I have been going to VCA Oakland for years and years, with multiple pets and have been very happy with these providers. I had had two very poor medical experiences at VCA Albany and am so glad I switched. Every doctor who has treated my animals at VCA Oakland has been very kind, thorough, and professional. They don't push unnecessary tests or treatments. The doctors are timely. The front staff is generally very helpful and organized. The only problem is that after your animal is seen it can take a very long time (sometimes 45 minutes or more) to get checked out as the front desk is waiting for orders/instructions/medicines from the medical staff. Not sure why this part of the visit is so inefficient. Expect expert, compassionate care but perhaps a long wait for your bill and medicines at the end! Read Less

I am a VCA member and seriously considered leaving the CareClub. I’ve had multiple negative experiences with Dr. Ellen Wang, in person and over the phone. The only vets worth your time and pet’s health are Dr. Arntz and Dr. Joo. Please avoid Dr. Ellen Wang at all cost. She is rude, impersonal, and cold. She does not listen to your concerns. It appears as though she lacks any compassion or excitement to work with pets or be around humans for that matter. She has dead eyes, an expressionless face, and a condescending tone. If you ever find yourself in an exam room with her, please walk out. She is very eager to prescribe your pet unnecessary medications/food and belittle your opinions. Read Less

This is the best place to take your furry friend! I took my pup here the day after I adopted him and they were very good at covering all the bases for a newly adopted dog. They're always excited to see my pup and are very good at fixing any issues you might have, I signed up for CareClub after a few visits and talked to Amber on the phone and she was able to help me out with a great deal for my puppy with a low monthly payment and compensate me for the time I wasn't already signed up, very honest of them! All their doctors and staff are fantastic I highly recommend them! Read Less

All in all they are really great. I've been to many vets and I think VCA has some great vets and assistants that will treat your companion like family for a reasonable price. They have a program which is similar to insurance but it's more like prepaying four basic services on a monthly basis. I did it and I thought it was a good idea. I personally don't like big Pharma like Science Diet but they never force it on you. Read Less

I called the place this morning requesting an appointment because of my dog's ear infection. I asked the women on a phone if I can use a coupon for a free exam for first time clients that they have on their website. The woman on the phone confirmed that the coupon CAN be used for my appointment. In the evening, when I came to the clinic with my poor dog, they said that I cannot use the coupon because it is for a wellness exam only. Really? Who does this??? They lied to me and wasted my time. So frustrating and unprofessional! Now I have to take my dog to an emergency vet clinic because it is too late to make a regular appointment elsewhere. Keep your pets away from this place and their incompetent employees . Read Less

I have been going to The VCA animal center on Shattuck for nearly 20 years. I have never had a bad experience. My 17 year old Rottweiler mix and the love of my life, Hannah received all of her care there and died there in my arms in the most beautiful way. Thank you Dr Arntz you were terrific! Now I go there with my 9 year old dachshund and he loves going. The staff are terrific too. Read Less

This place is wonderful! The staff is friendly and they treat us like family. Dr. Arntz is hands-down the BEST vet in this place. She is so friendly, down to earth and it's apparent she loves animals. She always treats me and my baby the best. She takes her time and even exams my baby in the comfort of my lap, which makes mommy and fur-baby more comfortable. Read Less

Great Experience!!!..from the beginning with my frantic phone call. In desperate need with an 8 week old pup. Stephanie took my call and sprung into action. Within 10 minutes we were being brought into a room. From there Dr.Kim so honest and calming took over and glad to say Budz is 100% better. Thanks VCA Oakland Read Less

Really enjoy bringing my dog here. The providers here truly have a passion for what they do and they definitely take their time with each patient. The wait time is a little high because of the amount of time they do spend with each pet and owner, but honestly as a first time owner, I do appreciate the level of detail they explain everything to me in.Read Less

