It's the only place in the whole wide world I'd leave my dogs while I'm out of town. Everyone they're is genuine animal lovers and genuinely cares about your animals. All of the staff is amazing and my dogs absolutely love being there . I love the fact they have people there 24/7 around the clock with animals Read Less

I would give this place ten thousand stars if I could. Bottom line: they are awesome. I have two dogs I bring here, Calvin and Ruby. We have been here a hand full of times for boarding and daycare. Calvin is a big dog with lots of energy, so he needs to be on the big dog side and Ruby hangs out on the little dog side. Sometimes they get fixed on each other if they see each other through the fence (mostly Ruby), and IDMD knows when it's time for them to be together or not. Our first stay, they thought my dog was ill (turns out he was just eating leaves) and they called me right away, let him rest, gave me a home remedy when I picked him up, and reached out to check up on him after we were home. How awesome is that? I have been to a few daycare places and this place is the best there is. They do everything exactly how I would want it to be done. My dogs are safe and in good hands while they are here. Read Less

Following a two night stay and our sweet 3.5 year old Labrador came back ill behaved and aggressive towards dogs while we were on walks and she chased a cat after staying here. She is also marking and she never really did that before staying here. She's a people loving dog and I'm not sure she got much attention during her short stay. Read Less

Getting dog agility training here with Nikki and she is great! My dog loves training here and learning how to go through all of  the obstacles! It's a 6 week course and then i believe you go to the next level and I will definitely be staying with Nikki and training here! Oliver is happy happy happy! Read Less

My dog loves this place! He's got pretty bad separation anxiety (a little chihuahua/terrier mix), so I really like boarding him in a place that he doesn't have to sleep in a kennel. He gets to play all day, there's always someone watching the dogs, and everyone is very friendly! Buddy always comes back happy, and when we've gone back, he goes to the play yard without even looking back at me lolRead Less

I used to being my dog here multiple times a week for day care services and our dog loved it. A couple months in, the staff noticed behavioral problems so we started adding additional services to his stay (read:$$$) but we were told the issues still persisted. We were desperate to find a solution and tried to work with the staff but found them to be cold, curt, and by the end of our relationship, very rude. I have since found another daycare and the difference in care and service is shocking. Read Less

I dig my dog too. And that's why I bring her to daycare or as I like to call it, puppy camp!On an endless search for a suitable daycare, I scoured nearly every daycare from Pasadena to West Covina. I wasn't really happy with the daycares I was finding until I came across I dig my dog. Many of the others didn't seem like they were clean enough, staff was attentive enough, or the dogs were actually playing and not just sitting in a cage all day.I had brought my oldest dog here several years ago a few times but forgot about it until I was looking for a daycare again. My dog Penny really loves it here and is always really excited when we pull up into the parking lot. Best of all she is gets all her energy out playing with all the other dogs here.All the staff are very friendly and they seem to have an endless amount of regular customers who come in daily. Read Less

This place was in my old neighborhood and I would regularly see them let all the dogs loose to play in the back, with the bone shaped pool. They seem to keep a regular schedule and it made me smile every time I saw all the dogs explode out of the rear door and start going bonkers getting exercise. They definitely take care of those dogs. Read Less

We started going to I Dig My Dog shortly after they opened and took advantage of their expertise in training, boarding and pet supplies. It's great to have a local spot that isn't part of the big 'chain', where you can be on a first name basis with everyone. Highly recommend. Read Less

I travel frequently for business. My catahoula is a regular at Dig My Dog even though she is reserved to the private suites for her stay. She is a rescue and , although she has never fought with other dogs, she exhibits some defensive behaviors. They work with her, give her regular outings at the pool with similar dogs and take great care of her. I give Dig My Dog 5 stars for their great care of my pup. Read Less

