Animal and Bird Clinic of Mission Viejo
Mission Viejo, California
General Info
Alicia Pet Care Center is a full service veterinary hospital that has been providing high quality care for its patients since 1975. Recently relocated into a brand new, state-of-the-art facility, Alicia Pet Care Center strives to be the best veterinary hospital in South Orange County. We offer all standard services you would need at your family veterinary hospital, including advanced knowledge and skill in dealing with difficult allergy situations in dogs and cats, chronic or severe gastrointestinal disease and challenging soft-tissue surgeries.
Dr. Wheaton, owner, is a graduate of UC Davis, which is widely known as the best veterinary hospital in the nation. He has completed a rigorous 1 year internship in surgery and emergency medicine and then went on to work emergency full-time for 3 years. This experience has allowed him to achieve a higher level of understanding and confidence in working with the most difficult and challenging cases.
Alicia Pet Clinic also offers clean, roomy boarding for both dogs and cats. Our dog runs feature glass and stainless steel with no bars. There are also no drains in the back of the runs (like most boarding kennels have) which tend to harbor bacteria and viruses. Dogs are walked 5-7 times daily. Cats board at the opposite side of the facility from the dogs, in large cat condos with perches and a view of the salt water aquarium and the outside of the hospital.
All patients benefit from the facility having UV lighting in the air conditioning units that kill all incoming bacteria and viruses and the Lifesource water filter that provides a safe and clean water source for all bathing, cleaning and drinking water.
Our Mission Statement:
We are committed to providing the highest quality veterinary care available in a gentle and compassionate manner. Our goal is to make our patients live a long and fulfilling life. We pledge to treat each patient with dignity and expertise. Every patient's owner will be communicated to in a professional manner and every effort will be made to accommodate their needs. Through continuing education we will strive to stay on the cutting edge of veterinary medicine and to use this knowledge to educate our clients to assume their roles as vital members of the healthcare delivery team. We prom- ise to stand out in the community as the veterinary facility that cares deeply for pets, their owners and has the knowledge and tools to back it up.
Our motto says it all:
We're Taking Care of your Babies!
Team
Sarah Northrop
Veterinarian
Ashley Dewey
Veterinarian
Celine Hayek
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
William Perry
16 Jul 2018
REPORT
Dr Bloch has taken good care of a few of our pets over the years. I would definitely recommend.
Peter Kempf
7 Jul 2018
REPORT
Love this place. They really care about our dog
April DeLeon
19 Apr 2018
REPORT
Amazing doctors that get the job done and all three of our puppies have always been taken care of!♡
Timothy Morgan
1 Mar 2018
REPORT
The staff is knowledgeable and polite, My parrot was very ill and very old. They patiently explained what was up and helped me make my decision. They were very caring. You can be confident bringing y...
The staff is knowledgeable and polite, My parrot was very ill and very old. They patiently explained what was up and helped me make my decision. They were very caring. You can be confident bringing your friend here.
Jeania Coleman
29 Jan 2018
REPORT
The people that work here are awesome and Dr. Myers was very nice and took a lot of time explaining everything to me. Not that expensive either.
Candace Perrotta
24 Jan 2018
REPORT
Dr Coward is the kindest and most attentive vet I have ever met. His entire staff is warm and loving. I recently had to send one of my labs to heaven. The saddest experience of my life was made more b...
Dr Coward is the kindest and most attentive vet I have ever met. His entire staff is warm and loving. I recently had to send one of my labs to heaven. The saddest experience of my life was made more bearable because of the loving environment this Vet and his staff provided. I couldn't possibly recommend more highly. ❤
Scott Watson
26 Nov 2017
REPORT
The Animal and Bird Clinic of Mission Viejo is the place to take your pet. They take such great care of our Green Wing Macaw and Australian Shepherd. They treat all kinds of animals here too from ...
The Animal and Bird Clinic of Mission Viejo is the place to take your pet. They take such great care of our Green Wing Macaw and Australian Shepherd. They treat all kinds of animals here too from lizards to chickens. Dr Hensley and his office staff take their time in explaining everything to you during your visit. The veterinarian clinic is extremely clean and has designed places for your dog to go potty. They also have grooming and boarding at this facility too. This is definitely the place to go for all your pets needs.
