I have never had a problem with our vet at this place eveyone is super nice, they always answear all my questions and the prices are excellent, my dog was neutered here and it looks like his balls just disappeared has no scars of any type and the doctors are always gentle I have a mini schnauzer name Bruno and sometimes he goes for the day care too , he gets fed and all dogs are taken out several times a day to pee and to play, again the prices super reasonable and the advantage 24hr vet what more I can ask for !! We love this place !! Read Less

Very rude doctor, we've been taking our pets to this same place for 4 yrs and now we are going to look for a new clinic. I would definitely not recommend it because of the doctor. The ladies at the front are very nice thou. Read Less

TERRIBLE. Just last night I had taken my dog in for one of her puppy shots. Something that should have been simple and easy was turned into the exact opposite. And here’s my experience. Last night we go in for a puppy shot. It’s about 5:00pm I would say, and there was no one else waiting with there animal. It took 22 minutes before the doctor called us in. So we are now waiting for the doctor to come with the shot, right before the doctor gives the shot I hear some lady say something along the lines “give the right shot” the doctor then leaves the room to give a different shot... the doctor was about to give the wrong shot to my dog! By this time he has corrected him self with the “right” shot. And goes to give it to my dog. My dog kinda moves half way through the shot and the needle comes out. The doctor then goes on saying it’s my dogs fault for moving. He then goes back in for the second Approach. The second time he did it my dog was screaming in pain. I don’t know much about giving shots, but I saw some air in that needle and i think you are suppose to have no air in the needle. After that we get in the car and leave. By the time we get home I realize she is wet around the areas of the shot, how much of the shot actually got in and how much just got pored all over her. Iam now living in a uneasy state of mind. I am worried my dog didn’t get what she needs. Words can not express the pain I feel. I want the best for my loved ones and I honestly feel this is not even close to the best. I shared this because no one told me what I was getting my self into, definitely do your research. Ohh and one more thing I don’t remember the doctors name. But if you are in the same room with a, white male with no hair and wears glasses, military tattoos on arms and a rude personality. Leave and go somewhere else Read Less

We usually do not have a bad experience here. But today with Dr. Henderson was awful. She not only tried to tell us our Boston Terrier was a Frenchie Bulldog. But for the 2 seconds she saw us she tried to over charge us for over $600/2 pages worth of things our dogs did not need. We left there with more questions than answers. Will not be seeing her again any time soon!! Read Less

Been coming here for my dog and cat care for 4 years. The Vet doctor's are great. BUT sadly, and consistently, the front desk staff are mostly slow. Inept. Book appointments during lunch times for the person whom you are supposed to see. OVER book. And ALWAYS RUN LATE!!! ONLY PERSON HERE WHOM IS REALLY RELIABLE IS BETH, A GROOMER. SHE GETS 10*'S!!!!! Read Less

I have found this place to be quite friendly and caring. Gave great advice regarding my dying dog. Their concern for my dog and my family was just so heartfelt and I would never go anywhere else. Their treatment and hospitality have been fantastic. I have taken three dogs here now for years and have found this place to be quite remarkable. Read Less

This is a mixed review. On the one hand, I believe we've always experienced competent and caring doctors and support staff. They know their job. On the other hand, ever since they moved from their original location (a converted house) into their new "Taj Mahal" facility, their prices have become so high, I had to find another vet. Example: We had a small parrot who became terminally ill and was in great pain. Each trip to the vet cost $500 or more. Finally, she needed to be euthanized. We had already put ourselves in debt treating this poor creature. When we asked about euthanizing her, they quoted a price of $160. $160 to humanely euthanize a 4-ounce bird? What would they inject her with that costs so much? The triple drugs commonly used to execute a 200-pound man cost under $100. Is it disposal? How much can it cost to dispose of a 4-ounce body? What excuse is there to charge so much, except as a final grab at the back account of a client who will not be returning with this pet? Seems like they took a page from the Undertaker's Handbook. After spending nearly $1,500 over the past year, this simply added insult to injury. We're checking out every other bird doc we can find. Read Less

