California Pet Hospital
Napa, California
Reviews
Susan Slaten
1 Jul 2018
REPORT
DO NOT COME HERE! This place used to be awesome when Dr. Lung and his staff were here. We brought our dog in for a foxtail removal and after spending the entire day there...they failed to remiove it e...
DO NOT COME HERE! This place used to be awesome when Dr. Lung and his staff were here. We brought our dog in for a foxtail removal and after spending the entire day there...they failed to remiove it even though they said they did from his left nostril. They heavily sedated my dog...he couldn’t even walk or keep his eyes open and had to be carried at 5:30pm despite having the supposed procedure in the morning. They didn’t show us the foxtail on a gauze they claimed they removed when we picked him up. He started sneezing again that night and next day which led us to believe that he still had the foxtail in his left nostril because it was still secreting a lot of mucus. We took him in the next day and asked for antibiotics which is standard after foxtail removal and they only gave us an anti-inflammatory and said that it is normal for dogs to keep sneezing after foxtail removal...wait a few more days and if he doesn’t stop bring him back in for a more expensive endoscopy procedure. After another day and night of heavy sneezing and mucus, we took him to another vet to get a second opinion and sure enough they found a foxtail in his left nostril which they showed us on a gauze! They didn’t even have to dig deep in there, it was close to the surface and were done within an hour. My dog came out alert and walking! My husband went back to California Pet Hospital to talk to the Clinical Director about our experience and how dissatisfied we were but she was so rude and talked over him the whole time. They only care about money and not about you or your pet. They could’ve killed my dog!
This second review is to correct the lies that were written from the owners response...When we took our dog back on Tuesday, 6/19. Dr. Louis Roussille noticed that he did have mucus discharge from his left nostril and drew a diagram of our dog’s nostril and showed us that he went up as far as he could go and was certain he removed the foxtail. He never mentioned the possibility of a second foxtail. Also, the “courtesy” recheck was not really a courtesy recheck that you wanted to grant us...you were going to charge us for the recheck but when my husband talked to your staff about why we shouldn’t be charged for a 5 min consultation...you agreed not to charge us. After talking to different Vets and checking various websites, antibiotics are recommended after foxtail removal because foxtails carry bacteria and there is a chance of infection.
Susan Fontana
16 Nov 2017
REPORT
Dr. Lung is the best vet and truly cares about all animals and their families. He is now retiring and will be greatly missed. He is one of a kind !
Sundy Connor
6 Jul 2017
REPORT
Very happy with the care and service provided. I highly recommend.
Barb E.
5 Jun 2017
REPORT
DrLung and his staff are the very best in the business. He's been our vet for over 20 years and during this time he has always not only given my kitties the best care but it's done with love. He cares...
DrLung and his staff are the very best in the business. He's been our vet for over 20 years and during this time he has always not only given my kitties the best care but it's done with love. He cares about the pets and about the owner. I love him and his staff and look forward to many more years of him caring for my family.
Kristin R.
30 Apr 2017
REPORT
This review is long overdue. I can not say enough good things about Dr. Lung and his staff. We have going to them for years with multiple animals for a variety of reasons. We have both cats and dogs, ...
This review is long overdue. I can not say enough good things about Dr. Lung and his staff. We have going to them for years with multiple animals for a variety of reasons. We have both cats and dogs, and find ourselves only going to CA Small Animal Hospital because of the top notch care, from puppies shots to a sad day when we had to bid a final farewell to our decades old cat. The front desk staff is always kind and accommodating, and Dr. Lung himself is fantastic. He takes great care to do the very best for each individual animal, never orders extraneous tests or anything like that, we are consulted in everything every step of the way. I feel safe and secure leaving our very special family members in their care, a truly wonderfully run establishment.
Ron Robertson
24 Mar 2017
REPORT
Dr. Lung, and the entire staff is real and caring. Sadly, I've had two older dogs put to sleep by Dr. Lung, and he was always compassionate, not only with me either. Prices are a bit high only with th...
Dr. Lung, and the entire staff is real and caring. Sadly, I've had two older dogs put to sleep by Dr. Lung, and he was always compassionate, not only with me either. Prices are a bit high only with the things you'd expect (major surgeries, etc.), but actually very reasonable for anything else.
