Los Feliz Small Animal Hospital

Over the years I have had 2 cats that I have brought to Los Feliz Animal Hospital for care. I have always been very happy with the care and treatment they have received. Dr. Costin is very caring and helpful. He answers all my questions, gives me all the various options for treatment and I always feel I have his full attention. Read Less

My girl, a dog, Simone is 11 yrs old and so fit! (Knock on wood.) She has been going here since I got her at 6 weeks. We’ve been through a broken leg which was scary because she was growing so fast then and I worried about it not growing equally to her other legs. She recovered beautifully. We have dealt with a thyroid condition for years. As long as she takes her pills she’s fine. She just did a 5 mike hike. We even had a scare recently when we did a teeth cleaning and learned a whole mess of teeth had to be removed, because of a freak issue with her roots. We did it while we also removed some little growths we feared could be cancerous. It was a big surgery but she recovered beautifully. She is healthy and happy and going strong and we thank Los Feliz small animal hospital who we have put our faith in completely. She is my whole heart so that’s a lot of trust, but it has been earned over a decade. Read Less

My dogs are part of our family and so it is very important to me to have a vet I trust. I was so comforted when we found Los Feliz Small Animal Hospital! I trust Los Feliz Small Animal Hospital completely! They really care about my dogs. They are very thorough with examinations and the health and safety of my dogs. They also help me so much when I have to come in with both dogs and have my toddler along! I would never go anywhere else! They are the best! We see Dr Costin, but have occasionally gone to the other vets too. Everyone has been great! Read Less

The service at this animal hospital was some of the best I have ever experienced. I have had pets my entire life and when you are here your pet is in the hands of the best of the best. They treat your pet as if it were there own. Nothing more needs to be said about this place. Read Less

I've been coming to the Los Feliz Small Animal Hospital for a few years now and have had nothing but the greatest care for my pup. Dr. Costin and the gang are fantastic and I know that my pup is in great hands when we go in. He's actually happy to be there and everyone dotes on him!  They always take time with each patient and I've never felt rushed when I've had questions. I'm so grateful to have this vet in my hood! Read Less

Expensive and not really worth the price. I've taken two cats to the vet for 15 years in two different states and three cities and have never had a bill cost this much. For a routine senior exam with blood work my bill came out to be $600!!!When I put my 19 year old cat down we had a lady (from another office) make a house call and a clay paw print mailed back to us and THAT didn't even cost us $600! Read further for the entire experience:I brought my cat in here a while back to have a senior wellness exam. The waiting room was strange. A dog came in with an injury and there was blood all over the floor from it. The receptionists didn't really seem to care or notice. I told them about the blood and they just casually said, "yeah, we'll take care of it." Another ten minutes go by before they do anything. I go in to see the vet and the tech took my kitty back to be weighed. She came back in with a very disappointed look on her face. "14 pounds," she said as she shakes her head. "He's lost weight!" I exclaim as she looks at me in total disgust. The vet comes in, he examines my 15 year old, tubby kitty. He was fine. Nothing unusual. The vet did try to push me to get his teeth cleaned, but I'm uncomfortable with putting a 15 year old cat under for a teeth cleaning. He recommended me take him to a cardiologist to have tests run so that I can make sure it's okay to get my senior cat's teeth cleaned (yeah, not going to happen). In the end the experience wasn't terrible, but not the best, but my one major complaint is the bill. I felt like they were doing everything they could to make more money for themselves and their friends down the street (veterinarian cardiologist). Read Less

Dr. Costin and everyone at the Los Feliz Small animal hospital are amazing.  He always takes plenty of time and explains everything in an understandable way.  It's stressful when your animals are sick but he definitely gives you the reassurance that you need.  My dog was having a lot of problems he gave us great care and did not suggest unnecessary tests.  I was able to call and leave messages with more concerns or when more problems arose and he actually called me back and again took a lot of time with me.  He made sure the weekend staff knew our case as well.   My dog has recovered and he called me again after that week and talked me through everything for about 15 minutes.  You just don't get that kind of service many places.  Costs for things can be slightly higher, however it is worth it if you want personalized attention. Read Less

