Best vet ever! Extremely knowledgeable, caring, and invested in your pet's well-being. Takes the time to explain treatment options, completely trustworthy, and reasonably priced. Great staff and 24-hour emergency clinic means our records are all in the same place. Read Less

This review is ONLY based on our experience with Dr. Chan. If I had to rate the clinic as a whole, I would probably give three stars -- but Dr. Chan is so fantastic and deserves to be recognized! Our frenchie has been in twice over the past year with eye issues and both times Dr. Chan has provided excellent care. She helped us understand what was going on from start to finish and I would encourage anyone making an appointment at Animal-AM Emergency Clinic to request Dr. Chan. (If you're wondering why I would give the clinic three stars overall, it is because the staff working the front desk have no sense of urgency and horrible customer service skills. Also, one time we saw a doctor other than Dr. Chan for our little girl's eye and I was very dissatisfied with the level of service she provided.) Read Less

I took my Chihuahua here last Sunday due to heavy breathing and foaming. As soon as I took him they grabbed him and took him to the back. A few minutes later they called my daughter and I to the back to one of the rooms. One of the nurses u told me he was critical and the possible reasons he was acting this way. Right away they gave me a form with two potential estimate 1 from $500-$700 and the other from $800-$1000. The doctor came into the room and explained what they can do for him etc. We decided to let them treat him, literally 10-15 later they came in and told me he was passing, so they asked if I wanted to continue the treatment, I decided not to and made the difficult decision to euthanize him to eliminate his suffering. They were going to bring him into the room and put him down there with us, but unfortunately he passed before they could even bring him in. We were able to spend some time with him, which was nice, but then it was time to leave and pay. I was shocked when they gave me the total $1023.00!! I wasn't in my right frame of mine after losing my dog of 15 years, so I really didn't question it. I was at the hospital for only about 45 minutes, dog died and still managed to take up over $1000 in bills. To top it off they charged me $98 for being a holiday weekend. I feel they knew how bad my dog was but have me false hope and wanted to get into my wallet. Read Less

I love this place. The staff is friendly, attentive, and they truly listen to my every question and concern. They have great professionalism and I know my dog will be in the best care. I feel at ease whenever I have to stop in and best of all, my dog actually enjoys going to the vet, so that’s always a plus! Read Less

My girlfriend and I brought our cat in last week and saw Dr. Sartorius for a cut on her side. The cut turned out to be an infected abscess and she presented different options for treatment so that we could figure out a solution that fit our budget. The whole staff and Dr. Sartorius were very professional and they got our kitty feeling better and on the mend. Read Less

Dr. Annalise Satorius, is the epitome of the consummate UNprofessional. To say that I was appalled when I read her VERY PUBLIC post regarding her feelings towards "full on stereotypical arrogant human doctors" and the "Sh**y" way they care for their dogs....does your practice as a whole disparage the medical field, or just some of your Doctors? Clients of all types, whether they are in the medical profession or not, are likely scared and nervous when they bring their sick or injured family members into your office...they should not be subjected to public ridicule for their lack of knowledge, especially on public posts on Facebook. Does your entire staff make a habit of disparaging your clients publicly? A few key phrases for those who don't want to read the whole statement "You don't know Jack!" "evidenced by how sh***y your dogs leg" "'it's my way or the highway" "After I set him straight" Seriously? It's my way or the highway? Do your pet owners not have any say in the care their furry family members receive from your facility?? I am guessing that bedside manners were not the only class that "Dr." Satorius slept through in Vet school.....I would not let her treat my worst enemy! I hope that the Dr. that brought in his poor puppy sees this post, so he can understand the complete lack of respect this woman(and by extension, your practice) has for her clients. This type of behavior is very unbecoming of a professional...I would NEVER recommend your "clinic" to anyone. Read Less

