Extremely disappointed in their customer service. I tried to order simple flea medicine online and was flatly denied - with incorrect inforMatin and no attempt to rectify the matter. They make it very difficult to do business with-will be seeking better customer service elsewhere. Read Less

I have been a loyal and highly recommending client when people ask me. Growing up in Napa and my parents took our dogs there in the 80's and 90's and always had a great experience. Fast forward to my adulthood and being very satisfied client for 10+ years. Until now, I am extremely disappointed with their level service. They don't care anymore about the animals but they sure love collecting their Urgent care fees. My dog has been throwing up for over a week. I took him to vet... last Friday under urgent care and he could have waited a day but their next available appt was 5 days later so I took urgent care. While waiting for the vet a man walked in to make an appt and they said they had one the next day at 4. A couple of days later our other dog had an injury to his hind leg and not serious. My husband called to make an appointment and my other dog was seen in 2 hours and not urgent care. My dog is still throwing up and it's bile a week later after urgent care visit last week so I called them this morning and they tell me they can't see him until Monday unless I paid an urgent care fee. He has already been throwing up for a week and they want me to wait another 5 days to be seen? Nope not acceptable and not the caring and compassion I have seen from them over the past 30+ years. I was also told during my urgent care visit last week by the fill in vet to not feed my dog if he continued to throw up. Well after day 6 and now bile is coming you clearly don't care about animal health or your clients. They used also call to see how your pet is doing after appointments like this but now you get nothing. I feel like they tried to take advantage of me with their urgent care fee because they know I would do anything for my dogs because of past experiences and hefty vet bills. I will never take my dogs back. See More Read Less

I wanted to like this place, partly because there are not a lot of other choices in this small town, and Dr. Mary seems competent, but I just can't tolerate the snide and non-listening front office staff any longer. Not only to they not listen to customers, and so repeatedly give answers to questions not asked while not answering the questions that were asked, but they do this with an increasingly low-class, snotty attitude. I can find rudeness and incompetence everywhere these days it seems, but I'd rather not find it in a place where I want my beloved pets to be cared for. On a more general note, they charge the same rate for initial exams and all subsequent appointments. The initial exam fee is on-par with other animal hospital's initial exam fees in the area. But the issue is that there is no benefit to being a loyal patient. At most places, you pay the expensive initial exam fee the very first time (thus "initial"), and after that you pay a regular lower fee for office visits. Not here. It's the same exam fee, every time. Regardless if you are a new patient or have been going there for 10 years. So what's the point? Odd. Grasping. Greedy? Read Less

I wanted to like this place, partly because there are not a lot of other choices in this small town, and Dr. Mary seems competent, but I just can't tolerate the snide and non-listening front office staff any longer. Not only to they not listen to customers, and so repeatedly give answers to questions not asked while not answering the questions that were asked, but they do this with an increasingly low-class, snotty attitude. I can find rudeness and incompetence everywhere these days it seems, but I'd rather not find it in a place where I want my beloved pets to be cared for.On a more general note, they charge the same rate for initial exams and all subsequent appointments. The initial exam fee is on-par with other animal hospital's initial exam fees in the area. But the issue is that there is no benefit to being a loyal patient. At most places, you pay the expensive initial exam fee the very first time (thus "initial"), and after that you pay a regular lower fee for office visits. Not here. It's the same exam fee, every time. Regardless if you are a new patient or have been going there for 10 years. So what's the point? Odd. Grasping. Greedy? Read Less

The staff are all very empathetic, kind, helpful, and thoughful. Everyone from the office manager Josie, to the vet techs, and Dr. Tracy Rohrer were so awesome with miss LunaBelle. The staff who were there in the evening were helpful and kind too. It is apparent that they truly value our four legged furbabies as much as we do. I would recommend Napa Small Animal Hospital to anyone. Thank you all for taking such stellar care of our dear LunaBelle. Read Less

My 14 year old beloved Aussie, Callie, injured her back leg and could barely move. Took her to see Dr. Ralph who is always patient and knowledgeable. Callie has torn ACL injury. This is serious but I was given many options as to treatment and recovery. I have seen Dr. MARY and Dr. AMY at the hospital also. All of them are so professional, kind, and loving to your precious pet. Follow up service is great! They are my hero's for helping me with my pets. So glad you have been here for so many years. The staff is helpful and considerate in every way possible. Keep up the compassionate work. Read Less