Ricky J.
17 Aug 2017
REPORT
I wouldn't take my boy's Rocco and Rollo ANYWHERE else... the business Dr. Coward stated years ago is simply THE best vet around! I was going to go with Dr. Coward as he is still there, but I went wit...
I wouldn't take my boy's Rocco and Rollo ANYWHERE else... the business Dr. Coward stated years ago is simply THE best vet around! I was going to go with Dr. Coward as he is still there, but I went with the new blood Dr. Hensley....What an awesome choice..He is so great and knowledgeable, and knows just what my boys need!!! Plus he is one of the nicest guys you'll ever meet... need I say more? ...Yes I guess I do... The ENTIRE staff are SO friendly and courteous!! THE BEST!!!
Richard Castro
18 Apr 2017
REPORT
Long time patient here, they truly love and care for your an first over themselves.
Tom Mad
5 Apr 2017
REPORT
I went there with my sick bunny. We made appointment with one doctor but when we arrive another doctor was there to treat our rabbit.
Greg Myers, was the one who inspected our bunny. He absolutely mis...
I went there with my sick bunny. We made appointment with one doctor but when we arrive another doctor was there to treat our rabbit.
Greg Myers, was the one who inspected our bunny. He absolutely misdiagnosed symptoms .He did check his heart beating and said it is fine, but it was not, because our bunny breathing was so slow so his heart rate was not even close to what normal rabbit should have. We did X-Ray and we saw bloated stomach . He said force to feed him every 4 hours, we said he has no more room , his stomach will explode. He did not give any shoots to make his digestive system work in order to move the food he suggested we force feed him. Mr Myers here is advice for you.( Bloat is an emergency situation. If it is suspected that a rabbit is suffering from bloat, whether or not the rabbit is hypothermic, remove all food from the rabbit's area to avoid overloading an already distended stomach and a compromised digestive system).. We did not force feed him, we give him pain killers.Our bunny past away next day in his sleep(we hope). What happen Mr Myers he has bloat , stomach as you described was so big, compressing his heart, lungs, and other organs. His litter heart was working irregular and stop.Blood flow becomes irregular, and rarely, blocked, causing disturbances of the cardiac rhythm, cardiovascular collapse . Once before we went to see Dr Brett M Hensley and he knows bunnies , to bad he was not available that day. Our lovely bunny is now binky free.:(((
Virginia Mac
30 Mar 2017
REPORT
Friendly, knowledgeable staff. Excellent Vets. Great place for boarding. They do excellent wing, beak and nail trims with my little parrot.
Kerry Goossens
20 Mar 2017
REPORT
Dr. Hensley, Tracy, Rosa, Charmain and Richard love my dog as much as I do and always take my feelings and financial issues seriously. The ENTIRE STAFF IS WONDERFUL, these just happen to be the people...
Dr. Hensley, Tracy, Rosa, Charmain and Richard love my dog as much as I do and always take my feelings and financial issues seriously. The ENTIRE STAFF IS WONDERFUL, these just happen to be the people who spend the most time carrying for all my pets!!!
Rory Harnisch
19 Mar 2017
REPORT
They took extra care of my like it was their own
R L
18 Jan 2017
REPORT
Caring staff and excellent compassionate care.
Kristen Svensson
12 Dec 2016
REPORT
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I ...
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I was told that the vet did it because the first rabbit had been neutered. This was against our wishes. Because of this major mistake, the receptionist just handed me his cage and sent me out the door after surgery because the vet was too afraid to meet face to face. Not too afraid to charge me for it though. No consult about surgery, no follow up phone call and no post op checkup. All of which I received for the 1st rabbit and $500. I wouldn't recommend this place to anyone for anything. Very unprofessional. I was on chemo and not in the right state to pursue. Just happy to get my pet back.
K S.
12 Dec 2016
REPORT
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I ...
