Alicia Pet Care Center

They only care about the money, not your pet. The office manager is a nightmare and prevented my dog from getting care on more than one occasion. Blocking the vets prescription from being filled online after refusing to order the medication because he'd have to order "too much of it". After I posted a previous review I received an email stating their reputation is more important than my pet’s health, telling me my dog cannot return. I posted a screenshot of the email here and on yelp. Read Less

Been to tons of vets... I drive many extra miles to specifically go here for good reason. Highly recommended! Staff is nice and great work all dog breeds and personalities Veterinarians and surgeons are highly qualified, helpful and provide hear treatment. Alicia Pet Care, thank you for everything Read Less

They were amazing. They tried really hard to save my precious kitty but they couldn't. Dr. W. Was just straight forward with us. I appreciate that so much. They were very compassionate with us and with my kitty. Read Less

This is the concierge pet care services. The staff, the facilities, and the doctors are by far the best in the industry. They go the extra mile to make your experiences beyond perfect. If you want the best for your pet, go to Alicia Pet Care Center. Read Less

I would highly recommend Alicia Pet Care Center. Our dog has been having stomach issues for quite some time. Yesterday our poor baby was having really bad tummy problems. They have been going above and beyond to take extra special care of him and do whatever they can to to resolve his issues. I have never seen any place care so much. All of the doctors are highly recommended at Alicia Pet Care Center. They have a very helpful, friendly, caring and personable staff. Read Less

Dr. Dewey and staff are really wonderful. I always feel like my dogs are extremely well cared for, They are knowledgeable and very compassionate. We had to put one of our pups down the other day and they were incredibly patient and thoughtful and truly empathetic. I always feel like our pets are important to them. They give a very high level of service and care. I trust that our pets are in really good hands at the Alicia Pet Care Center. Read Less

My sweet Pomeranian Sebastian just finished having his dental cleaning. he is so relaxed (other vets he was nervous) i am so happy they don't do anesthetic here unless necessary..and Sebie loves his Veterinary Dr. Ashley Dewey ,he enjoys how she sits on the floor plays with him while speaking with us and diagnosing him she calls us often to follow up..Dr. Dewey is also very gentle ,kind and easy to see her love for her little fur patients she is Very Knowledgeable was Able to Diagnose 2 illnesses he had when his other vet after 2 yrs of visits could not. Now he is soo healthy and active again, we had been so worried about our baby. The staff here is the greatest very kind , and accommodating and this facility is the clean , cleanest I've ever been to with my dogs in 20 years ,The best ,most Knowledgeable pet health care and Not paying more than other vet ..also they don't add on unnecessary tests & medications or procedures before trying other safe methods..Finally my babies health care i am confident with..<3 Thank You Dr. Dewey and staff at Alicia Pet Care Center !!!Read Less

I absolutely love Alicia Pet Care. No staff, no Vet has ever cared for my French Bulldog like they have. He looks forward to his visits and loves each and everyone wolf of them. Pricing is very competitive to other vets .... but the care ohhh the care they give is truly outstanding! Thank you Alicia Pet Care! Read Less

We were lucky enough to adopt a beautiful rescue dog from The Pet Rescue Center. She spent 4 months in recovery after being hit by two cars. We take her to Alicia Pet Care for all her check ups, teeth cleanings and we board her there when we travel. She is always so excited to go to the Vet! Everyone at Alicia Pet Care Center is amazing! They treat the animals with such care and kindness. Our baby is healthy and happy and loves to go to the Vet! We are so lucky To have found this place! Read Less

The vets are amazing. I have an older dog that is very very shy and they take their time with him. It's never a traumatic experience when we go to Alicia Pet Clinic. The staff are very polite and caring. My dogs like hanging out in their comfortable lobby. Dr. Wheaton and his staff of awesome vets are the only ones that treat my dogs. All I can say is they are the very best! Keep up the great work. Read Less

