Brought dog in for some lacerations on her ear due to a dogfight and was given an estimate for close to $1,200 to clean and suture up. Chose not to pay the 1,200 and just paid $163 for visit and some meds. I was fortunate enough to be able to wait till next morning to go to regular vet which only is costing $663 for same as what these guys wanted $1,200 for. Not sure on how the people are here at this place but the prices were rediculous. Read Less

I've been coming here for over 3 years on a regular basis with my dog for treatment of a chronic illness. This last visit was very disappointing. Blood work was not followed up on despite my giving approval to run a second needed test. Now will have to go though the whole appointment process again. Seems like they are just to busy to follow through lately and that's just not acceptable. Read Less

This is the one place I bring my munchkin when he is beyond my help. They provide great service, the doctors are awesome, and the staff goes above and beyond! They genuinely care and are experts in their field! Read Less

My frenchie Zuzu has been treated twice by the doctors here and they have taken such good care of her. Once was for spinal surgery and the second time was for an immune disease which hospitalized her for two weeks. The staff was great about me being able to visit with Zuzu as many times as I wanted and they were very informative, answering all of my questions the best they could. They took really good care of Zuzu and while those two weeks were emotionally draining for me, they made me feel reassured that Zuzu was in the best possible care. Thank you all for your support with ZuzuRead Less

First & foremost: DON'T be fooled by the glowing testimonials on their website. Scroll down to the negative reviews & you'll find out what this place is really about. If I could give CVS negative stars, I would. Dr. Dhupa performed TPLO surgery on my 10-year-old girl. Now it's 8 months later & she's having problems & cannot put weight on the leg at all. He was really nice. He said he'd done the surgery many times. All I know is, now my dog can't walk without limping, much more than before the surgery, and literally everything else about this place is awful as well. There was only one good outcome, and that was because I said NO when he wanted to operate on her spine without any imaging or other examination other than the one they do without you being present. If I'd agreed, she'd probably be paralyzed right now. If you are used to being involved in your pet's care, forget it. They whisk the animal out of the room & perform all exams elsewhere while you wait. When I went for one post-op checkup, I SPECIFICALLY requested that I be present for her exam and was completely ignored. They performed the exam without me. After the initial exam, which I didn't get to witness, I was told she did in fact have a CCL tear, but I've wondered many times if this isn't the reason they do the exams without you there -- they can basically say anything they like. My questions were answered & options explained, & TPLO surgery seemed to be the only choice. Now come the problems. A vet tech then comes into the room with what amounts to a number written on a piece of paper. Nothing is broken out or itemized. Just a total, which you are told includes "everything." It's only after you've paid the bill that you find out you were charged $40 for an e-collar we never used but could get on amazon for 15 bucks, or that you were charged $150 for medication, the generic for which I got at Costco for $32, or $75 for a sling that we never used but I had no choice about, or $200 for ONE fentanyl patch, for which price you can get 10 patches at any pharmacy. At the aforementioned postop check, we got Dr. Bissonette, who I have to say is more full of himself than any physician, human or animal, I've ever met. He is the one who did the exam without me & at one point during the conversation, while he was explaining the restrictions I should put on her activity, he says "we don't want to have to reoperate," even though the surgery is so "fun" to perform & "really good for my bank account." No, I'm not kidding. So I said I guess it is, considering I paid 40 bucks for an e-collar. Which made him look vaguely sheepish, not much more. He then proceeded to over-prescribe pain meds, which made her sick & dehydrated. Which brings me to my next point. The "everything" that is included in the magic number did not include even a single session of physical therapy or even instruction on how to manage postop rehab. You are given lots of restrictions, told everything possible about what *not* to do, but not told one thing about what you *should* do. So now my dog has a terribly weak leg & is limping worse than before the surgery. Deconditioning? Nerve damage? I'm working on finding out. Her limp is getting worse & worse & at this point, as I mentioned, is worse than it ever was when she had her supposed partial CCL rupture. I saw the 2-month x-rays and was told they looked fine. I was given the impression that this would all take care of itself & not even told things to watch out for and am reduced to power-surfing Youtube for instructions. I've been doing our own home exercise program & am looking for a physical therapist. Overall, I would *never* go to this place for anything, ever again. Update: I reported them to the BBB. They got a copy of the above review. Their response to everything I said above was "You knew there could be complications." My head is exploding. They just don't get it. Bunch of sleazebags. Read Less