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I was told that the vet did it because the first rabbit had been neutered. Because of this major mistake, the receptionist just handed me his cage and sent me out the door after surgery because the vet was too afraid to meet face to face. Not too afraid to charge me for it though. No consult about surgery, no follow up phone call and no post op checkup. All of which I received for the 1st rabbit and $500. I wouldn't recommend this place to anyone for anything. Very unprofessional. I was on chemo and not in the right state to pursue. Just happy to get my pet back.
kristen kelly
4 Sep 2016
REPORT
I took my rabbit here near closing on a Saturday because she had diarrhea (a terrible thing for rabbits to have). I had to practically beg in tears for her to be seen. I couldn't believe they would ha...
I took my rabbit here near closing on a Saturday because she had diarrhea (a terrible thing for rabbits to have). I had to practically beg in tears for her to be seen. I couldn't believe they would have rather sent me to the animal hospital (2 hour wait) over seeing her (15 minutes to closing). As I was putting her back in the car the lady at the front desk told me they would take her. It was pretty awkward and the doctor apologized for the "miscommunication."
$300 dollars later I was told she was fine. Then on Monday the doctor called and said she had worms so I paid another $30 for medication and another $45 for a fecies follow up a week later. The doctor then called me again to tell me she has Pasterella but he didn't want to give her any more medication because she's young. I told him I was concerned because she was sneezing a lot - he told me that wasn't related and would be a separate fee to come in to diagnosis of it was a respitory infection.
Well Google has since proved him wrong. Pasterella is not worms - it is a respitory infection found in rabbits and a different medication that what I was orginally given is necessary.
So now - $400 later I'm still listening to my poor rabbit sneeze without a cure while I sit and research a better vet who will not only properly help her - but also won't take me for every dollar in the process.
I can't speak for cats and dogs here- but as far as rabbits- their knowledge is obviously limited and extremely costly. Also - like the reviewer with the bird- I too question how much they really care about animals.
Craig Johnson
31 May 2016
REPORT
I would (answer to negative review). The vets were probably all busy with emergency such as yours. Doug Coward - the owner stays late at night to make sure all his patients are ok. Too bad you didn't ...
I would (answer to negative review). The vets were probably all busy with emergency such as yours. Doug Coward - the owner stays late at night to make sure all his patients are ok. Too bad you didn't stay. He and his staff are the best in the business!
Anet Botts
29 Feb 2016
REPORT
Simply the best vet in South OC. I've been going here for 20 years and cannot say enough great things about Dr. Coward, Dr. Myers and his staff.
Ronnie Rogers
21 Dec 2015
REPORT
i will just tell the story and you come to your own conclusion. I have a wonderful male canary that had a band on its leg when i first bought it. I was told it gave a kind of registry to the bird and ...
i will just tell the story and you come to your own conclusion. I have a wonderful male canary that had a band on its leg when i first bought it. I was told it gave a kind of registry to the bird and that I should feel good about it. Then for whatever reason it got an infection in this one leg and it became swollen. I called magnolia farm, which i really like, and they gave me suggestions as to how to treat the infection. They said these bands are a terrible thing to put on a bird for this exact reason. I drove around yesterday to try to find clippers or a vet who would take a look to tell me if the leg would treatable or not. I came to PPAH and asked to see a doctor/vet just to take a look to tell me if he thought it should be examined to determine whether the canary should be put to sleep or if he could likely fix the situation. The attendants at the front refused to call him out to take a look and instead insisted I pay for a $65 consultation and removal for another $28. I said I needed to know, was it retrievable. They said he or she wouldn't get out of his chair or office just to come discuss it with me. My thought was "and this is supposed to be a humane place for animals and birds?" I left with a sick feeling in my stomach about these 4 women and the doctor. You decide if you would go.
Claudine Fairchild
8 Oct 2014
REPORT
Very friendly and accommodating staff! Took lots of time with us with the first pet we brought there---a lizard. The doctor called to follow up with us later that week to ensure the lizard was doing...
Very friendly and accommodating staff! Took lots of time with us with the first pet we brought there---a lizard. The doctor called to follow up with us later that week to ensure the lizard was doing ok. We will be transferring our other pets there!
Shaina Cohen
23 Sep 2011
REPORT
These guys are wonderful. My family has taken our house pets there all their lives, and so when I got a new cat I took him there too. My kitty unfortunately soon got a condition called FiP which ha...
