My cat needed his annual checkup, shots and had two teeth removed... the vet and staff were very friendly! They sedated him for surgery and during that time also clipped his nails. When I picked my cat up a few hours later, he was so scared and had his face and body as close to the corner it looked like he was trying to shield himself (he also has seperation anxiety and hates going to the vet) but I have never seen him *this* scared... he was right next to an extremely loud barking dog and being an indoor cat that was rescued at 4 weeks and who has never been around a dog except for an old mini piddled that belongs to my neighbor, from one balcony to another about 6 ft in between...and so I really think they should separate the cats and dogs. I imagine most cats are afraid of barking dogs and when they're in recovery that's the last thing that they need to be surrounded by. Other than that, I think the staff is very helpful and great with my kitty... I just wish they had some way to separate the cats and dogs... Read Less

Im so happy with my vet experience here every time. From the receptionists Dana and Gwen. They are especially nice and accommodating to our needs to the lab tech Beth that doesn't always look forward to holding Flexx down having to get the help of 3 others for blood but she always shows him special love even without the blood draw. The lead Tech Ashley and my first visit with K9 cough with Heather has always been knowledgeable and helpful in any mystery my dog seems to come up with. The vets Dr. Emily and Dr. Elliott are get on the floor with the dog friendly kind. My dog Flexx gets excited to see his girls. Every time! Read Less

I have been taking my fur babies to Pinole Pet Hospital for many many years. The entire staff is so good & understanding whether it's immunization time or when my pets were injured. Dr Lin has been so wonderful & understanding when we knew it was time to let our beloved "Missy" go. Today I also received a signed sympathy card, with a touching message. I give thanks to all the staff for caring for Missy, and for taking care of our rottie boy Black Magic in the years to come. Read Less

I can't even express the gratitude I have for everyone at this place, especially Dr. Elliott. I have a Great Dane and he treats him as if he were his own pet. He even let Maximus drag him all over the front parking lot. He is a wonderful vet and a even more wonderful human being! Everyone there is just so nice and so helpful. No matter if they are about to close or if you call on the same day you want to come in they never say no. I have the up most trust with them and my pet. I would tell anyone to go there. Read Less

I brought my 14 year old Maine Coon in this week after he showed signs of being in great pain in his neck and shoulder area and limping on both his front paws and he had some other symptoms.The first person I spoke with was Dana and she was extremely nice and was able to get my cat in the same day. When I came in for his appointment, Dana greeted me and handed me the new patient paperwork while multitasking like crazy. She multitasks wonderfully! I've seen many many other people get frazzled while handling a lot less and she never skipped a beat. Amazing receptionist! Brittany was the tech who called us back to the exam room. She was great handling my cat; he's a very friendly cat but it was nice that she handled him with kid gloves since he was in pain. Dr. Lin then came in. I have never met a nicer person. She was very thorough and took such good care of my baby. They did X-rays and a senior panel on him and called the next day with his results. The results weren't as bad as I thought they were going to be, thank God. Dr. Lin explained the results very well and was able to get my cat in the very next day to show me how to administer his medications. She was great in showing me how to administer his injections and his antibiotics.I couldn't be happier with the staff and how well they took care of my baby. I have found my new vet for my fur babies. Thank you so much for the great service and for taking care of my big boy! Read Less

Professional, yes. This was my experience: I called on Valentine's Day, because I had noticed a boney lump under my senior cat's chin. I've never had a pet until this cat, she was going on 16 years old, and had always been in excellent health. So I brought her in immediately for an exam. "Oh, you've never brushed your cats teeth!" Uh, no. It's a cat, and I'm not that pet owner that lavishes all manner of expensive procedures on an animal. Not that I don't love her, but she's always been healthy..... Anyway, they soaked me immediately for blood work for several hundred dollars to find out if she could withstand anesthesia so a couple teeth could be pulled. I've never done this, and was caught up in emotion and just wanting to do the right thing by her. I just wrote the check, and hoped for the best. Shame on me, and lesson learned, the hard way. Because they could have just sedated her to check her teeth and jaw to see if it was necessary to put everyone through such stress and trauma. Naturally, when the blood work came back fine, she was immediately scheduled for surgery. After just a couple hours, I got the message from the vet that her jaw wouldn't be able to withstand any teeth getting pulled. That it was cancer, and her jaw was moth-eaten. "Putting her down" would be the most humane thing. I had to take out a line of credit to take care of my sweet girl, who didn't survive the week. Now I'm paying for a dead animal for 6 months. In retrospect, and with all due respect, I feel they could have just sedated her, and checked her teeth, jaw and gums for disease. And I hear those blood panels are a fraction of what they charge customers. I learned the hard way, but I feel like doctors across the board will try to soak patients for as much as they can get away with, taking advantage of the emotions and vulnerability of owners and parents. I will not be returning to this establishment.Read Less