I have a very healthy (up till now) 11yr old Ragdoll kitty - Gracie. She's an indoor cat and other than her initial kitten shots and spay - she's never been to the vet. Last month she got struck with a horrible case of a bad digestive system and there was bleeding from her bowels. Ugh. Dr. Bromme and the staff at APCC were spectacular! There was absolutely no judgement of not taking her to the vet annually, nor of the matted hair in her coat. The staff was great and cleaned her up and shaved her hiney. After a few weeks of trying different antibiotics, food changes and probiotics, my little girl is back to feeling normal. Dr. Bromme personally called to follow up after each of the 2 visits even conducting a 'visit' over the phone. While on the phone, she took the time to do some internet research for probiotics. So helpful and kind. Your pet will receive the most compassionate and trusted care at APCC. Read Less

I've had my little girl opertaded on, had her teeth removed, & her heart examined. She now hobbles when she walks, is toothless & her tongue sticks out & has episodes of breathing "due to her heart being the size of a tennis ball" that one day will claim her life. I'm very grateful that she's still with me & Not in pain yet due to the care of Dr Northrop, Wheaton, Forman as they have all worked on her & the tech's & staff @APCCRead Less

I drive from San Clemente to see our Vet Dr Matt Wheaton. I honestly wouldn't trust any other Vet to care for our Golden Doodle. The staff is very knowledgeable and reassuring when I come in or call. Dr. Wheaton is following in his father's foot steps as one of the most caring, experienced and compassionate Vet's in Orange County. The staff always remembers Mickey Finn and its just a wonderful place to visit. Thank you Alicia Pet Care Center for being voted #1! Read Less

The best care I could ask for my 12 year old cat Pete. The doctor was amazing and sat down on the floor with him. He felt so comfortable with her. It was very small procedure just cleaning small wound. Antibiotics and cone (not fun). I was more stressed out than him. When I got him he he was purring. The doctor called me the next day to follow up and they called again today a few weeks later. I wish my personal doctor was this attentive! Six stars!! Read Less

Charlie has been coming here since he was a pup. They take good care of him and their prices are reasonable. They take a holistic approach which is appreciated. The only knock is they keep paper records instead of using a computer. So I have found that I needed to clarify at times because the vet could not scan the file thoroughly for information they already have (because it is paper based.) Read Less

Fantastic experience. I had my dog neutered there and have had his teeth cleaned as well. Following the neutering, the vet personally called me to explain the process and followed up the next day to see how my dog was doing. Five star service. Job well done! You guys have earned a customer for life! :)Read Less

are awesome Cash's family thanks you for your amazing concern and care of Cash. You all went above and beyond all expectations and your personal thoughtfulness is greatly appreciated. Without needing to say why thank you for your love to Cash and Dr. Lathrup sp sorry who helped with peace of mind in a time of so many unanswered questions she came through and Dr. B who relentlessly pursued for answers. Pam Lewis Jerod Simpson & Family Read Less

We are so grateful to be chosen for the FORD neuter spay day. Thank you for taking such wonderful care of Buddy. He is on the mend and ready to get back in the bay. The staff at Alicia Pet Care Center was a pleasure to work with and we will definitely be switching vets. We've been going to CDM animal hospital for 20 plus years, and now happy to have Dr. Wheaton Jr. care for our golden retriever. Read Less