Elizabeth Tonyan
3 Mar 2017
REPORT
A little expensive but overall a great pet hospital!
Rita Barrera
15 Feb 2017
REPORT
Always Great Care, and the Staff is always nice on the phone and in person. Great customer & Dog Service Thank You...
Just Me
7 Feb 2017
REPORT
Used to love this place. Expensive and didn't do much to help my dog . Staff not very friendly. Will be looking for a new veternian clinic.
Elisabeth Sullivan
1 Feb 2017
REPORT
They were very kind, efficient and helpful. I'm so happy I took my cat there
Shelene Willoughby
29 Jan 2017
REPORT
They are amazing and Dr. Lung is very caring and concerned about your animal. I've switched to them from small animal hospital. Dr. Lung did ACL surgery on my lab and did such a wonderful job. I w...
They are amazing and Dr. Lung is very caring and concerned about your animal. I've switched to them from small animal hospital. Dr. Lung did ACL surgery on my lab and did such a wonderful job. I would call to check on him and I expected to talk to a vet tech but everytime I spoke with the doctor
Debbie Lewis
5 Jan 2017
REPORT
The staff an Dr Lung were great!! When we came in we were taken immediately and they looked Daisy over. Unfortunately Dr Lung had to remove her eye three days later but he did everything to help her. ...
The staff an Dr Lung were great!! When we came in we were taken immediately and they looked Daisy over. Unfortunately Dr Lung had to remove her eye three days later but he did everything to help her. This all turned out to be very happy and a big thank you to Dr Lung and his staff for the great attention!!
Paula Kelly
12 Jun 2016
REPORT
The best veterinary office in Napa. Dr. Lung and his staff are dedicated, compassionate, and caring. We have been bringing our furry family members there for 20 plus years. Courteous office staf...
The best veterinary office in Napa. Dr. Lung and his staff are dedicated, compassionate, and caring. We have been bringing our furry family members there for 20 plus years. Courteous office staff. Dr. Randy Lung goes above and beyond for his patients but also for the Napa Community. 5 stars are not enough. God Bless you all for what you do!!
Trish Langfitt
25 May 2016
REPORT
Dr Lung and his staff are professional, experienced, caring, and incredibly loving. I can't imagine taking my babies to anyone else!
caleb hughson
17 May 2016
REPORT
Cindy Dahlgren
29 Mar 2016
REPORT
We have been taking our kitties to Dr. Lung for over 20 years. Several times he came in on a Sunday or holiday to take care of little emergencies, and he has even come to our home to euthanize one of...
We have been taking our kitties to Dr. Lung for over 20 years. Several times he came in on a Sunday or holiday to take care of little emergencies, and he has even come to our home to euthanize one of our cats he had taken care of since kittenhood. He is so upbeat and so loving.
Sabrina Barker
11 Mar 2016
REPORT
Rebecca Bolander
10 Feb 2016
REPORT
This is by far the best vet we've ever had. Dr. Randy Lung is amazing. You can tell he cares. If he doesn't know something, he tells you (doesn't try to just make something up to appease you), & next ...
This is by far the best vet we've ever had. Dr. Randy Lung is amazing. You can tell he cares. If he doesn't know something, he tells you (doesn't try to just make something up to appease you), & next time he sees you he'll have looked it up. When we first started seeing him, we had a sphinx hairless cat, and he had never taken care of one. So he studied up on them, and the next time we brought our cat and he was totally able to answer any of our questions. We love him, as do all 3 of our animals! The girls who assist him are all great, too!
Cheryl Love
8 Feb 2016
REPORT
Always a friendly attitude.
Lorien Tansey Carrillo
24 Jan 2016
REPORT
Beyond what any vet I have every experienced will do. Caring, loving, and truly dedicated. Has a heart of gold as big as anyone I've ever come across. Makes sure he's aware of costs without sparing th...
Beyond what any vet I have every experienced will do. Caring, loving, and truly dedicated. Has a heart of gold as big as anyone I've ever come across. Makes sure he's aware of costs without sparing the care of your pet. I'm beyond happy and know you will be, too. If you're considering a vet, or a change of your current, please look at Dr. Lung as someone to consider. Amazing! Thank you, Dr. Lung!
