I took my dog here based off of Google reviews, however I wished I had checked Yahoo first as there seems to be pretty similar stories posted there. Everything is double to almost triple the costs to have the same procedures done at other locations. No one seems to listen or really care about their clients, its more about moving on and getting that money. I know that's something angry people just say, but at this place that really seemed to be the case. Our vet was over an hour late to the appointment but nobody thought to tell us this until we were almost done with the appointment and literally had nothing to do but wait for her.She never apologized for this. No one pronounced my dog's name correctly despite me giving a correction, it got to the point I just gave up. We were up sold flea spray that costs $8 online. I also never got a copy of my bill at the end, only a high estimate for a follow up appointment after having a back and forth with a manager about how the costs for the next appointment make sense despite me knowing another location that would do it for less. (I didn't ask to speak with a manger, he came out after I said I'd wait to do a follow up appointment, since it seemed my dog's growths were not emergencies). Its also very hard to find the place and park. Its located between several warehouses with only 1 small alleyway to get in or out. The building is run down on the outside but to be fair is nice on the inside. However this is all minor annoyances really, what really upset me was when they gave our follow up about blood tests results here's what happened: After our appointment I was told everything seemed fine, my dog seemed healthy despite having some questionable growths on her (she's 12) but they ran some blood tests to be sure and I'll hear the results tomorrow. That part seemed find and normal, however: towards the end of the following afternoon I get a phone call. Of course I'm expecting this, its a nurse calling from Porter and I'm about to hear the test results right? Wrong! Instead she asks me a ton of concerning questions, is my dog eating? Is she showing signs of being lethargic? Is she showing anything that might be concerning or different in overall behavior? I said no everything seems normal and she goes "okay" and proceeds to hang up. HOLD ON! I say please tell me her test results are those in? "Oh yes" she says, "I have them right here.....the vet will have to call you back to discuss them." Any normal person being told that knows that doesn't sound good at all. I ask if I should be concerned, should I excuse myself from my work area and prepare for something. Again I'm told the vet will need to call me back but she'll have the vet call me ASAP. An hour and half later I can't take it anymore. I call back MYSELF and am given over to a manager, not a vet but a manager Now I've had almost 2hrs of stress in my head thinking I'm going to get the worst news any dog owner is going to get. My dog really does have cancer and now I have to think about more serious options. I'm on the brink of tears as I talk and I ask about the results. He draws it out. "I do have some news.....we did the blood tests.....and.......your dog is perfectly healthy." I LOST IT!!! It's like something out of a TV show. How dare you do that to an owner!!! This isn't a game show.I was overcome with emotion after that, and there was a lot of ugly crying at work. Thank goodness for loving and understanding co-workers. So will we be back? Of course not. Should you? Well this is watered down version of my story so you can decide for yourself what's best for your pet. But don't be surprised if you end up with a very similar story. Read Less

This 1 star is for the front desk who, on more than one occasion, couldn't find any other solution for emergencies, but to refer us to another hospital. Well, guess what, no need to push any further! We will never use your services again. Too bad, for the 2 good doctors that are working there. No other comment! Read Less

I always drove by this pet hospital but never thought of actually bring my cat Lily there, but after the last experience I had at a different location I decided to google a better hospital. I noticed the positive reviews for this location and since I recalled always seeing it when I drove by, I thought it was worth a shot. My cat was showing strange symptoms so when I spoke to the employee on the phone they helped me quickly make an appointment. Once I arrived I saw how clean and welcoming it is. The staff was quick to help me and everyone was so kind and friendly! Big difference from the last place! Even though the situation was scary for me, and definitely for Lily, the staff definitely made this a much more pleasant experience. They walked me through everything and explained every test and what it meant and why it needed to be done. They were so helpful in keeping me updating and calm regarding my furrbaby! I appreciate their compassion and you can tell the staff love these animals and have a true desire to help each one. I definitely recommend this place, and I definitely will be bringing Lily back. Read Less

I have been looking for a good vet for the last six years but that was impossible. No one can beat Dr. Pallai! The most caring doctor a little papillion could ask for. We just had to come back to Porter Pet Hospital despite the distance. Thank you Dr. Pallai and the great, helpful staff of Porter Pet Read Less