These guys are wonderful. My family has taken our house pets there all their lives, and so when I got a new cat I took him there too. My kitty unfortunately soon got a condition called FiP which had never even heard of, but Dr. Myers was extremely informative and compassionate about educating me and keeping in touch about treatments. He did some simple bloodwork and then gave me options for treating Oliver. Instead of insisting on high-cost treatments he was informative about the holistic options I preferred. When Oliver eventually passed away, Dr. Myers sent me a handwritten consolation note, which I thought was just demonstrative of how totally this clinic cares about its patients and their owners. (On the day Oliver died, when I brought him in, one of the receptionists gave me a big hug.) Now I have a new kitten and he will be going to this clinic as well. Can't say enough good things about them.
A Google User
24 Mar 2010
REPORT
I recently had an appointment for an office visit for $72. When I arrived they said that they were to busy and I needed to leave my dog with them they would have the doctor see him sometime during the...
I recently had an appointment for an office visit for $72. When I arrived they said that they were to busy and I needed to leave my dog with them they would have the doctor see him sometime during the day. Later I was called and told that my dog would be ready after 5:00pm. When I arrived to pick up my dog there was a bill for nearly $500. I asked what for TESTs, blood, urine, ect., I did not authorize these. I was told that I must have or they wouldn't do them. This was Not True!
I wasn't there to agree to more than an office visit.
These folks were so busy running up unnecessary test & costs that they forgot to ask for permission and now they refuse to do the right thing and still to this day demand payment.
I recommend Dr Butchko in Riverside
A bit of a dive but it will save you time and headaches
I took my dog there instead, they did not do any of these ridiculous tests that were inconclusive. They gave me an office visit for $22 and 5 different medications all totaling less than $105 for everything. Also, Dr. Butchko declined preforming sugery on my dog for a cracked tooth due the dogs age, which Animal & Bird was more than willing to do and change $900.
These folks really dont care about anything other than just making money off your pets mis fortunes.
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Please call
(949) 768-3651
Business Hours
Monday
Mon
08:00AM-19:00PM
Tuesday
Tue
08:00AM-19:00PM
Wednesday
Wed
08:00AM-19:00PM
Thursday
Thu
08:00AM-19:00PM
Friday
Fri
08:00AM-19:00PM
Saturday
Sat
08:00AM-17:00PM
Popular Hours
6a
12p
6p
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Animal and Bird Clinic of Mission Viejo
Mission Viejo, California
Book an Appointment
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General Info
Alicia Pet Care Center is a full service veterinary hospital that has been providing high quality care for its patients since 1975. Recently relocated into a brand new, state-of-the-art facility, Alicia Pet Care Center strives to be the best veterinary hospital in South Orange County. We offer all standard services you would need at your family veterinary hospital, including advanced knowledge and skill in dealing with difficult allergy situations in dogs and cats, chronic or severe gastrointestinal disease and challenging soft-tissue surgeries.
Dr. Wheaton, owner, is a graduate of UC Davis, which is widely known as the best veterinary hospital in the nation. He has completed a rigorous 1 year internship in surgery and emergency medicine and then went on to work emergency full-time for 3 years. This experience has allowed him to achieve a higher level of understanding and confidence in working with the most difficult and challenging cases.
Alicia Pet Clinic also offers clean, roomy boarding for both dogs and cats. Our dog runs feature glass and stainless steel with no bars. There are also no drains in the back of the runs (like most boarding kennels have) which tend to harbor bacteria and viruses. Dogs are walked 5-7 times daily. Cats board at the opposite side of the facility from the dogs, in large cat condos with perches and a view of the salt water aquarium and the outside of the hospital.
All patients benefit from the facility having UV lighting in the air conditioning units that kill all incoming bacteria and viruses and the Lifesource water filter that provides a safe and clean water source for all bathing, cleaning and drinking water.
Our Mission Statement:
We are committed to providing the highest quality veterinary care available in a gentle and compassionate manner. Our goal is to make our patients live a long and fulfilling life. We pledge to treat each patient with dignity and expertise. Every patient's owner will be communicated to in a professional manner and every effort will be made to accommodate their needs. Through continuing education we will strive to stay on the cutting edge of veterinary medicine and to use this knowledge to educate our clients to assume their roles as vital members of the healthcare delivery team. We prom- ise to stand out in the community as the veterinary facility that cares deeply for pets, their owners and has the knowledge and tools to back it up.