Professional, yes. This was my experience:I called on Valentine's Day, because I had noticed a boney lump under my senior cat's chin. I've never had a pet until this cat, she was going on 16 years old, and had always been in excellent health. So I brought her in immediately for an exam. "Oh, you've never brushed your cats teeth!" Uh, no. It's a cat, and I'm not that pet owner that lavishes all manner of expensive procedures on an animal. Not that I don't love her, but she's always been healthy.....Anyway, they soaked me immediately for blood work for several hundred dollars to find out if she could withstand anesthesia so a couple teeth could be pulled. I've never done this, and was caught up in emotion and just wanting to do the right thing by her. I just wrote the check, and hoped for the best. Shame on me, and lesson learned, the hard way. Because they could have just sedated her to check her teeth and jaw to see if it was necessary to put everyone through such stress and trauma. Naturally, when the blood work came back fine, she was immediately scheduled for surgery. After just a couple hours, I got the message from the vet that her jaw wouldn't be able to withstand any teeth getting pulled. That it was cancer, and her jaw was moth-eaten. "Putting her down" would be the most humane thing. I had to take out a line of credit to take care of my sweet girl, who didn't survive the week. Now I'm paying for a dead animal for 6 months. In retrospect, and with all due respect, I feel they could have just sedated her, and checked her teeth, jaw and gums for disease. And I hear those blood panels are a fraction of what they charge customers.  I learned the hard way, but I feel like doctors across the board will try to soak patients for as much as they can get away with, taking advantage of the emotions and vulnerability of owners and parents. I will not be returning to this establishment. Read Less

GOSH I don't even know where to begin with how amazing this staff is here. Huge props to Ashley, she is mine and my kitty's absolute favorite human. Though the place is a little small, they are able to get you in and out of here in no time. Pricing is very reasonable and I truly appreciate he fact that they keep your finances in mind while giving you treatment options. Thanks Pinole pet hospital, you guys rock! Read Less

I'm not an animal person, nor do I pretend to be. I don't like touching other people's pets or pretending I think somebody else's golden retriever is cute so I was already set up to hate this place. It smells like dog urine just like any other vets office. Polar opposite of my happy place.That being said I had a great experience bringing my cat here to have her initial exam and treatment. The receptionist was nice, the vet technician was nice, and the doctor was nice. They all want out of their way to tell everybody that their mangy, poorly behaved pet was "adorable" and "sweet". The doctor was thorough and my cat left 100x happier than when I brought her. She's not easy to work with so props to the team for being able to work on her. My cat got the treatment and medication she needed the same day and is on the road to recovery! The pricing:Every negative review on this page pertains to pricing and complaints about not receiving free treatment. What?! Why would you be seen for free...what kind of ludicrous business model do you think these people use? Medication cost money, employees' wages cost money, equipment cost money, that vet's education costs money! You wouldn't go to the dentist thinking you'd get your cleaning for free, or your doctor thinking your colonoscopy would be on the house. These people have to stick thermometers in your pet's butt...they deserve every cent they ask for. My advice: If you want a free vet then save THEM the trouble of having to see you, or hear you complain, and go somewhere else.I would 100% recommend Pinole Pet Hospital to a friend. THANKS GUYS! Read Less

I love the staff!! My baby King George had been going there for 15 years. Dr Lin and the others took great care of him right up to the end. A week ago Wed, we had to put my fur baby down. It was THE hardest decision ever! The staff was phenomenal. They all came to say their goodbyes to my baby and give me a hug. Some had tears in their eyes because they truly were sad. Today I received a sympathy card from them. There wasn't stamped signature. It was actually signed by all 3 doctors and several staff that had helped at one time or another with Georgie boy. I feel truly blessed and comforted.Read Less