I have had dogs my entire life and I have had many vets that I have loved but Dr. Costin is the best of the best and this office is superior. Their customer service is fantastic, all of their staff are friendly and helpful. And they listen to your concerns and offer solutions that work for you and your pets. The only thing missing is an on-site ER after hours and they coordinate with the two nearby - I have never been inconvenienced by that. This probably sounds like a plant to get them a great review but this is real.  One of my dogs loves Dr. Costin so much that when I say we are going to visit  he whines and stands at the door just like when I ask him if you wants to go out. Read Less

Dr Anna and the entire medical staff were so wonderfully friendly and knowledgeable. They showed my cat, Taylor, a lot of love. Thank you for making my experience a good one. I'll be back for all my animal needs :) Read Less

Where to begin. In short: never look to this place if you are considering having your animal in their care for boarding. Their judgement and medical practices are deeply concerning, not to mention their failure to communicate with pet owners over evolving medical conditions that would be alarming to anyone with a pulse and a set of eyes.First of all, we really wanted our experience to go positively when we came here to board our diabetic cat. We followed all of their instructions to bring her in for a check-up a week before and had her vaccinated to be safe. Our cat is not an easy one to deal with and we know that, so that's why we decided to pick a VET HOSPITAL to watch her in the event that anything go wrong with her diabetic care...they would surely be the ones to know how to handle it and keep her safe. We couldn't be more wrong.Over the weekend I checked in to see how our pet was doing and the receptionist let us know that she was grumpy (we expected as much) so we asked if it was serious enough that we needed to come back home, she said, "No, it's just a couple days". We didn't hear from them again because they are closed on Sundays (already a bad setup for animals who need more care than others, because you cannot get to them) and on Monday when we got back into town we were told that we couldn't pick her up that evening because they were closed. Again, bad sign. If you can't pick up your animal when you are IN TOWN they don't understand boarding special needs animals. When I finally got the chance to pick up our pet on Tuesday morning, it was a nightmare to behold. Our cat was unrecognizable; with an upper respiratory infection, blood under it's chin and paws, a bruised ear, discharge on her eyes and due to fear and stress had began urinating on herself. Next was the kicker: a vet tech came out to let me know that she wasn't eating for a day and hadn't been given her insulin in the last 24 hours. Word to the wise: this is mayday when it comes to diabetic cats. Instead, the staff was totally casual and insisted that she just needed a bath and that she would probably eat at home. I asked if a vet had seen her and how terrible she looked and they gave a vague answer that they would have to check (seriously??). Our cat looked like she had been living on the streets for years, and was so far from the healthy cat we dropped off a few days earlier.After about an hour of her being at home and looking like she was on death's door, she had to be rushed to the emergency vet because diabetics who don't eat are an urgent situation...not a, "Oh, let's just skip some doses, maybe give them a bath and not tell the owners" situation. In the end, our pet was in intensive care for 3 days and was close to being put to sleep. I never thought we would have to deal with this situation when boarding her at a vet facility, and in fact, our 24hr emergency vet couldn't believe she was being watched by vets. I called and spoke to the managing vet (I was too angry to listen to his name to be honest) and when I told him the laundry list of medical problems our cat had he chalked up to, "stress". In fact, he basically said our cat did it to herself because she's an angry cat. He also said they "lost her" at one point when she jumped out of a cage presumably trying to escape their care. Not only was their initial care terrible- but their understanding of problems arising within an animal is self-serving at best. You could tell he was trying to cover any responsibility...such as not giving her insulin and not calling us at any time to warn us of what was happening. That was their choice and it was a life-threatening one. We've worked with a lot of facilities across the years, but this was alarming and I'm usually not the type of person to write a bad review but I am honestly concerned for other pet owners out there who visit this practice. We are very fortunate to have saved our cat in time, but please go elsewhere and tell others the same. Read Less

I have been going to then for years I will start researching another clinic I hate how long they make me wait and the staff seems like their is always something more pressing then caring for my animal in pain despite the fact that I am paying $$$ and have made an appointment. I really dislike their attitude and manors in general. I have one last visit with them I hope it goes well. If so I would gladly write a better review. Read Less