Cvs pet emergency! What can I say they are AWESOME , They saved my little pow pow, they act quick the whole way thru. They are very helpful and caring especially when it comes to paying. Thank you staff and DOCTOR!. Read Less

I took my dog here at 1am for an emergency. They took her first thing and when the “doctor” came in he gave us the choice to either put her down or spend $5,000 on a surgery she may have not survived anyways. We took her in because she kept throwing up, we expected her to have a stomach ache or something minor. Not them telling us our dog of 9 years is basically going to die anyways. I’m no vet but I knew then something didn’t feel right. He then told us she had a “mass” and internal bleeding. He didn’t show us ANY proof of this “mass” they saw on the ultrasound. We didn’t get to see her AT ALL during this time. We decided to put her down because we had no idea what to do and we had heard of other people going through this too but now that I’m reading the reviews I’m thinking we made the wrong choice. The doctor kept saying he was being “blunt” but frankly he was just a jerk. And to go back to us not seeing her this whole time, the only time we got to see her was to say goodbye. WHY WORK WITH ANIMALS IF YOU HAVE NO COMPASSION OR DON’T REALLY CARE? I hope people read this before deciding to take their loved one here. Also they wanted an extra $200 to keep her ashes instead of a “burial at sea.” You're telling me I have to PAY to keep my own deceased dog?! Read Less

The nicest animal hospital I have been to. However, their services certainly don't come cheap. Make sure you know what you're paying for, and ask for a cost breakdown. We were almost charged $800 because of a "clerical error" but we got it fixed. Very nice people, just watch your wallet. Read Less

Just be careful when deciding treatment for your pet, don't do it emotionally or they will have you. One of our dogs was not eating for a few days, we brought her to our regular vet, La Verne Animal Hospital, (they are great). They recommended a blood test that they could not do right away and recommended that we go to California Veterinary Specialist. La Verne Animal Hospital called ahead and told them the test that our dog needed and sent us with the blood and urine sample already drawn. When we got there the vet examined our dog, at least we think he did, he didn't in our presence. When he came to see us he asked a few questions and came up with a treatment plan. One plan was over $4,000 with a 3 day hospital stay and the other was $1200 to $1300, just to get started to try and figure out what was wrong, most likely leading to the $4,000 plan. He did not offer to do the blood test that our vet recommended first to see what that showed. He said that if we did nothing our dog would likely die in the next week. After careful consideration by my wife and myself, something didn't seem right. We decided to take our dog home. We called our vet back to let her know what happened, she was not happy that they didn't even do the blood test. She said she would order the blood test and send it out right away. She called us Saturday morning to let us know that she thinks our dog most likely ingested rat poison and started her on a treatment plan. A second test result came in Sunday and she called us Sunday to let us know the results. A week later our dog is doing great on on her way to a full recovery. We are just thankful to La Verne Animal Hospital for helping us. I've heard great thinks about California Veterinary Specialists, just be careful. Consider a second opinion before deciding on a treatment plan, don't just take their word for it. The vet we saw was very young and inexperienced. Read Less

It's a nice place and the people are friendly. But be careful, those smiles don't come without a price. They will squeeze whatever they can out of you and when you opt out of the overnight stay, your pet is suddenly not as important. They did an x-ray and just said that it's unclear (how convenient) and wanted to do an ultrasound the next day but because I didn't pay the $1800 to keep her there overnight I can't her one for over a week. They do have good staff members but not all of them have integrity, I would have had all this done had I not been told I don't need an appointment then when I called to see how soon it could be done I suddenly needed an appointment. They don't care either that their misinformation is costing you and your pet emotionally, physically, and financially. For $800 we went home with pain medicine and was told to see if she improves. Improve from what? Pain medicine to cover up the problem?! The tech I spoke to this morning, could have prevented this by taking the same steps as the second person did to ensure I was given the correct information rather than just say we don't schedule and get me off the phone. I took her the next day to her primary vet, who IMMEDIATELY found an abnormality in her abdomen and got me an ultrasound the same day at Southern California Veterinary Hospital in Irvine, thank GOD for GOOD doctors who actually care and know what they are doing. Read Less