Excellent care, service and cost! My husband and I recently moved to Pasadena from Orange County. Our little guy needed to be seen immediately for displaying symptoms of a possible worsening of his back and or heart condition. With his wonderful vet's office closed and over 70 miles away we were so thankful to have found and received great diagnostic treatment from doctor Satorius. She thoroughly discussed with us our baby conditions, test, treatments solutions and outcomes. Our little guy is resting comfortably now. In addition the office faxed over the record of today visit to our vet for us. Compliments to the Tech who came in to get the vitals and questions of our concerns. His questions and collecting history and information was impressive. The service, & Dr. Satorius exceptional diagnostics mirrored our vet. Outstanding! The Teter's Read Less

I called on a Sunday when my regular vet isn't open about my little dog having diarrhea. They wouldn't give me ANY suggestions or even let me know if what I was doing was right or wrong. They said I absolutely had to bring him in which is just a manipulative maneuver to make money. Find a different pet hospital. Read Less

my dog frankie's tummy was dangerously distended and wr didn't know why. we brought him here and they diagnosed him within an hour. we came back once a week for 4 months to get his tummy drained by the amazing Dr. Chang before my baby had a stroke and couldn't bounce back. i wouldn't have taken him anywhere else for his last moments. trustworthy, kind, and compassionate toward your pet. expensive, but it's an emergency hospital and their service is worth it. Read Less

Needed to come in for an emergency on a Sunday. My small dog was hit in the head by an emotionally disturbed woman. Seen promptly and Dr. Mo was able to rule out brain injury. The whole staff was supportive and empathic beyond belief. Dr. Mo and his caring staff were both competent and comforting which was so very important to me and my dog under traumatic circumstances. Read Less

Animal AM is great. I have used them for both emergency care for my cat (they were very fast and professional and he's doing Beverly well now) and the emergency care was so great they are now my regular vet. Prices are a very good and a real bargain for the high level of care and customer service. I have highly recommended Animal AM to friends. Read Less

This Clinic provides excellent veterinary services with a tangible amount of tender loving care that humans and animals alike feel. A plus isn't a high enough mark for their wonderful staff. This is THE place to go if you have an under the weather pet. Read Less

This evening (October 14, 2016) at approximately 7:30 pm, I attempted to administer subcutaneous fluids to my Yorkshire terrier, Kimba, as directed by TLC Animal Hospital in South Pasadena. I made 5 unsuccessful attempts, so I contacted TLC, but was advised there were no appointments available until Monday. TLC diagnosed my dog with chronic kidney failure on Sunday, October 9, 2016 and she remained in their care for three days. On Wednesday, October 12, 2016, I was advised that she had to have subcutaneous treatments daily. Prior to me taking her home, a very nice technician gave me a quick demonstration on how it was suppose to be done. I was trying to take it all in as my head was spinning in disbelief, because I had never had to do this before. On Thursday, I was unsuccessful in getting the needle inserted, so I went to TLC and Jesus administers the fluid for $13. On Friday, October 14, 2016, my husband and I could not get the needle properly inserted. We were distraught, so I called around and Animal-AM Emergency Clinic of Pasadena told me to bring her in. I asked what the cost would be, so I could obtain the funds and was advised, so long as I had the products, it would be free of charge. OMG! I would've paid anything, but I was so impressed with that response. I rushed my dehydrated Kimba to their facility and was greeted by a young asian male, who was so kind and gentle with my Kimba! I can't thank you enough. I do not write reviews, but this was such a wonderful act of kindness, I felt compelled to say thank you, I really appreciated your kindness. I was so worried about my pet not being properly hydrated, because I was incapable of doing what I was instructed to do. Kimba is a member of my family and watching her suffer from dehydration, because I was incapable of inserting that fluid made me feel absolutely helpless! I cannot thank you enough. You truly were my hero this evening. If your facility ever needs volunteers for anything, please do not hesitate to ask, so long as its not inserting needles!:) Roshon Read Less

Saved my dogs life when he ate snail bait. Yeah Yeah I know...who let's a dog out when there is snail bait. Gardener decided it was a good idea without asking. Anyways they saved him life by pumping his stomach and keeping him on I'V all night. But he was better within the week. I brought him again for another reason and received the same great care.Read Less

