets out there, that are only concern about gouching your money and not doing their job as a Vet (VCA is one of them - that's another story) Also, the front desk ladies are super nice and very accommodating.Thank you, Dr. Fernandez! My little Duchess is feeling great and no more diarrhea. Read Less

There are times in your life when you need compassion and heart the most and Hancock Park Veterinary Clinic went above and beyond what we could have asked. It came time for my beloved dog to cross the rainbow bridge and be put to rest and the kindness and sensitivity surrounding this traumatic event was handled with such care and grace by the entire staff. Every person who I came in contact with over the phone and in person was beyond kind and I'm forever grateful. They gave me all the time I needed to say my goodbyes and I never felt rushed. I asked for the IV placement procedure to be done in the room with me, instead of in the back office where it's typically done, and the incredible doctor kindly obliged. I can't THANK YOU all enough for making this experience a little easier on us.Sending love and gratitude~ Read Less

They are terrible I went in there 2 times they didn't know anything what was wrong with my dog they said that both times! The staff was so bad!.. they gave me some medicine for my dog that apparently that works for 100% of the time witch didn't work at all made my dog way way worst  an second time I went they said they still didn't know! What was going on with my dog they just kept saying (I don't know) an they just guessed what was wrong with him.. An they wanted to give me a other medicine an charge a other huge after they told me they wouldn't specifically charge me  after me an my wife kinda get mad one of there workers de sides to shhh my wife an tells her to shut up???? Like what the hell!!!!! Do not go here there bad workers bad vet doctors they don't know what they were doing there an remind you they wouldn't let me leave the vet without paying them because they said in quote " we already took out the medicine so we have to charge you" what the hell? At the end of they day they still didn't help my dog my dog is still sick an they still had nothing to say about my pet being sick!. They pulled us in the back of there office after me an my wife were upset an blamed us for are dog being sick these people are not human they are not very professional about there job an to be honest they don't look like they know what they were doing? If I could leave 0 stars I would I'm so upset they doctor that blamed for my dog being sick she was not right an who pulls people in the back at A vet !!!!! I was just trying to get my dog well when there just sitting there just guessing what's wrong saying they don't know? Just garbage vet DONT NOT GO THERE!! Read Less

I love the attention my dogs get here,  one of my little ones is old and very cranky she has been treated for her back legs and hips she has been treated with acupressure along with some meds and she is doing so good with the treatments and falls asleep unheard of !!!! since she does not like to be touch by strangers. She loves Dr.Fishman Read Less

While a little pricier than other Vets in the area, I trust Hancock Park completely with my cat.  I'm no expert but every one knows when they're pet is acting a little 'weird'.  Hancock Park always takes my concerns seriously and each time has gotten to the bottom of the issue without wasting undo time or money. They're truly pet people and I am so glad I found them, as is my little kitty.Appointments are easy to set up and when I recently had an issue (non-emergency), they were able to see me the next day without charging emergency visit prices. If needed they'll follow up with phone calls and emails after the appointment to make sure that everything is going smoothly. Read Less

Dr. White is a great veterinarian.  My dogs and cats went here for two years.  I liked the staff, and Dr. White was good at recommending least invasive options.  Also, she offered a discount on teeth cleaning in February (I guess that's national pet teeth cleaning month).  The prices here started going up when they expanded and remodeled.I would probably still be taking my pets here if it weren't for an emergency my dog had.  It was Saturday, and he was vomiting and dehydrated.  I called the office.  They said they didn't have any appointments, but they could schedule an "emergency appointment" for double the usual cost.  Honestly, I'd rather hear they have no availability than feel like I was being extorted in a time of emergency.  That day, I found a new vet that could see me that day at the regular price.  I was so grateful (and the care there was good), that I never went back.Since the care my pets received was top-notch, I'm still giving 4-stars.  Dr. White should maybe consider how much money the business has lost by trying to charge me double on one day. Read Less