When I took my puppy to get a set of shots at his usual vet, the vet noticed he had abnormally pale gums. We paid for a blood test to be taken and we waited days for the result. The vet called us when the results were in and explained to us that he had severe anemia. He explained to us what this meant for the puppy and what we could do for him. Then he referred us to this office and said we should speak to a specialist.We made an appointment, and a couple days before our visit, the office called us and asked for his blood test results, which we forwarded to them.Then, when the day came, we arrived at the office, there was a 45-minute wait. When the specialist came in, he sat down and talked to us for five minutes. He asked simple questions (that were already asked by our first vet) and at the end of the ""consultation"" he repeated to us that our puppy had anemia and pretty much listed all the things the blood test results informed us. All the information he told us was already told to us by our vet. He pointed out the obvious. Then they left the room to develop a receipt of all the examinations they wanted to perform on our puppy. The total cost came to $1,000. We could not afford it on the spot, so we told the assistant we would get back to them. Their positive attitude immediately dropped and they seemed irritated that we wouldn't pay them. We still had to pay $150 for the consultation where we were told everything we already knew. We were heartbroken when we heard of his anemia and we were hoping the specialist could give us more information and tips to help our puppy beyond what we already knew. We were let down completely and ripped off. This place cares only about money, not the animals they treat. As we were leaving(and after we paid the $150 for nothing) we saw a pamphlet explaining there are payment plans available. So this brings up the question, if there are payment plans available, why didn't they offer that to us instead of making us paying $150 and leaving? Long story short, we highly recommend another specialist. It was a long drive to get to this one, but a longer drive would've been more worth it if we had gotten more information. We care about our dogs deeply and were very disappointed with how things turned out. If anyone has any recommendations on where we can go from here, please let us know. We want the best for all animals, and I'm sorry to say you cannot find it at this location. Read Less

Had to take my 2 year old baby in due to advance cancer which was causing him much difficulty in breathing.  They did all they could to make his last hours as comfortable as possible. They did an excellent job after he passed and took care of all the details , which helped me out very greatly.  I picked up his ashes today and they were in a very nice box with a plaque with his name on it.  They were so much help in this period of grief. Read Less

Bella was diagnosed with IVDD on April 30, 2017. She had surgery to remove 2 discs in her spine on May 22, 2017. Dr. Gonsalves performed the surgery and was 100% successful. 2 months later, Bella has now fully recovered and is back to her normal self resuming normal activities, while still limiting jumping up and down from furniture as much as possible to try and prevent future disc problems. From day one, I have had nothing but great experiences with CVS. I can't thank Bella's staff enough. Even if it was a simple pat on the head in passing, you've made such a difference in Bella's life and we are forever grateful. Dr. Gonsalves, thank you for your magical hands in removing those pesky discs and for allowing Bella to be herself again. You gave Bella her life back. Thank you CVS. Read Less

I want to start off with a huge THANK YOU to all the staff  (receptionists, assistants, techs, dvms etc) here at CVS Ontario for everything you guys do. You guys are absolutely amazing! I have not been here with my personal pets, thankfully, except for once with a bottle baby foster kitten. He unfortunately passed away in the car on the way there. They did confirm he had passed away for me, at no charge. They were extremely kind & compassionate. If one of my pets needed emergency care, I would not hesitate in coming here. They would be the first place I even think of.I have been here multiple times with a client/friend that I pet sit for. Both of her dogs have been here numerous times, the male having had 3 surgeries here and multiple hospitalizations recently. Every time I have come with her, the staff and doctors have been awesome.  They are open 24-7 & see a ton of pets everyday, but yet the receptionist, a tech that was on her way out for the night, and the intake tech recognized him and knew him by name. I wish I could remember the intake techs name because everytime we saw her, she was absolutely fantastic.I also work in veterinary medicine. Both the practice I worked at in the past and my current practice, refer clients to them. Everytime I have spoken with them on the phone, they have been nothing but kind & helpful.I know how expensive a bill here can be, but please remember that it takes alot of money to keep a 24hr emergency & speciality hospital open. They are there 24hrs a day, 7 days a week & 365 days a year. The doctors are board certified in different specialties, which most regular vets are not. Their techs are all highly trained and alot of them are licensed. You truly won't find a better emergency/speciality hospital than California Veterinary Specialists. They are kind, caring & compassionate. They only recommend things that they truly believe the pet needs & don't take advantage of people. Read Less

