THE NEW VET KILLED MY MOM’S DOG!!!! As an animal lover I beg you, please be warned about taking your pets here. Our story ends so tragically, and it absolutely did not have to, and it’s all because of Dr. Venkateshwarlu Kuncharap’s neglect and poor judgement. My mom’s 10 lb toy poodle was seen because he had eaten a bone and was ill with vomiting/diarrhea. They did an x-ray, confirmed there was a blockage, and tried to get a surgeon to come in that day. When they couldn’t get one, they scheduled the surgery for the following morning. He did not make it. He died right there on her living room floor that night. If the vet had just told my mom to take him in to ER that night, instead of going home, he would have survived. I have had him sent for a pet autopsy, as we build our case against him. We have FILED A COMPLAINT WITH THE CA VETERINARY MEDICAL BOARD, and with the ALAMEDA COUNTY VETERINARY MEDICAL ASSOCIATION, and are pursuing a VETERINARIAN MEDICAL MALPRACTICE LAWSUIT. Read Less

Dr T has been my Vet for about 4 years, since the changes going on with Dr T only in the office part time and a new vet taking over and front desk changes the place is not the same very unorginized and was not impressed with the new vet felt very rushed and his bed side manner was should I say he didn't have one. Will be looking for a new place to take my fur baby. Will miss you Dr T Read Less

Let me start with this.. Rating them a two is being nice.. We've (my hubby and I) have never really had an issue with Alisal. The customer service has REALLY gone down hill, noticeably, in the last two or three months. We recently moved out of the area, and on top of that adopted our third fur baby. Since our new pup is a pup, we decided to start looking for a Vet out this way. I recently called about a week and a half ago, requesting my two animals, who were being seen at Alisal's, pet records. The customer service representative that I spoke to, Chelsea, was extremely rude and had an attitude. I asked for their records to be emailed to us, and she replied to me "I can fax them" when I told her that we did not have a fax, and requested again for them to be sent somehow via email, Chelsea sighed and put me on hold. After going back and forth with her sighing, and giving me attitude, she said they could mail our records. Great! A solution! After taking our address down, I asked for her name and she gave it to me with some hesitation, and of course the sighing. Not even two days later, ANOTHER customer service representative called my hubby saying there was a NOTE ON FILE for the records to be sent out, and asked for address. So not only did Chelsea waste my time with not taking down my info, and having to hear the signing with a polite request, she didn't even do the ONE thing that I asked as a PAYKNG customer. I do not appreciate the service given. Luckily, we (surprisingly) received their records. Lucky to not be going here anymore, I could only imagine what else other customers could have and probably have gone through. Read Less

I WOULD GIVE EVEN A LOWER ONE, I WAS WITH THIS VET CLINIC SINCE 2009 AND THE OWNER SOLD THE PLACE AND THE NEW VET IS AWFUL AND THE STAFF DOESNT KNOW WHAT THEY ARE DOING AND THEY ARE OVER BOOKING AND WE BROUGHT IN A DOG TODAY FOR A SIMPLE NEUTER AND HE IS CRYING SO MUCH, THIS HAS NEVER HAPPENED TO ME WITH DR. TUMANG NEVER! A NEUTER IS VERY SIMPLE AND EVERY DOG THAT I HAVE HAD IN MY RESCUE HAS ALWAYS BEEN FINE UP AND RUNNING AROUND AND NEVER IN PAIN, APPARENTLY THIS BOY WAS IN PAIN SINCE HE CAME OUT OF SURGERY AND NEVER STOPPED CRYING NOR WAS HE GIVEN ANY ADDITIONAL PAIN MEDS WHICH NOT SURE WHY IT WOULD BE NEEDED IN A SURGERY AS SIMPLE AS THIS. SO WHEN THE FOSTER PICKED HIM UP THIS EVENING SHE COULD HEAR HIM SCREAMING AND THEY ASKED HER TO WAIT SHE WAS LIVID, BASICALLY SHE JUST SAID GIVE ME MY DOG WE CAN DEAL WITH PAPERWORK LATER, HE WAS STILL WHINING AND CRYING AND WE GAVE HIM ADDITIONAL PAIN MEDS. WE ARE WAITING FOR THEM TO KICK IN THE REST OF THE DOGS AT THE HOUSE ARE SO WORRIED ABOUT HIM THEY ARE GATHERED AROUND. I HAVE CUT TIES WITH THEM SINCE THIS NEW VET HAS TAKEN OVER. DIDNT GO OVER PRICING WITH ME AND DECIDED TO ADD ON ADDITIONAL CHARGES. I WOULD NEVER EVER RECOMMEND ANYONE TAKING THEIR DOG TO THIS VET. Read Less

