Evergreen Animal Care Center

Dr Mansour is wonderful with my pets, he's very thorough and always up front with costs for any service needed. The pet hotel and day Care is very nice and clean, I highly recommend it as well as the groomers. A perfect one stop for all your pets needs. Read Less

I finally found the best pet hospital in the Santa Clarita Valley. The staff is pleasant and very friendly. They are do appointment reminders, and after visit follow up calls to check on my dogs. Dr. Mansour is very experienced and full of knowledge. One of my dogs jumped the fence and was retrieved from the dog pound. At the animal shelter, my dog caught the Parvovirus Disease. Unknowingly, I took him back home. My other dog caught Parvo as well. Both dogs could not even stand. They were just laying on their sides. I was told by other Vets that Parvo is not treatable. I took my dogs to Dr. Mansour at Evergreen Animal Hospital. He gave me hope saying that he will do his best. Believe it or not, both my dogs were cured. I honor Doctor Mansour for saving my dogs from death. Since that day, I became a regular customer there. I know that I have the best Vet ever. God Bless you Dr. Mansour. Read Less

Dr. Mansour & Staff have cared for my three German Shepherds for almost 30 years! I wouldn't have any other Vet. care for my dogs! Very professional, caring & personal attention at all times! Barry & Mollie Beckett Read Less

I recently boarded my kitty there for 8 days. I was very nervous as he is 16 years old and has never been boarded before. Evergreen came highly recommended though and honestly I had no other choice as our regular kitty sitter was unable to sit this time. When I picked him up, he was purring! They had given him a bath (extra $$) and even had a Halloween bandanna around his neck - he's black so the festive bandanna looked great! The girls told me he did really well and was calm and laid back the whole time. He had his own kitty condo complete with blankets and a bed, a shelf and private litter box area. With his age, they said it was fine to bring his own bed. All I had to do was bring him and his food! Very affordable/reasonable kitty rates - $25 per day. Will bring him here again if I ever have the need! Thanks to the staff for taking good care of Boo! Read Less

I'm not one to put a negative review for one bad experience, I like to analyze situations, give the benefit of the doubt and possibly give second chances. However, this place has been given its last second chance. We have boarded our dogs here numerous times over the years. We had great experiences but as we've kept coming here the downfall in quality and customer service is very clear. There is a high turnover rate in staff, every time there is a new group of girls you have to meet and trust with your dog (s). Which is nerve racking at drop off. We always get the presidential suite for our two mini Aussies, 4 walks/potty breaks/playtime are given a day. We dropped them off at 3pm, picking them up the very next day at 8am, we were REASSURED that even though they weren't going to be there long, they would get all 4 walks. When we picked them up the next morning the receptionist apologized that they hadn't had a chance to go out yet nor had they been fed breakfast. My dog peed herself in the car on the way home. She has NEVER done that. She had to pee soo bad and they didn't give her a chance to go, she had to let it out in the car. They scarfed down their food at home. I am so disappointed in the treatment of my dogs. They will not be coming back here ever again. Read Less

This place has a very strange way of running things. For starters I'm always hesitant going to kennels because my shepherd has been abused and is very scared but comes off aggressive... we were moving and needed a full night and day to pack and handle things..First, we waited in the front office for about 20 minutes waiting to get a 'room' for Kiera. When we called two days ahead. Then a young girl came over VERY anxious and scared of Kiera, Kiera sensed it and leaped on her after she was trying to put on a collar, the woman jumped back and started freaking out saying she felt her breath that it's a problem and being dramatic, while the front desk woman hugged her. I didn't know what to say?.... because what the hell, is this not a dog facility? Not EVERY dog is a friendly as the next. I then took off the leash and put the collar on myself... Then we were making our way out because she had gotten a hold of Kiera but then made our dog sit and watch us leave... My dog was yelping and barking... I really thought about walking back in, but it was too late to find other accommodations. When we picked her up I could hear her bark from the lobby mind you this is a 2 story building.. Then the SAME young girl came downstairs and said please come help me I can't get her.. So we went upstairs and her entire demeanor was so hesitant obviously my abused dog won't settle well with that.. So she just opened the door no leash on nothing so we are struggling to hold on to our overwhelmed pup. While she just stands and stares. And my understanding is the same person stays with the dog...Point is why have workers that don't have experience and why not accommodate someone that can handle my dog with the price I'm paying.. Left with an unsettling feeling if my dog even was fed or given any attention. I've never felt so uncomfortable boarding her & this wasn't her first time boarding.NOT WORTH PAYING FOR.  DO NOT RECOMMEND. Read Less