We have been very fortunate to rarely need a vet in our years as pet owners but we unfortunately had an emergency with one of our kitties who was very young, only 2. We were given some bad news after some tests were run but the Dr (Dr. Amy) gave us the news with much compassion. We were referred to a specialist to confirm her suspicions of his condition. They had also run some blood tests and Dr. Mary called to give me that info on a Saturday. Dr Mary took the time to listen and answer all the questions I had while we were in the phone. When I called the office to let them know we had to put our kitty down I received a call from Dr Mary letting me know how sorry she was and also that I had made the right decision. Having her call and let me know that I had done the right thing helped me so much. It's never easy putting a pet down but she really helped to lighten the load on my heart. A few days later we received a beautiful card from the office letting them know they were sorry for our loss. It had a hand written messages from Dr. Becky and Dr. Mary as well as the rest of their staff. Again such a healing experience for me and my daughter as she was directly addressed in the letter. I wish I could give them 10 stars cause I would. Highly recommend this veterinary practice. We will be taking our family members here from now on.Read Less

I had an emergency with my lab on a Sunday. They got me in the same day. Office staff was wonderful. We saw Dr Ralph, he was very kind and gentle with Winzer. And with me. Winzer saw Dr Mary on his follow up. She helped us through a tough time. I am so happy and grateful to everyone at Napa Small Animal hospital. Read Less

I am new to Napa and just recently began using This hospital per the advice of a colleague. I have been delighted in the care of my two frenchies, Rosie and Larry. The doctors and staff have been incredibly welcoming and thorough...thank you for making the transition to a new vet a smooth one! Read Less

Don't take your love animals to them. I loved dr. Cali but they aren't the same they sent bently home with no bandages but charged me 35.00 for them . This place is not the same loving place I lost 3 of my beloved animals too. Read Less

I have been going to Small Animal for 43 years. My Parents also went there since 1957. It is a great Vet Place who really care about the Animals. Seen Dr Rock for many years. My Dig Wicket fell in some Cactus and he and his Tech spent 5 hrs plucking them out of him. I had him till he Retired. Dr Mary and Dr Tracy are great along with others I have seen along the way. Read Less

I've taken my pets to Napa Small Animal Hospital for most of the 17 years I've been in Napa and never felt like I had a problem until the last month or so. While I feel like my dog and I received good, timely care when we were there about a month ago, I was surprised not to receive a call a few days after our visit checking up on how he was doing. This was unusual. Today, I called to make an appointment to bring my dog in to update his shots. He is overdue and I am leaving on a trip in a week and a half. They wouldn't do his shots when we were there a month ago because there were other issues and the vet didn't want possible shot side effects to complicate issues. I was told there there were no appointments available for shots for 3 full weeks! I explained that he needed shots before we leave on a trip and that they wouldn't give shots when we were there recently. The only response I got was "call at least 2 weeks in advance of when you need us next time". I'd hate to have to change vets, and I'm hoping that Napa Small Animal is a victim of their own success and good reputation, but I may be reluctantly searching for a more accommodating veterinary facility...Read Less

Dr Callie is the very best! She researched my dog's rare condition on her time off and correctly diagnosed it and had him receive the most specialized care at UC Davis. After they confirmed the diagnosis, she managed his care and continues to do so. He is now a 9 year old, happy, Weimaraner, who probably would not have made it this long without the loving support of Dr Callie and the team at Napa Small Animal Hospital! Wags and purrs, Maral Read Less

Thank you gor the quick care off my 5 year old cat moogle. Your staff is the best, they helped my moogle that was in respiratory distress on 9-108am when the first vet place sent us away letting my baby suffer. Read Less

I recently had an emergency with my dog Sasha and literally ran into the hospital, they completely took control of the situation. I am so very gratefull to them for taking wonderful care of her while talking me through everything they were doing for her. She is on her way to recovery. There aren't enough words to say how much I appreciate you. Thank you! !!! Read Less

As an owner of 7 dogs I have had the pleasure of care by the vets at Napa Small Animal Hospital numerous times.They are all compassionate, kind and intelligent. Their willingness to research, their attention to detail, and their follow-up after procedures is extraodinary. Read Less

This is an excellent hospital. The doctors are extremely caring and thoughtful. I have gone to Dr. Rock since 1974 and I wouldn't trade him for the world. My animals love going there. I also enjoy that they are open 7 days a week and have late night hours as my pets never get sick before 5 pm. Even though I drive 45 minutes each way it is well worth my time to know my pets are getting wonderful care. Read Less

I have been a client of Napa Small Animal Hospital for over two decades. During this time, I have never been disappointed and I always know that the best and most compassionate care awaits my companion animal(s). The Doctors and staff are amazing! They are caring, loving, gentle, empathetic and professional. I always know that the best chance for my very ill pets will be found at NSAH. The entire crew at NSAH loves animals; this is very apparent. The philosophy shared among staff is wonderful; just the kind of attitude one would hope to find in those who care for our animals. I highly thank and recommend this great business. They are not only excellent practitioners; they are good friends. Thank you from my heart. Read Less