1 star is actually too high a review. My dog died while getting his nails trimmed here back in 2010. I have tried to forget about it, but I'm reminded of it every time I drive by here on my way to Foothill Veterinary Hospital. I do not fault the staff or otherwise blame them for his death. However, I will never forget how cold and callous the owner was when I contacted her (I had to make contact with her, not vice versa). I still don't know exactly what happened, but I know the owner's version seemed to change each time I spoke with her. Regardless of whatever rebuttal IDMD provides for this review, the fact of the matter is MY DOG DIED WHILE UNDER THEIR CARE, and the owner seemed to be more concerned about her liability than about showing any compassion. Read Less

Dogs are in heaven: I have been sending our two Golden Retrievers to "I Dig My Dog" for the last 3 years and they LOVE it. They are unbelievably excited when I drop them off and they are exhausted when I pick them up. The staff are always very polite and really care about the dogs that they are entrusted with I cannot say enough good things about I Dig My Dog Read Less

My happy dogs come home exhausted from playing and running in the pack. Staff is outstanding and consistently friendly and helpful. They truly care about the well-being of my dogs. Great personal service is a rare find in any business, but is essential in animal care profession. Read Less

A month ago I would have given the most enthusiastic 5 stars. Last week I would have given an equally enthusiastic 1 star. Now, it's 3, and that is where it will stay. After a recent bad experience, one of I Dig My Dog's sincere and polite employees called and left me a detailed message apologizing for anything they did wrong, and answering all of the questions that I highlighted in my original review (which is still posted below). Her message was enough to keep me as a customer, if a reluctant one. She even left her private number in case I had any questions. That was most unexpected, and appreciated. Below is what I originally wrote, which should still be taken into account: ""I cannot say how much it bothers me to have to write this review, because I loved this place. I have boarded my dogs with I Dig My Dog before, and was amazed at the care and attention they offered. Upon coming home, my dogs were so tired from playing it was actually difficult to get them to go on a walk! Unfortunately, a recent experience I had with them soiled any good feelings I had once harbored. I was boarding my dog for 6 days, mostly because he loves the pool so much. He is a lab after all! When I returned to pick him up, I was informed that he had gotten into a fight within 1 hour of showing up on the first day, and had been placed in a private room. The fight was serious enough to keep him quarantined for the remainder of the 6 days. I will be the first to acknowledge that separating him was appropriate. I do not want any dead or hurt dogs on my hands. But, I Dig My Dog did not call me, as the receptionist had claimed was standard practice. I was on vacation within driving distance, and could have come picked him up and taken him away so that he wouldn't have to lay alone with no exercise in a 90 degree cement block. I could have saved him the boredom and discomfort, as well as saved myself several hundred dollars, had they been kind and professional enough to call me. Most troubling was the receptionist's tone and attitude. It is truly rare to meet a customer service professional that is so, well, unprofessional and downright rude. I was dismayed, especially considering that until this incident all of the other staff had been so kind. She had a set of notes about the incident, and I questioned her on them, because this is the first time my dog has ever displayed such aggression, and it would be nice to know what caused it, if anything. But, there are too many dogs with too few guardians to keep tabs, and the important details were left out. All that was said was that my dog bit another dog. That's it. Nothing about the situation. Nothing about the other dogs. For all I know, my dog was being picked on by an aggressive newcomer. Perhaps he just attacked a lazy saint bernard. I have no way of gauging anything. My dog had passed his behavior exam with flying colors and spent some nights there with nothing but running and swimming in his notes. With only the paltry info the receptionist rudely gave me, what am I supposed to do to help modify my dog's behavior? And why be so condescending in telling me all this? I did not defend my dog's behavior, but I did want to know what happened so that I could help him work on it. The receptionist blew me off in a manner uncharacteristic of their staff. I must add - I had called on day 4 of my trip to say I would be picking up my dogs a day early. There was no mention of anything at that point, no inkling that anything had been wrong. My dog had displayed violent behavior and was rightly set aside to protect the other animals. This, apparently, was not important enough to mention, but important enough to charge me for."" Read Less