The Dr we saw here for our fur baby was very nice. She explained, very plainly, the reasons for the tests and labs we were doing. She answered all our questions and addressed all our concerns. Prices here, I feel, are pretty hefty and the results take almost a week to get back but I must say, I think they're pretty thorough in their assessments. Here's a tip: Make an appointment! It'll save you almost $50 if you do, vs if you didn't. Read Less

My regular vet was closed today and my kitten had a scary asthma attack lastnight so I needed to find somewhere else to take her. I was a little apprehensive because so many of the other vets had not-so-great reviews but I was pleasantly surprised. Today was a holiday so while they did get Amelia in right away, there was a long wait due to some other pet emergencies and only one doctor working, but the staff kept me updated every step of the way and even offered me water while I waited. I never felt ignored and the staff never once acted stressed out or cranky. Brenda and Trinidad at the front desk were SO personable, sweet, caring and kind and kept me company while I waited. When Dr. Marino saw us, Amelia curled up in her arms and purred and it was clear that Dr. Marino loves animals and has a heart of gold. She was compassionate, gentle, loving and took time with us. She apologized for the wait but my feeling is, if I have to wait because she's taking time with another pet owner whose animal is in distress, I have no issue with it. It just shows that she takes her time and wants to make sure the animal is safe and well and that the owner is comfortable. Dr. Marino took x rays and when she saw something unusual she did an ultrasound to be sure Amelia didn't have fluid in her lungs or a mass, and you'd think my bill would have been super expensive but it was very reasonable. She gave me thoughtful advice and made me feel calm and safe. Great experience all around and I highly recommend this clinic! Read Less

Never going back. My cat receives an aggressive cancer diagnosis last night- a call received at 8:30pm- on a biopsy performed last week. Not sure why I wouldn't be notified during business hours, though Dr. Meyerhoff was very thorough and patient- if a little strange- with me on the phone. I come in the next day (today!) for a tech appointment for fluids and wait to speak to the doctor, I have basically been in tears all day. She comes to the reception area to have this quick update with me about my cat in front of everyone- people, dogs.. it culminates in me getting reprimanded by the doctor for my attitude towards her before she announces that she is going back to surgery and storms off without another word. Stunned,sort of crying and being consoled by the others in the waiting area, I pay for my cat's appointment and leave.I've been coming here for four years, most recently to Dr. Costin who initiated the need for surgery, I am not sure why Dr. Meyerhoff- whom I have never met before- took over.  I love my cat and have had her since she was 5 weeks old and she is now 12- she has never had any major health concerns before this. The Los Feliz Small Animal Hospital is run more like an outpatient clinic, do not come here with any expectations of a caring doctor-pet relationship. I used to joke about how they never remembered me when I came back in every 6 months or so for her check up or shots. I should have taken the signs more seriously, now that my pet is very sick, not having a good relationship with a vet is horrible. I am deeply offended by my experiences here in the last week. Read Less

We heard excellent reports about the groomer but the usual shot record from another local vet was not acceptable, so a Certificate of Good Health from their vet was mandated. Vet did not wash her hands before handling either dog. She asked nothing about their medical histories, but determined that one had to be medicated for an ear infection and the other she tried to schedule for a dental extraction. When scheduling the groomer, I was asked REPEATEDLY did I want nails done, trimming, shaving. REPEATEDLY I said "NO - ONLY bathing, partial drying fine." Imagine my surprise when both returned wonderfully clean, but clipped around the head, eyes and face. Obviously the questioning about what I wanted was an attempt to sell more services, and never communicated to the groomer. This grooming cost over $200.00 out of pocket, and both dogs have lost work because they do not look like their breed. The attempt to push treatments and services, questionable sanitation and seeming wish to gouge owners who may struggle to provide responsible veterinary care for their pets is dispicable. Read Less

This place is awesome. Dr. Meriwether saved my cat Pants' life after another vet wanted me to put him down. He was in acute kidney failure from a kidney stone that had shifted and caused injury to his kidney. I STILL have a beloved kitty friend alive and kicking because this place cares. I can't say enough good things. Everyone is very friendly and remember your pets names even if they haven't seen you for a while. Read Less