My family and I love this place. The staff is amazing. My dog looks pretty intimidating but they love and treat him wonderful. Heather is absolutely wonderful with samson. My dog is currently getting treatment at this place and I am completely satisfied with everyone's hard work and hospitality. Thank you Porter Pet faculty for being so awesome to our family! Read Less

when I found my dog underneath my bed without any movement in her legs and in pain I was so terrified of her life and what was wrong with her. I took her straight to porter pet hospital where they did such I great job with helping her out and letting me know what was going on with her! She fractured her spin and couldn't move her legs with the help of the doctors she's been moving and walking around and in a few weeks will be fully recovered I am so thankfulRead Less

I brought my dog here because she's having bloody urine! The staff are very nice and accommodating. The doctors explained thoroughly the procedures that needed to be done and answer my questions straight forward. Very reasonable fees! I will recommend this pet hospital to those who needs medical attention of their pets. Read Less

We love the staff and everyone that takes a vested interest in the health, safety, and happiness of my pup. We know that each time we visit we will be taken care of in an honest and kind manner. We have always left knowing that our pup was in good hands. Thank you everyone! -Ryan, Brian, and AsherRead Less

Great place for dogs. Staff members are great. Doctors know what they are doing. I have been bringing my pitbull to this place for 3 years now and I love the customer service and medical treatments available for my dog. Read Less

To all the doctors and staff at Porter Pet a huge Thank You for your loving and compassionate care of our girls, Sadie and Charlie. Sixteen years ago when we first got Charlie from the pound Dr. Newman was her vet. He and his incredible team paid close attention to detail and really took their time with both our girls, especially at the end of their days. We can't thank you enough and God bless. Read Less

Love this vet hospital! The whole staff is great, very professional and courteous. They really care about your pet's welfare. We have 3 cats and take all of them here (started 6 months ago) after experiencing poor service at other vet locations. We will only be coming to Porter Pet and have recommended them to family and friends. LOVE THEM! Read Less

Porter Pet Hospital and its staff are top-of-the-line when it comes to pet care and empathy towards owners. My family have taken my dogs Precious and Xerox there for everything they've needed. Most recently our dog Xerox was scratching herself raw (which has happened every year, but we were always buying flea/tick shampoo ad sprays to make her more comfortable). Finally, this past year was the worst with her scratching so much hair off that her skin was showing. We went to Porter Pet Hospital and were told she had skin sensitivity, fleas/ticks more harsh during certain months, and to eliminate giving her table scraps altogether. Along with the professional advice we were given a 4-month treatment for fleas/ticks. Almost immediately changing her diet along with the treatment her scratching ceased and now months later her coat is shinier than ever, glossy, and so soft to the touch. It's due to the diligence of the vet and staff at Porter Pet Hospital that my dog is no longer in pain or uncomfortably spending most of her days scratching. She now frolicks happily in the sun looking shinier every day. Thanks for all your help, Porter Pet Hospital! I really appreciate it your sensitivity, care, and diligence in correctly assessing the problem and treating it so she no longer suffers. I will never go anywhere else for my pet needs! Again, thank you!! Brittney Read Less

My dog loves going there. Vets know what they are doing and staff are super friendly. My dog has gone to Porter Pet hospital for surgery, x-Rays, regular checkups, and their prices are very affordable and hard to beat. Overall, I think it's a great place for dogs.Read Less

These guys do a great job with my dog. Most take importantly, they take time to go over the details in long term health with reminder shots, grooming, etc.I have sent my neighbors to them and recommend. Read Less

If I could describe Porter Pet Hospital in one word it would be "Fantastic"!! Recently my kids and I took our dog Xerox in to be evaluated as she kept scratching and wouldn't stop even with flea shampoos and sprays. She was miserable and spent at least half of her day just scratching. The staff there is friendly, helpful, empathetic, kind, very knowledgeable, and especially caring! From the moment we walked through the door us and our dog was a priority. We had taken our other dog there as well as our cat and have never been disappointed. I highly recommend them!! They are always honest with us about the treatments and the costs associated with them. The veterinarian there in less than a few seconds diagnosed Xerox as having a chronic skin condition and that was why she was scratching so much combined with a seasonal flea problem. He prescribed both an antibiotic and a steroid and for a minimal expense on the medication the vet has given Xerox her life back. She does not scratch at all and she runs around so much more happily and takes the time out now to lie down and enjoy our company rather than running off scratching herself raw in the doghouse or bushes. We see so much more of her and as crazy as it sounds her behavior shows us that she is a much happier and contented dog. And we owe it to the expertise and knowledgeable vet and staff at Porter Pet Hospital where they have always treated our dogs and cat as one of their very own pets. Again, from the bottom of my family's heart thank you Porter Pet Hospital for all you have done and continue to do for our pets! If it were not for your precise and quick diagnosis with the best course of treatment our little Xerox would still be miserable. You guys are the best and we will never take our pets anywhere else, but to you! Again, thank you for everything! We really appreciate it! Read Less