Highly recommend Drs. Wheaton and Northrop, especially for those dogs that pose more unique diagnostic challenges. No, this office is not the least expensive, nor is it the most expensive. However, I have two medically fragile dogs: one with external hepatic shunts (holes in the liver) and one with more severe brain issues (severe hydrocephalus and syringomyelia). Both were originally cared for by another local vet office. The dog with shunts began to worsen and the then-vet brushed it off. I insisted on a diagnostic ultrasound and immediately moved his care to Dr. Wheaton because I'd heard good things about the care. On the first visit, Dr. Wheaton addressed the results of the test (I was right) and asked me how I wanted to proceed. No forced treatment plans, no additional diagnostics. When we agreed on the plan, he immediately got the dietary department at UC Davis involved and I paid for a custom diet (with these dogs, it's managed with diet and lactulose). Yes, it was $250, but I saved that in two months from not having to buy special foods (the diet is much simpler than what I was doing) or any additional diagnostic tests. And, this dog is doing INCREDIBLY well. Mind you, my other vet attended UC Davis and could have suggested the same test. But didn't. I've never spent a better $250 and saved both my dog and my wallet. For the second dog, she was diagnosed 3 years ago with a ""tense"" personality because she always held herself so rigidly. Yes, the then-vet did X-rays, but found nothing. Since she was new to my home, I accepted the psychological assessment. However, nearly three years later, I knew it wasn't right. My dog was clearly in pain, and it appeared to be in the neck. Since my first dog was dramatically improved with Wheaton, I took in the second one. In FIVE MINUTES Dr. Wheaton identified four possible issues, two of which he was absolutely sure. I expected X-rays and other tests. ""No, save your money, she has hydro cephalis and likely syringomyelia- there's nothing we need to do here. She's going to be referred to Dr. Berry (a well-known neurosurgeon)."" I know of Dr. Berry's reputation and it is well-earned. Dr. Berry immediately confirmed Dr. Wheaton's diagnosis. As I did my own research, turns out the #1 symptom of syringomyelia is.... neck pain. My dog suffered in pain for two years because of an incorrect diagnosis. As a pet owner, I felt horrible; I knew in my gut that diagnosis was sketchy. She is now on very simple and very inexpensive meds (no brain shunt, no surgery) and her quality of life is drastically improved. Be a wise consumer; perhaps Dr. Wheaton is not the least expensive for the more mundane issues, but I know that as other dogs age and develop issues, I will not take them anywhere but to this office. As a consumer and pet owner, you make the decisions about what you will and will not do for your animal. But, at least I know that I get good information and get choices. The rest is up to me: peace of mind is priceless. Read Less

I don't usually do a lot of online reviewing, but was just curious about reading the reviews for my vet. I was motivated to write when I saw that people were complaining about the prices here. I happened upon this vet, by coincidence... (My dog gets car sick and I needed a place that was within an 1 hour walk from my house) I had been going to a chain type vet clinic that had moved locations. I was pleasantly surprised to find Dr. Wheaton and Dr. Forman. The have both been great. They are both very kind and do a great job of explaining things carefully, so there is no confusion. They also take time to be thorough with the animals, which is nice... When I was in with the vet on my first visit, my Mother was waiting in the reception area. Later she told me that while she was waiting she had received GLOWING reviews about Dr. Wheaton from the other people who had been coming there for a while. I was happy that I had stumbled upon a great vet and have had nothing but great care ever since. As for the COST. I found that in general, I spend less on my visits there than I ever did at the Chain clinic. Perhaps some things might be a bit more expensive, but overall the superior care is well worth it. Medications are never cheapest at vet's offices, but there are other options for that... Read Less

I have taken my dog Buddy to Dr. Wheaton for 6 years now and we never had any sort of problem with Buddy's health until 1 month ago. He suffered a massive heat stroke and almost died. They kept him overnight and monitored him closely. He was well enough to come home, but we were unsure of the direction he would take over the next 48 hours. Dr. Wheaton and his staff were amazing for those few days. They checked in often and were available when we needed them for questions or clarifications on how to take care of Buddy. Slowly, but surely, he recovered. We decided to go forward with a surgery to correct a breathing issue Buddy had which cause his stroke and had a surgeon do the procedure that Dr. Wheaton recommended. Buddy's life has changed for the better. He can breathe better, seems more comfortable and is slowly getting his strength back. I cannot tell how you how professional, kind and caring Dr. Wheaton and his entire staff were throughout this month long ordeal. I give my highest recommendation for Alicia Pet Care Center. Transfer your pet's records and get over to Dr. Wheaton for the kind of care your pet deserves. He and his staff are excellent. Read Less