Super nice staff, my dogs both stayed pretty calm in their environment. They were able to work with us after a very traumatic incident at another local vet and it was refreshing how great they were. Even though we were only there for shots, the vet came in and introduced himself to me as well.We also used their day care and both my dogs responded well and it was a very nice and clean facility! Read Less

Super friendly staff and patient vet techs. The boarding facilities is indoors, air conditioned and very modern. I had my chihuahua stay recently for the first time and she did great there. They allow you to bring your own bed, food and treats, which was a plus! They do require a bath if your pet stays for 2 or more nights. For the 2 night stay it was about $110 for the cheapest room. They also take out the dog 3 times a day for about 20 minutes. They don't allow the dogs to interact with each other which I was okay with for safety reasons. Will definitely be back. Read Less

Dr. Mansour and the Evergreen Animal Hospital team have been caring for my pets for decades. From my first rescue 12 years ago to my rescue today, I look to no one else for my pets' needs. Dr. Mansour kept my boxer alive for more than a year after diagnosing severe heart failure. We spent quite a bit of time together during my boy's weekly appointments to ensure his fluid levels were adequate. Dr. Mansour is compassionate, and his services are reasonable considering the decades of experience he brings to the table. I would drive several hours to ensure my pets see Dr. Mansour. Read Less

I'll say that the Vet part of the facility is good and I've had no issues. But the daycare/boarding of pets part of the facility is very expensive. They make a quick buck by requiring you to get your pet(s) bathed the day of your pickup.Read Less

I have had quite the hospital experiences these days between one cat just passing away a few years back and a cat with a tumor on his pancreas.  I decided to go to Dr. Mansour because I had heard how proactive he was, more affordable than the highly integrated hospital we kept our cat in and that he will always be 100% truthful.  The cat that passed away, I had unfortunately had a bad experience with.  They seemed un-truthful and un-proactive.  My cat went in for a check up with slight respiratory issues and after they pretty much forced this anesthesia box claiming he was hard to handle, he died about a week and a half later in a all cat hospital.  Dr Mansour allowed me to be with my pet as he began to do blood work and conduct ultrasound. He was compassionate, loving and the relationship with himself and the technician was like a harmonious dance.  My cat responded in a very positive fashion, something new comparing to the other hospital he has been at.  The hospital facility is quite lovely.  Everything was clean, the building was upgraded and staff has a sparkle within their personalities.  I am so thankful that I have found a hospital home for all my cats and future dogs and cats.  I really feel strong about having a doctor that really cares, someone who will research to make sure that this is the best care for your pet.  I dont care if I move out of the state, this is my only doctor for my pets and they mean too much to me to gamble on tests or to 'wait and see'.  I need someone to think like me, willing to do what it takes and not be waiting around.  Thank you Dr Mansour, we are very lucky to have you in our lives! Read Less

This place is mindblowing. We rescued a rescued a dog (I never use that term but this time it is real). The previous vet diagnosed him with an ear infection (right ear) and a infected wound on his ear (left ear). The infection on the left ear turned out to be a hematoma that the OTHER vet just suggested "squeeze it" (I have the email). We called Evergreen (off a recommendation) and they saw our pup immediately, found other major issues, did surgery the next morning. He came back to us happy and relieved of any visible pain and well on the way to recovery. These people love animals and I am THANKFUL for their help Read Less

