Overall, this is a great practice. But I feel the need to let others know about some of the negative things I experienced.
First, the positive: The place is clean, modern, friendly. The front desk s... Read More
Overall, this is a great practice. But I feel the need to let others know about some of the negative things I experienced.
First, the positive: The place is clean, modern, friendly. The front desk staff were friendly, competent, organized (very important to me) and compassionate. The techs were also very knowledgeable, the best I've ever had.
I saw Dr. Linton. The positive is that she was thorough, compassionate, took her time, didn't rush. She really seemed to have genuine sympathy for my pet and did many tests, put a lot of effort into diagnosing my pet.
The negative was that she was not the best listener. She asked me over and over again if my pet was eating, each time I answered, "No," and then she'd say something like, "Well, as long as she's eating, she's doing alright." She's NOT eating! Then, she said we'd do some blood work, with the panel costing $75. She went on about what we're testing for and did do a good job explaining the eye to me. But when I went to pay, the bill was $813!! What she failed to explain was that not only was she ordering the $75 blood panel, but she was doing several OTHER blood tests not included in it. The bill included a few meds and the cost of the exam, which I was fine paying for, but all the tests were at least $550 when I was expecting $75. She came out and was kind enough to help me get the cost cut down a little, but I was in the middle of asking her something and she just kind of fluttered off. BUT, the tech came out and she helped me more, by helping me select which tests were really the most important. She and the front desk staff were great and understanding at helping me get the cost down. Aside from her poor communication, the other thing that bothered me about Dr. Linton was that she was not wearing gloves when she felt my pet's anal glands and then she went right back to typing on the computer without washing them. That concerns me in a medical establishment where there can be communicable diseases.
Despite all that, I would still recommend this place if your pet is having an eye issue. They are experts and will help your pet. I would just recommend being prepared to advocate for your bank account and to demand clarification if you get Dr. Linton, but I do think she is a knowledgeable and compassionate vet. Read Less