For the past 6 months, the vet that I worked at was treating my dog for a health issue which turned out to be a lot more serious then I had expected. My Vet, who knows how much I love my dog, knew th... Read More
For the past 6 months, the vet that I worked at was treating my dog for a health issue which turned out to be a lot more serious then I had expected. My Vet, who knows how much I love my dog, knew that he needed a specialist. So, I was referred to Loomis Basin. I scheduled an appointment letting them know my situation and dogs health issue. While scheduling my appointment, I was given no information about what the surgery consult would consist of nor how much it would cost. When I showed up to my appointment, I was greeted by a kind receptionist whom helped me get checked in for my appointment. While I was filling out the required paperwork, I had my dog on a leash and lying by my side. A Tech and a dog walked right by and of course he stood up to sniff the other dog. The Tech quickly snapped rudely at me telling me to keep my dog closer to my side. I did not wait long until I was in the room with the surgery specialist. He was very kind and was willing to answer any of my questions. Because of my experience at my vet I told him I had no questions and that I just needed him to look at my dog and give me an estimate. He began to try and examine my dog which hid under the bench in the exam room. Instead of calling for help from a Tech, he looked to me for help. I then had to pull my own dog out from under the bench, and held him down while the Vet examined him. My dog is a 95lb German Shepherd, and I am a 110lb female. After the exam, I was instructed to go in the waiting room until someone came out with my estimate. I was given an estimate of a price range from $2,300-$2,800. Ive never seen an estimate this high for a surgery like this. I went to check out with the receptionist, and I was told that I owed $110.00 for the office visit. At this point, I was frustrated. First, as a new patient, I should have been told when I scheduled an appointment the cost of my appointment. Second, to pay $110.00 to hold my own dog down was unprofessional. Third, the estimate was outrageous. Fourth, the experience with the Tech was unacceptable. Fifth, a Vet that had me hold my own dog down is unprofessional and a liability issue. I will never go back nor will I recommend this Clinic to anyone. My experience at Loomis Basin was beyond disappointing. The only positive point was the receptionist was very kind and made me feel welcome. After this disappointing experience, I received another referral to a vet in the Rocklin area. The consult was above and beyond my expectations. The care that was shown was far superior and my dog was given multiple necessary services for the same price as Loomis basin. The given estimate was $400 and the quality of care was more then I could ask for. My advice to others is to shop around.
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