Horrible customer service. And if that's as bad as it is, I can only imagine how it is to have your dog under their staff's care- being as rude and disorganized as they are. I had the unfortunate firs... Read More
Horrible customer service. And if that's as bad as it is, I can only imagine how it is to have your dog under their staff's care- being as rude and disorganized as they are. I had the unfortunate first experience be with Menji, who was not only inarticulate in our phone conversations (yes, two of them), but is as lacking in communication tact in-person. She told me over the phone not to bring in my dog for the heart worm renewal medication, which I complied, but when I showed up in-person sans dog, she repeated several times that this was a mistake and in her rude manner, MY mistake. I tried to get over the poor use of conversational skills, but after she reiterated more than once that I must have misheard, implying that I came up with this odd instruction, I definitely could not take that type of rudeness. One star for hope that they will better train their staff to have better communication skills and customer service. For future reference, Modesto Veterinary Clinic is only a few minutes away and has a cleaner newer facility; not to mention, a great caring staff, to pets and ALL customers. Read Less