A truly great Pet hospital. I have been coming for 15 years and find the staff pet lovers and they do real good work. They have been grooming my dog Dolly for 8 years and do the best job in the Valley. Warren Read Less

Best Animal Hospital in SF Valley. Has been my go to since Day 1 with Lucky, and these are my guys- esp, Annie, LJ, and Francisco. All staff great and caring, clean place, doctor is smart. simple. give them your business. Read Less

My brother's cat Curious was near death, but thanks to Porter Pet Hospital's caring and knowledgeable staff he is alive today! I highly recommend that should your pet be sick take them here. Your pet will be in the best of hands! Read Less

My mini schnauzer ate something she wasn't supposed to eat but thankfully we got a same day appointment and the people at Porter Pet took care of her, now she's back to being her old playful loving self! I can't thank Porter Pet enough. I definitely recommend bringing your furry loved ones here! Read Less

My son's cat, Curious, was near death a month ago and we actually thought we would have to come to the hard decision of saying goodbye and putting him down. Fortunately we took him to Porter Pet Hospital and the staff there was AMAZING! Not only did they truly care about our feelings for our cat, but they thoroughly explained what needed to be done and why certain tests needed to be run, which helped us in our decision as to what would be the best course of action to take to cure or at least alleviate the pain the cat was going through. A heartfelt thanks goes out to the entire staff there at Porter Pet Hospital in getting my son's cat back to eating and drinking on its own and as "Curious" as ever! Francisco especially went out of his way in answering any questions and concerns we had throughout the whole process of Curious' recovery. I was in tears many times throughout this ordeal, but Francisco listened, advised, sympathized, empathized, and would never let us leave without all of our worries and concerns being addressed. Curious, by having gone to Porter Pet Hospital, was given another chance at life. Thank you to everyone there for caring so much! I am convinced that Curious is still with my family today due to the professionalism, expertise, and knowledge of veterinary medicine of the staff at Porter Pet Hospital. I strongly advise and recommend should you have a sick pet that they be your first and only choice for its care. Read Less

I took my cat, Curious, here in when he was feeling lethargic and slow. They work absolute wonders! They've been completely realistic with us, going through every possibility, every outcome, and every possible solution in order to allow us to make educated decisions that is best for my family's animal friend. The veterinarian was incredibly knowledgeable and told us the realistic options, something very appreciated in this case. Not only that, the technician Francisco was great. We've had to come back repeatedly for treatment for what we learned was kidney issues and each time Francisco has explained everything on a level my family can understand while also being conscious that not everyone can dump in a few thousand dollars. He, and the rest of the staff, are all simply wonderful people who have made this incredibly difficult time more bearable and certainly a lot more hope-filled. 5 stars; honestly wouldn't recommend another place to go in your time of trouble, or even if it's just that time to get your pet's claws groomed. Read Less

Porter is the best Pet Hospital in the valley. I have tried different vets within the past year or two and I have stuck with Porter ever since. The staff is always super friendly, they are knowledgeable and are always eager to share useful information to benefit your furry family members! You'll feel completely safe with your pet under their care. I highly recommend this pet hospital over others. Read Less

They have taken great care of my dog Lucky for the past four years. I found their animal technician, Francisco, to be extremely knowledgeable. They always remember my dog's name without prompting and worked with me regarding payments. Would highly recommend them. Read Less

These people give you 3 different estimates which go up every time and then add $500 more when you ready to make a payment. Don't trust them. If you decide to get a procedure done, get the exact price in writing, so you wouldn't have any suprises later. I spent $1850 for cat's urethrostomy from the first estimate for $250-$600 Read Less

Our pet was a client of this hospital for more than a year and we had a bad experience about 3 months ago.Our dog was given the anti-rabies injection although they knew from the dog's record that it is not expired yet. The very sad part of it was the drug they gave was already EXPIRED.Since then we didn't come back to the hospital anymore. Read Less