I'm so happy I brought my pup here when she got a skin infection on her belly. Heidi, the manager, is literally as sweet as pie. She was the one who answered the phone when I made the appointment, and... Read More
I'm so happy I brought my pup here when she got a skin infection on her belly. Heidi, the manager, is literally as sweet as pie. She was the one who answered the phone when I made the appointment, and she greeted us both by name when we entered, even though it was our first visit to VCA. I was initially nervous, but just hearing Heidi happily chime, "So this must be Alissia and Cucumber!" really helped put me at ease.
The patient that had the appointment before us was leaving just as we arrived, so we had the waiting room to ourselves. This was so nice because we were able to relax a bit before the appointment instead of getting all keyed up in a waiting room with a million other dogs and cats.
Dr. Bill Faust was awesome. He is a chipper guy who is always smiling, which is so important in a vet, since dogs sense people's energy. His upbeat demeanor really helped my pup get comfortable with him right away. He was thorough in his examination, and lanced Cucumber's abscess so gently that she didn't even make a peep. As soon as she would get squirmy because of the pain, he'd give her a little break to calm down before getting back to work. He just had a great awareness of her pain threshold even though it was our first visit, for which I was BEYOND GRATEFUL. I just don't like to see my little girl suffer.
Another thing I loved was how much time he took at the end of the consultation to answer my questions. He was not at all in a hurry, and seemed truly invested in getting Cue healthy. He prescribed her antibiotics that are working wonders, as her infection is almost completely cleared up six days later.
If I could give 6 stars I would. Thanks VCA Highlands team for giving us such amazing care and for treating us like old friends. You are our new go-to vet in Sacramento! Read Less