I am shocked at the review written titled Beware. I am a former employee of I Dig My Dog and coming from an ""insiders"" point of view the negative allegations are false. The staff is more than loving and the management team keeps things efficient, clean, safe and fun. Why would the owner sabotage her own business and not make sure every dog leaving doesn't go home happy and healthy? As a business owner you would want clients to come back from being happy and refer you new clients. There was never a case of kennel cough while I was there. Dogs do get sore paws from playing, however, the staff is trained to be on top of it and the dogs rest often. The Private Suites are indoor and are controlled. While I no longer work there, I do recommend them highly. I would board my dogs there anytime. The facility is amazing. HUGE, pool, large outdoor areas and large indoor areas. They really can take care of ANY dog! Read Less

I Dig My Dog has two very different faces. The yard staff truly love the dogs. On the other hand it is run by managers and an owner who are overrun with greed. My dog has come home several times with sore paws, having lost too much weight, kennel cough, and eye infections. At first I wanted to blame the people watching my dogs but the more I paid attention the more I realized that they are doing their best but because of a greedy owner who under staffs and over books the facility their efforts are in vain. The people in the yards working love and care for the dogs but the upper managment and owner are all about the money. My dogs have needed to see the vet after stays several times and I blame it on over crowding and not enough staff. The owner and general manager will refuse any responsibility and give you attitude refusing to help with vet bills at any time. The private suites that they rent for more money than the community boarding are not air conditioned or heated which means your beloved pet like mine will be in 90 degree heat in the summer or 40 degree cold in winter sleeping on cement floors in the back of the facility. Needless to say the word suite is a little misleading. You will pay a ridiculous price for your dog to suffer terrible temperatures either high or low depending on the time of year. Once again I personally know many of the staff members and I know they love our dogs and do their best but as long as greed at the top prevails this facility should be avoided. They will overlook health issues to save the money of taking a dog to the vet and force staff members who lack the training to take care of health issues. Don't let the facade fool you, I Dig MY Dog is all about the money.Read Less

I have been using I dig my dog for over 2 years. I'm so happy and feel so lucky to have found them. I call to check in and they give me an honest, detailed report. I can tell because I have one dog that will adjust to anything while the other one is on the nervous side. They tell me one is swimming and playing while the other is hanging out with her favorite staff members. I am the paranoid kind but I always feel confident leaving my dogs here. I move around a lot and have been to many different dog facilities. I dig my dog has it down. It's clean, has a great staff, and my dogs seem to really enjoy the experience. Read Less

I am really shocked to read some of these reviews. I have two dogs that I bring in at least twice a week and I have been doing that for more than a year since I moved to Pasadena. My dogs can't wait to get inside and I love the grooming services too. The staff is super knowledgeable and I get a more thorough report of my dogs' activiities than I used to get for my children when they were young. Before I moved to Pasadena I tried several facilities in LA and none compare to the care and facilities of I Dig My Dog. Check around and you will be back. Read Less

I've been a client for a few months and I love it. My dog has a great time and comes home happy and tired. I was surprised to see negative feedback here but I guess it comes with the territory. I will say that my dog did get sore paws but the staff let me know and told me what to do about it. They were very caring and even called to check on her. So far I am very happy with I dig my dog. Read Less

I took my dog there because they had a swimming pool. After several trips there, my dog was reluctant to go in and I had to drag her. I thought she was being difficult. One day when I picked her up from I Dig My Dog, she had a big wound on her upper lip. It looks like some dog had bitten her so hard that it ripped the fur off. The staff didnt mention anything to me when I picked her up. That incident happened 3 months ago and the scar is still visible and the fur has not grown back. I have not taken my dog back since that day and will never take her there again. The problem with I DIG MY DOG is that is that they do not have enough space to accomodate the dogs they look after, nor is there activities for the dogs to do. The bottom line is this is not a good place to take your dog. Read Less

To followup on the last review, I Dig My Dog has had many incidents like the one described and at least one dog has died as a result of being there. I used to buy my dog food there and everytime there would be lots of dogs outside but only one staff member - then there would be 4 or 5 people inside at the front desk chitchatting. I wouldn't trust this place if it was the last daycare on earth. I take my dogs to Hounds Lounge on Fulton (off Colorado near Rosemead). Read Less