Called to get some information before a visit. The lady (her name starts with an N) was put-off by my questions and had an attitude. You know when someone needs assistance, one would think the reception would be a wee bit helpful. She told me to use google. Read Less

Called to ask if they dealt with frozen semen (breeding) and got told I can come in for an emergency visit which I don't need and when I asked the question again the woman I was speaking to hung up on me.. I love being hung up on. Read Less

We had an exceptional experience here. My Old English sheepdog puppy kept shaking her head and scratching her ears. They took care of her quickly and carefully, gently sedating her to remove a fox tail that had gotten in deep. They provided excellent care and service. The cost was very reasonable. We have been to CVS several times and are very pleased. Highly recommend. Read Less

This review is made both in thanks and as guidance for others who might want it.  After our 14-year-old Belgian Malinois, Shadow, was injured in a fight with a much younger and heavier mastiff, we found him lying in our backyard, panting, and too weak to walk. We rushed him to our local vet who spun us right around saying Shadow needed emergency surgery. We went to the recommended Emergency Clinic in Grand Terrace. Shadow was in shock from bleeding, had extensive damage to his neck and shoulder, and his left ear was almost torn off. The on-duty Grand Terrace surgeon was unsure if Shadow would live. They operated, gave fluids, and kept him overnight. A special tube (penrose) for drainage was placed and his ear bandaged. After a brief improvement, Shadow began to worsen as his ear and drainage became infected and necrotic.  We feared he was becoming septic and/or suffering from organ damage due to the pain meds, stress on his body and his age. We brought all this up to the Grand Terrace Clinic and asked them to remove the drain, sedate him and clean up his ear (at this point the smell from the infected tissue was overwhelming).  The vet seemed clueless, and didn't even know simple pharmacologic sedation tips (I'm a "human" medical professional). Only the tech was helpful; the vet (a co-owner of the facility) grunted confusedly and disappeared into his office. Worried, we took Shadow to another emergency vet in Redlands, and that vet was honest saying "He's beyond me, I'd recommend taking him to the California Veterinary Specialists (CVS). PS: We appreciated the Redland's vet's candor. To Ontario we went. Our first impression was CVS is the most "hospital" like veterinary place we've ever seen. An admissions counter got our basic information and a "triage" tech met us and listened carefully to the history and reported problems. Shadow was taken back for a physical exam and shortly afterwards, Dr. Kirk met with us in a private room to tell us what they had found, their concerns, recommended treatment, and estimated costs.  From there the sequence of care proceeded as more smoothly than almost any I've seen in human health care. CVS approached Shadow with a team approach. The admitting "ER" vet coordinated with the surgeon who coordinated with the "ICU" vet. It was all very smooth, even when a life-threatening episode of gastric dilatation volvulus scared the hell out of us (Shadow become unresponsive, his gums blue, and his eyes glassy). Thank you Dr. Kirk!  Fast forward two weeks and Shadow is well on his way to recovery, minus one ear, and with shaved patches all over the place. We are thrilled and relieved in equal measure. What we liked and appreciated about California Veterinary Services (CVS):1. They were efficient. As a 20+ year veteran of the medical profession, I'm aware of the many problems with our awful (human) healthcare system. Uncaring providers are common, and efficiency in care is hopelessly butchered by the maze of bureaucracy, insurance, and turf wars between various providers who are all competing for government or insurance payment. To me, the scariest part is just how common incompetent providers and care are. Keep this in mind though, cutting out all the horrible bureaucracy of the health care "system" means CVS isn't cheap. Then again, the bad care at the other emergency clinic was just as expensive. Sigh.2. They were sincere. The staff's care came through at every level, including through multiple phone calls from each and every specialty. They called my wife and me to tell us how Shadow was doing, his comfort level, etc. 3. They seemed very competent. My discussions with the veterinary surgeon and "ER" doctor were conducted with the quality of those who know what they're doing and therefore can discuss problems intelligently. Beware of the clinician who gives canned answers or leaves without understanding. Hiding ignorance is a well-developed skill in the world of medicine.4. Hugely important to me were comfort and pain control. Animals can't talk, and it's scary to think how many procedures are done to animals without adequate pain and anxiety control, one of my main gripes with the vet from the Grand Terrace place. The professionals at CVS were big on this, and responded to our concerns about sedation for Shadow. In fact, ICU vet Justin Heinz made a point about calling and telling us how he tracked Shadow's heart rate and anxiety, giving sedation to calm him and comfort him. 5. Dogs can't talk with words. But unlike ANY other vet clinic/hospital we've been to, Shadow has never shied away from CVS, willingly sauntering to the back with the vet techs and never needing a muzzle. This is, again far different than Shadow has been any other placeA big "Thank you!" to Dr. Kirk who helped during Shadow's sudden GDV emergency, Dr. Gonsalves, main surgeon, and Dr. Dimwiddie, her helpful surgical intern, Dr. Justin Heinz, the "ICU" doc, and the front desk operators Haley and Gregory. Read Less