Our motto says it all:
We're Taking Care of your Babies!
Business Hours
Monday
08:00AM-19:00PM
Tuesday
08:00AM-19:00PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-19:00PM
Friday
08:00AM-19:00PM
Saturday
08:00AM-17:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Sarah Northrop
Veterinarian
Ashley Dewey
Veterinarian
Celine Hayek
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
William Perry
16 Jul 2018
Dr Bloch has taken good care of a few of our pets over the years. I would definitely recommend.
Peter Kempf
7 Jul 2018
Love this place. They really care about our dog
April DeLeon
19 Apr 2018
Amazing doctors that get the job done and all three of our puppies have always been taken care of!♡
Timothy Morgan
1 Mar 2018
The staff is knowledgeable and polite, My parrot was very ill and very old. They patiently explained what was up and helped me make my decision. They were very caring. You can be confident bringing y...
The staff is knowledgeable and polite, My parrot was very ill and very old. They patiently explained what was up and helped me make my decision. They were very caring. You can be confident bringing your friend here.
Jeania Coleman
29 Jan 2018
The people that work here are awesome and Dr. Myers was very nice and took a lot of time explaining everything to me. Not that expensive either.
Candace Perrotta
24 Jan 2018
Dr Coward is the kindest and most attentive vet I have ever met. His entire staff is warm and loving. I recently had to send one of my labs to heaven. The saddest experience of my life was made more b...
Dr Coward is the kindest and most attentive vet I have ever met. His entire staff is warm and loving. I recently had to send one of my labs to heaven. The saddest experience of my life was made more bearable because of the loving environment this Vet and his staff provided. I couldn't possibly recommend more highly. ❤
Scott Watson
26 Nov 2017
The Animal and Bird Clinic of Mission Viejo is the place to take your pet. They take such great care of our Green Wing Macaw and Australian Shepherd. They treat all kinds of animals here too from ...
The Animal and Bird Clinic of Mission Viejo is the place to take your pet. They take such great care of our Green Wing Macaw and Australian Shepherd. They treat all kinds of animals here too from lizards to chickens. Dr Hensley and his office staff take their time in explaining everything to you during your visit. The veterinarian clinic is extremely clean and has designed places for your dog to go potty. They also have grooming and boarding at this facility too. This is definitely the place to go for all your pets needs.
Ricky J.
17 Aug 2017
I wouldn't take my boy's Rocco and Rollo ANYWHERE else... the business Dr. Coward stated years ago is simply THE best vet around! I was going to go with Dr. Coward as he is still there, but I went wit...
I wouldn't take my boy's Rocco and Rollo ANYWHERE else... the business Dr. Coward stated years ago is simply THE best vet around! I was going to go with Dr. Coward as he is still there, but I went with the new blood Dr. Hensley....What an awesome choice..He is so great and knowledgeable, and knows just what my boys need!!! Plus he is one of the nicest guys you'll ever meet... need I say more? ...Yes I guess I do... The ENTIRE staff are SO friendly and courteous!! THE BEST!!!
Richard Castro
18 Apr 2017
Long time patient here, they truly love and care for your an first over themselves.
Tom Mad
5 Apr 2017
I went there with my sick bunny. We made appointment with one doctor but when we arrive another doctor was there to treat our rabbit.
Greg Myers, was the one who inspected our bunny. He absolutely mis...
I went there with my sick bunny. We made appointment with one doctor but when we arrive another doctor was there to treat our rabbit.