Dr. Tumang is a caring and compassionate vet for both his patients and their owners.After I'd spent over $5,000 in 2 years at 3 vets including a specialist while trying to get my dog treated, my dog endured multiple misdiagnosis and treatment for the wrong conditions including unnecessary surgery.  After I finally got a diagnosis of a rare autoimmune condition treated by a daily dose of prednisone, the specialist denied the $20 RX unless I consented to $200 labs for EACH monthly RX refill. Worse yet, when I explained that I was on disability following my own surgery, this vet yelled at me for not being able to afford the $200-300 monthly costs.Thankfully for my dog, I ended up at Dr. Tumang, and he was not only knowledgable about my dog's condition having treated it, after reviewing the prior labs, he prescribed the prednisone, keeping my dog on it until the condition was in remission and my dog continues to be happy and healthy four years later.  My pets and I will greatly miss Dr. Tumang once he fully retires. Read Less

Sounds like Dr. Tumang who is great is no longer at Alisal Pet Clinic full time. There is a nother vet that is there the majority of the time. 3 highlights from this visit with new vet:  1) My dog loves everybody and has no problem going to the vet. Loves the lady that works as the receptionist at Alisal, was fine with Dr. Tumang but when the new vet walked in my dog immediately hid and didn't want to come out. We have NEVER seen him act this way toward a human. As Bill Murray say "never trust a person your dog doesn't like".2) We came in for a simple rash but instead were told of all the problems our dog has and the treatment he needs- change of diet, full blood work, prescription drugs, biopsy, teeth cleaning etc. We were just in for a normal check up 7 months ago with Dr. Tumang and everything was fine then. 3) Vet was over 20 mins late for our appt and then left multiple times during our visit for 10-15 minute durations. We were there for over an hour before we gave up and simply left. I guess new vet was too busy talking other people into things they probably don't need as he tried to do with us. Looking forward to what a different vet has to say. Gave 2 stars because of my past experience with Alisal was good and the receptionist was very nice. She liked our dog more than us... and that's just fine at a Vet office :) Read Less

What began as an emergency visit turned into a lifelong customer.  Dr. T is so compassionate and shows a genuine concern/interest in our fur babies.  His staff is very loving and supportive.  I have brought five animals through over the years and they have all been wonderful experiences (even though the visits were not usually for wonderful reasons!).  Thank you, team, for all that you do. Read Less

I won't ever return to Dr. Tumang.  Based on input from two other veterinarians, he had missed the presence of a urinary tract infection in my rescued cat.  She was peeing on my sofas, rugs, and floors after we rescued her.  I brought her to Dr. Tumang to be checked, given that he was the same vet that cleared this same cat to be adopted. He said the peeing was a behavior issue and to try getting another litter box.  She was also VERY skinny (6 pounds) and I was concerned about her eating and vomiting.  He called me with the test results and said he didn't see anything wrong.  We continued to work with the cat for 6 months, thinking she need to be trained (and spending a lot of time cleaning my furniture).  Finally I realized I should get another opinion.  They looked at the original test results from Dr. Tumang and said that she clearly had a UTI.  With new blood and urine testing, she was now also showing signs of kidney failure.  We tried antibiotics, which didn't work.  Then tried again.  Then sub-Q fluids.  Eventually she couldn't eat or drink and we put her down 2 months later.  A lot of research papers indicate that an untreated UTI in cats can lead to kidney failure.  I won't know for sure, but I really wish we had treated her quickly.  Looking back, clearly her suite of symptoms would have indicated something more than a behavior issue (peeing, vomiting, weight issues).  The other vets saw it right away, even looking at the very same test results that Dr. Tumang saw.  She was a sweetheart rescue cat that Dr. Tumang had originally cleared as being healthy, but she was likely sick when we got her. I am crushed that we didn't do more to help her.  I hate doing these type of yelp reviews, but unfortunately, I could not ever suggest Dr. Tumang to anyone that I care about. Read Less