Alexis Ochoa
16 Jan 2016
REPORT
Dana Cope
20 Jun 2015
REPORT
We are so very grateful to Dr. Lung and his team for the love, care, and support that they provided to our Mable for the 13 years she was with us. The team at California Pet Hospital is now a part of ...
We are so very grateful to Dr. Lung and his team for the love, care, and support that they provided to our Mable for the 13 years she was with us. The team at California Pet Hospital is now a part of the village that surrounds the new addition to our family, Bow! Words can't express how much we appreciate you all.
Judi Cole Rock
9 May 2015
REPORT
I've been taking my pets to CPH for 25 years! My file is as long as my arm (just a little exaggeration)...I remember when Dr.Lung was a newbie and Dr. Bethard was the main vet! I have laughed and crie...
I've been taking my pets to CPH for 25 years! My file is as long as my arm (just a little exaggeration)...I remember when Dr.Lung was a newbie and Dr. Bethard was the main vet! I have laughed and cried with Dr. Lung. He is more then my vet...he's a dear friend who has been there for me during some of the hardest moments of my life. I'm so thankful for all of you! Hoping for many more years of visits!
sean rain
30 Sep 2014
REPORT
Perfect place
Amanda Francis
26 Aug 2014
REPORT
The staff at California Pet Hospital are absolutely wonderful. They're always doing above and beyond of their capabilities to ensure that these animals are happy and healthy. Dr. Lung has the best tea...
The staff at California Pet Hospital are absolutely wonderful. They're always doing above and beyond of their capabilities to ensure that these animals are happy and healthy. Dr. Lung has the best team working together. The girls working here are awesome. They care more about the well-being of their clients vs. their paycheck. They're wholesome people. I will always take my pets here because they truly care.
kckamp
26 Jun 2011
REPORT
What can be said about Dr. Lung and his staff that isn't apparent when you walk through the door. We have been clients and friends of the Lungs for 15, 20 years. My wife and I have run hundreds of dog...
What can be said about Dr. Lung and his staff that isn't apparent when you walk through the door. We have been clients and friends of the Lungs for 15, 20 years. My wife and I have run hundreds of dogs through Cal pet and be it a rescue animal or our personal pet, Randy was professional, caring and always had our pets best care in mind. Dr. Lung and his wife, have raised exceptional kids and I am proud to be able to say they're my/our friends. If there is any doubt, set an appointment and meet Randy. Thanks for everything. KC Kampton PS.. To the front counter staff comment; I had an issue with a staff person and wrote a letter to Dr. Lung, not a very nice one either. Randy did respond with a phone call, an apology and resolved the issue. ""I"" should have been the one to offer an apology because I questioned our friendship. I still consider him one of the nicest and best people I know.
Valeska
18 Jun 2010
REPORT
My cat was having urinary problems for an entire year and each time we brought him in Dr. O'Connell said she thought it was behavioral and the entire time I continued to say I really thought something...
My cat was having urinary problems for an entire year and each time we brought him in Dr. O'Connell said she thought it was behavioral and the entire time I continued to say I really thought something was wrong with him. Two weeks agao he began yowling and urinating all over the house again and I had my husband bring him to be tested for UTI (the third time tested) and Dr. O'Connell said there was no infection and she said it could be stones, but more than likely just behavioral. One week later you could not pick him up without it hurting and he was still urinating all over the place. I made my husband take him in again and this time Dr. Lung saw him and felt his bladder and knew something was definately wrong. He took and xray; Jello had over 30 stones in his Urethra and they needed to operate. we were told it would be about $1500 and on Thursday, Dr. Lung called and said the cost was up to $2500 and would be more but that we could possibly work out with some sort of payment plan and in the meantime Jello was looking good and they were probably going to take out the catheter since the new xray indicated no stones left in the urethra. This morning (Sat) Dr. O'Connell called and she said she took out the catherter yesterday and came in this mor ning and realized Jello was all backed up and had not urintaed, so she took an xray and their was one stone remaining. She said to come pick up the cat and take him to ermergency surgery sin ce she did not have the time (What's wrong with this picture???) and their office closed at 2:00 p.m. and they do not have time to work on him (how extremely rude and unprofessional is that???). My husband called Silverado Vet Hospital and they said they would take him and put the catherter back in until the doctor who will perform the second surgery on him to keep him alive. When my husband went to pick our cat up at California Pet Hospital the receptionist stopped him and said we needed to pay the bill ($3,960). Well, we do not have the money for this and they did not comepletely fix our cat, nor did they take the proactive attempt today to try to put the catheter back in because Dr. O'Connell was too busy!! What is wrong with this picture here and where is Dr. O'Connell compassion? In my eyes it does not exist and she made the mistake in the first place.