If i could give this place zero stars i would. I would not have written this post if i didn't have several people tell me that they experienced similar situations as mine. I brought my dog in for boarding for a couple days, the careless receptionist informed me that i had to pay for a mandatory bath after 2 days.. Later coming to find out he was only sprayed with perfume because there staff is too lazy/ neglective  to do there JOB. Second, the same receptionist had informed me and hundreds of others I'm sure that the dogs would be getting interacted( for an extra charge of course) , this is a LIE , it was confirmed to me by there own Kennel attendant that they don't perform the interactions and was not aware that they ever did. These are only a small reason of why this place is unfair and fraud. Please do not bring your dogs to a place that is employed and owned by a bunch of money hungry people that truly don't care about animals.  I would hate for others to keep being ripped off and paying for there dogs to sit in a miniature cage all day. Read Less

We are from out of town. We brought our cat Schmooly in because he had a sinus infection. Dr Mansour saw him right away. He addressed the infection with medicine and he is back to new 15 years +. Dr Mansour has a great bedside manor as well. Read Less

I just took my dog in for her vaccines and a health certificate so that we can fly her home for christmas. I will start by saying everyone was very friendly. However, I had some issues with this facility. First, they had a mix up with my appointment and had me for a different day, which is no big deal, it happens and I was able to get in anyway but they seemed a little unorganized. Also, I had to tell, not only the the women at the front desk but also the doctor when I got back into the exam room, what I was there for. Again, it just seemed very unorganized. Second, the vet assistant did not have proper form when lifting my dog onto the exam table and holding her while he gave the vaccines, I had to step in and help. However, what was more concerning was the dirty exam room, which had dried blood splattered on the wall. Also the thermometer that the vet assistant used to take her temperature was not covered with a plastic, throw away guard. This is very unclean and can easily spread disease! I will never take my dog back to this facility. (I will say I have taken vet assistant classes and job shadowed a vet so I am familiar with what is supposed to happen and what's exceptable). I would suggest everyone do their research. Hope this helps someone in the future! Read Less

We are SO fortunate to have found Dr. Mansour. He is a genuinely caring veterinarian and is very knowledgeable. The staff are all kind and professional as well. The actual vet clinic is clean, which is a nice change from some of the other clinics I've been to in SCV. I brought my dog here on an emergency visit and they were able to get her in right away. She had to have a surgical procedure done and the pricing was fair. Dr. Mansour really has gone above and beyond with taking care of my dog. I would definitely recommend Evergreen to anyone who wants a thorough examination and a vet who really cares and knows what he is doing! We will only be taking my dogs here from now on. Read Less

I love going to see Dr Mansour, my dogs love going until he starts checking their ears lol I was soo relieved that my fur baby was fine, except a scratch from allergies inside his ear, he got a vaccine he was due for and ointment for his scratch, we also will be bringing him back in September to have a skin tag removed, my fur baby's have been going to evergreen since they were pups ( 11 years now) and I would not trust another vet with them, and I'm sure my dogs feel the same way Read Less

