It was my first time visiting this hospital today with my golden retriever and I couldn't be happier with the care he received. The front staff were professional and courteous, and were able to get me an appointment the same day which was greatly appreciated. The lobby was clean and orderly and when I checked in, the paperwork was easily filled out and I was placed into the exam room within 10 minutes. A veterinary technician was the first into the room and asked us more detailed questions regarding the problem my dog came in for and grabbed a quick rectal temperature. He was very polite, and handled my dog appropriately while getting the information he needed.Dr. Cailleteau was very professional, listened to our concerns and developed an appropriate treatment plan for our dog while making sure we understood his reasoning behind each of his choices. Even when offering additional tests, he made us aware of the pros and cons associated with them and which avenue of treatment he felt was best for our pet. Not only was I extremely pleased with the work of the veterinarian and staff, but the prices were reasonable which made the experience that much better.I will definitely be coming back with my pets in the future and will be recommending them to friends and families in the area. Read Less

I'm reviewing my recent call 120516 I called for an appointment for my dog and everything great. I then called to cancel my appointment because it turned out I did not have to take my dog in. What bother me is that Denise who took my call was short with me. I was explaining to her why I was cancelling my appointment and she did not seemed interested. She just cut me off and said it was fine. I understand if she's busy but she could have used her customer service skills instead of the way she handle it. I miss Scott the previous front desk person. He really was great. I have five dogs which I bring into the this office and you would think they would treat me better. Oh well, they might not need my business. Not happy with todays experience. Read Less

Dr Cailleteau has been caring for our senior cat since he opened his practice in Pasadena. He is caring, patient, thorough, and a pleasure to deal with, as are his capable and friendly office staff. He recommended dietary changes for our 15 year old tabby and it made a big difference in our cat's overall health. His weight, lab results, and coat are all much improved and he's a happy, healthy senior. We also appreciate that while Dr C does all that is necessary for the health and well being of our pet, he does not inflate his charges with unnecessary tests or procedures, as had been our experience with another veterinary practice. We highly recommend Dr. Cailleateau. Read Less

Dr Cailleteau takes good care of my Therapy Dog Belle and my two Ragdoll Cats Louie & Bart. Over the years, I have been to many vets, including Hollistic, before Sierra Madre Animal Hospital opened under Dr Cailleteau. He is very conscious of your wallet. Most other vets want to rush into expensive treatment, and unnecessary procedures. His staff is very helpful and knowledgable Read Less

I just came out of an appointment with our rescue foster puppy, Chief. We amazed at how friendly and kind the staff was. Dr. C was super helpful and friendly with our little guy. We will definitely be switching our own dogs over to this animal hospital. Read Less

I have to shout out to the world how proud I am of the hospital I work/sweat blood and tears for: Sierra madre animal hospital, Dr Cailleteau, Mary, Scott, Cheney, Carina, Matt, mrs squirrel when she was there...and Ilene too (and maybe myself). I have a friend from the american legion post 280...he happens to be famous (even tho he doesn't think so, and definitely doesn't act like he is) named Mr Anonymous. He was the helicopter pilot for The news that I used to embarrass myself about with my friends when he'd fly around fires, car pursuits....cool stuff. Anyway, he asked me about His Kitty and his swollen jaw the other day. He was willing to come to see SMAH when he usually went elsewhere. I saw him today, he was SO impressed with Dr Cailleteau, the staff, how nice our hospital looked...and that his kitty is doing fantastic! Also, he's bringing Mr Kitty tomorrow for a recheck (but I think to show off how great of a cat dad he is)!Read Less

We couldn't be happier to have found Sierra madre animal hospital. Dr C and staff are the best. We've been to other animal care facilities but the were lacking "care". Our animals deserve the best and we found it. Read Less

for the first time i was told i had a "good dog"! dr. c looked at Babe the american bulldog and told me about this breed. Babe changed right before my eyes. his staff and his prices are very reasonable, i am so glad he is here Read Less

We've been going to Dr. C (Cailleteau) since he opened last November for my now, 11 year old, German Shepherd, and now my Bouvier des flandres, or Bellgium herding dog. He and his staff could not be better. I've had at least 20 dogs in my lifetime, sometimes 3 at a time. Dr. C. is terrific., kind, knowledgeable, and easy to get along with on the human patient to patient side too. Read Less