Dr. Wheaton and his staff are the best. The care your pet receives here is top notch. My dog Buddy suffered a horrendous heat stroke a few weeks ago and almost died. Dr. Wheaton and his experienced staff saved his life and gave Buddy a second chance. We have been going to the clinic since 2005, but never really had a problem until a few weeks ago. I can now safely say that if you just need routine care OR have some sort of a trauma with your pet, Alicia Pet Care Center is where you want to be. I give my highest recommendation to this clinic to take care of your animals. Read Less

Hold on to your wallets, folks. I would not recommend this place. For my OFFICE visit, which needed to be conducted before my dog could be spayed, the sum total was: (sit down) $430. I will break it down for you: -ANAL GLANDS: 33.00 (what??? most other vets charge 15.00) -PARASITE SCREEN: 42.00 (I was talked into this. Did not need it.) -BORTADELLA: 12.00 (normal) -RABIES SHOT: 12.00 (normal) -MOXXOR SUPPLEMENT: 70.00 (This is sold at their front desk as this superior supplement, supposed to be equivalent to 300 fish oil capsules a day. I wish I listened to my instincts and said no. Later that evening, I went online to investigate this product, and it turns out that it is a Multi-Level-Marketing thing, of which Dr. Wheaton is a part!!! So he sure benefits from everyone he signs up!!! Beware!!!) -INTERCEPTOR: 82.00 (a steep price for the heartworm medication. Other vets sell it for $70) -JUNIOR WELLNESS PROFILE: 85.00 (the bloodwork panel they do before the spay. Whatever.) -OFFICE VISIT: 59.00 (a little higher than average) So this was done the week before her spay. The cost of the surgery, plus dental cleaning, and a microchip? .....wait for it.....$477!!!! (They give you a break down, and try to make it look like you are getting such a discount, because before the discounts, it WOULD have been an additional $933. Come ON! Who in their right mind would ever pay $1400 for a spay anyway???) My dog had a very bad reaction to the spay, up all night, moaning, throwing up, shaking. Because she was throwing up, I couldn't give her the pain medication. I felt terrible that she was in so much pain. The office, when I called, acted like, ""Oh well. That happens to some dogs."" I decided that this whole place (although the office IS quite beautiful with the waterfall and all, that is probably why the prices are so high, to cover the overhead of the decorating of the office) anyway, the whole outfit is more concerned with charging the highest fees, and pushing services you don't really need. (Moxxor? Come ON.) I have moved on to a different vet. Prices are much more in line of what is the average. Very happy with them. I just felt it was important to give you a fair warning of how much you will be paying. These days, who can afford to pay these Newport Beach/Beverly Hills prices? Read Less

I drive 70 miles one way to take my doggies to see Dr. Wheaton and let me tell you, It?s worth it!! He takes his time to explain everything very clearly and covers all his bases by thinking outside the box. I?m confident that nothing ever goes unnoticed. I have found with other vets I have spent more money on BS in the long run and my dog?s medical statis still wasn?t solved. You definitely get what you pay for at Alicia Pet Care Center. Read Less

I was very pleased with the care my Welsh Springer Spaniel received at Alicia Pet Care Center. She is 13 years old and her skin allergies / itching had gotten increasingly bad . I really thought that I'd tried everything and that it was hopeless ! Dr. Amy Rosencrantz was so caring and helpful and was determined to get my dog some relief . She and Dr. Wheaton worked together and came up with a plan of action. Dr. Rosencrantz made sure that I knew the course of meds would take awhile to kick in and encouraged me to be patient . She was right and I am happy to say that my dogs skin allergies have improved tremendously ! Yes ,some of the new medications being tried for pet allergies are a little pricey but it is a price I'm willing to pay to see my sweet spaniel happy and healthy. Thank you Dr. Rosencrantz and Alicia Pet Care Center. Read Less

Running a non-profit dog rescue means needing to find the most knowledgeable vet team with a sound background in shelter disease and with a heart of gold to deal with the many issues that rescue dogs present with! Thankfully, we found Dr. Wheaton and his staff and have not looked back. When it comes to compassion, knowledge and expertise....there is no comparison. We have had over 100 animals treated by Dr. Wheaton and his team and continue to refer our adopters to him. We can not say enough great things about this practice. Read Less