seelizrun
26 Feb 2010
REPORT
After much research online we decided to bring our rescue puppy to Dr. Lung. He was a nice Dr. really took the time to talk to us and aswer any questions that we had. What prevents me from giving ...
After much research online we decided to bring our rescue puppy to Dr. Lung. He was a nice Dr. really took the time to talk to us and aswer any questions that we had. What prevents me from giving this Pet Hospital 5 stars was the front desk staff. Very impersonal. I'm surprised that I did not get a reminder call. They were not friendly. Did not explain my bill. They just seemed to hate their job. I work for a dental office (6 years) so I'm not new to customer service in a medical office. Patients want to know what they have to pay for and why. Answer questions and to be greeted when they are new to the practice. The staff did not match the Dr. who was so friendly and personable. Haven't decided if we will continue to go here.
cfmom94590
1 Dec 2009
REPORT
Dr. Lung is one of those individuals who makes you want to be a better person! His compassion in dealing with our dog's disease and ultimately, his passing, makes me come from Vallejo to have him see...
Dr. Lung is one of those individuals who makes you want to be a better person! His compassion in dealing with our dog's disease and ultimately, his passing, makes me come from Vallejo to have him see our animals. He has treated Pato, Chloe and now Oso, and I will never go anywhere else. I hope that you take your animals to him. You won't be sorry.
Kironah
20 Apr 2009
REPORT
Dr. Lung treats Sammy (my kitty) like he is HIS OWN pet! I will not take my cat anywhere else! We Love you, Dr. Lung!!!!
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(707) 255-6832
Business Hours
Monday
Mon
07:30AM-17:00PM
Tuesday
Tue
07:30AM-17:00PM
Wednesday
Wed
07:30AM-17:00PM
Thursday
Thu
07:30AM-17:00PM
Friday
Fri
07:30AM-17:00PM
Saturday
Sat
09:00AM-14:00PM
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California Pet Hospital
Napa, California
Business Hours
Monday
07:30AM-17:00PM
Tuesday
07:30AM-17:00PM
Wednesday
07:30AM-17:00PM
Thursday
07:30AM-17:00PM
Friday
07:30AM-17:00PM
Saturday
09:00AM-14:00PM
Popular Hours
6a
12p
6p
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Reviews
Susan Slaten
1 Jul 2018
DO NOT COME HERE! This place used to be awesome when Dr. Lung and his staff were here. We brought our dog in for a foxtail removal and after spending the entire day there...they failed to remiove it e...
DO NOT COME HERE! This place used to be awesome when Dr. Lung and his staff were here. We brought our dog in for a foxtail removal and after spending the entire day there...they failed to remiove it even though they said they did from his left nostril. They heavily sedated my dog...he couldn’t even walk or keep his eyes open and had to be carried at 5:30pm despite having the supposed procedure in the morning. They didn’t show us the foxtail on a gauze they claimed they removed when we picked him up. He started sneezing again that night and next day which led us to believe that he still had the foxtail in his left nostril because it was still secreting a lot of mucus. We took him in the next day and asked for antibiotics which is standard after foxtail removal and they only gave us an anti-inflammatory and said that it is normal for dogs to keep sneezing after foxtail removal...wait a few more days and if he doesn’t stop bring him back in for a more expensive endoscopy procedure. After another day and night of heavy sneezing and mucus, we took him to another vet to get a second opinion and sure enough they found a foxtail in his left nostril which they showed us on a gauze! They didn’t even have to dig deep in there, it was close to the surface and were done within an hour. My dog came out alert and walking! My husband went back to California Pet Hospital to talk to the Clinical Director about our experience and how dissatisfied we were but she was so rude and talked over him the whole time. They only care about money and not about you or your pet. They could’ve killed my dog!