They seem to think you have all day to wait to pay your bill and leave after visit. Not the first time I've had to wait to pay my bill when I can see they have my file right there in front of them. I was told to go sit down and they would call me when my file was brought up. I HATE being LIED to. Nothing pisses me off more. A half an hour later I walked out and called them on the phone. I was told my file was NOW ready. I went back in and there it sat, right in the same place. They wanted me to sign in again, so I had to call them from the inside of the office and say I was at the counter and if they weren't going to take my payment I was leaving and not paying the bill. Ridiculous. I'm done with this place. Read Less

Ok. Vets are great, informative, and listen to your concerns or questions. Very friendly staff. Do NOT go here if you have a tight schedule (every appointment runs 2 hours, I've literally sat in the waiting room for 30 minutes after the appointment because we weren't able to pay until they did paperwork, every time.) That would be OK, except that they apparently have a policy of not authorizing Rx requests from online pharmacy stores (1800PETMEDS). This is apparently written down somewhere, however not one person felt mentioning that when we brought in our dog for fleas. We are fighting fleas, and they are forcing us to either buy their off brand meds (ComboGuard, which funny enough is a generic AND TWICE AS EXPENSIVE as the name brand meds online) which we don't want because it isn't the medication we are trying to get filled. Their reason for not authorizing faxed in Rx? They can't verify where the meds come from... I'm sorry, but it's just not OK with me that you are obviously steering us towards your pharmacy. All you do by forcing us to mail in the physical Rx is delay treatment and make our lives harder AND more expensive. I get why they say their meds are cheaper: you'd have to overnight anything you needed that week if you don't want to buy from them. ADD TO THAT: Their records aren't company wide. I tried to stop by the closer VCA at the very beginning and was told we'd be treated like new patients and they would need a day or two to transfer records. So to close, the VCA is like a franchise for animal treatment. No one location is connected to another past the name and basic policies. Sorry VCA, but you lost our pets today, and I won't be recommending you. Read Less

In the saddest of circumstances, the VCA Bay Area Animal Hospital took good loving care of us and our 18-1/2-year-old cat, Winston. Dr. Ramos walked us through the various treatment options for Winston as his kidneys seemed to be giving out and she gave tender and thoughtful support of our decision to let Winston go. She was a true professional with a very wonderful human side to her, and the staff treated us equally professionally and carefully, and all on a Sunday morning nonetheless. I hope anyone reading this review does not have to visit VCA in the same set of circumstances, but whether you do or not, I feel confident you and your four-legged loved one will be in good care.Read Less

Great Staff, Great Doc's. Very busy practice. Make sure to crate your felines, as everybody is one big happy family in the reception area. Fee schedule is a little on the high side, to cover all the features of the practice, but worth it. Basically a spin-off of the original Broadway Pet Hospital. We've tried several of the other Vet Clinics in the city, though they had a more personalized practice, they couldn't provide breadth and depth of VCA with its vast network of resources and Doc's. Remember they DO NOT HANDLE TRAUMA CASES, you have to either go to Berkeley or San Leandro VCA hospitals. We've used VCA San Leandro for a Hit and Run case, again excellent care. VCA is like Kaiser Permamente, you either "love them, or hate them". Read Less

I've been taking my pets here for 14 years. The staff are friendly, and it's always easy to see a doctor because they have more than one doctor working at the same time. Sometimes you can get a same-day appointment. But also, if you don't have an appointment, you can still see a doctor as a walk-in. They always have one doctor working who handles walk-ins. You might have to wait a little longer as a walk-in, but I rarely have had to wait extremely long times as a walk-in. Also, they are open longer hours than other vet offices during the week, and they're also open on Saturday and Sunday, which is really convenient for me. Before I started going to VCA Oakland, I had two vet offices that I used. I remember how hard it was with those other vets to get a same-day appointment, plus they often closed early, and weren't open on weekends. With animals, you can't always predict when they need to see a vet. Being able to see a vet ASAP is very important to me, and that's the main reason I go to VCA. In addition, the vets here that I've seen are really good. This might sound like a walking advertisement, but I really appreciate that I have a place to take my pet that has realistic hours that accommodate my work schedule. Dr. Bynum is a great doctor and she is so respectful of my pets and us as clients. You can tell she really loves animals and knows her stuff. Read Less