I will now avoid. After several visits, I have decided not to take my pet here any more. The staff is extremely nice and professional (an earlier review by a former employee claims they are not actual vet techs which did seem to be the case as the Dr. had to explain to them how to do everything and was pretty harsh with his staff), but I believe that Dr. Monsour's model is to make as much money as he can by playing on your emotions and fears when vet services are needed. I'll explain. They make it look very slick and impressive -but your pet doesn't care about that. First:GROOMINGThe grooming services are very good. No complaints.BOARDINGI am not comfortable with their boarding facilities. Dogs are kept in granite-lined cubicles with glass doors that feel very isolated, little-to-no sunlight, basically no activity and no socializing with other dogs. You cannot leave your pet's own bed or any of your pet's toys, blankets, etc. They say they take the dogs for "a walk" but it's only to let them into a very small central courtyard that is just an astroturf area with block walls around it. It's not large enough for a mid-sized dog to break a run across. After getting a full tour, I found it so depressing that I decided I couldn't ever leave my dog here. If you have a small, nervous or elderly dog that you never let out of the house or allow to interact with other dogs, you may prefer their boarding facilities.VET SERVICESMy dog required immediate surgery for an injury and the suture was excellent. I was very happy with this. There was no question what needed to be done and it was taken care of. It was a very simple and straightforward procedure that cost $1200. Ooof.But here's the real problem. Over the course of 4+ visits for various persistent issues (serious skin irritations, bowel problems), I was never shown a proposed direction of treatment under $500. (Fortunately, they show you an itemized list of what they suggest, so you can say no to anything.) But, after going through this drill for the fifth time (hey, I'm slow), I really started to feel that I was being fleeced and that Dr. Monsour has a definite business strategy.I also don't like being called "mom" all the time and the gooey "We love your doggie! Yes we do!" was a bit much, especially when he didn't remember us the next time we came in, just a couple of weeks later.Here's the routine I experienced over the course of multiple visits:Every time I went in, Dr. Monsour went from describing the mildest scenario for my pet (could be something he ate) to possible, but certain death (could be signs of kidney failure). He also speaks very, very fast and has an extremely thick accent which can make it difficult to follow the barrage of words being thrown at you and his tone is the opposite of calming. Then, all possible treatments to address every imaginable scenario are strongly advised: we must start a special diet, antibiotics, food supplements, anti-inflammatory meds, blood tests, urine tests...etc. We must do them all! He might die! (Or, he might just be allergic to something he ate.) We don't know!! We can't know! Just do anything and everything immediately!! Instead of doing a process of elimination to find out WHAT the actual cause is, he takes the approach of treat (and charge for) EVERYTHING. But, if we put our pet on antibiotics AND a special diet -how will we know which treatment is working? How do we identify the cause to prevent it?After multiple visits, over $2500 with no results and this everything-but-the-kitchen sink approach, we smelled a rat, did our own process of elimination until we found the cause of our dog's skin irritation, bowel troubles and...now our dog is all better.I do feel that Dr. Monsour is an experienced and capable vet. However, I really believe Evergreen is his money-making machine that caters to the panicky pet owner who wants to try anything and everything to just stop whatever is happening and is willing to open their pocketbook at any cost to do so, even when it may not be necessary. Read Less

ANIMAL KILLERS!!!!!! one of my good friends went in there with a cat her and her husband adored very much. The cat had a UTI that turned into a blockage so the cat couldn't pee, they came in and were turned away from getting help because they didn't have 1300 dollars immediately, they're only option was to put the cat down. Are you kidding me? What kind of sick place is this. They had to go ahead and put the cat down since they have a baby on the way and could not afford it. This is INSANE, my friend can't even write a review right now because she is so upset about this. wouldn't you want your pet going to a place that they actually loved and cared and tried to help animals??? This is no better than bringing them to the animal control shelter. My advice if you're looking for a great take to take your pets that aren't gonna rob you.Take them to HAPPY PETS, it's all in the name, it's on Newhall ranch road in Santa Clarita, across from eggs and things. Read Less

My son has been using this animal hospital in the 2 years he has had his dog, at my suggestion. I took a tour during an open house with the SCV Chamber and was impressed with its modern design, etc. However, when I ended up there on an emergency with the dog for a possible snake bite,  I was not looking at design. I was, though, having a very difficult time understanding the vet, due to his strong accent, and he seemed to be rushing through the time we had with him. The diagnosis (vague, no snake, maybe spider or ants) and treatment suggested (few hours stay, antibiotics, cortisone, and allergic meds) seemed quite high in price at over $370, that did include a $56 consult fee, were more than my son was willing to pay for, and I agreed with him. I brought the "chipper" dog home with us and with vigilance, watched her for the rest of the day. She was just fine, as she has continued to be almost a week later. What crosses my mind...why charge for and treat with meds (upfront) for a medical diagnosis that is not much more than a vague estimation? Read Less