This second review is to correct the lies that were written from the owners response...When we took our dog back on Tuesday, 6/19. Dr. Louis Roussille noticed that he did have mucus discharge from his left nostril and drew a diagram of our dog’s nostril and showed us that he went up as far as he could go and was certain he removed the foxtail. He never mentioned the possibility of a second foxtail. Also, the “courtesy” recheck was not really a courtesy recheck that you wanted to grant us...you were going to charge us for the recheck but when my husband talked to your staff about why we shouldn’t be charged for a 5 min consultation...you agreed not to charge us. After talking to different Vets and checking various websites, antibiotics are recommended after foxtail removal because foxtails carry bacteria and there is a chance of infection.
Susan Fontana
16 Nov 2017
Dr. Lung is the best vet and truly cares about all animals and their families. He is now retiring and will be greatly missed. He is one of a kind !
Sundy Connor
6 Jul 2017
Very happy with the care and service provided. I highly recommend.
Barb E.
5 Jun 2017
DrLung and his staff are the very best in the business. He's been our vet for over 20 years and during this time he has always not only given my kitties the best care but it's done with love. He cares...
DrLung and his staff are the very best in the business. He's been our vet for over 20 years and during this time he has always not only given my kitties the best care but it's done with love. He cares about the pets and about the owner. I love him and his staff and look forward to many more years of him caring for my family.
Kristin R.
30 Apr 2017
This review is long overdue. I can not say enough good things about Dr. Lung and his staff. We have going to them for years with multiple animals for a variety of reasons. We have both cats and dogs, ...
This review is long overdue. I can not say enough good things about Dr. Lung and his staff. We have going to them for years with multiple animals for a variety of reasons. We have both cats and dogs, and find ourselves only going to CA Small Animal Hospital because of the top notch care, from puppies shots to a sad day when we had to bid a final farewell to our decades old cat. The front desk staff is always kind and accommodating, and Dr. Lung himself is fantastic. He takes great care to do the very best for each individual animal, never orders extraneous tests or anything like that, we are consulted in everything every step of the way. I feel safe and secure leaving our very special family members in their care, a truly wonderfully run establishment.
Ron Robertson
24 Mar 2017
Dr. Lung, and the entire staff is real and caring. Sadly, I've had two older dogs put to sleep by Dr. Lung, and he was always compassionate, not only with me either. Prices are a bit high only with th...
Dr. Lung, and the entire staff is real and caring. Sadly, I've had two older dogs put to sleep by Dr. Lung, and he was always compassionate, not only with me either. Prices are a bit high only with the things you'd expect (major surgeries, etc.), but actually very reasonable for anything else.
Elizabeth Tonyan
3 Mar 2017
A little expensive but overall a great pet hospital!
Rita Barrera
15 Feb 2017
Always Great Care, and the Staff is always nice on the phone and in person. Great customer & Dog Service Thank You...
Just Me
7 Feb 2017
Used to love this place. Expensive and didn't do much to help my dog . Staff not very friendly. Will be looking for a new veternian clinic.
Elisabeth Sullivan
1 Feb 2017
They were very kind, efficient and helpful. I'm so happy I took my cat there
Shelene Willoughby
29 Jan 2017
They are amazing and Dr. Lung is very caring and concerned about your animal. I've switched to them from small animal hospital. Dr. Lung did ACL surgery on my lab and did such a wonderful job. I w...
They are amazing and Dr. Lung is very caring and concerned about your animal. I've switched to them from small animal hospital. Dr. Lung did ACL surgery on my lab and did such a wonderful job. I would call to check on him and I expected to talk to a vet tech but everytime I spoke with the doctor
Debbie Lewis
5 Jan 2017
The staff an Dr Lung were great!! When we came in we were taken immediately and they looked Daisy over. Unfortunately Dr Lung had to remove her eye three days later but he did everything to help her. ...
The staff an Dr Lung were great!! When we came in we were taken immediately and they looked Daisy over. Unfortunately Dr Lung had to remove her eye three days later but he did everything to help her. This all turned out to be very happy and a big thank you to Dr Lung and his staff for the great attention!!
Paula Kelly
12 Jun 2016
The best veterinary office in Napa. Dr. Lung and his staff are dedicated, compassionate, and caring. We have been bringing our furry family members there for 20 plus years. Courteous office staf...
