TLDR; Staff is not professional. Dr Anderson is an awesome vet. Clinic could be better with more professional staff + cleanliness.Hmmmm. It was a tough decision to write this review! My bf's family ha... Read More
TLDR; Staff is not professional. Dr Anderson is an awesome vet. Clinic could be better with more professional staff + cleanliness.Hmmmm. It was a tough decision to write this review! My bf's family has been going to this clinic for almost a decade. Their pups are in the double digits now so I know for sure it's been a long time. I'd heard nothing but good things about this clinic, so when my BF and I moved back and we got a new puppy, I figured I might as well take her to Calaveras Clinic where the family's other two dogs go.Making my appt was easy--the woman on the phone, Pam I think? was very professional. When I arrived, I think someone new was getting trained. A client walked out with his old dog, and as he was paying, the dog proceeded to pee all over the floor...for a very...long...time. The owner apologized and walked out with his dog. The person who cleaned the pee merely tossed a paper towel or two and a rag over it, sopped it up, and that was it. No disinfectant or anything. I assume dogs pee like every five seconds in there so maybe it's not worth going full clean every time. I met Dr. Anderson for the first time and he checked out my pup. He was professional, cordial, informative, and so gentle with my puppy. When I mentioned my BF, he immediately knew who I was talking about. He really cares about his clients and knows them personally. I mentioned that one of the family's dogs was getting old and probably was suffering from tooth decay and mouth pain. He recommended I bring him in. I make the appt, dog goes in for check up, then I make another appt for his teeth surgery. When speaking to the woman on the phone, they only time she had available was like 2.5 weeks out!! I did not want our dog to suffer for that long, so I considered seeking another vet. Luckily, Dr Anderson was kind and squeezed the dog into his appts the very next day! However, it kinda went down hill from then.Drop off was at 730 AM. I was told to call 5 hours later to check on when I could pick up the dog. So I call around 230 PM, and they hadn't started on gumball yet. It made me uneasy to think our poor pup was at the vets for that long..nervous and scared! They finally got to him and pick up was around 5pm. The woman I spoke to mentioned that I could keep Gumball there overnight at no cost, in case we couldn't be home to watch him recover. I thought that was cool, until the lady explained that no one is even at the vet's office from 8pm til 7AM the next morning. Why would I leave my dog there for 12 hours right after he got surgery? What if something went wrong? We'd much rather watch him at home then leave him unattended...doesn't make sense. We opted for pick up. I couldnt make it myself, so my bf's sis went. She paid for the whole procedure, and then told us that somehow during the process, our dog's COLLAR GOT CHEWED OFF BY ANOTHER DOG. What?? That means a dog was THAT close to our dogs neck for a long enough time that the other dog managed to gnaw off our dog's collar?? The hell? Apparently the staff was cleaning cages and they put another dog in with gumball. If you don't know the temperament of a dog, you probably shouldnt put another dog in the same small cage. I don't get it. Dr Anderson offered to pay for a new collar, and he himself was shocked that it happened, which makes me think the staff didn't even communicate it to him. Gumball was bleeding from the gums for a while which i figured would happen, but his nose was also bleeding. Perhaps a wound from that mysterious collar destroying dog??Anyway. I still really like Dr Anderson because he's a wonderful human being and so attentive, but his staff needs to be more careful! I wouldn't want the same situation to happen to another dog, especially if a dog is aggressive. They could end up fighting in the cage. /rant Read Less