This review is long over due & def should have been written sooner. This happened a while ago. I didnt know my 10 lb Yorker had ingested a small ball of plastic. All I knew was he kept heaving & trying to throw something up. It was close to midnight and when I called this place they suggested I could either continue to observe at home or could hang out in the office lobby in case he took a turn for the worse. I opted for option b. Got to the office & my dog stopped heaving from the time I left my house until I got to this place. I waited in the lobby and eventually my dog started heaving so thats when they had us go into an exam room. Vet explained he thought it was a small object that was stuck in the stomach & wouldn't pass. He was going over my options when all of a sudden my dog threw up the small plastic ball and the vet didn't even charge me. Sorry I do not remember the name of the vet but this wasn't the first time they did something like this. My other dog had ingested a pill that TLC in S. Pasadena wanted to change me $200 just to look at my dog when I needed to know if we should induce vomiting. I walked out of TLC and called this place who told me they thought my dog would be ok based on what I told them which was also what poison control told me too. Luckily my dog threw up the pill as I was driving there. Then my neighbors dog had surgery at another vets office but their dog was having complications and I called this place to get their advice and they suggested to bring the dog in. The dog had an infection so that was easily treated & price was reasonable. This place cares more about the animal then the dollar & they try to assess the situation over the phone with you before telling you to come in. And even then they suggested I sit in the lobby with my dog and observe before bringing him into the exam room. I trust them because they got their priorities straight and are actually trying to help before asking you for your credit card. Read Less

Took my dog in after finding a lump under his jaw/throat area. Met Dr Mo and staff who were very gentle and caring when examining my boy. Was recommended to have a fine needle aspiration done and then sent to lab for test and results. After the aspirate was completed, Dr Mo explained to me from what was drawn out..he diagnosed what the lump was and the lab test wasn't really necessary anymore unless I still wanted have it done. I greatly appreciated that cuz that saved me a significant amount of money. So got a couple of prescriptions and my boy is doing well and improving. It's good to know that this vet has 24/7 emergency service if needed, but hopefully will never need. Prices are reasonable and whole staff is very professional. Read Less

My cat is better, I was blown away by how comfortable he was with you guys (even though he is usually skiddish with strangers and HATED the last time we went to the vet), and all of you were so helpful and friendly since the first phone call! I would DEFINITELY recommend this place. I brought my cat, Hoover, in yesterday, 5/30, Saturday around 6:00 pm. I was extremely happy with all the staff here. The only thing was the cost was more than I expected, however, that was completely fair since they were honest from my first call in that it would be emergency room hours. I got home from work yesterday, and saw that my cat vomited a few times that day and had diarrhea, and he looked uncomfortable and was rubbing is butt on the floor. The poor thing was uncomfortable and messy. So I called to ask questions on if I should bring him in, and they were extremely helpful from the beginning. When I brought my cat in, of course he was scared because he hates the cat carrier and is usually skiddish with new people. But compared to the last time I took him to the vet, it seemed he was much more comfortable with the the staff here. He was actually purring when the woman there was checking his vitals. Dr. Wang was honest about what was necessary, and said that his symptoms could be wide range of things. He gave me the option on weather or not to do more expensive tests to try and diagnose, but was honest and told me since he is eating and his vitals are fine, it's not necessary right away. But he said if he still has symptoms in a couple days to bring him back. They gave him medication there, and some food samples to take home that would be better for his digestive system. They also gave some meds to take home for him, and showed me how to administer them. They even cleaned him up for me too because the poor thing was smelly. As soon as I got him home he was SOOO much better! He was even calm and purring and back to his snuggly self, with absolutely no lingering anxiety from JUST being at the vet. I wish I remember the other two staff members names because they were fantastic also. Thank all of you so so much!! I am so impressed by how great you were with him. It was such a relief to have him happy and healthy again so quickly!! Read Less

We've never had anything but great experiences here. Both Dr. Mo and Dr. Wang are fantastic vets, and I'm really glad we were referred to this hospital by the rescue organization we adopted our dog from. Dr. Wang in particular called to check up on our cat after he'd been seen for a urinary tract problem, and even gave me his personal phone number to call if any emergencies arose. That's excellent service! Read Less