Five stars really does not do HVH any justice. Let me start by saying I'm a previous employee here (no, I'm not getting paid to write this) and you know that saying they have for restaurants along the... Read More
Five stars really does not do HVH any justice. Let me start by saying I'm a previous employee here (no, I'm not getting paid to write this) and you know that saying they have for restaurants along the lines of "if you worked there and saw what goes on in the kitchen, you would never eat there?" Well, that's the opposite of my case here. Because I've worked here and know the operations of the front desk, treatment, kennels, and operating room, I trust HVH 120%. STAFF: The receptionists and technicians are all very knowledgeable and polite to everyone. The entire team provides high quality of care and veterinary medicine. They're always on the look out for ways to improve in both medicine and service.FACILITY: Very clean facility. Like I said, I worked here so I'm not worried about cleanliness here whatsoever. My dog always urinates submissively and quite often poops in the lobby (not the best trained, bite me) and their attendants always clean it up and disinfects within 5 minutes without any moans and groans. DOCTOR: I'm a super neurotic dog-mom (the reason I'm the current Duchess of HVH) so I'm very picky about where I take my dog and who gets to treat her. I've been taking my dog to Dr. White since she was a little over 1 year old (she's almost 10 now) and I have never doubted Dr. White's opinion about the best way to treat her. Please read below's "extra, super in-depth detail" section as to how my trust in him was built aside from watching him treat other pets.PRICE: This is all up to the owner and their perspective. No one can tell you how much your pet is worth to you or how much cash value you place in quality medicine/care. No judgement from me here. As for me, I'm always willing to pay for peace of mind when it comes to my dog and that peace of mind, it is found right here at HVH.GOOD TO KNOW: They have 4 hospital cats (all rescued by HVH) that have free roam of the hospital. If you're allergic to cats like me, be sure to take an antihistamine before going in! EXTRA, SUPER IN-DEPTH DETAIL: My corgi had a limp after playing since she was a puppy and I've taken her to 2-3 other hospitals and done xrays. All the doctors she saw said nothing was wrong with her and that she'd grow out of it. After working at HVH for a couple months, I brought it up to Dr. White (he has a special interest in orthopedics) and told me no limping is normal for a dog. The next day, I brought her in for an exam along with the previous xrays. From the xrays, he was able to tell me that her growth plate closed prematurely and her radius stopped growing while her ulna continued growing causing the growth of the two bones to be off sync. We took a new set of xrays as the old ones were taken months ago (puppies grow fast) and he recommended an ulnar osteotomy for my dog, but he wasn't sure about its efficacy at her age (she was over 1 year old and they typically do the surgery when they're younger). He said he would consult a colleague before proceeding to verify my dog would still benefit from the surgery at her age. Just over a week later, she had her surgery. She still limped slightly after play, but it was a lot less severe than before the surgery. She was also placed on an arthritis regime, which I'm sure has slowed down the onset and progression of her arthritis. My dog is obsessed with playing fetch and I am positive that the surgery has improved her quality of life and gave her many more years to enjoy fetching. Please note: Dr White was able to detect something from the SAME xrays the other doctors were reviewing. And if he were really into "taking your money," he would've jumped the gun and recommended surgery to my dog regardless of the effectiveness of the surgery, but he didn't. He went the extra mile to make sure the surgery would benefit my dog.Another incident my dog had was a weird, persistent skin infection that wouldn't heal with Dr. White's treatment plan. After trying his treatment plan to no avail, Dr. White recommended me to take my dog to a specialist, Dr. Angus, at Animal Dermatology Clinic. Dr. Angus reviewed Dr. White's notes and said that Dr. White's diagnostics and treatment was exactly what he would have done himself, except just for a longer treatment period. With both doctors on board, my dog's skin infection healed up nicely. Point of this story is that Dr. White was spot on on his treatment compared to a specialist's and, mainly, Dr. White didn't let his ego get in the way of treating my dog and knew when it was time to refer me to a specialist. Read Less