The best veterinary office in Napa. Dr. Lung and his staff are dedicated, compassionate, and caring. We have been bringing our furry family members there for 20 plus years. Courteous office staff. Dr. Randy Lung goes above and beyond for his patients but also for the Napa Community. 5 stars are not enough. God Bless you all for what you do!!
Trish Langfitt
25 May 2016
Dr Lung and his staff are professional, experienced, caring, and incredibly loving. I can't imagine taking my babies to anyone else!
caleb hughson
17 May 2016
Cindy Dahlgren
29 Mar 2016
We have been taking our kitties to Dr. Lung for over 20 years. Several times he came in on a Sunday or holiday to take care of little emergencies, and he has even come to our home to euthanize one of...
We have been taking our kitties to Dr. Lung for over 20 years. Several times he came in on a Sunday or holiday to take care of little emergencies, and he has even come to our home to euthanize one of our cats he had taken care of since kittenhood. He is so upbeat and so loving.
Sabrina Barker
11 Mar 2016
Rebecca Bolander
10 Feb 2016
This is by far the best vet we've ever had. Dr. Randy Lung is amazing. You can tell he cares. If he doesn't know something, he tells you (doesn't try to just make something up to appease you), & next ...
This is by far the best vet we've ever had. Dr. Randy Lung is amazing. You can tell he cares. If he doesn't know something, he tells you (doesn't try to just make something up to appease you), & next time he sees you he'll have looked it up. When we first started seeing him, we had a sphinx hairless cat, and he had never taken care of one. So he studied up on them, and the next time we brought our cat and he was totally able to answer any of our questions. We love him, as do all 3 of our animals! The girls who assist him are all great, too!
Cheryl Love
8 Feb 2016
Always a friendly attitude.
Lorien Tansey Carrillo
24 Jan 2016
Beyond what any vet I have every experienced will do. Caring, loving, and truly dedicated. Has a heart of gold as big as anyone I've ever come across. Makes sure he's aware of costs without sparing th...
Beyond what any vet I have every experienced will do. Caring, loving, and truly dedicated. Has a heart of gold as big as anyone I've ever come across. Makes sure he's aware of costs without sparing the care of your pet. I'm beyond happy and know you will be, too. If you're considering a vet, or a change of your current, please look at Dr. Lung as someone to consider. Amazing! Thank you, Dr. Lung!
Alexis Ochoa
16 Jan 2016
Dana Cope
20 Jun 2015
We are so very grateful to Dr. Lung and his team for the love, care, and support that they provided to our Mable for the 13 years she was with us. The team at California Pet Hospital is now a part of ...
We are so very grateful to Dr. Lung and his team for the love, care, and support that they provided to our Mable for the 13 years she was with us. The team at California Pet Hospital is now a part of the village that surrounds the new addition to our family, Bow! Words can't express how much we appreciate you all.
Judi Cole Rock
9 May 2015
I've been taking my pets to CPH for 25 years! My file is as long as my arm (just a little exaggeration)...I remember when Dr.Lung was a newbie and Dr. Bethard was the main vet! I have laughed and crie...
I've been taking my pets to CPH for 25 years! My file is as long as my arm (just a little exaggeration)...I remember when Dr.Lung was a newbie and Dr. Bethard was the main vet! I have laughed and cried with Dr. Lung. He is more then my vet...he's a dear friend who has been there for me during some of the hardest moments of my life. I'm so thankful for all of you! Hoping for many more years of visits!
sean rain
30 Sep 2014
Perfect place
Amanda Francis
26 Aug 2014
The staff at California Pet Hospital are absolutely wonderful. They're always doing above and beyond of their capabilities to ensure that these animals are happy and healthy. Dr. Lung has the best tea...
The staff at California Pet Hospital are absolutely wonderful. They're always doing above and beyond of their capabilities to ensure that these animals are happy and healthy. Dr. Lung has the best team working together. The girls working here are awesome. They care more about the well-being of their clients vs. their paycheck. They're wholesome people. I will always take my pets here because they truly care.
kckamp
26 Jun 2011
What can be said about Dr. Lung and his staff that isn't apparent when you walk through the door. We have been clients and friends of the Lungs for 15, 20 years. My wife and I have run hundreds of dog...