I live close by to this Vet.  I called at 5pm and got an answering service.  (They stay open until 6) I explained this was an emergency. My papillon was bitten by another larger dog and the wound was deep and bleeding. The answering service said she would have someone call me right away.  I asked if they took walk-ins for this type of situation. She said yes and they were open until 6.  At 5:15 I decided to jump in my car and head straight there.  My little girl was in shock and crying from pain.  I arrive at 5:25.  I tell the receptionist what happened. She said the docs were with other patients.  However, she would see what she could do.  It is now 5:38. She returned stating they close at 6 and would not be able to see her.  I told her I could wait as this was an emergency.  She said she was sorry they close at 6.  I was in complete and utter shock. Anyone who cares about animals could see my little girl was in dire need of attention.  I do understand I didn't have an appointment.  But come on!Guess what, they CLOSE at 6!!! This is the most uncaring clinic I've ever experienced.  I will continue to let our neighborhood know how disappointing this was. Funny thing is they have a sign in the window that says "The Cozy Clinic That Cares".  This is true. They care about closing at 6 - nothing else. I ended up going to The Veterinary Care Clinic 323-919-6666.  Best treatment ever!  The took my little girl as soon as I walked in the door. No waiting.  They actually care about the animals not the time.  Shame on you Hancock Park Vet Clinic, shame! Read Less

I took my cat Megadave here and we had a really great experience. I booked my appointment via email and Crystal was thorough and quick to respond. Parking was super easy and it was great that it was on the corner of Sycamore & Wilshire because that street light comes in handy when you are driving westbound down Wilshire.I thought it was really nice that they offered free food samples in their lobby to take home and try for both dogs and cats.The women at the front desk were all friendly and accommodating. The veterinary assistant was great and took down all of our background info and concerns.Dr Fishman was so awesome and thorough with her exam and follow-up. She kept my skittish kitty at ease while checking him out. She very clearly told us all of our care options and had a realistic estimate drawn up for us to budget.  She even called a few days later to give us more detail on his condition after she had their in-house opthamologist review his eyes.It was a great relief to not feel like I was being upsold on treatments and no shaming me for my need to save up for my cat's treatment. Read Less

Very clean. Very professional. February is dental hygiene month; discount on teeth cleaning. They offer alternative medicine referrals or visiting technicians - acupuncture, no anesthesia dental cleaning etc. Clearly they love animals. Small parking lot. They will refer to City of Angels for specialties such as oncology or cardiology. Read Less

I'm so happy I switched here!I live literally across the street and discovered this when I moved into my new place. Love that it's walking distance- I literally just walk my dog here. It's amazing.I don't have a dedicated vet that I take my pup to see, but most everyone I've seen has been very helpful. Read Less

I can always depend on the staff to be compassionate,concerned and just always add an extra dash of Love, The Doctors are so concerned about not overcharging you and will definitely share if a test isn't needed. I recently went through a traumatic experience thinking that I would lose my beloved Pet to diabetes and HGE.Today, my Pet is back home and happy! Thanks to Hancock Veterinary Clinic! The moment you walk in the door ,you just feel you are in the right place! Love to each and everyone on The Hancock Team. Dr White had a vision and it definitely came true! Read Less

Don't get misled or deterred by the (inaccurate) negative reviews: Hancock Park Vet is truly a great place for your pet! I walked-in with my kids on Valentine's Day for our 9-year old cat, a new patient, has some smelly digestive issues, if you see what I mean, and we were immediately welcome by the nice ladies at the front desk. True, I had called the same morning around 9am and got lucky to get a morning appointment, since they are pretty busy on weekends.After less than a 10-min wait, we were greeted by a young and nice technician who brought us in an exam room and reviewed our cat specs very thoroughly. Then after another short wait came Dr. Brian Torrance: Cool guy, asking the right questions, answering our own, and performing a complete physical to assess our cat well being and ongoing health issue. Worried about all those reviews claiming that the place was overpriced and trying to oversell medical services, I asked Dr. Torrance about how much everything would cost me and he was very clear and straightforward and prescribed only what was really necessary. With consult ($60), 5-year rabies feline vaccine ($30 - other places charge the same for 1-yr and 3-yr vaccine!) and other services and supplies, we ended up spending less than $170, which is very reasonable!In the end, a very positive experience! I'm happy to say that our cat quickly improved and her symptoms are already gone thanks to one very efficient medication and a new diet given by Dr. Torrance. Two thumbs up! Read Less

All the Yelp reviews are right, great place to take your pet. We recently got a puppy and came here because of a recommendation, and it is great. After several visits, I lowered one star, I feel their prices are a little on the high side, AND they want to charge you for every little thing, seems like a sales office. Many pet owners are very over protective of their pets and I feel this vet tries to take advantage of that slightly... If you don't mind driving, try other vets that are not near such high cost of living cities, like san fernando valley/northridge. I mean a shot is a shot..test is a test,  no need for 30-75% price differences.. Read Less