When my dog developed cataracts I was referred to Dr. Sheahan at California Veterinary Specialist from our regular vet.  My dog is a 10 year old JRT.  He has a heart condition and I was very nervous to have him go under anesthesia.  He was to the point of losing his vision and was running into walls. His confidence was shattered.  He had lost himself in space and time.  He was sad and depressed not being able to live his life.  Dr. Sheahan was very direct and clear on what the surgery benefits and risks were.  She was detailed in all her instructions.  Dr. Sheahan  and all the staff were very kind and loving to my dog.  The staff was very understanding and accommodating in all our needs.  There were no surprises.  My dog is like a puppy again. He is happier  and the quality of his life is amazing. This hospital is a 45 minute drive from my house and well worth the trip.  I would recommend California Veterinary Specialist  to anyone needing to see a Veterinary Ophthalmologist.  Dr. Sheahan is a gift to the veterinary profession.  Thank you does not seem to be strong enough words to tell you the gift of having my dog be himself again. Read Less

I highly recommend bringing your pets here for any level of care. We came in on an urgent basis for our dog who was sick. They got us in right away, and took blood samples immediately to rule out the more serious illnesses.  We had answers within 15 minutes of unloading our furry monster, and a plan of action immediately following. Dr. Kirk and assistant Jessica took care of our Thor. They both were caring, explained every single aspect of anything we needed and kept this scared dog momma okay through the whole process. My dog growled and drooled, but all they cared about was making him feel better. I've never been to a veterinarian office that actually showed as much care with us and our hound. Read Less

My dogs health rapidly declined over three days.  We were referred by several people to use your center.  I called another vet who referred us to go there as well.  We live in the Temecula area and used the Murrieta office.  Though our ending results ended in having to put our sweet Cinnamon down, your office staff was highly professional and so compassionate.  I will refer anyone else who is going through the tragic time, to use your facility.  Our sweet Cinnamon will be dearly missed, but thank you to her staff, she went peacefully. Read Less

I needed to have my cat euthanized on a Saturday night. The staff and Veterinarian were all extremely kind, efficient, and professional. Their kindness made this difficult time a little easier. I was seen very quickly (less than 5 minutes) and was offered options for every part of the process. There wasn't any intimation that it mattered if I chose the least expensive options. My cat was treated very humanely and passed quickly and quietly in my arms. Read Less

Drs and staff very friendly/helpful. They are doin great caring for my dog gizmo i will defiantly recommend this vet to everyone i know!! The drs know what they are doin and I will be coming back in the future Read Less