Greg Myers, was the one who inspected our bunny. He absolutely misdiagnosed symptoms .He did check his heart beating and said it is fine, but it was not, because our bunny breathing was so slow so his heart rate was not even close to what normal rabbit should have. We did X-Ray and we saw bloated stomach . He said force to feed him every 4 hours, we said he has no more room , his stomach will explode. He did not give any shoots to make his digestive system work in order to move the food he suggested we force feed him. Mr Myers here is advice for you.( Bloat is an emergency situation. If it is suspected that a rabbit is suffering from bloat, whether or not the rabbit is hypothermic, remove all food from the rabbit's area to avoid overloading an already distended stomach and a compromised digestive system).. We did not force feed him, we give him pain killers.Our bunny past away next day in his sleep(we hope). What happen Mr Myers he has bloat , stomach as you described was so big, compressing his heart, lungs, and other organs. His litter heart was working irregular and stop.Blood flow becomes irregular, and rarely, blocked, causing disturbances of the cardiac rhythm, cardiovascular collapse . Once before we went to see Dr Brett M Hensley and he knows bunnies , to bad he was not available that day. Our lovely bunny is now binky free.:(((
Virginia Mac
30 Mar 2017
Friendly, knowledgeable staff. Excellent Vets. Great place for boarding. They do excellent wing, beak and nail trims with my little parrot.
Kerry Goossens
20 Mar 2017
Dr. Hensley, Tracy, Rosa, Charmain and Richard love my dog as much as I do and always take my feelings and financial issues seriously. The ENTIRE STAFF IS WONDERFUL, these just happen to be the people...
Dr. Hensley, Tracy, Rosa, Charmain and Richard love my dog as much as I do and always take my feelings and financial issues seriously. The ENTIRE STAFF IS WONDERFUL, these just happen to be the people who spend the most time carrying for all my pets!!!
Rory Harnisch
19 Mar 2017
They took extra care of my like it was their own
R L
18 Jan 2017
Caring staff and excellent compassionate care.
Kristen Svensson
12 Dec 2016
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I ...
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I was told that the vet did it because the first rabbit had been neutered. This was against our wishes. Because of this major mistake, the receptionist just handed me his cage and sent me out the door after surgery because the vet was too afraid to meet face to face. Not too afraid to charge me for it though. No consult about surgery, no follow up phone call and no post op checkup. All of which I received for the 1st rabbit and $500. I wouldn't recommend this place to anyone for anything. Very unprofessional. I was on chemo and not in the right state to pursue. Just happy to get my pet back.
K S.
12 Dec 2016
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I ...
Had a rabbit with a common abscess. So common that I had a rabbit there the year previously with same issue. (Totally cost approx $500.) Bring my second rabbit and they accidentally neutered him. I was told that the vet did it because the first rabbit had been neutered. Because of this major mistake, the receptionist just handed me his cage and sent me out the door after surgery because the vet was too afraid to meet face to face. Not too afraid to charge me for it though. No consult about surgery, no follow up phone call and no post op checkup. All of which I received for the 1st rabbit and $500. I wouldn't recommend this place to anyone for anything. Very unprofessional. I was on chemo and not in the right state to pursue. Just happy to get my pet back.
kristen kelly
4 Sep 2016
I took my rabbit here near closing on a Saturday because she had diarrhea (a terrible thing for rabbits to have). I had to practically beg in tears for her to be seen. I couldn't believe they would ha...
I took my rabbit here near closing on a Saturday because she had diarrhea (a terrible thing for rabbits to have). I had to practically beg in tears for her to be seen. I couldn't believe they would have rather sent me to the animal hospital (2 hour wait) over seeing her (15 minutes to closing). As I was putting her back in the car the lady at the front desk told me they would take her. It was pretty awkward and the doctor apologized for the "miscommunication."
$300 dollars later I was told she was fine. Then on Monday the doctor called and said she had worms so I paid another $30 for medication and another $45 for a fecies follow up a week later. The doctor then called me again to tell me she has Pasterella but he didn't want to give her any more medication because she's young. I told him I was concerned because she was sneezing a lot - he told me that wasn't related and would be a separate fee to come in to diagnosis of it was a respitory infection.
Well Google has since proved him wrong. Pasterella is not worms - it is a respitory infection found in rabbits and a different medication that what I was orginally given is necessary.
So now - $400 later I'm still listening to my poor rabbit sneeze without a cure while I sit and research a better vet who will not only properly help her - but also won't take me for every dollar in the process.
I can't speak for cats and dogs here- but as far as rabbits- their knowledge is obviously limited and extremely costly. Also - like the reviewer with the bird- I too question how much they really care about animals.
Craig Johnson
31 May 2016
I would (answer to negative review). The vets were probably all busy with emergency such as yours. Doug Coward - the owner stays late at night to make sure all his patients are ok. Too bad you didn't ...