I have always loved PPH and was worried when Dr. Jurecek retired, but although I miss him, Dr. Lin has been excellent. I always feel I can trust her care and so far my dogs have been well taken care of by her and her staff. The staff has been very efficient and always pleasant. I highly recommend them! Read Less

Doctor Lin is the best. We've been with Pinole Pet Hospital for a very long time and we loved both Doctors Juricek and Moll. I really was worried when things changed but starting at the front office, to the vet techs, and the wonderfully compassionate and knowledgeable Dr. Lin - we couldn't ask for more. Staff knows my boy by name and treat him so nicely that he enjoys going there! I don't usually review things, but I do recommend Pinole Pet Hospital. Read Less

We feel safe & secured bringing our pets to Pinole Pet Hospital... We commend vet meds especially Dr Bryan Elliot & their vet nurses & staff who are very caring , progressional in handling our pet's medical needs. Generally reasonable . Read Less

They almost killed my cat... twice. (They first time I figured everyone makes mistakes... the second time.... ) I asked them to inactivate me multiple times but they continued to send me reminder cards for my cat which stings.... (btw... fixing their mistakes at several other hospitals cost me THOUSANDS). My grandmother used them for years.... I inherited her dog when she passed recently and I took her to another vet who had a lot of questions about her records... she asked if she could retest... turns out they misdiagnosed the dog because of an obvious LAB ERROR, told more poor grandmother that the little dog she lived for was probably going to die soon and had her spending a ton of money on medications every month for 2 years that the dog never needed.... this place is disgusting. They also won't call in a medication to an outside pharmacy OR approve from an outside pharmacy. They force you to pick up a physical RX and take it in.... even for pt on long term meds..eds that can be purchased at a human phaacy for 1/4 of the cost. (I dont even blame them for cost of meds... i get it... they cant buy in bulk like large pharmacies... but they dont need to make it hard to pick up meds other places). Also that Gwen receptionist is the rudest woman I have ever spoken to and knows nothing. Pinole Pet was sold a few years ago and bought out by these awful money suckers and crashed. If you love your pets, you will avoid this place at all cost.Read Less

Have been taking my dog there since he was 12 weeks old they have been taking good care all of his docs have gotten pregnant and left I'm hoping they will save him today he got Lyme disease pray for him to be allright Read Less

This pet hospital is wonderful. It is really hard to find a place that specializes in bunnies. Bit when I googled in they popped up. So like everyone else I yelped them. There were mixed reviews, but I needed a vet right away. Our female bunny was showing male traits. I called on monday, they got me in Wednesday for our two bunnies. It turns out that Taylor is actually a boy. Suzziee was a girl, thank god cyz she alreadyknows her name. Our concern was that we didn't want babies bunnies. This hospital was so helpful, they were able to get Taylor in the very NEXT day.. That was so amazing. They were so good to him. The tech, jen,even took some cute pics of him when he was waking up. I WOULD 150% recommend this place to take ur loved ones. Even though I live in vallejo and it is alittle drive. It is well worth it!!! Thank u everyone for all the love u showed to our bunnies!!!!!Read Less

For doctors have a lot of knowledge of animals my dog has always been with them since he was a baby I see a lot of people complain about prices but everything went up and so is everything else but that's the way life is Read Less

I have to start by saying that I worked in the Veterinary field for 10 years, after no longer working in the field and moving out here I have tried several vets in the area and have had one bad experience after another over the last 5 years. I am so glad we found pinole pet hospital! Their staff is amazingly wonderful!! They are caring, professional and affordable. We currently have 3 cats, one with multiple health issues (we were just there on Thursday, sigh) They always treat my pets like they are one of their own. I really appreciate that! As far as I'm concerned, they are the best pet hospital in the area!! Read Less

I Have been taking my 2 dogs (Puggles & Penny) to Pinole Pet Hospital for 7 years now and I've never had any problems with any of the Staff or doctors. They are all very professional and friendly. It's kind of funny that when I enter the building, the very first thing Puggles will do is walk over and sit on the weighing scale until I tell him to get off. That just goes to show how relaxed he is and he knows all the people are there to help him and not hurt him... Richard Ross Read Less

There's been a change in staff. Their best doctor has retired. Their prices have gone up. Seems all they care about now is money. We've had several issues since then. We will be taking all our pets elsewhere from now on. Read Less