If you TRULY want THE BEST for your furbaby then this is the place to get it. First; if you find yourself here, it is most likely and unforeseen set of events, but the good news is YOU ARE at the right place. The doctors don't even use animal references; they call your pet, your baby or your kid! But you also must do your part; listen very carefully to what they tell you. Am I thrilled that they are not telling me they can cure my dog? ABSOLUTELY NOT- But they are making VALIANT efforts to control the issue with the CONSTANT focus of EVERY DECISION based on what is Medically Correct at the moment with Quality of Life being the long term goal . If you still are unsure-Do your part: Google- Gregory Ogilvie, DVM and Sarit Dhupa, BVSc. That being said I am sure MY Simon has been seen by at least 15 Doctors and have had both face to face and direct phone conversations with at least 6 of them-Every single one making recommendations based on the balance of medical procedure, the risk to benefit and the long term gain. The doctors call personally with a DAILY report. Seriously what other vet is going to call you personally much less daily (and calmly discuss what is best for your baby today)? Initially I wanted a solid plan with X number of days blah blah blah but that is NOT FAIR OR WISE to ANYONE in this equation. Let them access the situation daily and plan accordingly then EVERYONE will benefit from letting them do their job without undue stress which will allow for the best quality medical treatment available. I LOVE CALIFORNIA VETERINARY SPECIALISTS!!! Read Less

Been here a few times with my dog Doc. He's getting old. Has complications here and there. Colitis, arthritis Etc. We as owners do the best we can for our pets right? Try to make the rest of there lives as easy as possible. Because they dedicated theirs to yours. With that being said I won't go to much into his illnesses but I can say everyone that we encountered there so far has been extremely nice and compassionate. Staff is top notch. Gregory is very polite and attentive. Thanks Greg. Dr. Smart, thank you for treating him last. All of you. Thank you for everything. Look. Plain and simple it's not cheap owning and caring for an animal "pet". It's actually extremely expensive. Some of the visits are down right robbery to some (the bill). Just know that you get what you pay for. I have peace of mind knowing that I can count on these specialists. Peace Read Less

Here is the scoop on this emergency care facility. Our excited 1 year old yellow lab snagged himself on a piece of rebar in our garden. As soon as we realized how deep the abrasion was, we immediately looked for the first place we could find (as this is a holiday weekend and our primary is closed) to have him treated. Right off the bat they informed us they would have to administer anesthesia to our pup just to look at him. Well, they administered so much that he was almost incoherent that evening and pooped himself. After taking a look at him, they wanted to charge us roughly $1,200 to clean the area & stitch him up, while having him under more anesthesia and keeping him until the next day. They did acknowledge that they knew their estimate for care was expensive because they were emergency care. We opted to wait until the next day so we could see our primary vet. Our vet told us that there would be no reason for our dog to be placed under anesthesia for an abrasion his size and that he in fact did not need stitches at all. He needed the wound cleaned & stapled and were able to do so just with patience and care and without having to administer any calming aides. I would say that this place is looking for the easiest and most expensive way to treat animals, even if that means potentially causing more harm than good. Read Less

I have used CVS's services in the past and have had a good experience with the Doctor and staff.  However, on November 18, 2016, I had a "parents" worst nightmare....my beloved 8 year young, little 4.8 lbs. chihuahua, Coco, went into acute congestive heart failure.  My son and I rushed her in at 2 am.   I understand the fees are expensive because they are open and staffed 24/7.  I totally understand and appreciate that because when emergencies occur you are paying for that crisis situation. I would've paid anything for my Coco to survive...the cost is not the issue. To make a long story short, my little Coco passed away.  Her tiny heart literally exploded, as the doctor said she had a Chordae tendinae rupture. The entire incident seemed surreal, a nightmare, as my son gave her CPR in the car as we rushed to the hospital only to return home with our deceased pet. The front desk receptionist was understanding, calm and explained everything to the best of her ability.  Kudos to the vet nurse who met my son and I in the hall afterwards to give us some compassionate closure and explanation as to why my precious little pet did not survive.  She was kind and empathetic and at that horrible moment in my life, she helped me come to terms to why my little Coco didn't survive.This is why I gave CVS, a two star rating......Dr. Hooz, the attending vet, did not have one word of compassion, kindness, empathy, ANYTHING!! I left saying that was the coldest,  most stoic doctor I had ever encountered.  I didn't expect her to fall apart and cry with me....but a morsel of sympathy would have helped.   I have never seen such a blank, expressionless face, especially since my pet did not survive.  I do not believe she even came out to see us after my Coco had passed away.   Those 2 hours were some of the worst 2 hours in my life, and although the outcome was tragic, a few words of sympathy, especially from the doctor would have helped me cope with my loss.   I would've wanted to hear from her that SHE DID EVERYTHING POSSIBLE TO SAVE COCO'S LIFE!!!    So after two hours, and $1300 later, my son and I walked out with my tiny dead dog in our arms. Read Less

