The Vets at this practice are careful, thoughtful, and thorough. However, the office staff is irregular, and many seem reluctant to do their jobs. They could easily make life easier for pet owners, bu... Read More
The Vets at this practice are careful, thoughtful, and thorough. However, the office staff is irregular, and many seem reluctant to do their jobs. They could easily make life easier for pet owners, but instead do things like asking you to come in and pick up or drop off your files and prescriptions instead of mailing or faxing lab results to a specialty vet or pharmacy, or allowing you to wait while they fill a prescription. Your time is worth nothing---their time is gold. One office worker seems to take special pleasure in making life more difficult than it needs to be. Why the vets put up with people who clearly are no help to their practice is beyond me. If you want two small "maintenance" items done under one round of anesthesia, for example, they just say "no". As it happened, another vet who was seeing our pet for a specialty treatment had no trouble with this request---so I know it wasn't me being unreasonable. Read Less