Loved the treatment in the past, very thorough and inexpensive compared to most vets in the area. I have t great dane puppies (7 month old brothers) and one was up all night coughing and hacking slime all over my carpet. We had to go in the back door because it "might be kennel cough". The vet said that the lungs sounded clear and it was probably something he ate. I worried about him being contagious because my sons dog was here and I was watching a neighbors dog. Long story short, This one puppy infected 7 other dogs with kennel cough. They also took a stool sample but have not got any results and that was 3 weeks ago. Front staff: I have no opinion yet. Read Less

We brought our English Bulldog "Bella" in for a simple eye infection and now she dead!!! We took her here because of an eye infection a few weeks ago. When we brought Bella in they gave her Cavamox for the infection, we noticed about a week after she was having trouble breathing. We took her back to the this Vet again, they said her lymph nods were all swelled up and started checking for Cancer. They wanted blood tests, Xrays and a sample of one of the nods, about $1200.00 total, of course we say yes go ahead and do it. After all the tests the Vet is still lost, tests are inconclusive they cant give us an answer to what is wrong with Bella and tell us to take her home continue the meds and watch her. We take her home and a day later her breathing has gotten worse she is now coughing,choking my wife takes her back in and tells this Vet something is wrong its like she cant breathe. The Vet examines Bella and says she seems to be fine her breathing is common for all English Bulldogs, They do not try any new meds or shots to correct her breathing at all and tell my wife take her home and watch her. So the next morning we wake up and Bella is turning blue from lack of oxygen and is struggling just to breathe. My wife takes her in again to this Vet and says "help her she cant breathe," a guy comes out and takes Bella back for Xrays and tells my wife you can go home we will call you to pick her up. My wife calls me later in then day, crying and says 'Bella is dying they have her sedated with a tube in her throat" i ask what happened she says they don't know but she cant breathe and her throat is closed and the steroid shot didn't work to take the swelling down. After i call the Vet they tell me her lymph nods are so swollen her throat and nose is closed, the only thing we can do is to have a trac put in her throat and send her to California Vet in Ontario Ca. the cost of this is $4000 to $5000 dollars. I asked the Vet why didn't you do something yesterday when my wife brought her in? She said we didn't see anything wrong with her, I told the Vet "so pay $5000 for transport to some other Vet that we should have taking her to in the first place and then start a whole new bill with them? she said yes or we have to put her to sleep she is sedated and cant breathe and will die once tube is pulled out. We decided to put have our 3 year old baby to sleep because we couldn't afford a $5000 to $10000 dollar bill, we would of had to start a new bill at California Vet in Ontario, even if they could have saved her. My question is to Animal and Bird Vet is why didn't you do a simple check to see if she was having an allergic reaction to the Cavamox and why to this day you still cant give us an answer to what was wrong with our baby girl? If you love your pets don't take them here for anything other than basic shots!!! Read Less

Excellent in helping me say goodbye to my cat, Pumpkin. Great concern over our comfort and making sure we had enough time together before and after, in a nice room. I wish I knew everyone's name that helped us, but it was the shift there on Monday, May 11th at 11:30 A.M. Thank you all. Also, my first time meeting Dr. Hughes. I was impressed with her finding her very personable, friendly and kind. Read Less

I have never witnessed such shameful practices in my life. My cat was there for surgery and was forced to linger for days on end before they had a chance to "fit him into their schedule." He should have been in and out in less than a day, but it took almost a week for them to get his surgery done. He was so gaunt and lifeless when we got him home. It turned out they hadn't fed him the entire time he was there. He couldn't have food in case they were able schedule him in. It wasn't until they got a very irate call from me before, magically, within the hour an opening appeared in their schedule. He was home with us that night. Also, the owner's daughter who "manages" the place has an in-house motto - "what the pet owners don't know won't hurt them." It turns out that people who spend a fortune on a luxury boarding room may be shocked to find they often take the animals off site to another building for boarding because they promise what they can't deliver. Many animals end up in a facility the public never sees. The animals there are seen only twice a day to be fed and hosed down. So while you think your dog is in wonderful hands while you're away, he may well be in a place you never knew existed. The owner's daughter is too busy with her boyfriend to care about what goes on there - and I don't even think the owner knows the half of it. Someone should tell him though. His daughter and the other part time unofficial manager, her boyfriend, are going to "manage" that facility right into the ground, where it belongs. Read Less