What can be said about Dr. Lung and his staff that isn't apparent when you walk through the door. We have been clients and friends of the Lungs for 15, 20 years. My wife and I have run hundreds of dogs through Cal pet and be it a rescue animal or our personal pet, Randy was professional, caring and always had our pets best care in mind. Dr. Lung and his wife, have raised exceptional kids and I am proud to be able to say they're my/our friends. If there is any doubt, set an appointment and meet Randy. Thanks for everything. KC Kampton PS.. To the front counter staff comment; I had an issue with a staff person and wrote a letter to Dr. Lung, not a very nice one either. Randy did respond with a phone call, an apology and resolved the issue. ""I"" should have been the one to offer an apology because I questioned our friendship. I still consider him one of the nicest and best people I know.
Valeska
18 Jun 2010
My cat was having urinary problems for an entire year and each time we brought him in Dr. O'Connell said she thought it was behavioral and the entire time I continued to say I really thought something...
My cat was having urinary problems for an entire year and each time we brought him in Dr. O'Connell said she thought it was behavioral and the entire time I continued to say I really thought something was wrong with him. Two weeks agao he began yowling and urinating all over the house again and I had my husband bring him to be tested for UTI (the third time tested) and Dr. O'Connell said there was no infection and she said it could be stones, but more than likely just behavioral. One week later you could not pick him up without it hurting and he was still urinating all over the place. I made my husband take him in again and this time Dr. Lung saw him and felt his bladder and knew something was definately wrong. He took and xray; Jello had over 30 stones in his Urethra and they needed to operate. we were told it would be about $1500 and on Thursday, Dr. Lung called and said the cost was up to $2500 and would be more but that we could possibly work out with some sort of payment plan and in the meantime Jello was looking good and they were probably going to take out the catheter since the new xray indicated no stones left in the urethra. This morning (Sat) Dr. O'Connell called and she said she took out the catherter yesterday and came in this mor ning and realized Jello was all backed up and had not urintaed, so she took an xray and their was one stone remaining. She said to come pick up the cat and take him to ermergency surgery sin ce she did not have the time (What's wrong with this picture???) and their office closed at 2:00 p.m. and they do not have time to work on him (how extremely rude and unprofessional is that???). My husband called Silverado Vet Hospital and they said they would take him and put the catherter back in until the doctor who will perform the second surgery on him to keep him alive. When my husband went to pick our cat up at California Pet Hospital the receptionist stopped him and said we needed to pay the bill ($3,960). Well, we do not have the money for this and they did not comepletely fix our cat, nor did they take the proactive attempt today to try to put the catheter back in because Dr. O'Connell was too busy!! What is wrong with this picture here and where is Dr. O'Connell compassion? In my eyes it does not exist and she made the mistake in the first place.
seelizrun
26 Feb 2010
After much research online we decided to bring our rescue puppy to Dr. Lung. He was a nice Dr. really took the time to talk to us and aswer any questions that we had. What prevents me from giving ...
After much research online we decided to bring our rescue puppy to Dr. Lung. He was a nice Dr. really took the time to talk to us and aswer any questions that we had. What prevents me from giving this Pet Hospital 5 stars was the front desk staff. Very impersonal. I'm surprised that I did not get a reminder call. They were not friendly. Did not explain my bill. They just seemed to hate their job. I work for a dental office (6 years) so I'm not new to customer service in a medical office. Patients want to know what they have to pay for and why. Answer questions and to be greeted when they are new to the practice. The staff did not match the Dr. who was so friendly and personable. Haven't decided if we will continue to go here.
cfmom94590
1 Dec 2009
Dr. Lung is one of those individuals who makes you want to be a better person! His compassion in dealing with our dog's disease and ultimately, his passing, makes me come from Vallejo to have him see...
Dr. Lung is one of those individuals who makes you want to be a better person! His compassion in dealing with our dog's disease and ultimately, his passing, makes me come from Vallejo to have him see our animals. He has treated Pato, Chloe and now Oso, and I will never go anywhere else. I hope that you take your animals to him. You won't be sorry.
Kironah
20 Apr 2009
Dr. Lung treats Sammy (my kitty) like he is HIS OWN pet! I will not take my cat anywhere else! We Love you, Dr. Lung!!!!
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