These people are CROOKS... they take advantage of your grief and the fact of you being scared to loose your family pet. We brought our Pug in the around 10pm because he was having trouble breathing and before they did an exam they wanted to charge us over $1,900. This was before treatment!! There was no compassion at all. When we decided to bring him home, (because our gut said to run) so we can take him to our vet in the morning, then they had compassion towards my pug. We've had a Mastiff with heart issues and paid $2,000 for everything including treatment for exam, X-rays, sedation, I.V., ekg, medication, and special food. I would avoid this place at all cost. They know they can take advantage especially because it's in the middle of the night. CROOKS!! Read Less

CVS did great with my Great Dane puppy. We took him in around 11pm on a Saturday after he was attacked by a family members dog. All of the staff members were friendly and attentive to both our and our dog's needs. Every time we came in for a check up, we were greeted with the same welcoming environment. Thank you for taking care of our boy! Read Less

My family and I unfortunately had to put our beloved boxer of 10 plus years to sleep due to being extremely sick. I had never been to this hospital before. I chose this location due to the fact that it's 3 minutes from my home. First of all this was the worst experience in our life... Very heart breaking..you are never prepared. The vet that assisted us was Dr Patrick Kirk. Dr Kirk was so compassionate, soft spoken, caring, and very patient. Of course that didn't make us cry or hurt any less but it made us feel that we had chosen the best place for our needs. His staff was very gentle with our our baby when they took him away..they treated him with the most respect. as if he was a human being..that made us cry even more. Words alone cannot express what you and your staff have done for us Dr Kirk. With all our heart....Thank you so much for your kindness. We appreciate you more than you can imagine. Words alone are not enough to express our gratitude... Once again...THANK YOU!!!! From the bottom of our hearts Read Less

This Place Is Amazing. I Felt So Comforted When I Walked In The Door. The Staff There Is Amazing. They Let Me Go Back And See My Dog And Say Good Night Before I Had To Leave Her, They Call Me Anytime Something New Is Going On And To Let Me Know My Baby Girl Is Okay. I Would Definitely Recommend This Place. Read Less

We have been here a couple of times. The staff were all very caring and concerning for the well being of my dog, Jedi. I have never had any doubts about anyone's qualifications at the facility and truly believe they have our pet's best interest in mind. Read Less

I normally don't post reviews but the more I hear about this vet the more I feel I should speak up about my experience. I'm not going to write a 5 page review on how I feel my situation was handled unfairly. So the long and the short of it is I took my dog in because he was having seizures they charged me to run all those tests then I had to decide if I wanted to keep him alive I had to come up with $3000.00 if not then I had to put him down because he wouldn't make it through the night if I took him home. My issue is I didn't have the money so therefore I lost my dog. I was so so angry because I felt if these places cared as much about the animal as they do getting their money my dog would still be here. In the end they still charged me for the test and THEN to put him down. This happened a while ago and I'm still hurting over it. My family was devasted not to mention we didn't have the money because we were helping out my brother in law who was injured in the Navy. Read Less

The only ones who could figure out what was wrong with out Chihuahua and had to travel from Barstow on a recommendation from Animal Wellness Center. Our beloved pup is now breathing easier and we now have a treatment plan and a plan of action to help her live a good quality of life. Read Less

When I first walked in I told them I had no money if there at least able to tell me if my puppie will make it through the night they said that they couldn't do that but let us take him to the back and we will start doing his paperwork and you can fill out to do the credit with us so I said okay so me my mother in law and my husband tried to do a credit and none of us were approved so I told him that and that I don't have any money stated at least donate the medicine so my dog could have a chance to make it through the night so I can pay for him to get help in the morning..of course they said no and the medicine only $40.. they still charging me $90 for them taking my dog to the back and they got upset cuz I wasn't able to pay when I told them in the beginning I didn't have the money! So I have to sine some paperwork to state that I'll pay the 90$ tomorrow. I'm very upset and I will never go back!!!Read Less

