I'd like to start by saying that the veterinarians here are terrific, and so is their **medical** support staff. However, these wonderful, professional people are absolutely betrayed by the borderl... Read More
I'd like to start by saying that the veterinarians here are terrific, and so is their **medical** support staff. However, these wonderful, professional people are absolutely betrayed by the borderline psychotic hospital manager, Janis Morgan, who has apparently been there for 28 years. If the way I was treated by her, especially as a repeat client, is any indication, I am baffled as to how she has kept her job. If it were my business, she'd have been fired long ago.Drs. Gantenbein and Chambers are first rate, willing to escalate tough cases to specialists when needed, are VERY knowledgable, kind, caring, and very gentle with the animals. I trust their judgment and hugely appreciate their compassion for both animals and their humans. I have not, and now will not, have the pleasure of working with Dr. Nyholt. I can't express enough how much it pains me to be writing this bad review SOLELY because of the hospital manager's jaw-dropping lack of professionalism, her vindictive nature, HORRIBLE behavior, and absolutely stunning disrespect for clients. It is ENTIRELY because of her abominable behavior that I will not be going back there after a phone conversation with her today that was simply the last straw. I've NEVER, EVER been treated so badly by ANY business I've ever used, as she has treated us. I have eight cats and an aging dog. I recently took one of my cats, who had become visibly ill rather suddenly, in to see Drs. Chambers and Gantenbein. She was a beautiful sixteen year old purebred Birman, whom I had adopted from someone who could no longer care for her. Sadly, she could not be saved, and we had to euthanize her. Dr. Chambers did her absolute best to save her, and Dr. Gantenbein was very kind and gentle with her when the time came to let her go, and very respectful of the copious tears for her loss. To make a very long story short, all we asked of Janis was to work with us with the financial end of it, due to a shocking situation resulting from identity theft that drained our bank accounts to the tune of thousands of dollars. This took place at the same time as our cat's illness. Our bank is still working very hard to try and resolve their portion of it, and in the meantime, ALL our accounts are completely frozen, with security alerts on our credit files at the three bureaus to prevent any further damage. That matter is a nightmare. It is NOTHING though, compared to the inexcusable situation created by Janis's complete and utter lack of anything vaguely resembling professionalism. When we called her today to tell her that a tiny bit of the theft had been recovered and to go ahead and take the next payment (we had previously made a large payment in cash), she proceeded to THREATEN us, REFUSED TO RELEASE EITHER THE CREMATED REMAINS OF OUR CAT (already paid for) OR EVEN OUR OWN CAGE to us, which was left behind in the confusion the day of my cat's death, until EVERYTHING was completely paid to HER. She's holding them hostage. These threats were just the latest in a string of accusations and insults during every conversation we've ever had with her, when all we've been trying to do was to keep her in the loop. She accused us of deceiving her despite phone calls to keep her apprised of everything happening all along the way. As soon as we started to see some positive movement resolving the theft, she was the FIRST call we made to start getting bills paid that had to be put on hold. The very first one. We've never asked her for any flexibility before this, ever. Her accusations, personal insults, rudeness and threats are a TERRIBLE disservice to the fine medical professionals there. Janis makes it IMPOSSIBLE to be a client there. I won't go into any of the gory details of everything she said to us, but I wouldn't do that to someone I hated, let alone someone with whom I was expected to be professional. I don't understand what purpose she thought it served to be so nasty and hateful to people who were obviously trying their best to rectify a situation that was out of their control, as soon as they were able. The doctors deserve better support than that, and I refuse to be treated so shabbily. The animals deserve better. I'm sure this isn't the first time she's treated clients this way, and it won't be the last until or unless she finally has the decency to leave. Do yourself a favor and find another veterinary practice that doesn't tolerate such a lack of professionalism in its administration. Janis's behavior was unwarranted, and completely unnecessary. Thanks to her and ONLY her, they've lost a client. I couldn't in good conscience recommend this practice SOLELY because of Janis. She's a TOTAL disgrace.UPDATE 5/23/17: At least the THIRD rewrite by the clinic to try and libel me, as it is a bald faced LIE. Read Less