After reading all of the great reviews I felt pretty good about this place... Everyone LOVED the vet. Price for office visit was reasonable ($59), same for vaccines ($36 for group of 3). I was a bit unsure when I was told the usual vet was out (Wheaton?) but I could see Dr. Rosencrantz... I was bit apprehensive, but I needed my dog checked right away. ...Should have trusted my instincts. I waited a HALF hour just to be seen. Doesn't seem too bad; except the place was EMPTY. I had requested my dog be sedated, because he's very nervous (barks and acts bad - but has never bitten). I was told he couldn't get sedation until he had been examined. That would make it tougher... but with a muzzle & me helping to keep him calm - I've handled it before. Well, this vet couldn't have been more than a year or two out of school; and clearly had NO clue how to handle anything other than a very well behaved dog or cat perhaps. I was in another room with my other dog; so she held the dog while my husband switched places with me so I could talk to her. I enter the room to find her hold him as far away as possible, my dog twisting on the leash, trying to bark, and muzzled so tightly there is NO way he could bite her, and he's a good 2-3 feet away! She looked petrified, and accused my dog of (her words) ""Trying to kill me"". Anyway to make a very long story (and visit) shorter... She ended up doing NOTHING except giving me the sedatives I asked for in the first place so I could bring him back dosed enough for her to handle. Oh... and the finale... the other dog who I brought along for vaccines had a rash from flea bites so she prescribed 2 sets of meds.. which came to a total of TWO HUNDRED and TWENTY dollars for TWO bottles. My bill which I expected to be around $200 was $428!!!! All I can say is BEWARE!! and WAIT to see the other doctor. I one GOOD thing I can say is the assistants were nice enough... but SLOW - we spent 1 1/2 hours there... total time spent actually checking the dogs and giving the one shots... MAYBE 15 minutes. Honestly - for MY experience today SORTA good (2 stars) is pretty generous. Read Less

We have taken our dog Rocky to see Dr. Wheaton for over 5 years. His staff is always very helpful and we have had nothing but great experiences when we have to visit. It its clear that they have nothing but Rocky's best interest in mind, and I really appreciate all the advice that Dr Wheaton has given to help us keep our little buddy healthy. Highly recommended. Read Less

Dr Wheaton and staff has been treating our Kylie since we moved out to Orange County in Nov 2003. From the front staff, to the nurses and doctors, you feel comfortable from the moment you walk in. The new facility is HUGE and is state of the art. We recently got a puppy, Dexi, who is now also under the care of Alicia Pet Care Center. Oh yea...they also have a great boarding facility that we have used when we go out of town.Keep it up guys! Read Less

DR WHEATON AND EVERYONE AT APCC ROCKS! I own a mobile grooming business and would not recommend my clients to APCC if I did not trust them 100%. I have taken my own baby there for over 7 years now and she is excellent health (although her age is catching up to her I think). The clients that have taken my advice had nothing but the nicest things to say, and many of them are now regular clients of Dr Wheaton's. Aside from being a great vet clinic, you can really tell they care about animals with their animal rescue that they also have. Highly recommended, I would give them more stars if I could.Monica Read Less

I love this place, so much so I drive all the way from San Clemente just to take my dogs there! Their new sate-of-the-art facility is beautiful, their staff is so friendly and knowledgable and they always greet my dogs by name. Dr. Wheaton, a second-generation veterinarian, is amazing! He's patient, takes his time and has worked wonders on my cocker spaniels' allergy/behavioral issues. I'm confident my dogs are receiving the best possible care at Alicia Pet Care Center and would highly recommend taking your pets there. Read Less