Valentine survived and is at home running, and playing with her pack.  This is because of the amazing Dr. Mansour and his staff.  I know people complain that they may charge too much, get Pet Insurance.  They are fair priced and in my experience the best Vet in Santa Clarita.I rarely write reviews because people don't deserve them.  But what Dr. Mansour has been doing for my 4 dogs for the last 10 years needs to be addressed.  He's saved three of my dogs from not being here at different points in their lives.  The latest came two weeks ago, 12/16/14.  Valentine, my minpin was not moving from her bed, she's only 8 years old.  We rushed her over to Evergreen without an appointment.  The Dr. saw her right away.  We would put her on the floor and she would collapse, titling her head to the right.  Dr. knew exactly what was wrong with her and recommended the right course of action.  Blood tests, medications, and hospital stay.  The staff was very helpful during this trying time.  We didn't know if she was going to make it.  Later, the blood work confirmed she had kidney failure and diabetes.  That's a triple whammy folks.  I really thought she wasn't going to make it.  But the staff and the Dr. had me come in every morning and give me tangible, concrete updates back by numbers.    You get what you pay for, and what's the price tag of your dog?  This review was long overdue.  Thank you to everyone at Evergreen Animal Care and Dr. Mansour for being so caring, emphatic, and kind. Read Less

Tried them out for the first time over the weekend when our usual doggie daycare place had some emergency issues. As we drove in we realized it is quite a large facility with an animal hospital adjacent to it. We took the tour to see what kind of environment our little pooch would be staying in and saw that their amenities are quite modern, spacious, and clean. No complaints as far as that goes.What you need to also know is when you board your dog here he will be in isolation from other dogs. There are no group interactions or playtime for them, which is different from other places we've tried. They said it's a safety thing for both dogs and staff. Each dog has a room with a bed and the employees come check on them three times a day for any needs. I asked if there was someone who stays at night and they said nobody does. They have a separate facility that monitors the dogs via video cameras. Also, they require all dogs to have Bordetella vaccinations every six months in order to qualify being allowed to be boarded. This is the first time i've encountered this out of all the places we've taken our dog. We had to get him a bordetella vaccine when we checked him in. Again it was a safety thing they explained. Read Less

Dr. Mansour has been treating my animals for nearly 30 years and I would not take any of my precious babies to any one else!! He cares as much for the owners of the animals as much as he does the animals themselves. He is a wonderful Vet and cares deeply about every person that walks through his door!! Always a pleasure to deal with his staff too- very nice girls!!!!Read Less

Dr. Mansour and his team at Evergreen are caring, compassionate and knowledgable! They have cared for my little ones their entire life. I recently relocated to AZ and make the 10 hour round trip willingly so they continue to receive the excellent care provided by this team in their senior years. I highly recommend Evergreen!!! Read Less

It is amazing how your pets become a part of your family and how fast they still your heart the love they give you, so unconditional. So why wouldn't you give them the attention, the love and care they so deserve. I've been to several pet hospitals but Evergreen Animal Care Center has surpassed them all, their love and attention they give to my Cody is like being at home. Dr. Mansour & Aida - you guys rock!! Thank You. Read Less

Thanks Evergreen and Dr. Mansour... Portia had a great checkup this morning. She is down another 2 pounds ..!! So glad we found you for her Vet... She is finally losing weight and happy after 2 other Vets could not figure out how to treat her .... Thanks again ...! Read Less

Once again, both Little Meecy and 21 year old Scotch are home THANKS TO YOU Dr Mansour, favorite caretaker Amanda and all your staff. Dang! We are tired of being there but always relieved to be there. You're not the cheapest by any means but you certainly are, THE VERY BEST!!!! With much love and grateful hearts, Read Less

My dogs looked amazing! I was very pleased with the grooming salon... The place was extremely clean and the groomer was GREAT!! The Pet Resort is the nicest I have EVER seen and my pets have stayed at a few. It is a comfortable, safe & clean place to leave my babies. I LOVE IT!! Read Less

HORRIBLE, NEVER AGAIN! (would give zero star rating but system is making me rate them)Ran my dog to Evergreen on Friday because he was stung by a bee and is very allergic. I thought because Evergreen was closer then my Vet it was the best option. My dog was going into shock and I knew he needed a benadrill shot right away. When I ran in and they got the Vet I told him what had happened and my dog was allergic and needed the shot. The Vet was very rude, told me he had to make diagnosis and he would need to do x-rays and blood and it would be very expensive. I told him my dog was going down fast and didn’t need that ,please help him. The Vet actually yelled at me told me he would be the only one making a diagnosis and if I didn’t approve his tests to take my dog to his own vet. Time was of the essence, I scooped my dog up and drove as fast as I could 20 min. away to get him to my Vet, who gave him the necessary shots for the allergic reaction. My dog is doing just fine now, I almost lost him because Evergreen is so greedy and tried to take advantage of the situation to make a buck. Don’t trust them, would never recommend then, disgusting experience. Read Less