This place is a joke. My Yorkie poodle fell down the stairs and broke both of his front legs. When taking him here for treatment, they specifically told us that due to the way the bones broke, they could not set the bones (put them back together) and that he needed surgery that would cost between $5-10K! They splinted both legs leaving them broken and without setting an appointment, said we would have to wait for the surgeon that would be in three days from then. We could not wait around without a solid appt to be seen or for the surgery date to be set, so we had the xrays looked at by another surgeon who was able to make an appointment for the surgery 5 days from then. When the puppy was brought in for the surgery, the surgeon was in DISBELIEF that the bones were not set (put back together before being splinted) at all! They left the bones broken, sitting side to side, and they had calcified and started healing broken! The new surgeon said that the break was such a clean break that he was a PERFECT candidate for the bones to be reset and was outraged that they didn't do such a simple thing before splinting them. If the bones had been set before being splinted the way they SHOULD HAVE BEEN, my puppy might not have needed the surgery that the new surgeon was able to do for $4000. CVS obviously wanted that $10K surgery so bad, they splinted my poor puppy's leg without setting it because they knew that would secure the need for surgery. When I called them to ask why they didn't set the bones, they said they "stabilized the leg" with the splint. Any common sense vet would have known to set the broken legs before splinting. Don't take your pets to this incompetent, money-hungry, lying place. Read Less

MOLLIE'S HORRIFIC EXPERIENCE at California Veterinary Specialist in Ontario.Mollie walked in: 5 days later she was wheeled out in a bag on a gurney. Mollie was diagnosed with Gallbladder Mucocele, a condition which requires EMERGENCY SURGERY TO REMOVE THE GALLBLADDER BEFORE IT RUPTURES.Mollie's regular vet phoned CVS to explain her condition and urgent situation. The surgeon said they could perform the surgery. However neglected to tell her vet that they would wait until the following day, when they had A FULL STAFF. It was 19+ hrs after I took Mollie over that they finally performed the surgery. Mollie's gallbladder had ruptured by then. I was told they cleaned it out really well. He said she would have been dead in 2 days if they didn't do the surgery. Well they did and she was dead in 3 days. After a rupture, death is certain, do to Peritonitis. The following days Mollie showed signs of peritonitis, however, the Doctors kept telling me she was resting comfortably and these signs were all NORMAL symptoms after surgery. A vet tech found Mollie dead in her cage Saturday evening. At that point they phoned me to tell me they were giving her CPR - I TOLD THEM TO STOP, JUST LEAVE HER ALONE. I would be there the next morning to pick her up. I was told by the doctor, Dr. Hoose, she would put her in the FREEZER. VERY THOUGHTFUL ON HER PART. The owners refunded all of the charges, $5,900.00. The surgeon called to express his condolences on Monday, and said he wanted to learn from this experience so thathe could do things differently next time. I told him, Mollie was not an experiment, she was my life. As a result of this horrible experience, I have learned much about her condition from other vets and research I have done. All I wanted was the truth. I wouldn't have let my best friend suffer and die alone in a cage. I am keeping my promise to Mollie to spread the word about this SO CALLED EMERGENCY HOSPITAL. These people are unethical, incompetent, and negligent. As you will find below from the California Business and Professions Code - Section 4875.1.(1) Negligence or incompetence that involves death or serious bodily injury to an animal patient, such that the veterinarian or registered veterinary technician represents a danger to the publicIT IS FOR MOLLIE'S SUFFERING LOCKED IN A CAGE FOR THE REMAINING DAYS OF HER LIFE DYING FROM INFECTION AND THESE SO CALLED SPECIALISTS, I FEEL I MUST SHARE MY STORY. If I spare one person from going through what Mollie and I went through I will be grateful. Lastly - Dr. Osmond, said he wanted to learn from this and do things differently next time. I never signed up for Mollie to be an experiment. !! Read Less