Alicia Pet Care Center has wonderful doctors and a staff to match. Their facility is beautiful but what really matters most is that the entire staff seemed to really care about me and my pet. I adopted my cat Lou from their Pet Rescue Center about a year and a half ago and every time I've been in since, it feels like a family reunion. I would highly recommend Alicia Pet Care Center to anyone that is looking for an amazing vet that really cares about their pet. Read Less

I adopted the perfect dog, in the Marley and Me way, from Alicia Pet Care Center and am so grateful and blessed for the addition to my family. Without a doubt we chose to use Dr. Wheaton as are primary vet through allergy's, surgery and many other situations a first time, ornery, puppy owner could freak out over. Dr. Wheaton has been like a member of our family helping us overcome the challenges of being a first time puppy owner and for that I'm grateful it's not often today a company, The Alicia Pet Care family; aka. all the girls and josh, provides you a service while making you feel like your apart of a family. THANK YOU ALICIA PET CARE CENTER Read Less

Both Dr. Wheaton and Dr. Forman have seen my dog Red. Red can be quite a handful when it comes to the vet, but both the doctors and nurses seemed to handle him with a great deal of patience and gentleness.Their entire staff loves animals and will go to great lengths to see that they are cared for in a way that makes you and your pet feel like family. I am so thankful that Alicia Pet Care Center takes such great care of my special little guy! Read Less

First off they are doing awesome things for the community. I rescued my cat Moose from the Pet Rescue Center; which is Dr. Wheaton?s rescue run out of Alicia Pet Care Center. I took Moose to Alicia Pet Care Center for all of his kitten shots. The Staff is very friendly and helpful. They taught me how to be a good cat owner. I am a student and have to say that their prices were VERY reasonable especially for my budget. The day I got Moose fixed I was a mess. The staff there really seems to understand what that day is like for a kitty mom like me. When I left I knew he was in the best care possible. I love them and recommend them to everyone I know. Thank you Alicia Pet Care Center and keep up the incredible work!! Read Less

I brought my cat in because he had a nasty cold. The team ran tests and relayed the results in a friendly and personal manner rather than the ""doctor speak"" I have found at other offices. The office itself is spotless and the front desk staff is welcoming and helpful. I can't recommend this office enough! Read Less

Dr. Wheaton and his team reached out and helped me when I found a dog that was in dire need of surgery. I found the dog dirty, emaciated, abused, shut-down, and with her eye hanging out, and damage to her jaw. He performed surgery on my dog for free until I could solicit enough donations to pay for it. All of the staff at the Alicia Pet Care Center are AMAZING!!! I wouldn't leave my animals anywhere else. Precious Life is now a part of my family, and loves cats! Thanks to the Alicia Pet Care Center for saving my dog's life! This was the only vet in the entire state of California that I could find to do the surgery pro-bono until I could raise the funds. They don't just claim to love animals, they really show it! Read Less

I have two cats as well as just worked with rescuing a pregnant cat who shortly after gave birth to 6 kittens. Dr. Wheaton and his staff have been more than helpful in getting and keeping everyone healthy. His front office staff are always friendly and go out of their way to ensure your comfortable and have what you need. Dr. Wheaton and Hawkins are both very knowledgable and arent afraid to share that knowledge. They understand the rest of us arent vets, so their patience and ability to communicate issues to pet owners is the bext I have experienced.I would (and have) highly recommend alicia pet clinic for any pet owner. Read Less

Dr. Wheaton's staff is exactly what you would want for your pet: a bunch of animal lovers dressed in scrubs taking the absolute best care of your dog or cat. I have been bringing my cat to them for years. When I moved away and had to go to a different vet, it was a crushing blow. Thanks goodness I was able to move back to the area and reunite with this amazing clinic. Read Less

Had a 16 year old cat that was suffering of an incurable cancer. The staff and Dr.'s did what they could to relieve her pain until the end. APC did great work with our cat, and out other animals with gentle, caring, treatment. Read Less

Dr. Wheaton and his staff have cared for our pets for the past 5 years. They are friendly, caring and professional. The lives of my pets have been saved many times through their thorough and comprehensive treatments. I recommend them highly. Read Less