I would (answer to negative review). The vets were probably all busy with emergency such as yours. Doug Coward - the owner stays late at night to make sure all his patients are ok. Too bad you didn't stay. He and his staff are the best in the business!
Anet Botts
29 Feb 2016
Simply the best vet in South OC. I've been going here for 20 years and cannot say enough great things about Dr. Coward, Dr. Myers and his staff.
Ronnie Rogers
21 Dec 2015
i will just tell the story and you come to your own conclusion. I have a wonderful male canary that had a band on its leg when i first bought it. I was told it gave a kind of registry to the bird and ...
i will just tell the story and you come to your own conclusion. I have a wonderful male canary that had a band on its leg when i first bought it. I was told it gave a kind of registry to the bird and that I should feel good about it. Then for whatever reason it got an infection in this one leg and it became swollen. I called magnolia farm, which i really like, and they gave me suggestions as to how to treat the infection. They said these bands are a terrible thing to put on a bird for this exact reason. I drove around yesterday to try to find clippers or a vet who would take a look to tell me if the leg would treatable or not. I came to PPAH and asked to see a doctor/vet just to take a look to tell me if he thought it should be examined to determine whether the canary should be put to sleep or if he could likely fix the situation. The attendants at the front refused to call him out to take a look and instead insisted I pay for a $65 consultation and removal for another $28. I said I needed to know, was it retrievable. They said he or she wouldn't get out of his chair or office just to come discuss it with me. My thought was "and this is supposed to be a humane place for animals and birds?" I left with a sick feeling in my stomach about these 4 women and the doctor. You decide if you would go.
Claudine Fairchild
8 Oct 2014
Very friendly and accommodating staff! Took lots of time with us with the first pet we brought there---a lizard. The doctor called to follow up with us later that week to ensure the lizard was doing...
Very friendly and accommodating staff! Took lots of time with us with the first pet we brought there---a lizard. The doctor called to follow up with us later that week to ensure the lizard was doing ok. We will be transferring our other pets there!
Shaina Cohen
23 Sep 2011
These guys are wonderful. My family has taken our house pets there all their lives, and so when I got a new cat I took him there too. My kitty unfortunately soon got a condition called FiP which ha...
These guys are wonderful. My family has taken our house pets there all their lives, and so when I got a new cat I took him there too. My kitty unfortunately soon got a condition called FiP which had never even heard of, but Dr. Myers was extremely informative and compassionate about educating me and keeping in touch about treatments. He did some simple bloodwork and then gave me options for treating Oliver. Instead of insisting on high-cost treatments he was informative about the holistic options I preferred. When Oliver eventually passed away, Dr. Myers sent me a handwritten consolation note, which I thought was just demonstrative of how totally this clinic cares about its patients and their owners. (On the day Oliver died, when I brought him in, one of the receptionists gave me a big hug.) Now I have a new kitten and he will be going to this clinic as well. Can't say enough good things about them.
A Google User
24 Mar 2010
I recently had an appointment for an office visit for $72. When I arrived they said that they were to busy and I needed to leave my dog with them they would have the doctor see him sometime during the...
I recently had an appointment for an office visit for $72. When I arrived they said that they were to busy and I needed to leave my dog with them they would have the doctor see him sometime during the day. Later I was called and told that my dog would be ready after 5:00pm. When I arrived to pick up my dog there was a bill for nearly $500. I asked what for TESTs, blood, urine, ect., I did not authorize these. I was told that I must have or they wouldn't do them. This was Not True!
I wasn't there to agree to more than an office visit.
These folks were so busy running up unnecessary test & costs that they forgot to ask for permission and now they refuse to do the right thing and still to this day demand payment.
I recommend Dr Butchko in Riverside
A bit of a dive but it will save you time and headaches
I took my dog there instead, they did not do any of these ridiculous tests that were inconclusive. They gave me an office visit for $22 and 5 different medications all totaling less than $105 for everything. Also, Dr. Butchko declined preforming sugery on my dog for a cracked tooth due the dogs age, which Animal & Bird was more than willing to do and change $900.
These folks really dont care about anything other than just making money off your pets mis fortunes.
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