Dr. Tumang, Kyle, and Shannon are so patient with me...the crazy dog mom. The wonderful staff are always so kind and patient with Max. Dr Tumang will always give me simple, clear, and caring advice so we can care for our beloved the best possible way. Read Less

Dr. Tumang and the staff have never been anything but Top Notch to my pets, my family and myself.  He has been our vet for over 6 years and has always been fantastic.  He has always been willing to discuss the diagnoses and the treatment options. He is not pushy and does not try to "upset" expensive treatments. Most recently, we just lost a battle with a horrible, horrible illness in one of our dogs. In my heart of hearts, I know Dr. T did absolutely everything he could to save my girl.  Even up to the last day, he was contacting other experts in that illness to see if there was anything else that could be done that he had not already tried. Sadly, to no avail.  He even called me to see how I was doing after we had to put her down.  Not only is he a good vet., he is a good man. Read Less

Great place to bring your pet. Dr Tumang is very knowledgeable and compassionate. The staff is very friendly. My entire experience with my cat was warm and we felt very cared for. I feel very good about bringing my cat here, whom I love very dearly. Read Less

This is a wonderful vet w/a compassionate doctor and staff.  They were so kind to me during my cat's illness and when it was time to decide to put him down, Dr. Tumang took time w/me to make the best choice for my kitty.   Dr. Tumang has also been very compassionate about my own human health issues.  The staff makes you feel warm and well taken care of.   Just adopted a new kitten and Dr. tumang will be his vet w/o question. Read Less

We have been taking our dog Marleau to Doctor Tumang since we adopted him as a very sick 2 month old runt of the littler puppy. Nearly 5 years later and our dog is happy, healthy and doing great. Dr. T and his staff have always been patient, accommodating and and have treated our dog like their own. Marleau loves Dr. Tumang so much he knows him by name and gets as excited to see Dr. T as he does for his walks! Read Less

We have been seeing Dr. Tumang for almost 5 years now. I really like the care and service he provides. He is very kind and gentle with my dog and is personally invested in my dog's well being.  A couple of years ago my dog got attacked by 2 vicious large dogs. Dr. Tumang did all the necessary treatment and even called home to find out how our dog was doing. The place is very clean and we have had nothing but positive experiences with the entire staff. I highly recommend this place for your fur babies. Read Less

Carolyn  There is no charge for having the dog under anesthesia , that is part of the spay cost.  I did see the pictures of the belly and she did have a rash the source of the rash whether its from grass or fleas should  be cleared up before surgery. Not sure if she went under anesthesia before the exam and yes before a dog is sedated an exam should be performed to determine whether or not they can proceed.  Im not sure how all of this went as i was not there.  I am very sorry for your experience as this isnt what i have heard from other people that have gone to him for their altering. Alisal has been wonderful to our rescue group Sincerely Big Dawgs Rescue. Read Less

I am going to assume my girly pup got this treatment cos she is a rescue, and the dr. as he said "we already have invested a lot into BigDawgsRescue"...#1) when i scheduled the appointment to get our pup fixed, i was told Anesthesia is a separate charge, if i want the dog under that is going to cost extra (mind you that we had prepaid for the spay ahead through the Rescue guys- guess i should've asked if Anesthesia was included).#2) when i dropped her off, there was nothing wrong with our pup.  They put her under the Anesthesia and decided they cant do it cos she has a horrible rash on her belly.     Odd, cos when i dropped her off, she was PERFECTLY FINE. You dont examine the pets BEFORE starting procedure?#3) Dr started to say she has fleas, hence the marks on her belly.  She takes her monthly medicine, so he retracts the comment She does get a reaction to grass now and then, but she was fine.   i get the "Oh it is a horrible rash, not from grass, this looks really bad, she is going to need proper care and antibiotics, is not that i dont want to perform the operation cos we do alot for BigDawgs already, we go out of our way and not get compensated enough, we do alot for BigDawgsRescue (could you repeat that again, cos you didnt mention that enough) #4) when i went to pick up my dog, she was covered in urine and extremely stressed out. Need i say more? Read Less