My feline son, Ellington had surgery last week. I was a wreck with worry. He is 16 years old and has been exceptionally healthy. The staff at Los Feliz Small Animal Hospital were wonderful. Dr. Costin performed the surgery and called while Ellington was in recovery. He told me what to expect and encouraged me to call the next day if I had questions. I did, because Ellington was not eating. Dr. Costin recommended baby food which did the trick. I am so appreciative of the way Ellington and I are treated at Los Feliz Small Animal Hospital. The staff is like an extended family of caregivers. They are compassionate, caring and adeptly skilled at caring for our four legged loved ones.Read Less

I have used this facility for my pet cats over the last twenty years. I have been impressed with their professionalism, especially when facing euthanizing a sick pet. Dr. Costin is my current cat's doctor, and I highly recommend him for his compassion and willingness to explain everything, and his concern for keeping costs under control. My only gripe is they will not send prescriptions to online pharmacies such as 1-800 PetMeds, and require you to pick up a physical script. Needless to say, this is an inconvenience and seems geared at encouraging folks to buy needed pharmaceuticals at the office for a tremendous mark-up. Other than that, I am completely satisfied and will continue to give them my business. Read Less

The Holder's have been using this facility since 1985 and all my pets have been well taken care of by staff and Vet's. From our many pets, they received great care from their first first visit to their last journey they have been treated with compassion, and qualified care. Thank your Dr. Costin Sr. and Jr. And when it was time to end our pets suffering all of you extended the hand of friendship and compassion. We are so grateful, thank you. Read Less

They did a wonderful job when we found a rescue who needed surgery and did an amazing job in post-care. If you receive a quote for something though or are told something important, make sure to get it written down. For example, I was misquoted the price of a service over the phone and the vet I saw did not tell me that she did not have the right type of certification. Other minor mistakes were made such as entering the wrong gender and weight of the rescue in the system and then trying to convince me that my male kitten was a female. Read Less

I've been taking my cat to this vet and others for about 16 years. He's lived through every imaginable disease and procedure one could name. Each crisis was met by 100% professionalism and commitment by the staff and vets at LFSAM. They have saved my cat's life more times than I can remember. Some of the problems he's had were genetic, some were food related, some now age related, but each time he went there he came away cured, or at least treated to wellness. Thanks to my team of vets, including Dr Heiser, the now retired Dr Halse, Dr Grote and Dr Costin, I have a happy and youthful 18 yr old kitty, who's expected to live years longer. I could not recommend them more highly. Read Less

This place is incredibly clean with the most professional staff. They were very helpful on the phone when I was inquiring and comparison shopping around for vets in the area. Staff was super friendly and informative when we go in for exams and even surgical procedures for my dog, and the vet followed up personally several times to make sure my dog was okay even though it was a very routine outpatient surgery. I would strongly recommend this place and specifically Dr. Heiser for anyone looking for a great animal hospital to keep as a "family vet".Read Less

The Veterinarian that I met was rude. My cat lived a happy 17 years and she never had any health issues until the last 2 months of her life. It was not professional of him to question then criticize, jump the gun and assume that she wasn't being fed well. That's precisely why I took my cat in because I started to notice different eating patterns in which resulted in her having some health issues. If he would have let me talk and finish and not cut me off in my conversation, then he wouldn't have to assume anything. If I didn't care about my cat, I wouldn't have taken her to the vet, however, the veterinarian forgot why I was there. I end up paying about $1,000 for medicine, tests and over night stays. There are no regrets with the amount of money spent because I was able to spend another month with her. However, my experience as a pet owner was not a good experience because there was no compassion. For example, I expressed to the veterinarian that if things are really serious or it's an old age thing, I would be ready to make the hard decision to put her down. I didn't want my cat to suffer. However, he said, "If you really love your cat, you would do everything to save her even if its for a little time." Perhaps that's his way to ensure business by targeting the love of a pet owner. Of course I love my cat and of course I would do anything for her, but deep inside me, it was not right for him to put it that way. I would not recommend this place due to the lack of compassion and professionalism. Read Less

Dr. Costin is the best! He's knowledgeable, compassionate and never makes you feel rushed. After driving all over Los Angeles in search of a decent vet, I finally found a great one in my own backyard. I've been taking my 2 dogs here for 3 years and couldn't be more pleased with the service. Tanisha at the front desk is awesome too!Read Less