Even though there are glass doors it's still a kennel with small rooms, no socializing between dogs, and when they say "2 walks a day" the mean they take them outside alone to a small run of turf to relieve themselves and stretch their legs. It saddened me to see them cooped up staring out the glass doors. I would however recommend this place to people who have multiple small dogs who can share a room together, have eachother to keep company, and play with. Also for inactive seniors or dogs who have special needs, because the vet offices are attached. Read Less

I board my dog at Evergreen Animal Care Center frequently and I do it with the satisfaction of knowing that my dog gets the best experience he can get while being away from us. I live in Valencia, CA. and Evergreen is in a very convenient place for anyone in the Santa Clarita Valley to board a pet. In most cases, my dog hates going anywhere near a place like this, but I truly believe he feels comfortable at this resort and doesn't mind kicking back at Evergreen when we are away. Knowing that my dog is safe and being taken care of by people who love animals, helps put my mind at ease when we are out of town. The staff is always so friendly, prompt, caring, and happy. The resort itself is beautiful on the inside and out. In a dog€s world, it is basically like checking into the Cosmopolitan Hotel in Vegas. The facilities are clean, spacious, and comfortable. Next time you are in need of a veterinarian, grooming, or pet boarding facility, make sure to call Evergreen Animal Care Center. They always exceed our expectations when caring for our pet! Lastly, Evergreen is also very affordable. If you care about your animals well being while you are away, the pricing is perfect and well worth it! A++++++ Read Less

As a former employee, I can tell you first hand that there are some shady things going on at Evergreen. I wouldnt reccomend this place to anyone who is looking for a facility that cares for your animals and not just your pocketbook. You would think at least if you are paying more that you would get better service, but that is definitely not the case here. The problem starts at the employees, and while some of them are honest and caring, there is a male kennel attendant that has been there for multiple years, that is not a trustworthy person whatsoever. There are mulitple occations that i have seen firsthand, (physically abusing the animals, neglecting the boarding animals, the list goes on) and when i personally brought this up to management, the issues were swept under the rug. There are cameras in the building to back up what i am saying.That on top of many many incidents has lead me to believe that this is not the quality place that they lead on to be. Things happen there that owners are never informed of, people are led to believe that they are getting ""only the best"" care for their beloved pets, and while Dr. Mansour is an excellent Dr., it seems as though he is in it for the money. Hey, they have to make the money back from the big nice boarding facility somehow right? Read Less

As an AAHA accredited practice, Evergreen Animal Hospital belongs to a select group of practices that are committed to meeting the highest standards in veterinary medicine. Evergreen has passed a stringent evaluation of over 900 standards covering patient care, client service and medical protocols. The evaluation includes a quality assessment review of the hospital?s facility, medical equipment, practice methods and pet health care management. Only 15 percent of all small animal veterinary practices in the U.S. have achieved accreditation by the American Animal Hospital Association. In order to maintain accredited status, Evergreen must continue to be evaluated regularly by the association?s consultants. Evergreen takes its responsibility towards the clients and patients of our hospital very seriously. We feel that it is our duty to make sure that the client is aware of everything that their pet needs and the best treatment options available. The client then has a choice as to the extent of services they wish to engage us in. We feel like this reflects both our care of the patients and our respect for the owner. Read Less

Don't be fooled by the looks of the building. Evergreen is a filthy place, in many ways. Never let your animal out of your sight if you go here. Your animal will be treated very poorly and even beaten. Stay away from their treatments you will pay for tons of services you do not receive. And lied to about what you need. They don't disinfect because then they get more business. Surgeries are unethical and they are never sterile. Stay away stay away Read Less