My first impression of this place was that it needed some maintenance. Some clean windows on the exterior and a coat of paint on the inside could go a long way. I was one of the first people to drop o... Read More
My first impression of this place was that it needed some maintenance. Some clean windows on the exterior and a coat of paint on the inside could go a long way. I was one of the first people to drop off my female cat, Mariah @ 6:30AM. They tell you to come back between 3pm and no later than 4:30pm or else there will be an extra 75$ charge. I sign back in at 3:05pm, just to wait about another half hour for them to tell me that " they were backed up today so Mariah wont be ready to leave until about 4:30PM", which BOTHERED me because I can't stand when places overbook themselves. I thought NBD as long as they did a good job and my Mariah is healthy. I come back at 4:45 and the receptionist with the largest teeth and braces ( I bring it up because I couldnt help but be so focused on that huge hunk of metal in her mouth that I could hardly comprehend what she was telling me) tells me there was complications, etc, etc and was told to come back in 15 to get an update on her condition. The doctor did talk to me and was surprisingly uber professional and personable. She explained how Mariah may have had some internal bleeding so she had to open up her stiches, but found nothing. So poor thing was cut and stiched up twice. Which really pains my heart. In conclusion, you get what you pay for, 48$ for a cat spay. And I can understand that things can sometimes go wrong, the problem I have here is lack of sympathetic staff and what Im assuming is lack of responsiblity when something does go wrong.I'm still waiting to pick up Mariah so this is to be continued.DAY 2: I thought the nightmare had ended. I arrived to Pico SNPLA at 6:30AM in hopes that it will be open for Mariah. I ended up taking her home at 6pm and let her out of the carrier at 6:30 when we got home, eventhough the vet tech person reccommended I keep her in the carrier all night. I watched, followed, laid, petted, and played soothing " cat music" from youtube. I didn't want to handle her too much, and about 8pm is when I saw some blood on her belly.I decided to take a closer look at her underbelly. And found a what looked like a hole. From the information I googled, I decided to wait until morning to have her stiched back up. Since, it was not actively bleeding. So SNPLA does not open until 9AM today. She meowed once in the car on the way to SNPLA after a bump in the road. She has the most soft feminine meow I've ever heard. I never thought I would miss it so much. I uploaded a photo of Mariah post surgery, oh and I had to make her a makeshift paperplate e-collar so that I could get some sleep without worrying about her licking her wound. I ended up checking her in at 8:30 and the vet (It was a different vet from the day before)took her in at 9AM. The vet told me that Mariah will be monitored until about 4pm. I called them at 12pm to check her status and was told that she is stable and had even eaten a little bit. I figured this was good and my cat was going to recover. I return at 4pm and the vet met with me to let me know that she had to force feed her and give her some fluids via IV because she was dehydrated. When I asked about the stiches, she denied they had come undone. I was confused and asked again, but according to her ( or from what I could understand due to a thick accent) they were intact and had only had some fluids coming out. So she pretty much said that she is looking good and should recover within the next few days. I approached the desk to check out and the tech asked me if I wanted to purchase pain medication and antibiotics. I had just spoken with the vet and she did NOT mention anything about the medications. Isn't that something she should have addressed? So I asked for the vet again. When she comes out, I told her that she did not go over the need for antibiotics or pain medication. She replied, yes I did tell you, THEN she changed up her story and said well I just now told the tech about the medications. I didn't argue with her further. I asked how will long the antibiotics need to be administered. She did not understand the question so I gave her an example, like one to two days? She laughed and replied, you cannot give her antibiotics for one day. At that point, I had had it and walked away to pick up Mariah's meds and go. I expect and hope for her to be better by next weekend. Still Im a little afraid that she will never be the same again.UPDATE Mariah has been recovering and has the largest scare. Read Less