Dr.  Tumang and his entire team are wonderful.  They truly care about the well being of my pets.  He is even able to get my super skittish large dog to calm down and have a good visit.As my pets are very senior, I find that his extra time to call on the phone and check on both of them personally is priceless.His team treats my girls like family and the office even call us to let us know if they are going to be closed for any multiple-day holiday in case we need anything.  When I moved here I went to a very large and highly recommended vet hospital/clinic in San Ramon... They charged for a grooming and a vet visit... My dog kept shaking her head after so I took her to Dr. Tumang as a neighbor recommended and he found a dirty cotton ball shoved deep in her ear!  If the vet had done a simple cursory examine at that other clinic they would have caught the cotton ball their groomers left in place, giving my dog an ear infection!  So that other clinic charged for visit and didn't do it.  They never offered money back... Thank goodness for Dr. Tumang!Hands down you will get personal care for your loved furry ones that will make you rest better at night because you know they care about your  pets as much as you do. Read Less

Have you, the pet owners, ever had to communicate with your vet over the phone, but never actually "speak" to the vet?  Almost always, the conversation is done thru a receptionist (or such) that passes the messages back and forth at best; or they simply wanted you to schedule an appointment.  Not so when it comes to Dr. Tumang.  With my fair share of going to different vets in and around Pleasanton, he is the first and only vet that actually speaks to me on the phone, many times.My dogs have been going to Dr. Tumang for 8 years.  He personally calls to give and explain lab results.  He returns my phone calls inquiring medical concerns of my dogs.  One time, he calmed a panic me and explained why he didn't think I needed to bring in my new puppy for eating two chocolate donuts.  All these and more, without a trip to the clinic, without the office visit fees.  He cares about his furry patients and their human companions, inside and outside his clinic. Read Less

Dr. Tumang is always patient with me...the neurotic dog mom.. and answers all my questions. First of all, anyone who knows me knows that's a HUGE DEAL.Dr. and Kyle are always kind to my dog and the dogs that I see visit his office. My husband recently met the Dr. and liked him very much and that means a lot  since my husband is very particular.I recently found out that the rescue organization I got my dog from knows Dr. Tumang personally and absolutely loves the guy as a vet. The rescue dog woman is very picky in whom she adopts her dogs out to and who does the vet care for them. If she loves the guy, then that's good enough for me.Thank you for all you patience and knowledge. It's comforting to find someone that will take good care of my beloved companion. Read Less

Dr Tumang is a truly incredible vet!!! My dog Lucy has had multiple health issues since we got her as a puppy. Dr Tumang has gone above and beyond in his treatment for her. I trust him 100% and also know that he is conservative and tries to save us money when he can. He also has consulted other vets for complex issues and been honest and forthcoming in his recommendations. Also he is like The Dog Whisperer, he can calm down my crazy girl in no time!!! I will bring all my pets here for life!! Read Less

I hate to write such a bad review however when it comes to my dogs they deserve nothing but the best and that is not what we got here. My hubby and I rescued a dog and this is the vet they use for spaying so I went and here's my experience: arrive by 8 am and wait, as they said be there between 8-9 am, the reception is was apparently late to work so at 8:05 the door opens and it is sweltering hot in there. I ask the receptionist a few questions, which I thought were common questions but she couldn't answer any of them. All the responses I did receive were snide, I actually almost left WITH my dog as I was not going to leave her with this rude woman; my husband talked me off the ledge so I left my baby. I got back to pick her up and the receptionist was a bit more nice this time but it could be b/c she had a personal friend there with her. I did see the Dr come out from the back but I can't say anything about him as he did not say one word to me when I was there. The vet asst brought my baby to me and her collar was on twisted, I realize a small thing but when one entrusts their baby to someone that person expects to get her/him back the same way they went in. The biggest thing.... looking at her wound it is purplish and bruised nothing like other dogs I've seen nor did my other dog have such an awful looking cut. Read Less

We recently moved to Pleasanton and needed care for our dog. Following these great Yelp reviews we decided to visit Dr. Tumang and could not be happier. Without going into too much detail, it's so obvious that he really cares about every animal that comes in. He is gentle yet direct and extremely thorough. For me the best part was that he really takes my needs and financial capabilities into consideration and gives us alternatives along the financial spectrum that will work for us.  He is extremely generous with his time and will never do anything unnecessary just to add to the bill.Beyond that his staff is wonderful and clearly love their jobs! Read Less