We'd been taking our dog here since she was a pup (3 years now). I loved it -- clean facilities, friendly staff. And since we live in the 'hood, I was always quick to recommend it. But they've become just too damn popular. When my dog cut her paw in the park, I called to get her an appointment. This was a Thursday -- and the soonest they had was Tuesday. But! The receptionist told me if I wanted to pay 2x the vet visit fee (or $125.00), I could get her in that day. So much for loyalty. I've found a new vet.Read Less

This place is the worst. We took my friends dog there because he was panting heavily and had a tender belly. After almost $1000 they told us his potassium level was so high he might die, and that we needed to take him to a different hospital because they were closing at 6. We took him to VCA on sepulveda, which is amazing! They told us his potassium was fine, that Hancock vets must have mis-read their machine or their machines are not calibrated correctly. This place is a scam- and this is the short version of the story. Don't waste your time hereRead Less

Dr White is the main vet there and I would recommend making an apt directly with her. There are no hidden costs and very fair for the price. She cares, very empathetic. The receptionist was understanding when I had to reschedule last minute (1 day before) for health reasons. Your pet is worth every penny! Read Less

I'm so glad Dr. "B" (Nicolette Bertolone, DVM) has landed at Hancock Park Veterinary Clinic! I first met her when she was with VCA/West LA and she has been my primary vet ever since.Because VCA is a teaching hospital, you never know who you'll get or what quality of service you'll have. It's often a mixed bag. Don't get me wrong, VCA is a good clinic that's open 24/7 and offers many specialties and they are closer to my home. I'll certainly still use them for emergencies, but I purposely followed Dr. Bertolone to Hancock Park Veterinary Clinic, after being so very impressed by her knowledge, skills and work ethic.I knew from the get-go she was different from the norm. My 16 year old cat (at the time) was close to death, but through Dr. B's care, she brought Bailey back and a year-and-a-half later she's still doing well and will turn 18 soon.Dr. Bertolone may be young, but don't let that fool you. She is really very sharp and smart with an old vet soul. What I like about Dr. Bertolone is that she is very thorough. She listens well and takes time to explain what all of your options are - the pros and cons, procedures, meds, etc. I've also been very impressed that she's such a good intuitive problem solver who not only takes time to consult with other vets, she'll do her own research. Though she understands the merits of well established practices, she's not shy about exploring the latest technology and procedures or a more holistic approach, if warranted. Love that about her since it gives me the security of knowing I'm able to make well informed decisions based on her input.Dr. B also has a sweet empathic side. She always makes me feel as if Bailey and I are special and that we'll get top quality, professional care, rather than feeling as if we're just another number. The other great thing I personally appreciate about her is that she is quick to respond to either phone calls or emails. She never leaves me hanging.As for Hancock Park Veterinary Clinic, I've been there several times now and am very impressed so far. They seem pretty organized and the staff knowledgeable, especially Vet Tech Yonat. She really knows her stuff and offers good advice. Though I have yet to meet Dr. White, I hear great things about her too.I've also been pleasantly surprised with their rates. I read reviews from a few saying the fees were high, but they are low to me in comparison to VCA or another West LA cat hospital. The norm at those places often left me feeling as if I'd just given them the equivalent of a car payment or more for each visit!I only have two less than positive things to say about the clinic. One, though I know the staff is very busy, a few times I've come in and it's taken several minutes for someone to acknowledge me. A simple 'hi I'll be right with you' goes a long way for me. The other comment is regarding their hours. It's often challenging with my work schedule - ugh. Wish they were open 7a-7p at least one day a week.In summary, I'm very satisfied with Hancock Park Veterinary Clinic and Dr. B is the bomb! I am truly glad I found her and feel confident in her care. My two cats are my precious babies and I only want the best for them. I sure feel like I have that with Dr. Bertolone and now with the clinic too. I recommend them both! Read Less

Hi, I dropped by this place earlier this summer and they were very unprofessional (The staff). The vet was friendly but I only saw her once. the rest of the time the staff did the work. The very first time i went to this vet - I stood there for 5 minutes in the waiting area and no one asked why I was there. MY biggest complaint was I had scheduled an appointment, arrived 10 minutes early, yet other people who were late to their appointments got helped first. that doesnt make sense. if you dont come at the time you scheduled, then make another appointment. Read Less